Difference between revisions of "Outlook Tickets Plugin Specs"
Jump to navigation
Jump to search
| Line 7: | Line 7: | ||
== Functional requirements == | == Functional requirements == | ||
| + | |||
| + | * Try to find ticket ID on the email's subject | ||
| + | Email subject format: | ||
| + | RE: [C000078] Idrive Support Ticket Title | ||
| + | |||
== External Interface Requirements == | == External Interface Requirements == | ||
Revision as of 06:58, 9 August 2013
Introduction
Description and priority
Action/result
- Create a new ticket based on emails subject and content.
- Add entire content of the email to an existing ticket.
Functional requirements
- Try to find ticket ID on the email's subject
Email subject format: RE: [C000078] Idrive Support Ticket Title