AI RMA Documentation:AI AI RMA and Programming Process

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Revision as of 16:13, 12 June 2020 by Mark (talk | contribs) (→‎Shipping)
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AI RMA Process

Receive RMA

When the package arrives RMA department will write how many Ais in the box and the day it arrived.

Determine if there is something special relating to the RMA (Pull Footage, send to RO, Returned Test Camera etc.)

Enter relevant info into the RMA Spreadsheet.


Inspect the AI Camera

Check general condition

Check the Power connector to see if it is broken (Check key position) If broken DO NOT PLUG IN THE CAMERA, go to disassembly.


Initial Test

Test the camera to verify reported issues.

Determine if the AI is able to power on using the Idrive Ai Switch Box. If it does not power on, unplug from switch box and disassemble.

Note: When the USB cable is plugged in but the power not on the AI will start to boot but fail in a loop. The USB does not supply enough power to run the camera.

If the AI has previously had the power connector re0-flowed you may not need to disassemble it. If it has not had this done then it will need to be disassembled to fix the connector.


Disassembly

Determine if the Ai power connector is physically damaged. If it is make a note for out of warranty repair. see: AI Power Connector Reflow/Repair.

  • Remove the 4 screws from the from of the case (TORX #6)
  • Disconnect the 3 Coax cables from the main board.
Do not pull directly up on the connectors or it can pull the connector off of the board!!
Remove the cable but GENTLY prying up on the cable side of the connector and rock it up. (use the small pry tool)
  • Remove the display board
  • Remove the nut from the power connector (10mm on some 11mm on others, socket or wrench)
  • lightly pry the board from the bottom and lift it out of the case
  • Remove the speaker connector from the back of the board the connector pulls up and not in the direction of the wires


Before Programming

If the unit needs footage pulled from it, do this before anything else!

See: File Recovery with Android Studio

To pull footage connect Ai to Idrive Ai Switch Box and use a micro USB cable to connect the Ai to your desktop computer. Andriod studio etc etc (will write out more details once I do the processes a few times, refer to Ai Power Loss Events section for now).

Set the hardware issue in AC


Programming

  • Notes:

-Unlike previous Idrive X-series cameras, the Ai does not need to be disassembled to connect to factory tool. It will need to be disassembled if there are any internal issues.

-When a USB cable is plugged into the AI but power is turned off the camera will start to boot but continuously restart. This is because the USB does not supply enough power to fully run the camera.



Reassemble

  • Make sure the speaker wire is not between the board and heat sing of the USB connector will not align in the plastics


Final Docs

Set the hardware issue in AC

Enter into the RMA Spreadsheet

Use the "New RMA Shipping Form" on the "Support" network share to create a detailed packing list including repairs made to Ai unit.

Give cameras and two printed copies of RMA Shipping form to shipping.


Shipping

1.)Receive RMA from Support

2.) Verify Number of RMA's matches packing slip.

3.) Hold on Shipping if charges.

  • RMS is an exception and ships regardless, UNLESS cost associated with repair is VERY high.

4.) Prepare package for Safe delivery.

5.) Ship & notify client of tracking if requested.

6.) Set AC RMA Status to "Shipped Back"



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