Contact Idrive Support

There are several ways in which to contact Support, we just ask that you have a few bits of data collected before you call;

The serial number found on your device: (e.g. 00127Bxxxxxx)
- Usually found on the back label of the device and might read "Mac Address"

LED behavior during the following sequences:
- Ingnition On
  - Several changes for first 30 seconds
- Ignition Off
  - Varying changes from 3 minutes and longer

The more information that you can provide will assist to bring resolution to your support request faster.

With all the information gathered you may call directly to idrive Support at:

805 273-4196

Technical Support office hours are 8:00AM - 5:00PM Pacific Time

Monday through Friday

Excluding Weekends and Holidays

If you receive our voice mail, please leave as much detail as possible

You may also email us directly at:

support@idriveglobal.com

This is a good option, as this account is monitored by several support reps in several global times zones and many times is answered around the clock

If you are signed into your idrive Base Station

Here you can select from:

idrive Wiki Support - For up to date Manuals and Users Guides on all of our products
Open a Support Ticket - Where you can avoid having to go to your email, as your Global Center sign in recognizes your email address credentials and allows you to email Support directly from the Global Center Ticket System
Contact Support - Lists the Phone, email and street address for idrive Support
idrive RMA Request Form - You can request a device be "Return Merchandise Authorized" in order to resolve an issue that has been pre-diagnosed via Support

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