Outlook Tickets Plugin Specs

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Introduction

Description and priority

Action/result

  • Create a new ticket based on emails subject and content.
  • Add entire content of the email to an existing ticket.

Functional requirements

1. "Ticket" button actions : 

Try to find ticket ID on the email's subject
 Email subject format:
 RE: [C000078] Idrive Support Ticket Title
 C000078 = Ticket ID;
If Ticket ID is found, check "Existing" radio button.
If Ticket ID is not found check "New" radio button.

2. "Add" button actions 

A. Add a new ticket

Send a POST http request to : http://admincenter.idrive.pro/adm/home/?Module=TicketsAPI&Action=NewTicket&Token=crypt-string;
POST parameters:
Subject => email subject
Description => email content
SentBy => sender email

B. Post to existing ticket
Send a POST http request to : http://admincenter.idrive.pro/adm/home/?Module=TicketsAPI&Action=EditTicket&Token=crypt-string;
TicketID => ticket Id extracted from email subject
Description => email content
SentBy => sender email

External Interface Requirements

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