Outlook Tickets Plugin Specs

Action/result

• Create a new ticket based on emails subject and content.
• Add entire content of the email to an existing ticket.

Functional requirements

1. "Ticket" button actions :

Try to find ticket ID on the email's subject
 Email subject format:
 RE: [C000078] Idrive Support Ticket Title
 C000078 = Ticket ID;
If Ticket ID is found, check "Existing" radio button.
If Ticket ID is not found check "New" radio button.