Difference between revisions of "Outlook Tickets Plugin Specs"
Jump to navigation
Jump to search
| Line 16: | Line 16: | ||
If Ticket ID is found, check "Existing" radio button. | If Ticket ID is found, check "Existing" radio button. | ||
If Ticket ID is not found check "New" radio button. | If Ticket ID is not found check "New" radio button. | ||
| + | |||
| + | 2. "Add" button actions | ||
| + | |||
| + | A. Add a new ticket | ||
| + | |||
| + | Send a POST http request to : http://admincenter.idrive.pro/adm/home/?Module=TicketsAPI&Action=NewTicket&Token=crypt-string; | ||
| + | POST parameters: | ||
| + | Subject => email subject | ||
| + | Description => email content | ||
| + | SentBy => sender email | ||
| + | |||
| + | B. Post to existing ticket | ||
| + | Send a POST http request to : http://admincenter.idrive.pro/adm/home/?Module=TicketsAPI&Action=EditTicket&Token=crypt-string; | ||
| + | TicketID => ticket Id extracted from email subject | ||
| + | Description => email content | ||
| + | SentBy => sender email | ||
== External Interface Requirements == | == External Interface Requirements == | ||
Revision as of 07:24, 9 August 2013
Introduction
Description and priority
Action/result
- Create a new ticket based on emails subject and content.
- Add entire content of the email to an existing ticket.
Functional requirements
1. "Ticket" button actions :
Try to find ticket ID on the email's subject Email subject format: RE: [C000078] Idrive Support Ticket Title C000078 = Ticket ID; If Ticket ID is found, check "Existing" radio button. If Ticket ID is not found check "New" radio button.
2. "Add" button actions
A. Add a new ticket Send a POST http request to : http://admincenter.idrive.pro/adm/home/?Module=TicketsAPI&Action=NewTicket&Token=crypt-string; POST parameters: Subject => email subject Description => email content SentBy => sender email
B. Post to existing ticket Send a POST http request to : http://admincenter.idrive.pro/adm/home/?Module=TicketsAPI&Action=EditTicket&Token=crypt-string; TicketID => ticket Id extracted from email subject Description => email content SentBy => sender email