RMA Processing Policy and Procedures - Revision history

Eric: /* Parsec (LA and LPC) */

2017-08-17T19:30:03Z

Parsec (LA and LPC)

Eric: /* Customer-Specific: */

2017-08-17T19:28:47Z

Customer-Specific:

Eric: /* RMS (Rail Management Services): */

2017-08-17T19:27:37Z

RMS (Rail Management Services):

Eric: /* Not Repairable Diagnosis: */

2017-08-17T19:25:42Z

Not Repairable Diagnosis:

Eric: /* Admin Center: */

2017-08-17T19:22:10Z

Admin Center:

Eric: /* Shipping form: */

2017-08-17T19:20:08Z

Shipping form:

Eric: /* Shipping form: */

2017-08-17T19:19:33Z

Shipping form:

Eric: /* Shipping form: */

2017-08-17T19:10:10Z

Shipping form:

Eric: /* Shipping form: */

2017-08-17T19:05:57Z

Shipping form:

Eric: /* Shipping form: */

2017-08-17T19:05:46Z

Shipping form:

@@ Line 587: / Line 587: @@
 =====Parsec (LA and LPC)=====
+*Parsec is a "ship with charges" client.  Send shipping forms straight to finance.
-*Contact Curt before sending large bills or assessing cameras as non repairable
+**Contact Curt before sending large bills or assessing cameras as non repairable
-*If large batch of out of warranty X1 or X1p cameras (V5 or V7) contact Curt before repairs are made, he usually gets them to upgrade to the latest cameras
+**If large batch of out of warranty cameras contact Curt before repairs are made, he usually gets them to upgrade to the latest cameras
 =====Antonini:=====

@@ Line 582: / Line 582: @@
 *We send packing materials to RMS for them to return their devices with.
-*Contact Curt before sending large bills or assessing cameras as non repairable
+*RMS is a "ship with charges" client.  Send shipping forms straight to finance.
 *We treat RMS with white gloves as they are a huge customer for us and pay us extra for additional support services.

@@ Line 583: / Line 583: @@
 *We send packing materials to RMS for them to return their devices with.
 *Contact Curt before sending large bills or assessing cameras as non repairable
 =====Parsec (LA and LPC)=====

@@ Line 564: / Line 564: @@
 *Three different repairs (exclusively including a MB) were needed on the camera at once
 *The cost of repair was over $300
 ===Customer-Specific:===

@@ Line 422: / Line 422: @@
 =====Admin Center:=====
-Look up each device in the RMA in the Admin Center.  For each:
+Look up each device in the Admin Center.  For each:
 *Click the RMA button
 *Change the RMA status to “In Factory – Repaired”

@@ Line 398: / Line 398: @@
 *See the [https://admincenter.idriveglobal.com/wiki/index.php?title=RMA_Processing_Policy_and_Procedures#Policies: Policies] section for information on [https://admincenter.idriveglobal.com/wiki/index.php?title=RMA_Processing_Policy_and_Procedures#Pricing: Pricing] and [https://admincenter.idriveglobal.com/wiki/index.php?title=RMA_Processing_Policy_and_Procedures#Not_Repairable_Diagnosis: Not Repairable Diagnosis]
-Print 2 copies of this form for the box(es) to be shipped, and create a .pdf version to email to finance (if there are no charges) or to the customer (if there are charges).  See [https://admincenter.idriveglobal.com/wiki/index.php?title=RMA_Processing_Policy_and_Procedures#Policies: Policies] for exceptions.  When emailing a customer, follow the [[Media:Idrive_Client_RMA_follow-up.zip|template]] and check the applicable boxes with an "x".  Subject line convention is "Idrive RMA <Customer Name> <Location> <RMA Number>".
+Print 2 copies of this form for the box(es) to be shipped, and create a .pdf version to email to finance (if there are no charges) or to the customer (if there are charges).  See [https://admincenter.idriveglobal.com/wiki/index.php?title=RMA_Processing_Policy_and_Procedures#Policies: Policies] for exceptions.  When emailing a customer, follow the [[Media:Idrive_Client_RMA_follow-up.zip|template]] and check the applicable boxes with an "X".  Subject line convention is "Idrive RMA <Customer Name> <Location> <RMA Number>".
 ''Be sure to copy support@idriveglobal.com on all emails.''

@@ Line 404: / Line 404: @@
 **include a note in the Repair Needed field that says "S/N Changed to <New S/N>"
 **Highlight it in black, and change the text color to white
-**Attach a physical note to the camera citing old and new S/N(see printed templates on desk)
+**Attach a physical note to the camera citing old and new S/N ([[Media:Idrive_Serial_Number_Change_Slips.zip‎|Download template]])
 *Not Repairable cameras
 **Select "Not Repairable (see comment below)" for the Repair Needed field

@@ Line 392: / Line 392: @@
 =====Shipping form:=====
-Download “New RMA Shipping Form” [[Media:New_RMA_Shipping_Form.zip|here].  Use this as your template.
+Download “New RMA Shipping Form” [[Media:New_RMA_Shipping_Form.zip|here]].  Use this as your template.
 *Fill in the necessary information specific for the customer
 *Enter the S/N's of the cameras in the RMA in the designated fields