Difference between revisions of "Outlook Tickets Plugin Specs"

From Idrive
Jump to navigation Jump to search
 
(8 intermediate revisions by the same user not shown)
Line 2: Line 2:
 
== Description and priority ==
 
== Description and priority ==
 
== Action/result ==
 
== Action/result ==
 +
 +
* Create a new ticket based on emails subject and content.
 +
* Add entire content of the email to an existing ticket.
 +
 
== Functional requirements ==
 
== Functional requirements ==
 +
 +
1. "Ticket" button actions :
 +
 +
Try to find ticket ID on the email's subject
 +
  Email subject format:
 +
  RE: [C000078] Idrive Support Ticket Title
 +
  C000078 = Ticket ID;
 +
 +
Send a GET http request to : http://admincenter.idrive.pro/adm/home/?Module=TicketsAPI&Action=CheckTicket&TicketId=xxx&Token=crypt-string;
 +
 +
Process Response
 +
Response format: <response>FALSE</response> or  <response>TRUE</response>
 +
 +
If Ticket ID is found, check "Existing" radio button.
 +
If Ticket ID is not found check "New" radio button.
 +
Enable "Add" button.
 +
 +
 +
 +
2. "Add" button actions
 +
 +
A. Add a new ticket
 +
 +
Send a POST http request to : http://admincenter.idrive.pro/adm/home/?Module=TicketsAPI&Action=NewTicket&Token=crypt-string;
 +
POST parameters:
 +
Subject => email subject
 +
Description => email content
 +
SentBy => sender email
 +
 +
Process Response:
 +
Response format: <response>FALSE</response> or  <response>TRUE</response>
 +
 +
B. Post to existing ticket
 +
Send a POST http request to : http://admincenter.idrive.pro/adm/home/?Module=TicketsAPI&Action=EditTicket&Token=crypt-string;
 +
TicketID => ticket Id extracted from email subject
 +
Description => email content
 +
SentBy => sender email
 +
 +
Process Response:
 +
Response format: <response>FALSE</response> or  <response>TRUE</response>
 +
 +
3. Build "token" crypt string
 +
Use mcrypt_encrypt(MCRYPT_3DES, KEY, DATA, MCRYPT_MODE_CBC, $iv)
 +
PHP exemple: http://php.net/manual/en/function.mcrypt-encrypt.php
 +
 
== External Interface Requirements ==
 
== External Interface Requirements ==
 +
 +
Ticket [button] New [radio button] Existing [radio button] Add [button]

Latest revision as of 08:12, 9 August 2013

Introduction

Description and priority

Action/result

  • Create a new ticket based on emails subject and content.
  • Add entire content of the email to an existing ticket.

Functional requirements

1. "Ticket" button actions : 

Try to find ticket ID on the email's subject
 Email subject format:
 RE: [C000078] Idrive Support Ticket Title
 C000078 = Ticket ID;

Send a GET http request to : http://admincenter.idrive.pro/adm/home/?Module=TicketsAPI&Action=CheckTicket&TicketId=xxx&Token=crypt-string;

Process Response
Response format: <response>FALSE</response> or  <response>TRUE</response>

If Ticket ID is found, check "Existing" radio button.
If Ticket ID is not found check "New" radio button.
Enable "Add" button.


2. "Add" button actions 

A. Add a new ticket

Send a POST http request to : http://admincenter.idrive.pro/adm/home/?Module=TicketsAPI&Action=NewTicket&Token=crypt-string;
POST parameters:
Subject => email subject
Description => email content
SentBy => sender email

Process Response:
Response format: <response>FALSE</response> or  <response>TRUE</response>

B. Post to existing ticket
Send a POST http request to : http://admincenter.idrive.pro/adm/home/?Module=TicketsAPI&Action=EditTicket&Token=crypt-string;
TicketID => ticket Id extracted from email subject
Description => email content
SentBy => sender email

Process Response:
Response format: <response>FALSE</response> or  <response>TRUE</response>

3. Build "token" crypt string 

Use mcrypt_encrypt(MCRYPT_3DES, KEY, DATA, MCRYPT_MODE_CBC, $iv)
PHP exemple: http://php.net/manual/en/function.mcrypt-encrypt.php

External Interface Requirements

Ticket [button] New [radio button] Existing [radio button] Add [button]
Retrieved from "https://admincenter.idriveglobal.com/wiki/index.php?title=Outlook_Tickets_Plugin_Specs&oldid=2488"