Idrive Support - Base Station first connection checklist

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Team Viewer Settings

  1. At idrive Support Machine; double click the remote machine from the list of Team Viewer clients (remote machine needing set up should be found in the “Waiting Activation” list of Team Viewer Clients)
  2. At flyout remote machine window, if screen locked, enter the Windows Password 111111
  3. Double Click the tray menu icon Team Viewer
    1. On the flyout applet select Extras; then Options;
    2. Verify boxes are checked for “Start Team Viewer with Windows” and go to Advanced and show the options... then verify that “Close to “Tray Menu” is checked
    3. Close Team Viewer flyout applet on remote machine
  4. If this is a client machine not purchased from idrive, instruct client to go to www.teamviewer.com and download the previous version “11” for Windows 7 or Windows 10 to their computer.
    1. As they install Team Viewer 11 have them select for Personal use; and full access
    2. Have them provide to you the 9 digit TV ID and the temporary password
    3. Add that as a user to the list of TV clients on the idrivesupportgroup acct

Microsoft Security Essentials Antivirus Verification

  1. Double click the Windows tray icon for Microsoft Security Essentials
  2. Verify “Check for the latest virus and spyware definitions….” Is checked
  3. Save Changes and exit

Windows Update

  1. To open windows Update left click the Windows Start Button and type “update” and check the flyout menu for Windows Update
  2. At the Windows Update applet, select “Change Settings” from the left side of the menu
  3. Verify the drop down list selection “Install updates automatically” is set
  4. Set the date and time to Every day at 3AM
  5. Verify “Give me recommended updates….same…important updates” is checked
  6. Verify “allow all users…this computer” is checked; select OK
  7. If any Important updates are available now from the center of the menu, click it and check the box(s) for Important updates from the next screen; select OK
  8. Select Install updates button and close

Dual NIC – Internet / Idrive WiFi Connectivity and IP config/IP conflict resolution

  1. Mouse click the Network icon from the Windows tray menu, verify there are 2 networks connected, Internet and OTHER network having no Internet Access (that is the idrive WiFi)
    1. If only one network, make a note to contact client about getting the idrive WiFi connected
    2. If both networks are connected click on the “Open Network and Sharing Center” link from the flyout
      1. Select Change Adapter Settings and right click the Internet NIC, then select Status and Details.
        1. Verify the IP address for the Internet Connection does not conflict with idrive WiFi or cameras in the 192.168.xx.xx IP address scope
        2. If a conflict exists, speak to the client to have their IT professional change the IP scope from their router, or have them install a Network Address Translation NAT router providing NAT from conflicting IP to provisional DHCP using the following IP Scope - 10.10.10.1; 255.255.255.0 as the internet connection to the idrive Base Station
        3. If no conflict verify the IP address for the idrive WiFi to be 192.168.0.10; 255.255.0.0 (/16 CIDR); NO Gateway and NO DNS needed


Internet Explorer web access and Web Portal access to idrive WiFi Access Point

If using a MikroTik Access Point open WinBox found at c:\winbox.exe (on the root of C drive) and skip to #4 below

If using a Ubiquiti Bullets perform the following...

  1. Open Internet Explorer and verify Web Access
  2. Home page should be set to http://www.idriveglobal.com (unless this is a client machine not supplied by idrive)
  3. Type in the address bar 192.168.0.7 (Previously 0.1 for older systems if more than one AP, sequential address will be 192.168.0.7, 0.8, 0.9 do not use 0.10)
  4. The AP web portal should open; Username: admin – Password: idrive#
    1. Verify the following settings:
      1. Hidden SSID
      2. SSID: bwifi
      3. Protocol: G only
      4. Security: NONE or OPEN
      5. From the WiFi tools menu perform a “Site Survey” and sort by Channel (for MicroTik select the Wirless Interface and Snooper)
        1. View the data to choose a channel from 1, 6 or 11 that is least congested and/ has the lowest signal strength from competing same channel AP(s)
        2. Additionally make sure the Noise Floor is at the highest level; closest to -100db
    2. Save all changes before leaving each section
  5. Perform same verification on all APs; vary the channel usage for 2.4GHz is 1, 6 or 11 for least conflict with client AP(s) and idrive AP(s)
  6. Before logging out copy the WiFi MAC address and log it into the AC under “Edit Location>Comments” for the client
  7. Log out of AP(s) and close Internet Explorer or WinBox

Notes:

  • When more than one Idrive Access Point is operating at a client location use the rule above for channel 1, 6 or 11 so as to not interfere with our own APs
  • If this is a new Client having only X2 cameras you have the option of switching to 5.8GHz if the clients 2.4GHz environment is saturated. Please confer with the Support Manager before attempting this



Idrive Desktop Links and Software Verification

  1. On the desktop of the remote machine verify the presence and function of:
    1. Windows Media Player, open and set up using recommended settings
    2. VLC Media Player, open and take any updates – set as default AVI player
  2. Be sure the following three Idrive PDFs are on the desktop:
    1. Idrive Base Station Installation Guide
    2. Idrive Control Center 3.0 User Guide
    3. Idrive X2 Installation and Operation Guide
  3. The “idrive.cert” file is present – used for authorizing the USB Thumb Drive for remote camera download
  4. Verify the installation of SQL Management Studio
  5. Verify the presence of the latest version of Idrive Control Center software (Currently 3.4.6 (3/1/17)
  6. If client has D4 Recorders verify the presence of the latest version of A/V Player software
    1. If not present open Internet browser and download ViewPro (this software includes View PRO)installation from idrive AC (downloads)
  7. To maintain client security set the Windows screen saver to require password on resume; lock after 5 minutes

If any of the above are missing, reference Base Station Configuration Guide

Idrive Software Verification/Download

  1. Open the Idrive Control Center software; Sign in using Support Credential;
    1. User: support@idriveglobal.com
    2. Password: idrive2#
      1. If latest version jump to next bold section below Settings>idrive Settings>
  2. Verify latest version; system may automatically tell you an update is available: click to Accept/OK!
  3. If not the current version and the update flyout is not present, use the web browser and download current version of Idrive Control Center from Idrive AC>Downloads current version LIVE (careful do not download the Mirror Center version)


If a newer version was needed:

  1. Verify the manual download completed
  2. Close the browser protecting access to the Idrive AC
  3. From the Windows start button>All Programs>idrive Tools>uninstall idrive
  4. Accept all the following flyout windows to stop the services and uninstall the software
  5. After completion close all windows and open software
  6. Locate the finished download and double click the executable to install the latest version


Open the newly installed version and sign in with credential from item 1 from the top of this section

From Control Center Dashboard select Settings>idrive Settings

Device Settings tab: verify quantity of Devices matches the quantity of devices in the AC for this client

  1. Regardless of matching devices; jump to Global Center Connections tab
  2. Global Center Connections tab: One at a time click the Test Connection tab in the top and bottom sections (Exclude middle row, outdated servers...) to verify if data ports are open to the AC, or blocked
    1. If the SQL port fails this would be why no Device data populated in the Device Settings tab (see item “a” above)
    2. If all test pass, there is no need to select any other tab
    3. If any of the Test Connections fail notify the client to have their IT professional open the ports and unblock the IP addresses to the idrive servers; this is necessary to operate Control Center software (this could be either client firewalls or ISP firewalls)
    4. If previously blocked, another test of the 3 connections will be needed, after unblocking the Device Settings tab data will populate to match that of the AC data

From Control Center Dashboard select Settings>Access Point Settings

If the Access Point has already been installed and is communicating to the software it will be populated in the Manage Your Access Point window.

  1. Select Edit and it will populate the Edit Router window at the bottom
  2. Give your AP name
    1. If only one AP it can be named Omni AP
    2. If multiple, you will need to know their types (omni or directional), MAC addresses, and IP addresses
    3. Fill in the info and save it for easy identification of Transfer Activity by AP later
  3. From Control Center Dashboard select Fleet Manager>X Devices
    1. This should open and populate with all the same devices matching in the AC for the client

From Control Center Dashboard select Fleet Manager>Vehicles

If the client has 30 devices or fewer

    1. create a vehicle for the client and assign it a numeric value name
    2. Give the vehicle a G-Force setting based on vehicle weight
      1. Assign an idrive serial number to the vehicle and click save at the bottom
      2. The next vehicle can then be “cloned” from the previous just created, change the name and assign it the next X2 device serial number; hit save… repeat for all
    3. If the client has more than 30 devices, contact them to get an idea of when Cameras will be installed in vehicles so that you can assign the ones they have installed. Assign the installed devices to a vehicle number for the client

From Control Center Dashboard select Settings>Vehicle-Devices-Event Settings

  1. Select All Vehicle
  2. Shock Tab - make sure that Shock events are all 16 seconds or longer and the LED button is checked
  3. Blue Wire Tab - make sure the LED box is checked, 30 seconds and select Panic for the Event tag


Following these steps will permit the gathering of useful data and events to provide training in a few days

  1. Log out from the idrive Control Center software before logging off from TV
    1. Never leave the software logged in for the client to use with the idrive Support User and Password
    2. If the client is participating during your log in and wishes to work in the system; log out with the idrive Support credential and sign in with User: admin@admin.com / Password: admin
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