AI RMA Documentation:AI AI RMA and Programming Process
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AI RMA Process
Receive RMA
When the package arrives... What do we write on the box? Who does this?
Enter into the RMA Spreadsheet
In AC set RMA status to "In Factory - No Repaired"
Inspect the AI Camera
Check general condition
Check the Power connector to see if it is broken (Check key position)
Initial Test
Check the reported issue
Plug in the camera and see if it works
Set the hardware issue in AC
Programming
Reassemble
Final Docs
Set the hardware issue in AC
Enter into the RMA Spreadsheet
Give camera to shipping
Shipping
get confirmation of finance for charges (if any)