Difference between revisions of "AI RMA Documentation:AI Format 256GB SD cards"
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| − | + | =Format 256GB SD Cards= | |
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| + | Factory tool does not support the formatting of 256GB SD cards so another utility must be used. | ||
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| + | == Installation of the utility== | ||
| − | + | Download the sdcard_256GB_procedure and unzip it | |
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In the folder where you put the tools, right click on "install.bat" and select Run as Administrator to install any necessary drivers. | In the folder where you put the tools, right click on "install.bat" and select Run as Administrator to install any necessary drivers. | ||
At the end of the install it should say: | At the end of the install it should say: | ||
"end... all ok". | "end... all ok". | ||
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| + | Open Powershell and change directory to the where you unzipped the utilities | ||
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| + | Install ADB etc .\install.bat | ||
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| + | <br> | ||
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| + | == Format the card== | ||
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| + | You will need to connect the camera with a power box providing power and ignition signal ON and also a microusb cable ready to be connected when prompted | ||
| + | (after providing power+ignition). '''Do not connect the microusb cable yet''' | ||
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| + | Wait for the camera to boot the firmware and reach the point where it's displaying the serial number on screen or later. | ||
You can press any key to dismiss this window. | You can press any key to dismiss this window. | ||
| − | + | Right click on '''FIX_FORMATCARD_E001FIX.bat''' and select '''Run as Administrator''' | |
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A window will appear that will say: | A window will appear that will say: | ||
"PLEASE CONNECT CAMERA NOW" | "PLEASE CONNECT CAMERA NOW" | ||
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The camera should automatically restart and the sd card error should go away. | The camera should automatically restart and the sd card error should go away. | ||
You can now remove the cable. | You can now remove the cable. | ||
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| + | <br> | ||
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| + | ==Re-runing the camera through factory tool== | ||
If you want to pass it afterwards again through factory tool make sure to enable the option to "skip format" or else the error will show up again. | If you want to pass it afterwards again through factory tool make sure to enable the option to "skip format" or else the error will show up again. | ||
This fix only applies to cards larger than 64GB but you can use this procedure for formatting any sd card without factory tool involvement. | This fix only applies to cards larger than 64GB but you can use this procedure for formatting any sd card without factory tool involvement. | ||
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| + | <br> | ||
Please note that we have uploaded the latest 42.4 firmware + updater v2.9 version on the admincenter download page as i cannot attach it here. | Please note that we have uploaded the latest 42.4 firmware + updater v2.9 version on the admincenter download page as i cannot attach it here. | ||
After formatting the SD card successfully i recommend updating any RMA cameras to the latest versions of firmware + updater by the USB stick method. | After formatting the SD card successfully i recommend updating any RMA cameras to the latest versions of firmware + updater by the USB stick method. | ||
| + | Regarding the SD card issues, i can confirm this is a known issue with Factory Tool and we have a special procedure for formatting 256GB cards until we can release a fix. | ||
Latest revision as of 19:09, 15 June 2023
Format 256GB SD Cards
Factory tool does not support the formatting of 256GB SD cards so another utility must be used.
Installation of the utility
Download the sdcard_256GB_procedure and unzip it
In the folder where you put the tools, right click on "install.bat" and select Run as Administrator to install any necessary drivers.
At the end of the install it should say: "end... all ok".
Open Powershell and change directory to the where you unzipped the utilities
Install ADB etc .\install.bat
Format the card
You will need to connect the camera with a power box providing power and ignition signal ON and also a microusb cable ready to be connected when prompted (after providing power+ignition). Do not connect the microusb cable yet
Wait for the camera to boot the firmware and reach the point where it's displaying the serial number on screen or later.
You can press any key to dismiss this window.
Right click on FIX_FORMATCARD_E001FIX.bat and select Run as Administrator
A window will appear that will say: "PLEASE CONNECT CAMERA NOW"
You can now attach the usb cable and wait.
The window will show some progress indicators and at the end will say: "DONE -- PLEASE VERIFY IF ERROR PERSISTS AND PRESS ANY KEY AFTER"
You can press any key to dismiss this window.
The camera should automatically restart and the sd card error should go away. You can now remove the cable.
Re-runing the camera through factory tool
If you want to pass it afterwards again through factory tool make sure to enable the option to "skip format" or else the error will show up again. This fix only applies to cards larger than 64GB but you can use this procedure for formatting any sd card without factory tool involvement.
Please note that we have uploaded the latest 42.4 firmware + updater v2.9 version on the admincenter download page as i cannot attach it here. After formatting the SD card successfully i recommend updating any RMA cameras to the latest versions of firmware + updater by the USB stick method. Regarding the SD card issues, i can confirm this is a known issue with Factory Tool and we have a special procedure for formatting 256GB cards until we can release a fix.