Idrive Customer Exception Process

Customer Exception Processing

Any customer information we have that deviates from the standard RMA processing or Cost structure.

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SSA

1)SSA has agreed to replace all D4 HDDs with SSDs. So if any D4 comes back for any type of RMA, please make sure the HDD accompanies the D4 so the HDD can be replaced with a SSD per their agreement.

2) Must send them packaging when they request an RMA

3) SSA HODGKINS/WILLOW WiFi update

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ITS

1)For D4 RMAs Replace Hard drives with SSD at $? cost

2) What else

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Next customer

1)Do this

2) What else

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And theNext customer

1)Do this

2) What else

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