Difference between revisions of "Outlook Tickets Plugin Specs"
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== Functional requirements == | == Functional requirements == | ||
| − | + | 1. "Ticket" button actions : | |
| + | |||
| + | Try to find ticket ID on the email's subject | ||
Email subject format: | Email subject format: | ||
RE: [C000078] Idrive Support Ticket Title | RE: [C000078] Idrive Support Ticket Title | ||
| + | C000078 = Ticket ID; | ||
| + | |||
| + | Send a GET http request to : http://admincenter.idrive.pro/adm/home/?Module=TicketsAPI&Action=CheckTicket&TicketId=xxx&Token=crypt-string; | ||
| + | |||
| + | Process Response | ||
| + | Response format: <response>FALSE</response> or <response>TRUE</response> | ||
| + | |||
| + | If Ticket ID is found, check "Existing" radio button. | ||
| + | If Ticket ID is not found check "New" radio button. | ||
| + | Enable "Add" button. | ||
| + | |||
| + | |||
| + | |||
| + | 2. "Add" button actions | ||
| + | |||
| + | A. Add a new ticket | ||
| + | |||
| + | Send a POST http request to : http://admincenter.idrive.pro/adm/home/?Module=TicketsAPI&Action=NewTicket&Token=crypt-string; | ||
| + | POST parameters: | ||
| + | Subject => email subject | ||
| + | Description => email content | ||
| + | SentBy => sender email | ||
| + | |||
| + | Process Response: | ||
| + | Response format: <response>FALSE</response> or <response>TRUE</response> | ||
| + | |||
| + | B. Post to existing ticket | ||
| + | Send a POST http request to : http://admincenter.idrive.pro/adm/home/?Module=TicketsAPI&Action=EditTicket&Token=crypt-string; | ||
| + | TicketID => ticket Id extracted from email subject | ||
| + | Description => email content | ||
| + | SentBy => sender email | ||
| + | |||
| + | Process Response: | ||
| + | Response format: <response>FALSE</response> or <response>TRUE</response> | ||
| + | |||
| + | 3. Build "token" crypt string | ||
| + | Use mcrypt_encrypt(MCRYPT_3DES, KEY, DATA, MCRYPT_MODE_CBC, $iv) | ||
| + | PHP exemple: http://php.net/manual/en/function.mcrypt-encrypt.php | ||
== External Interface Requirements == | == External Interface Requirements == | ||
| + | |||
| + | Ticket [button] New [radio button] Existing [radio button] Add [button] | ||
Latest revision as of 08:12, 9 August 2013
Introduction
Description and priority
Action/result
- Create a new ticket based on emails subject and content.
- Add entire content of the email to an existing ticket.
Functional requirements
1. "Ticket" button actions :
Try to find ticket ID on the email's subject Email subject format: RE: [C000078] Idrive Support Ticket Title C000078 = Ticket ID;
Send a GET http request to : http://admincenter.idrive.pro/adm/home/?Module=TicketsAPI&Action=CheckTicket&TicketId=xxx&Token=crypt-string;
Process Response Response format: <response>FALSE</response> or <response>TRUE</response>
If Ticket ID is found, check "Existing" radio button. If Ticket ID is not found check "New" radio button. Enable "Add" button.
2. "Add" button actions
A. Add a new ticket Send a POST http request to : http://admincenter.idrive.pro/adm/home/?Module=TicketsAPI&Action=NewTicket&Token=crypt-string; POST parameters: Subject => email subject Description => email content SentBy => sender email
Process Response: Response format: <response>FALSE</response> or <response>TRUE</response>
B. Post to existing ticket Send a POST http request to : http://admincenter.idrive.pro/adm/home/?Module=TicketsAPI&Action=EditTicket&Token=crypt-string; TicketID => ticket Id extracted from email subject Description => email content SentBy => sender email
Process Response: Response format: <response>FALSE</response> or <response>TRUE</response>
3. Build "token" crypt string
Use mcrypt_encrypt(MCRYPT_3DES, KEY, DATA, MCRYPT_MODE_CBC, $iv) PHP exemple: http://php.net/manual/en/function.mcrypt-encrypt.php
External Interface Requirements
Ticket [button] New [radio button] Existing [radio button] Add [button]