Difference between revisions of "Outlook Tickets Plugin Specs"
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| Line 8: | Line 8: | ||
== Functional requirements == | == Functional requirements == | ||
| − | + | "Ticket" button actions : | |
| + | |||
| + | Try to find ticket ID on the email's subject | ||
Email subject format: | Email subject format: | ||
RE: [C000078] Idrive Support Ticket Title | RE: [C000078] Idrive Support Ticket Title | ||
C000078 = Ticket ID; | C000078 = Ticket ID; | ||
| − | If Ticket ID is found, check "Existing" radio button. | + | If Ticket ID is found, check "Existing" radio button. |
| − | If Ticket ID is not found check "New radio button. | + | If Ticket ID is not found check "New" radio button. |
== External Interface Requirements == | == External Interface Requirements == | ||
Revision as of 07:06, 9 August 2013
Introduction
Description and priority
Action/result
- Create a new ticket based on emails subject and content.
- Add entire content of the email to an existing ticket.
Functional requirements
"Ticket" button actions :
Try to find ticket ID on the email's subject Email subject format: RE: [C000078] Idrive Support Ticket Title C000078 = Ticket ID; If Ticket ID is found, check "Existing" radio button. If Ticket ID is not found check "New" radio button.