AI RMA Documentation:AI AI RMA and Programming Process

AI RMA Process

Receive RMA

When the package arrives RMA department will write how many Ais in the box and the day it arrived.

Determine if there is something special relating to the RMA (Pull Footage, send to RO, Returned Test Camera etc.)

Enter relevant info into the RMA Spreadsheet.

Inspect the AI Camera

Check general condition

Check the Power connector to see if it is broken (Check key position)

Initial Test

Test the camera to verify reported issues.

Determine if the Ai is able to power on using the Idrive Ai Switch Box. If it does not power on, unplug from switch box and disassemble.

Determine if the Ai power connector is physically damaged. If it is make a note for out of warranty repair. Give Ai to person who can solder on a new power connector.

Once repaired, continue with RMA repair. If the unit needs footage pulled from it, do that before anything else! To pull footage connect Ai to Idrive Ai Switch Box and use a micro USB cable to connect the Ai to your desktop computer. Andriod studio etc etc (will write out more details once I do the processes a few times, refer to Ai Power Loss Events section for now).

Set the hardware issue in AC

Programming

• Note: Unlike previous Idrive X-series cameras, the Ai does not need to be disassembled to connect to factory tool. It will need to be disassembled if there are any internal issues.

Final Docs

Set the hardware issue in AC

Enter into the RMA Spreadsheet

Use the "New RMA Shipping Form" on the "Support" network share to create a detailed packing list including repairs made to Ai unit.

Give camera and two printed copies of RMA Shipping form to shipping

Shipping

get confirmation of finance for charges (if any)

When shipped set AC RMA Status to "Shipped Back"