Idrive - User contributions [en]

RMA Processing Policy and Procedures

2013-07-30T21:25:01Z

Michael: /* RMA Verification and Approval */

==RMA Verification and Approval==

[[File:RMA process.jpg|thumb|600px|]]

When a customer reports an issue with a device either by email, phone or ticket system, customer support should verify that there is truly an issue.

'''1.''' Verify that there is a problem

'''2.''' Once the problem has been verified, Determine if the device is in or out of the warranty period and inform the customer if there definitely will be charges.

:: -In Warranty there is no charge for repair of manufacturing defects

:: -In Warranty non manufacturing defects there will be charges

:: -Out of Warranty there will be charges for repairs

'''3.''' Generate and Issue an RMA number and inform the customer to write it on the package that the device(s) is being shipped in for easy identification

:: -An RMA number consists of the last 6 characters of the serial number followed by the date (ex. 1a2b3c-ddmmyy) If there is more than one device to be returned select any one serial number to generate the RMA number and that number will be applied to all devices included in the RMA package.

'''4.''' Email a copy of the "Complete RMA Process" document to the customer and copy support@idriveglobal.com so the entire team knows what is going on. The document contains

:: -Proper Packing information

:: -Shipping Address

:: -Financial Responsibility

:: -information regarding possible plans of action and outcomes for the RMA

 

==RMA Receiving==

[[File:device status.jpg|thumb|700px|]]

1) Verify package contents and condition.

::-shipping damage? If so document it with a picture

::- Improper packaging of individual device(s)? If so document it with a picture

::-Correct number of devices?

::-Correct device(s)

2) In the RMA log, record the date the package was received

::-Located in Idrive Support folder on the server

3) Email the client at the address to which the RMA number was sent

::-Acknowledge the package was received

::-Confirmation that packaging was proper (or not proper)

::-Confirm correct serial number(s) were received

::-Advise another email will be sent when product is repaired (under warranty) or diagnosed and repair cost accessed

4) In admin center, change status of device to “In Factory-not repaired”.

:: https://admincenter.idrive.pro/adm

:: -Support>Devices enter serial number and click Search

:: - Click in the "RMA" field to open the RMA Form

:: -Select "IN Factory- Not Repaired" from the pull-down menu. Add any applicable comments.

:: -Click Save

 

==Idrive X1 RMA Processing==

===Visual Inspection:===

::- Verify condition of plastics/H-bracket

::- Any damage to the Lenses?

::- Any damage or missing pieces to the GPS Puck?

 

===Verification of reported problem===

[[File:v7fixtswitchesb.jpg|thumb|600px|]]

'''1)''' Launch Factory Tools V2 and Power on the Access Point

::-Select "Factory New Devices" (Password idrive2man) and click on "Event Test - Transfer and play"

'''2)''' Plug the power cable from the V7 Programmer into the camera.

'''3)''' Initialize V7 programming station in manual mode

::- All switches off

::- Turn on Idrive Power, Door, Test

::- Turn On fixture Power

::- Turn off Door and Test

'''3)''' Turn the Ignition switch ON

::- Does the camera boot up? (Green/Green)

::- Do you observe the bad behavior from the customer reported?

::- Shake the camera to trigger a shock event

'''4.)''' Turn the Ignition switch off.

::- Does the device make contact by Wifi?

::- Does it start downloading?

::- Are there events to save on the SD card? Has the customer indicated that they wanted certain events saved?

 

===Reprogram the Main Board===

[[File:ft2rmamode.jpg|thumb|600px|]]

'''1)''' Remove the screw from the back of the case and open the camera

'''2)''' Remove the Main Board from the camera case

::- Note any observable damage, (Burned parts, Dust, signs of Liquid)

::- Verify the lenses are fixed

::- If present, remove internal battery

::- Check wifi module/bracket for signs of overheating or melted plastics

'''4)''' Remove the SD Card and replace it with the Firmware SD Card

::- Check the SD card you removed and see it there are files to be saved.

::- Reformat the SD card using Long Format

'''3)''' Place the board in the DUT Holder and Plug the Power, HDMI and Wifi cables to the camera

'''4)''' Turn fixture power off and then on to exit manual mode.

'''5)''' Launch Factory Tools V2 if not already open.

::- Use the RMA portion of the tool for these steps (password: idrive2#rma)

'''6)''' Enter the Serial Number for the camera and press return

::- For V5 Cameras this will be the MAC address from the label on the back of the case

::- For V7 Cameras this will be from the Bar Code Label on the SD Card Socket

'''7)''' Install Boot Loader , Kernel, FileSystem

::-Boot Loader comes from the HDMI Cable

::- Kernel and File System are from the SD card

'''8)''' Remove the Firmware SD Card and replace it with an empty, formatted SD Card

'''9)''' Device Config/Lens focus

::-Device config is from the Admin Center via the Wifi, verify device configures and that lenses are in focus

::- Each step registers in the Admin Center. No internet makes all steps fail.

<br\><br\><br\><br\><br\><br\>

===Typical Issue resolution===

- if boot up does not proceed to green/green (stuck red/green) there is likely an issue with the wifi

- if LED boot up cycles constantly (amber/redgreen/redamber/red) the SD card is likely at fault and should be reformatted/replaced

- if improper LED behavior is observed (flickering or unusual LED color) or if there is no LED behavior (no power) there is likely a motherboard issue and it should be replaced

- if the LEDs remain green/flashing amber the wifi is not connecting to the AP. Verify the wireless clients on the router (192.168.0.1) to ensure that it is indeed the wifi at fault

- if the camera connects to the AP but with an incorrect MAC ID, there is an issue with the wifi module and it will need to be replaced.

===Refurbish the Camera Components===

'''1)''' Wifi Module Problem? - module, Cable, Antenna

::-replace old Whip style antenna

::- Plastic carrier OK?

'''2)''' -GPS puck reconditioned

::- Cable damaged?

::- Module intact?

::- Case damaged/missing?

::- Correct module orientation in the case?

::- Retape case

::- Apply ziptie inside the case to the GPS cable for strain relief

::- Neatly wrap GPS cable and tie with ziptie

'''3)''' Remove internal battery (if present)

'''4)''' Verify the Base is intact (if returned with the camera)

::- Replace Double sided tape if the base is present

'''5)''' Connect and install the Main Board into the case

'''6)''' Ready for stage 2 programming/test

 

===Device Testing Stage 2 (Wifi, GPS, Shock Event, Transfers)===

'''1.''' Initialize V7 programming station in manual mode (in RMA mode still)

::- All switches off

::- Turn on Idrive Power, Door, Test

::- Turn On fixture Power

::- Turn off Door and Test

'''2.''' Plug the Power Cable into the Camera (no HDMI Cable)

'''4.''' Switch the Ignition Switch to ON (Camera should go Green/Green)

'''6.''' When the Device(s) have both lights green shake the camera to generate a shock event

'''7.''' When both LEDs return to green turn off the Ignition Switch

'''8.''' The events should be seen downloading to the Factory tool for verification

'''9.''' Check each event for:

::- Green text (Red means that there was a problem)

::- Play event and verify the lenses are in focus and that the audio is working

::- Verify that there is audio

<br\><br\>

==AdminCenter documentation==

Any action performed on a device should be recorded in AdminCenter in the comments section of the RMA form.

[[File:ACrecords.jpg|500px|]]

===Returning Refurbished Devices to Customer===

'''1.''' When testing has been completed, unplug the power cable from the device.

'''2.''' Replace the front road case plastic and secure the screw in the back of the camera.

'''3.''' Record all actions taken for each camera in the RMA shipping form under the 'action' column (below).

::- At minimum, every camera returned should have the firmware reinstalled and the SD card should be formatted/replaced

[[File:shipping form2.jpg|500px|]]

'''4.''' If needed, input any comments for the customer into the comments section of the shipping form.

{| class="wikitable"
|-
!Item replaced||Action
|-
| wifi module || record in the RMA form for the individual device that the wifi has been replaced
|-
| || include any description of the repair or reasons for doing so in the comments section of the RMA form
|-
| ||set the status of the old device to 'In factory- repaired'
|-
|}

[[File:device status.jpg|400px|]] [[File:defectivewifi.jpg|400px|]]

{| class="wikitable"
|-
!Item replaced||Action
|-
| Motherboard || verify whether or not a wired panic button should be included in the returned RMA
|-
| ||If the motherboard being replaced was an older version (5.0.1, 5.0.7, or 5.0.9) then a wired panic button should be included with the newly refurbished camera
|-
| ||If the motherboard being replaced was version 5.0.10 or later, verify that the customer already has a wired panic button for the device before shipping.
|-
|}

 

==Financial Process==

'''1.''' In the event that RMA repairs result in charges that need to be paid by the customer, fill out the RMA shipping form accordingly and hold the package until payment has been received. An example shipping form is shown here:

[[File:shipping form1.jpg|500px|]]

Under the 'warranty' column, record the warranty status of each device individually according to the four categories listed below (In warranty defect, In warranty damaged, Out of Warranty, or In warranty no issue)

'''2.''' Under the 'charges' column, list each item that the customer is being charged for, according to the list below.

'''3.''' Give a copy of this shipping form to Finance (finance@idriveglobal.com) so that an invoice can be created and sent to the customer

'''4.''' Give the email address of the client that the original RMA number was sent to so finance can route correctly

 

===X1 Repair Costs===
{| class="wikitable"
|-
====X1 Repair Costs Matrix====
|-
!Item ||In Warranty||In Warranty Damaged||Out of Warranty
|-
| Main Board || $0 || $388 || $388
|-
| Reconfigure Charge || $0 || $50 || $150
|-
|Wifi || $0 || $95 || $95
|-
|wifi components || $0 || $25 || $25
|-
|GPS cable || $0 || $25 || $25
|-
|GPS puck || $0 || $75 || $75
|-
|plastics || $0 || $25 || $25
|-
|SD card || $0 || $45 || $45
|-
|Lens || $0 || $50 || $50
|-
|No Defect || $50 || $50 || $50
|-
|}

'''5.''' Once the financial payments have been agreed upon by the customer and Finance has received payment, package and ship the devices back to the customer

::- Be sure to change the RMA status of the device(s) to "Shipped Back"

[[File:shipped Back.jpg|500px|]]

RMA Processing Policy and Procedures

2013-07-30T18:48:35Z

Michael: /* Financial Process */

==RMA Verification and Approval==

[[File:RMA process.jpg|thumb|600px|]]

When a customer reports an issue with a device either by email, phone or ticket system, customer support should verify that there is truly an issue.

'''1.''' Verify that there is a problem

'''2.''' Once the problem has been verified, Determine if the device is in or out of the warranty period and inform the customer if there definitely will be charges.

:: -In Warranty there is no charge for repair of manufacturing defects

:: -In Warranty non manufacturing defects there will be charges

:: -Out of Warranty there will be charges for repairs

'''3.''' Generate and Issue an RMA number so that the device that should be written on the outside of the package.

:: -An RMA number consists of the last 6 characters of the serial number followed by the date (ex. 1a2b3c-ddmmyy) If there is more than one device to be returned select any one serial numbers to generate the RMA number and it is applied to all devices.

'''4.''' Email a copy of the "Complete RMA Process" document to the customer and copy support@idriveglobal.com so the entire team knows what is going on. The document contains

:: -Proper Packing information

:: -Shipping Address

:: -Financial Responsibility

:: -information regarding possible plans of action and outcomes for the RMA

 

==RMA Receiving==

[[File:device status.jpg|thumb|700px|]]

1) Verify package contents and condition.

::-shipping damage? If so document it with a picture

::- Improper packaging of individual device(s)? If so document it with a picture

::-Correct number of devices?

::-Correct device(s)

2) In the RMA log, record the date the package was received

::-Located in Idrive Support folder on the server

3) Email the client at the address to which the RMA number was sent

::-Acknowledge the package was received

::-Confirmation that packaging was proper (or not proper)

::-Confirm correct serial number(s) were received

::-Advise another email will be sent when product is repaired (under warranty) or diagnosed and repair cost accessed

4) In admin center, change status of device to “In Factory-not repaired”.

:: https://admincenter.idrive.pro/adm

:: -Support>Devices enter serial number and click Search

:: - Click in the "RMA" field to open the RMA Form

:: -Select "IN Factory- Not Repaired" from the pull-down menu. Add any applicable comments.

:: -Click Save

 

==Idrive X1 RMA Processing==

===Visual Inspection:===

::- Verify condition of plastics/H-bracket

::- Any damage to the Lenses?

::- Any damage or missing pieces to the GPS Puck?

 

===Verification of reported problem===

[[File:v7fixtswitchesb.jpg|thumb|600px|]]

'''1)''' Launch Factory Tools V2 and Power on the Access Point

::-Select "Factory New Devices" (Password idrive2man) and click on "Event Test - Transfer and play"

'''2)''' Plug the power cable from the V7 Programmer into the camera.

'''3)''' Initialize V7 programming station in manual mode

::- All switches off

::- Turn on Idrive Power, Door, Test

::- Turn On fixture Power

::- Turn off Door and Test

'''3)''' Turn the Ignition switch ON

::- Does the camera boot up? (Green/Green)

::- Do you observe the bad behavior from the customer reported?

::- Shake the camera to trigger a shock event

'''4.)''' Turn the Ignition switch off.

::- Does the device make contact by Wifi?

::- Does it start downloading?

::- Are there events to save on the SD card? Has the customer indicated that they wanted certain events saved?

 

===Reprogram the Main Board===

[[File:ft2rmamode.jpg|thumb|600px|]]

'''1)''' Remove the screw from the back of the case and open the camera

'''2)''' Remove the Main Board from the camera case

::- Note any observable damage, (Burned parts, Dust, signs of Liquid)

::- Verify the lenses are fixed

::- If present, remove internal battery

::- Check wifi module/bracket for signs of overheating or melted plastics

'''4)''' Remove the SD Card and replace it with the Firmware SD Card

::- Check the SD card you removed and see it there are files to be saved.

::- Reformat the SD card using Long Format

'''3)''' Place the board in the DUT Holder and Plug the Power, HDMI and Wifi cables to the camera

'''4)''' Turn fixture power off and then on to exit manual mode.

'''5)''' Launch Factory Tools V2 if not already open.

::- Use the RMA portion of the tool for these steps (password: idrive2#rma)

'''6)''' Enter the Serial Number for the camera and press return

::- For V5 Cameras this will be the MAC address from the label on the back of the case

::- For V7 Cameras this will be from the Bar Code Label on the SD Card Socket

'''7)''' Install Boot Loader , Kernel, FileSystem

::-Boot Loader comes from the HDMI Cable

::- Kernel and File System are from the SD card

'''8)''' Remove the Firmware SD Card and replace it with an empty, formatted SD Card

'''9)''' Device Config/Lens focus

::-Device config is from the Admin Center via the Wifi, verify device configures and that lenses are in focus

::- Each step registers in the Admin Center. No internet makes all steps fail.

<br\><br\><br\><br\><br\><br\>

===Typical Issue resolution===

- if boot up does not proceed to green/green (stuck red/green) there is likely an issue with the wifi

- if LED boot up cycles constantly (amber/redgreen/redamber/red) the SD card is likely at fault and should be reformatted/replaced

- if improper LED behavior is observed (flickering or unusual LED color) or if there is no LED behavior (no power) there is likely a motherboard issue and it should be replaced

- if the LEDs remain green/flashing amber the wifi is not connecting to the AP. Verify the wireless clients on the router (192.168.0.1) to ensure that it is indeed the wifi at fault

- if the camera connects to the AP but with an incorrect MAC ID, there is an issue with the wifi module and it will need to be replaced.

===Refurbish the Camera Components===

'''1)''' Wifi Module Problem? - module, Cable, Antenna

::-replace old Whip style antenna

::- Plastic carrier OK?

'''2)''' -GPS puck reconditioned

::- Cable damaged?

::- Module intact?

::- Case damaged/missing?

::- Correct module orientation in the case?

::- Retape case

::- Apply ziptie inside the case to the GPS cable for strain relief

::- Neatly wrap GPS cable and tie with ziptie

'''3)''' Remove internal battery (if present)

'''4)''' Verify the Base is intact (if returned with the camera)

::- Replace Double sided tape if the base is present

'''5)''' Connect and install the Main Board into the case

'''6)''' Ready for stage 2 programming/test

 

===Device Testing Stage 2 (Wifi, GPS, Shock Event, Transfers)===

'''1.''' Initialize V7 programming station in manual mode (in RMA mode still)

::- All switches off

::- Turn on Idrive Power, Door, Test

::- Turn On fixture Power

::- Turn off Door and Test

'''2.''' Plug the Power Cable into the Camera (no HDMI Cable)

'''4.''' Switch the Ignition Switch to ON (Camera should go Green/Green)

'''6.''' When the Device(s) have both lights green shake the camera to generate a shock event

'''7.''' When both LEDs return to green turn off the Ignition Switch

'''8.''' The events should be seen downloading to the Factory tool for verification

'''9.''' Check each event for:

::- Green text (Red means that there was a problem)

::- Play event and verify the lenses are in focus and that the audio is working

::- Verify that there is audio

<br\><br\>

==AdminCenter documentation==

Any action performed on a device should be recorded in AdminCenter in the comments section of the RMA form.

[[File:ACrecords.jpg|500px|]]

===Returning Refurbished Devices to Customer===

'''1.''' When testing has been completed, unplug the power cable from the device.

'''2.''' Replace the front road case plastic and secure the screw in the back of the camera.

'''3.''' Record all actions taken for each camera in the RMA shipping form under the 'action' column (below).

::- At minimum, every camera returned should have the firmware reinstalled and the SD card should be formatted/replaced

[[File:shipping form2.jpg|500px|]]

'''4.''' If needed, input any comments for the customer into the comments section of the shipping form.

{| class="wikitable"
|-
!Item replaced||Action
|-
| wifi module || record in the RMA form for the individual device that the wifi has been replaced
|-
| || include any description of the repair or reasons for doing so in the comments section of the RMA form
|-
| ||set the status of the old device to 'In factory- repaired'
|-
|}

[[File:device status.jpg|400px|]] [[File:defectivewifi.jpg|400px|]]

{| class="wikitable"
|-
!Item replaced||Action
|-
| Motherboard || verify whether or not a wired panic button should be included in the returned RMA
|-
| ||If the motherboard being replaced was an older version (5.0.1, 5.0.7, or 5.0.9) then a wired panic button should be included with the newly refurbished camera
|-
| ||If the motherboard being replaced was version 5.0.10 or later, verify that the customer already has a wired panic button for the device before shipping.
|-
|}

 

==Financial Process==

'''1.''' In the event that RMA repairs result in charges that need to be paid by the customer, fill out the RMA shipping form accordingly and hold the package until payment has been received. An example shipping form is shown here:

[[File:shipping form1.jpg|500px|]]

Under the 'warranty' column, record the warranty status of each device individually according to the four categories listed below (In warranty defect, In warranty damaged, Out of Warranty, or In warranty no issue)

'''2.''' Under the 'charges' column, list each item that the customer is being charged for, according to the list below.

'''3.''' Give a copy of this shipping form to Finance (finance@idriveglobal.com) so that an invoice can be created and sent to the customer

'''4.''' Give the email address of the client that the original RMA number was sent to so finance can route correctly

 

===X1 Repair Costs===
{| class="wikitable"
|-
====X1 Repair Costs Matrix====
|-
!Item ||In Warranty||In Warranty Damaged||Out of Warranty
|-
| Main Board || $0 || $388 || $388
|-
| Reconfigure Charge || $0 || $50 || $150
|-
|Wifi || $0 || $95 || $95
|-
|wifi components || $0 || $25 || $25
|-
|GPS cable || $0 || $25 || $25
|-
|GPS puck || $0 || $75 || $75
|-
|plastics || $0 || $25 || $25
|-
|SD card || $0 || $45 || $45
|-
|Lens || $0 || $50 || $50
|-
|No Defect || $50 || $50 || $50
|-
|}

'''5.''' Once the financial payments have been agreed upon by the customer and Finance has received payment, package and ship the devices back to the customer

::- Be sure to change the RMA status of the device(s) to "Shipped Back"

[[File:shipped Back.jpg|500px|]]

File:Shipped Back.jpg

2013-07-30T18:48:04Z

Michael:

RMA Processing Policy and Procedures

2013-07-30T18:42:30Z

Michael: /* AdminCenter documentation */

==RMA Verification and Approval==

[[File:RMA process.jpg|thumb|600px|]]

When a customer reports an issue with a device either by email, phone or ticket system, customer support should verify that there is truly an issue.

'''1.''' Verify that there is a problem

'''2.''' Once the problem has been verified, Determine if the device is in or out of the warranty period and inform the customer if there definitely will be charges.

:: -In Warranty there is no charge for repair of manufacturing defects

:: -In Warranty non manufacturing defects there will be charges

:: -Out of Warranty there will be charges for repairs

'''3.''' Generate and Issue an RMA number so that the device that should be written on the outside of the package.

:: -An RMA number consists of the last 6 characters of the serial number followed by the date (ex. 1a2b3c-ddmmyy) If there is more than one device to be returned select any one serial numbers to generate the RMA number and it is applied to all devices.

'''4.''' Email a copy of the "Complete RMA Process" document to the customer and copy support@idriveglobal.com so the entire team knows what is going on. The document contains

:: -Proper Packing information

:: -Shipping Address

:: -Financial Responsibility

:: -information regarding possible plans of action and outcomes for the RMA

 

==RMA Receiving==

[[File:device status.jpg|thumb|700px|]]

1) Verify package contents and condition.

::-shipping damage? If so document it with a picture

::- Improper packaging of individual device(s)? If so document it with a picture

::-Correct number of devices?

::-Correct device(s)

2) In the RMA log, record the date the package was received

::-Located in Idrive Support folder on the server

3) Email the client at the address to which the RMA number was sent

::-Acknowledge the package was received

::-Confirmation that packaging was proper (or not proper)

::-Confirm correct serial number(s) were received

::-Advise another email will be sent when product is repaired (under warranty) or diagnosed and repair cost accessed

4) In admin center, change status of device to “In Factory-not repaired”.

:: https://admincenter.idrive.pro/adm

:: -Support>Devices enter serial number and click Search

:: - Click in the "RMA" field to open the RMA Form

:: -Select "IN Factory- Not Repaired" from the pull-down menu. Add any applicable comments.

:: -Click Save

 

==Idrive X1 RMA Processing==

===Visual Inspection:===

::- Verify condition of plastics/H-bracket

::- Any damage to the Lenses?

::- Any damage or missing pieces to the GPS Puck?

 

===Verification of reported problem===

[[File:v7fixtswitchesb.jpg|thumb|600px|]]

'''1)''' Launch Factory Tools V2 and Power on the Access Point

::-Select "Factory New Devices" (Password idrive2man) and click on "Event Test - Transfer and play"

'''2)''' Plug the power cable from the V7 Programmer into the camera.

'''3)''' Initialize V7 programming station in manual mode

::- All switches off

::- Turn on Idrive Power, Door, Test

::- Turn On fixture Power

::- Turn off Door and Test

'''3)''' Turn the Ignition switch ON

::- Does the camera boot up? (Green/Green)

::- Do you observe the bad behavior from the customer reported?

::- Shake the camera to trigger a shock event

'''4.)''' Turn the Ignition switch off.

::- Does the device make contact by Wifi?

::- Does it start downloading?

::- Are there events to save on the SD card? Has the customer indicated that they wanted certain events saved?

 

===Reprogram the Main Board===

[[File:ft2rmamode.jpg|thumb|600px|]]

'''1)''' Remove the screw from the back of the case and open the camera

'''2)''' Remove the Main Board from the camera case

::- Note any observable damage, (Burned parts, Dust, signs of Liquid)

::- Verify the lenses are fixed

::- If present, remove internal battery

::- Check wifi module/bracket for signs of overheating or melted plastics

'''4)''' Remove the SD Card and replace it with the Firmware SD Card

::- Check the SD card you removed and see it there are files to be saved.

::- Reformat the SD card using Long Format

'''3)''' Place the board in the DUT Holder and Plug the Power, HDMI and Wifi cables to the camera

'''4)''' Turn fixture power off and then on to exit manual mode.

'''5)''' Launch Factory Tools V2 if not already open.

::- Use the RMA portion of the tool for these steps (password: idrive2#rma)

'''6)''' Enter the Serial Number for the camera and press return

::- For V5 Cameras this will be the MAC address from the label on the back of the case

::- For V7 Cameras this will be from the Bar Code Label on the SD Card Socket

'''7)''' Install Boot Loader , Kernel, FileSystem

::-Boot Loader comes from the HDMI Cable

::- Kernel and File System are from the SD card

'''8)''' Remove the Firmware SD Card and replace it with an empty, formatted SD Card

'''9)''' Device Config/Lens focus

::-Device config is from the Admin Center via the Wifi, verify device configures and that lenses are in focus

::- Each step registers in the Admin Center. No internet makes all steps fail.

<br\><br\><br\><br\><br\><br\>

===Typical Issue resolution===

- if boot up does not proceed to green/green (stuck red/green) there is likely an issue with the wifi

- if LED boot up cycles constantly (amber/redgreen/redamber/red) the SD card is likely at fault and should be reformatted/replaced

- if improper LED behavior is observed (flickering or unusual LED color) or if there is no LED behavior (no power) there is likely a motherboard issue and it should be replaced

- if the LEDs remain green/flashing amber the wifi is not connecting to the AP. Verify the wireless clients on the router (192.168.0.1) to ensure that it is indeed the wifi at fault

- if the camera connects to the AP but with an incorrect MAC ID, there is an issue with the wifi module and it will need to be replaced.

===Refurbish the Camera Components===

'''1)''' Wifi Module Problem? - module, Cable, Antenna

::-replace old Whip style antenna

::- Plastic carrier OK?

'''2)''' -GPS puck reconditioned

::- Cable damaged?

::- Module intact?

::- Case damaged/missing?

::- Correct module orientation in the case?

::- Retape case

::- Apply ziptie inside the case to the GPS cable for strain relief

::- Neatly wrap GPS cable and tie with ziptie

'''3)''' Remove internal battery (if present)

'''4)''' Verify the Base is intact (if returned with the camera)

::- Replace Double sided tape if the base is present

'''5)''' Connect and install the Main Board into the case

'''6)''' Ready for stage 2 programming/test

 

===Device Testing Stage 2 (Wifi, GPS, Shock Event, Transfers)===

'''1.''' Initialize V7 programming station in manual mode (in RMA mode still)

::- All switches off

::- Turn on Idrive Power, Door, Test

::- Turn On fixture Power

::- Turn off Door and Test

'''2.''' Plug the Power Cable into the Camera (no HDMI Cable)

'''4.''' Switch the Ignition Switch to ON (Camera should go Green/Green)

'''6.''' When the Device(s) have both lights green shake the camera to generate a shock event

'''7.''' When both LEDs return to green turn off the Ignition Switch

'''8.''' The events should be seen downloading to the Factory tool for verification

'''9.''' Check each event for:

::- Green text (Red means that there was a problem)

::- Play event and verify the lenses are in focus and that the audio is working

::- Verify that there is audio

<br\><br\>

==AdminCenter documentation==

Any action performed on a device should be recorded in AdminCenter in the comments section of the RMA form.

[[File:ACrecords.jpg|500px|]]

===Returning Refurbished Devices to Customer===

'''1.''' When testing has been completed, unplug the power cable from the device.

'''2.''' Replace the front road case plastic and secure the screw in the back of the camera.

'''3.''' Record all actions taken for each camera in the RMA shipping form under the 'action' column (below).

::- At minimum, every camera returned should have the firmware reinstalled and the SD card should be formatted/replaced

[[File:shipping form2.jpg|500px|]]

'''4.''' If needed, input any comments for the customer into the comments section of the shipping form.

{| class="wikitable"
|-
!Item replaced||Action
|-
| wifi module || record in the RMA form for the individual device that the wifi has been replaced
|-
| || include any description of the repair or reasons for doing so in the comments section of the RMA form
|-
| ||set the status of the old device to 'In factory- repaired'
|-
|}

[[File:device status.jpg|400px|]] [[File:defectivewifi.jpg|400px|]]

{| class="wikitable"
|-
!Item replaced||Action
|-
| Motherboard || verify whether or not a wired panic button should be included in the returned RMA
|-
| ||If the motherboard being replaced was an older version (5.0.1, 5.0.7, or 5.0.9) then a wired panic button should be included with the newly refurbished camera
|-
| ||If the motherboard being replaced was version 5.0.10 or later, verify that the customer already has a wired panic button for the device before shipping.
|-
|}

 

==Financial Process==

'''1.''' In the event that RMA repairs result in charges that need to be paid by the customer, fill out the RMA shipping form accordingly and hold the package until payment has been received. An example shipping form is shown here:

[[File:shipping form1.jpg|500px|]]

Under the 'warranty' column, record the warranty status of each device individually according to the four categories listed below (In warranty defect, In warranty damaged, Out of Warranty, or In warranty no issue)

'''2.''' Under the 'charges' column, list each item that the customer is being charged for, according to the list below.

'''3.''' Give a copy of this shipping form to Finance (finance@idriveglobal.com) so that an invoice can be created and sent to the customer

'''4.''' Give the email address of the client that the original RMA number was sent to so finance can route correctly

 

===X1 Repair Costs===
{| class="wikitable"
|-
====X1 Repair Costs Matrix====
|-
!Item ||In Warranty||In Warranty Damaged||Out of Warranty
|-
| Main Board || $0 || $388 || $388
|-
| Reconfigure Charge || $0 || $50 || $150
|-
|Wifi || $0 || $95 || $95
|-
|wifi components || $0 || $25 || $25
|-
|GPS cable || $0 || $25 || $25
|-
|GPS puck || $0 || $75 || $75
|-
|plastics || $0 || $25 || $25
|-
|SD card || $0 || $45 || $45
|-
|Lens || $0 || $50 || $50
|-
|No Defect || $50 || $50 || $50
|-
|}

File:ACrecords.jpg

2013-07-30T18:40:05Z

Michael:

RMA Processing Policy and Procedures

2013-07-30T18:27:16Z

Michael: /* Device Testing Stage 2 (Wifi, GPS, Shock Event, Transfers) */

==RMA Verification and Approval==

[[File:RMA process.jpg|thumb|600px|]]

When a customer reports an issue with a device either by email, phone or ticket system, customer support should verify that there is truly an issue.

'''1.''' Verify that there is a problem

'''2.''' Once the problem has been verified, Determine if the device is in or out of the warranty period and inform the customer if there definitely will be charges.

:: -In Warranty there is no charge for repair of manufacturing defects

:: -In Warranty non manufacturing defects there will be charges

:: -Out of Warranty there will be charges for repairs

'''3.''' Generate and Issue an RMA number so that the device that should be written on the outside of the package.

:: -An RMA number consists of the last 6 characters of the serial number followed by the date (ex. 1a2b3c-ddmmyy) If there is more than one device to be returned select any one serial numbers to generate the RMA number and it is applied to all devices.

'''4.''' Email a copy of the "Complete RMA Process" document to the customer and copy support@idriveglobal.com so the entire team knows what is going on. The document contains

:: -Proper Packing information

:: -Shipping Address

:: -Financial Responsibility

:: -information regarding possible plans of action and outcomes for the RMA

 

==RMA Receiving==

[[File:device status.jpg|thumb|700px|]]

1) Verify package contents and condition.

::-shipping damage? If so document it with a picture

::- Improper packaging of individual device(s)? If so document it with a picture

::-Correct number of devices?

::-Correct device(s)

2) In the RMA log, record the date the package was received

::-Located in Idrive Support folder on the server

3) Email the client at the address to which the RMA number was sent

::-Acknowledge the package was received

::-Confirmation that packaging was proper (or not proper)

::-Confirm correct serial number(s) were received

::-Advise another email will be sent when product is repaired (under warranty) or diagnosed and repair cost accessed

4) In admin center, change status of device to “In Factory-not repaired”.

:: https://admincenter.idrive.pro/adm

:: -Support>Devices enter serial number and click Search

:: - Click in the "RMA" field to open the RMA Form

:: -Select "IN Factory- Not Repaired" from the pull-down menu. Add any applicable comments.

:: -Click Save

 

==Idrive X1 RMA Processing==

===Visual Inspection:===

::- Verify condition of plastics/H-bracket

::- Any damage to the Lenses?

::- Any damage or missing pieces to the GPS Puck?

 

===Verification of reported problem===

[[File:v7fixtswitchesb.jpg|thumb|600px|]]

'''1)''' Launch Factory Tools V2 and Power on the Access Point

::-Select "Factory New Devices" (Password idrive2man) and click on "Event Test - Transfer and play"

'''2)''' Plug the power cable from the V7 Programmer into the camera.

'''3)''' Initialize V7 programming station in manual mode

::- All switches off

::- Turn on Idrive Power, Door, Test

::- Turn On fixture Power

::- Turn off Door and Test

'''3)''' Turn the Ignition switch ON

::- Does the camera boot up? (Green/Green)

::- Do you observe the bad behavior from the customer reported?

::- Shake the camera to trigger a shock event

'''4.)''' Turn the Ignition switch off.

::- Does the device make contact by Wifi?

::- Does it start downloading?

::- Are there events to save on the SD card? Has the customer indicated that they wanted certain events saved?

 

===Reprogram the Main Board===

[[File:ft2rmamode.jpg|thumb|600px|]]

'''1)''' Remove the screw from the back of the case and open the camera

'''2)''' Remove the Main Board from the camera case

::- Note any observable damage, (Burned parts, Dust, signs of Liquid)

::- Verify the lenses are fixed

::- If present, remove internal battery

::- Check wifi module/bracket for signs of overheating or melted plastics

'''4)''' Remove the SD Card and replace it with the Firmware SD Card

::- Check the SD card you removed and see it there are files to be saved.

::- Reformat the SD card using Long Format

'''3)''' Place the board in the DUT Holder and Plug the Power, HDMI and Wifi cables to the camera

'''4)''' Turn fixture power off and then on to exit manual mode.

'''5)''' Launch Factory Tools V2 if not already open.

::- Use the RMA portion of the tool for these steps (password: idrive2#rma)

'''6)''' Enter the Serial Number for the camera and press return

::- For V5 Cameras this will be the MAC address from the label on the back of the case

::- For V7 Cameras this will be from the Bar Code Label on the SD Card Socket

'''7)''' Install Boot Loader , Kernel, FileSystem

::-Boot Loader comes from the HDMI Cable

::- Kernel and File System are from the SD card

'''8)''' Remove the Firmware SD Card and replace it with an empty, formatted SD Card

'''9)''' Device Config/Lens focus

::-Device config is from the Admin Center via the Wifi, verify device configures and that lenses are in focus

::- Each step registers in the Admin Center. No internet makes all steps fail.

<br\><br\><br\><br\><br\><br\>

===Typical Issue resolution===

- if boot up does not proceed to green/green (stuck red/green) there is likely an issue with the wifi

- if LED boot up cycles constantly (amber/redgreen/redamber/red) the SD card is likely at fault and should be reformatted/replaced

- if improper LED behavior is observed (flickering or unusual LED color) or if there is no LED behavior (no power) there is likely a motherboard issue and it should be replaced

- if the LEDs remain green/flashing amber the wifi is not connecting to the AP. Verify the wireless clients on the router (192.168.0.1) to ensure that it is indeed the wifi at fault

- if the camera connects to the AP but with an incorrect MAC ID, there is an issue with the wifi module and it will need to be replaced.

===Refurbish the Camera Components===

'''1)''' Wifi Module Problem? - module, Cable, Antenna

::-replace old Whip style antenna

::- Plastic carrier OK?

'''2)''' -GPS puck reconditioned

::- Cable damaged?

::- Module intact?

::- Case damaged/missing?

::- Correct module orientation in the case?

::- Retape case

::- Apply ziptie inside the case to the GPS cable for strain relief

::- Neatly wrap GPS cable and tie with ziptie

'''3)''' Remove internal battery (if present)

'''4)''' Verify the Base is intact (if returned with the camera)

::- Replace Double sided tape if the base is present

'''5)''' Connect and install the Main Board into the case

'''6)''' Ready for stage 2 programming/test

 

===Device Testing Stage 2 (Wifi, GPS, Shock Event, Transfers)===

'''1.''' Initialize V7 programming station in manual mode (in RMA mode still)

::- All switches off

::- Turn on Idrive Power, Door, Test

::- Turn On fixture Power

::- Turn off Door and Test

'''2.''' Plug the Power Cable into the Camera (no HDMI Cable)

'''4.''' Switch the Ignition Switch to ON (Camera should go Green/Green)

'''6.''' When the Device(s) have both lights green shake the camera to generate a shock event

'''7.''' When both LEDs return to green turn off the Ignition Switch

'''8.''' The events should be seen downloading to the Factory tool for verification

'''9.''' Check each event for:

::- Green text (Red means that there was a problem)

::- Play event and verify the lenses are in focus and that the audio is working

::- Verify that there is audio

<br\><br\>

==AdminCenter documentation==

What, Where...

===Replacement of Defective Device===

 find the right spot for this

===Returning Refurbished Devices to Customer===

 From here down Needs review

'''1.''' When testing has been completed, unplug the power cablefrom the device.

'''2.''' Replace the front road case plastic and secure the screw in the back of the camera.

'''3.''' Record all actions taken for each camera in the RMA shipping form under the 'action' column (below).

::- At minimum, every camera returned should have the firmware reinstalled and the SD card should be formatted/replaced

[[File:shipping form2.jpg|500px|]]

'''4.''' If needed, input any comments for the customer into the comments section of the shipping form.

{| class="wikitable"
|-
!Item replaced||Action
|-
| wifi module || record in the RMA form for the individual device that the wifi has been replaced
|-
| || include any description of the repair or reasons for doing so in the comments section of the RMA form
|-
| ||set the status of the old device to 'In factory- repaired'
|-
|}

[[File:device status.jpg|400px|]] [[File:defectivewifi.jpg|400px|]]

{| class="wikitable"
|-
!Item replaced||Action
|-
| Motherboard || verify whether or not a wired panic button should be included in the returned RMA
|-
| ||If the motherboard being replaced was an older version (5.0.1, 5.0.7, or 5.0.9) then a wired panic button should be included with the newly refurbished camera
|-
| ||If the motherboard being replaced was version 5.0.10 or later, verify that the customer already has a wired panic button for the device before shipping.
|-
|}

 

==Financial Process==

'''1.''' In the event that RMA repairs result in charges that need to be paid by the customer, fill out the RMA shipping form accordingly and hold the package until payment has been received. An example shipping form is shown here:

[[File:shipping form1.jpg|500px|]]

Under the 'warranty' column, record the warranty status of each device individually according to the four categories listed below (In warranty defect, In warranty damaged, Out of Warranty, or In warranty no issue)

'''2.''' Under the 'charges' column, list each item that the customer is being charged for, according to the list below.

'''3.''' Give a copy of this shipping form to Finance (finance@idriveglobal.com) so that an invoice can be created and sent to the customer

'''4.''' Give the email address of the client that the original RMA number was sent to so finance can route correctly

 

===X1 Repair Costs===
{| class="wikitable"
|-
====X1 Repair Costs Matrix====
|-
!Item ||In Warranty||In Warranty Damaged||Out of Warranty
|-
| Main Board || $0 || $388 || $388
|-
| Reconfigure Charge || $0 || $50 || $150
|-
|Wifi || $0 || $95 || $95
|-
|wifi components || $0 || $25 || $25
|-
|GPS cable || $0 || $25 || $25
|-
|GPS puck || $0 || $75 || $75
|-
|plastics || $0 || $25 || $25
|-
|SD card || $0 || $45 || $45
|-
|Lens || $0 || $50 || $50
|-
|No Defect || $50 || $50 || $50
|-
|}

RMA Processing Policy and Procedures

2013-07-30T18:26:46Z

Michael: /* AdminCenter documentation */

==RMA Verification and Approval==

[[File:RMA process.jpg|thumb|600px|]]

When a customer reports an issue with a device either by email, phone or ticket system, customer support should verify that there is truly an issue.

'''1.''' Verify that there is a problem

'''2.''' Once the problem has been verified, Determine if the device is in or out of the warranty period and inform the customer if there definitely will be charges.

:: -In Warranty there is no charge for repair of manufacturing defects

:: -In Warranty non manufacturing defects there will be charges

:: -Out of Warranty there will be charges for repairs

'''3.''' Generate and Issue an RMA number so that the device that should be written on the outside of the package.

:: -An RMA number consists of the last 6 characters of the serial number followed by the date (ex. 1a2b3c-ddmmyy) If there is more than one device to be returned select any one serial numbers to generate the RMA number and it is applied to all devices.

'''4.''' Email a copy of the "Complete RMA Process" document to the customer and copy support@idriveglobal.com so the entire team knows what is going on. The document contains

:: -Proper Packing information

:: -Shipping Address

:: -Financial Responsibility

:: -information regarding possible plans of action and outcomes for the RMA

 

==RMA Receiving==

[[File:device status.jpg|thumb|700px|]]

1) Verify package contents and condition.

::-shipping damage? If so document it with a picture

::- Improper packaging of individual device(s)? If so document it with a picture

::-Correct number of devices?

::-Correct device(s)

2) In the RMA log, record the date the package was received

::-Located in Idrive Support folder on the server

3) Email the client at the address to which the RMA number was sent

::-Acknowledge the package was received

::-Confirmation that packaging was proper (or not proper)

::-Confirm correct serial number(s) were received

::-Advise another email will be sent when product is repaired (under warranty) or diagnosed and repair cost accessed

4) In admin center, change status of device to “In Factory-not repaired”.

:: https://admincenter.idrive.pro/adm

:: -Support>Devices enter serial number and click Search

:: - Click in the "RMA" field to open the RMA Form

:: -Select "IN Factory- Not Repaired" from the pull-down menu. Add any applicable comments.

:: -Click Save

 

==Idrive X1 RMA Processing==

===Visual Inspection:===

::- Verify condition of plastics/H-bracket

::- Any damage to the Lenses?

::- Any damage or missing pieces to the GPS Puck?

 

===Verification of reported problem===

[[File:v7fixtswitchesb.jpg|thumb|600px|]]

'''1)''' Launch Factory Tools V2 and Power on the Access Point

::-Select "Factory New Devices" (Password idrive2man) and click on "Event Test - Transfer and play"

'''2)''' Plug the power cable from the V7 Programmer into the camera.

'''3)''' Initialize V7 programming station in manual mode

::- All switches off

::- Turn on Idrive Power, Door, Test

::- Turn On fixture Power

::- Turn off Door and Test

'''3)''' Turn the Ignition switch ON

::- Does the camera boot up? (Green/Green)

::- Do you observe the bad behavior from the customer reported?

::- Shake the camera to trigger a shock event

'''4.)''' Turn the Ignition switch off.

::- Does the device make contact by Wifi?

::- Does it start downloading?

::- Are there events to save on the SD card? Has the customer indicated that they wanted certain events saved?

 

===Reprogram the Main Board===

[[File:ft2rmamode.jpg|thumb|600px|]]

'''1)''' Remove the screw from the back of the case and open the camera

'''2)''' Remove the Main Board from the camera case

::- Note any observable damage, (Burned parts, Dust, signs of Liquid)

::- Verify the lenses are fixed

::- If present, remove internal battery

::- Check wifi module/bracket for signs of overheating or melted plastics

'''4)''' Remove the SD Card and replace it with the Firmware SD Card

::- Check the SD card you removed and see it there are files to be saved.

::- Reformat the SD card using Long Format

'''3)''' Place the board in the DUT Holder and Plug the Power, HDMI and Wifi cables to the camera

'''4)''' Turn fixture power off and then on to exit manual mode.

'''5)''' Launch Factory Tools V2 if not already open.

::- Use the RMA portion of the tool for these steps (password: idrive2#rma)

'''6)''' Enter the Serial Number for the camera and press return

::- For V5 Cameras this will be the MAC address from the label on the back of the case

::- For V7 Cameras this will be from the Bar Code Label on the SD Card Socket

'''7)''' Install Boot Loader , Kernel, FileSystem

::-Boot Loader comes from the HDMI Cable

::- Kernel and File System are from the SD card

'''8)''' Remove the Firmware SD Card and replace it with an empty, formatted SD Card

'''9)''' Device Config/Lens focus

::-Device config is from the Admin Center via the Wifi, verify device configures and that lenses are in focus

::- Each step registers in the Admin Center. No internet makes all steps fail.

<br\><br\><br\><br\><br\><br\>

===Typical Issue resolution===

- if boot up does not proceed to green/green (stuck red/green) there is likely an issue with the wifi

- if LED boot up cycles constantly (amber/redgreen/redamber/red) the SD card is likely at fault and should be reformatted/replaced

- if improper LED behavior is observed (flickering or unusual LED color) or if there is no LED behavior (no power) there is likely a motherboard issue and it should be replaced

- if the LEDs remain green/flashing amber the wifi is not connecting to the AP. Verify the wireless clients on the router (192.168.0.1) to ensure that it is indeed the wifi at fault

- if the camera connects to the AP but with an incorrect MAC ID, there is an issue with the wifi module and it will need to be replaced.

===Refurbish the Camera Components===

'''1)''' Wifi Module Problem? - module, Cable, Antenna

::-replace old Whip style antenna

::- Plastic carrier OK?

'''2)''' -GPS puck reconditioned

::- Cable damaged?

::- Module intact?

::- Case damaged/missing?

::- Correct module orientation in the case?

::- Retape case

::- Apply ziptie inside the case to the GPS cable for strain relief

::- Neatly wrap GPS cable and tie with ziptie

'''3)''' Remove internal battery (if present)

'''4)''' Verify the Base is intact (if returned with the camera)

::- Replace Double sided tape if the base is present

'''5)''' Connect and install the Main Board into the case

'''6)''' Ready for stage 2 programming/test

 

===Device Testing Stage 2 (Wifi, GPS, Shock Event, Transfers)===

'''1.''' Initialize V7 programming station in manual mode (in RMA mode still)

::- All switches off

::- Turn on Idrive Power, Door, Test

::- Turn On fixture Power

::- Turn off Door and Test

'''2.''' Plug the Power Cable into the Camera (no HDMI Cable)

'''4.''' Switch the Ignition Switch to ON (Camera should go Green/Green)

'''6.''' When the Device(s) have both lights green shake the camera to generate a shock event

'''7.''' When both LEDs return to green turn off the Ignition Switch

'''8.''' The events should be seen downloading to the Factory tool for verification

'''9.''' Check each event for:

::- Green text (Red means that there was a problem)

::- Play event and verify the lenses are in focus and that the audio is working

::- Verify that there is audio

'''10.''' Following event transfer and a/v verification, replace the plastic case and screw in back of camera

::- package and return the device to customer

<br\><br\>

==AdminCenter documentation==

What, Where...

===Replacement of Defective Device===

 find the right spot for this

===Returning Refurbished Devices to Customer===

 From here down Needs review

'''1.''' When testing has been completed, unplug the power cablefrom the device.

'''2.''' Replace the front road case plastic and secure the screw in the back of the camera.

'''3.''' Record all actions taken for each camera in the RMA shipping form under the 'action' column (below).

::- At minimum, every camera returned should have the firmware reinstalled and the SD card should be formatted/replaced

[[File:shipping form2.jpg|500px|]]

'''4.''' If needed, input any comments for the customer into the comments section of the shipping form.

{| class="wikitable"
|-
!Item replaced||Action
|-
| wifi module || record in the RMA form for the individual device that the wifi has been replaced
|-
| || include any description of the repair or reasons for doing so in the comments section of the RMA form
|-
| ||set the status of the old device to 'In factory- repaired'
|-
|}

[[File:device status.jpg|400px|]] [[File:defectivewifi.jpg|400px|]]

{| class="wikitable"
|-
!Item replaced||Action
|-
| Motherboard || verify whether or not a wired panic button should be included in the returned RMA
|-
| ||If the motherboard being replaced was an older version (5.0.1, 5.0.7, or 5.0.9) then a wired panic button should be included with the newly refurbished camera
|-
| ||If the motherboard being replaced was version 5.0.10 or later, verify that the customer already has a wired panic button for the device before shipping.
|-
|}

 

==Financial Process==

'''1.''' In the event that RMA repairs result in charges that need to be paid by the customer, fill out the RMA shipping form accordingly and hold the package until payment has been received. An example shipping form is shown here:

[[File:shipping form1.jpg|500px|]]

Under the 'warranty' column, record the warranty status of each device individually according to the four categories listed below (In warranty defect, In warranty damaged, Out of Warranty, or In warranty no issue)

'''2.''' Under the 'charges' column, list each item that the customer is being charged for, according to the list below.

'''3.''' Give a copy of this shipping form to Finance (finance@idriveglobal.com) so that an invoice can be created and sent to the customer

'''4.''' Give the email address of the client that the original RMA number was sent to so finance can route correctly

 

===X1 Repair Costs===
{| class="wikitable"
|-
====X1 Repair Costs Matrix====
|-
!Item ||In Warranty||In Warranty Damaged||Out of Warranty
|-
| Main Board || $0 || $388 || $388
|-
| Reconfigure Charge || $0 || $50 || $150
|-
|Wifi || $0 || $95 || $95
|-
|wifi components || $0 || $25 || $25
|-
|GPS cable || $0 || $25 || $25
|-
|GPS puck || $0 || $75 || $75
|-
|plastics || $0 || $25 || $25
|-
|SD card || $0 || $45 || $45
|-
|Lens || $0 || $50 || $50
|-
|No Defect || $50 || $50 || $50
|-
|}

File:Defectivewifi.jpg

2013-07-30T18:23:04Z

Michael:

RMA Processing Policy and Procedures

2013-07-30T18:06:57Z

Michael: /* Device Testing Stage 2 (Wifi, GPS, Shock Event, Transfers) */

==RMA Verification and Approval==

[[File:RMA process.jpg|thumb|600px|]]

When a customer reports an issue with a device either by email, phone or ticket system, customer support should verify that there is truly an issue.

'''1.''' Verify that there is a problem

'''2.''' Once the problem has been verified, Determine if the device is in or out of the warranty period and inform the customer if there definitely will be charges.

:: -In Warranty there is no charge for repair of manufacturing defects

:: -In Warranty non manufacturing defects there will be charges

:: -Out of Warranty there will be charges for repairs

'''3.''' Generate and Issue an RMA number so that the device that should be written on the outside of the package.

:: -An RMA number consists of the last 6 characters of the serial number followed by the date (ex. 1a2b3c-ddmmyy) If there is more than one device to be returned select any one serial numbers to generate the RMA number and it is applied to all devices.

'''4.''' Email a copy of the "Complete RMA Process" document to the customer and copy support@idriveglobal.com so the entire team knows what is going on. The document contains

:: -Proper Packing information

:: -Shipping Address

:: -Financial Responsibility

:: -information regarding possible plans of action and outcomes for the RMA

 

==RMA Receiving==

[[File:device status.jpg|thumb|700px|]]

1) Verify package contents and condition.

::-shipping damage? If so document it with a picture

::- Improper packaging of individual device(s)? If so document it with a picture

::-Correct number of devices?

::-Correct device(s)

2) In the RMA log, record the date the package was received

::-Located in Idrive Support folder on the server

3) Email the client at the address to which the RMA number was sent

::-Acknowledge the package was received

::-Confirmation that packaging was proper (or not proper)

::-Confirm correct serial number(s) were received

::-Advise another email will be sent when product is repaired (under warranty) or diagnosed and repair cost accessed

4) In admin center, change status of device to “In Factory-not repaired”.

:: https://admincenter.idrive.pro/adm

:: -Support>Devices enter serial number and click Search

:: - Click in the "RMA" field to open the RMA Form

:: -Select "IN Factory- Not Repaired" from the pull-down menu. Add any applicable comments.

:: -Click Save

 

==Idrive X1 RMA Processing==

===Visual Inspection:===

::- Verify condition of plastics/H-bracket

::- Any damage to the Lenses?

::- Any damage or missing pieces to the GPS Puck?

 

===Verification of reported problem===

[[File:v7fixtswitchesb.jpg|thumb|600px|]]

'''1)''' Launch Factory Tools V2 and Power on the Access Point

::-Select "Factory New Devices" (Password idrive2man) and click on "Event Test - Transfer and play"

'''2)''' Plug the power cable from the V7 Programmer into the camera.

'''3)''' Initialize V7 programming station in manual mode

::- All switches off

::- Turn on Idrive Power, Door, Test

::- Turn On fixture Power

::- Turn off Door and Test

'''3)''' Turn the Ignition switch ON

::- Does the camera boot up? (Green/Green)

::- Do you observe the bad behavior from the customer reported?

::- Shake the camera to trigger a shock event

'''4.)''' Turn the Ignition switch off.

::- Does the device make contact by Wifi?

::- Does it start downloading?

::- Are there events to save on the SD card? Has the customer indicated that they wanted certain events saved?

 

===Reprogram the Main Board===

[[File:ft2rmamode.jpg|thumb|600px|]]

'''1)''' Remove the screw from the back of the case and open the camera

'''2)''' Remove the Main Board from the camera case

::- Note any observable damage, (Burned parts, Dust, signs of Liquid)

::- Verify the lenses are fixed

::- If present, remove internal battery

::- Check wifi module/bracket for signs of overheating or melted plastics

'''4)''' Remove the SD Card and replace it with the Firmware SD Card

::- Check the SD card you removed and see it there are files to be saved.

::- Reformat the SD card using Long Format

'''3)''' Place the board in the DUT Holder and Plug the Power, HDMI and Wifi cables to the camera

'''4)''' Turn fixture power off and then on to exit manual mode.

'''5)''' Launch Factory Tools V2 if not already open.

::- Use the RMA portion of the tool for these steps (password: idrive2#rma)

'''6)''' Enter the Serial Number for the camera and press return

::- For V5 Cameras this will be the MAC address from the label on the back of the case

::- For V7 Cameras this will be from the Bar Code Label on the SD Card Socket

'''7)''' Install Boot Loader , Kernel, FileSystem

::-Boot Loader comes from the HDMI Cable

::- Kernel and File System are from the SD card

'''8)''' Remove the Firmware SD Card and replace it with an empty, formatted SD Card

'''9)''' Device Config/Lens focus

::-Device config is from the Admin Center via the Wifi, verify device configures and that lenses are in focus

::- Each step registers in the Admin Center. No internet makes all steps fail.

<br\><br\><br\><br\><br\><br\>

===Typical Issue resolution===

- if boot up does not proceed to green/green (stuck red/green) there is likely an issue with the wifi

- if LED boot up cycles constantly (amber/redgreen/redamber/red) the SD card is likely at fault and should be reformatted/replaced

- if improper LED behavior is observed (flickering or unusual LED color) or if there is no LED behavior (no power) there is likely a motherboard issue and it should be replaced

- if the LEDs remain green/flashing amber the wifi is not connecting to the AP. Verify the wireless clients on the router (192.168.0.1) to ensure that it is indeed the wifi at fault

- if the camera connects to the AP but with an incorrect MAC ID, there is an issue with the wifi module and it will need to be replaced.

===Refurbish the Camera Components===

'''1)''' Wifi Module Problem? - module, Cable, Antenna

::-replace old Whip style antenna

::- Plastic carrier OK?

'''2)''' -GPS puck reconditioned

::- Cable damaged?

::- Module intact?

::- Case damaged/missing?

::- Correct module orientation in the case?

::- Retape case

::- Apply ziptie inside the case to the GPS cable for strain relief

::- Neatly wrap GPS cable and tie with ziptie

'''3)''' Remove internal battery (if present)

'''4)''' Verify the Base is intact (if returned with the camera)

::- Replace Double sided tape if the base is present

'''5)''' Connect and install the Main Board into the case

'''6)''' Ready for stage 2 programming/test

 

===Device Testing Stage 2 (Wifi, GPS, Shock Event, Transfers)===

'''1.''' Initialize V7 programming station in manual mode (in RMA mode still)

::- All switches off

::- Turn on Idrive Power, Door, Test

::- Turn On fixture Power

::- Turn off Door and Test

'''2.''' Plug the Power Cable into the Camera (no HDMI Cable)

'''4.''' Switch the Ignition Switch to ON (Camera should go Green/Green)

'''6.''' When the Device(s) have both lights green shake the camera to generate a shock event

'''7.''' When both LEDs return to green turn off the Ignition Switch

'''8.''' The events should be seen downloading to the Factory tool for verification

'''9.''' Check each event for:

::- Green text (Red means that there was a problem)

::- Play event and verify the lenses are in focus and that the audio is working

::- Verify that there is audio

'''10.''' Following event transfer and a/v verification, replace the plastic case and screw in back of camera

::- package and return the device to customer

<br\><br\>

==AdminCenter documentation==

What, Where...

===Replacement of Defective Device===

 find the right spot for this

===Returning Refurbished Devices to Customer===

 From here down Needs review

'''1.''' When testing has been completed, unplug the power cable connecting the device to the second test station.

'''2.''' Replace the front road case plastic and secure the screw in the back of the camera.

'''3.''' Record all actions taken for each camera in the RMA shipping form under the 'action' column (below).

[[File:shipping form2.jpg|500px|]]

'''4.''' If needed, input any comments for the customer into the comments section of the shipping form.

{| class="wikitable"
|-
!Item replaced||Action
|-
| wifi module || place a sticker with the new serial number on the back road case using the label gun.
|-
| ||be sure to replace the original device in admincenter with the new serial number using the "Replace Device" button under the original serial number's RMA status tab (depicted below)
|-
| ||set the status of the old device to 'defect', record the replacement serial number in the comments, and assign it to company: Idrive monitoring sytems, location: Dead or retired devices
|-
|}

[[File:device status.jpg|400px|]][[File:replace device.jpg|200px|]][[File:defect1.jpg|400px|]]

{| class="wikitable"
|-
!Item replaced||Action
|-
| Motherboard || verify whether or not a wired panic button should be included in the returned RMA
|-
| ||If the motherboard being replaced was an older version (5.0.1, 5.0.7, or 5.0.9) then a wired panic button should be included with the newly refurbished camera
|-
| ||If the motherboard being replaced was version 5.0.10 or later, verify that the customer already has a wired panic button for the device before shipping.
|-
|}

 

==Financial Process==

'''1.''' In the event that RMA repairs result in charges that need to be paid by the customer, fill out the RMA shipping form accordingly and hold the package until payment has been received. An example shipping form is shown here:

[[File:shipping form1.jpg|500px|]]

Under the 'warranty' column, record the warranty status of each device individually according to the four categories listed below (In warranty defect, In warranty damaged, Out of Warranty, or In warranty no issue)

'''2.''' Under the 'charges' column, list each item that the customer is being charged for, according to the list below.

'''3.''' Give a copy of this shipping form to Finance (finance@idriveglobal.com) so that an invoice can be created and sent to the customer

'''4.''' Give the email address of the client that the original RMA number was sent to so finance can route correctly

 

===X1 Repair Costs===
{| class="wikitable"
|-
====X1 Repair Costs Matrix====
|-
!Item ||In Warranty||In Warranty Damaged||Out of Warranty
|-
| Main Board || $0 || $388 || $388
|-
| Reconfigure Charge || $0 || $50 || $150
|-
|Wifi || $0 || $95 || $95
|-
|wifi components || $0 || $25 || $25
|-
|GPS cable || $0 || $25 || $25
|-
|GPS puck || $0 || $75 || $75
|-
|plastics || $0 || $25 || $25
|-
|SD card || $0 || $45 || $45
|-
|Lens || $0 || $50 || $50
|-
|No Defect || $50 || $50 || $50
|-
|}

RMA Processing Policy and Procedures

2013-07-30T18:02:26Z

Michael: /* Reprogram the Main Board */

==RMA Verification and Approval==

[[File:RMA process.jpg|thumb|600px|]]

When a customer reports an issue with a device either by email, phone or ticket system, customer support should verify that there is truly an issue.

'''1.''' Verify that there is a problem

'''2.''' Once the problem has been verified, Determine if the device is in or out of the warranty period and inform the customer if there definitely will be charges.

:: -In Warranty there is no charge for repair of manufacturing defects

:: -In Warranty non manufacturing defects there will be charges

:: -Out of Warranty there will be charges for repairs

'''3.''' Generate and Issue an RMA number so that the device that should be written on the outside of the package.

:: -An RMA number consists of the last 6 characters of the serial number followed by the date (ex. 1a2b3c-ddmmyy) If there is more than one device to be returned select any one serial numbers to generate the RMA number and it is applied to all devices.

'''4.''' Email a copy of the "Complete RMA Process" document to the customer and copy support@idriveglobal.com so the entire team knows what is going on. The document contains

:: -Proper Packing information

:: -Shipping Address

:: -Financial Responsibility

:: -information regarding possible plans of action and outcomes for the RMA

 

==RMA Receiving==

[[File:device status.jpg|thumb|700px|]]

1) Verify package contents and condition.

::-shipping damage? If so document it with a picture

::- Improper packaging of individual device(s)? If so document it with a picture

::-Correct number of devices?

::-Correct device(s)

2) In the RMA log, record the date the package was received

::-Located in Idrive Support folder on the server

3) Email the client at the address to which the RMA number was sent

::-Acknowledge the package was received

::-Confirmation that packaging was proper (or not proper)

::-Confirm correct serial number(s) were received

::-Advise another email will be sent when product is repaired (under warranty) or diagnosed and repair cost accessed

4) In admin center, change status of device to “In Factory-not repaired”.

:: https://admincenter.idrive.pro/adm

:: -Support>Devices enter serial number and click Search

:: - Click in the "RMA" field to open the RMA Form

:: -Select "IN Factory- Not Repaired" from the pull-down menu. Add any applicable comments.

:: -Click Save

 

==Idrive X1 RMA Processing==

===Visual Inspection:===

::- Verify condition of plastics/H-bracket

::- Any damage to the Lenses?

::- Any damage or missing pieces to the GPS Puck?

 

===Verification of reported problem===

[[File:v7fixtswitchesb.jpg|thumb|600px|]]

'''1)''' Launch Factory Tools V2 and Power on the Access Point

::-Select "Factory New Devices" (Password idrive2man) and click on "Event Test - Transfer and play"

'''2)''' Plug the power cable from the V7 Programmer into the camera.

'''3)''' Initialize V7 programming station in manual mode

::- All switches off

::- Turn on Idrive Power, Door, Test

::- Turn On fixture Power

::- Turn off Door and Test

'''3)''' Turn the Ignition switch ON

::- Does the camera boot up? (Green/Green)

::- Do you observe the bad behavior from the customer reported?

::- Shake the camera to trigger a shock event

'''4.)''' Turn the Ignition switch off.

::- Does the device make contact by Wifi?

::- Does it start downloading?

::- Are there events to save on the SD card? Has the customer indicated that they wanted certain events saved?

 

===Reprogram the Main Board===

[[File:ft2rmamode.jpg|thumb|600px|]]

'''1)''' Remove the screw from the back of the case and open the camera

'''2)''' Remove the Main Board from the camera case

::- Note any observable damage, (Burned parts, Dust, signs of Liquid)

::- Verify the lenses are fixed

::- If present, remove internal battery

::- Check wifi module/bracket for signs of overheating or melted plastics

'''4)''' Remove the SD Card and replace it with the Firmware SD Card

::- Check the SD card you removed and see it there are files to be saved.

::- Reformat the SD card using Long Format

'''3)''' Place the board in the DUT Holder and Plug the Power, HDMI and Wifi cables to the camera

'''4)''' Turn fixture power off and then on to exit manual mode.

'''5)''' Launch Factory Tools V2 if not already open.

::- Use the RMA portion of the tool for these steps (password: idrive2#rma)

'''6)''' Enter the Serial Number for the camera and press return

::- For V5 Cameras this will be the MAC address from the label on the back of the case

::- For V7 Cameras this will be from the Bar Code Label on the SD Card Socket

'''7)''' Install Boot Loader , Kernel, FileSystem

::-Boot Loader comes from the HDMI Cable

::- Kernel and File System are from the SD card

'''8)''' Remove the Firmware SD Card and replace it with an empty, formatted SD Card

'''9)''' Device Config/Lens focus

::-Device config is from the Admin Center via the Wifi, verify device configures and that lenses are in focus

::- Each step registers in the Admin Center. No internet makes all steps fail.

<br\><br\><br\><br\><br\><br\>

===Typical Issue resolution===

- if boot up does not proceed to green/green (stuck red/green) there is likely an issue with the wifi

- if LED boot up cycles constantly (amber/redgreen/redamber/red) the SD card is likely at fault and should be reformatted/replaced

- if improper LED behavior is observed (flickering or unusual LED color) or if there is no LED behavior (no power) there is likely a motherboard issue and it should be replaced

- if the LEDs remain green/flashing amber the wifi is not connecting to the AP. Verify the wireless clients on the router (192.168.0.1) to ensure that it is indeed the wifi at fault

- if the camera connects to the AP but with an incorrect MAC ID, there is an issue with the wifi module and it will need to be replaced.

===Refurbish the Camera Components===

'''1)''' Wifi Module Problem? - module, Cable, Antenna

::-replace old Whip style antenna

::- Plastic carrier OK?

'''2)''' -GPS puck reconditioned

::- Cable damaged?

::- Module intact?

::- Case damaged/missing?

::- Correct module orientation in the case?

::- Retape case

::- Apply ziptie inside the case to the GPS cable for strain relief

::- Neatly wrap GPS cable and tie with ziptie

'''3)''' Remove internal battery (if present)

'''4)''' Verify the Base is intact (if returned with the camera)

::- Replace Double sided tape if the base is present

'''5)''' Connect and install the Main Board into the case

'''6)''' Ready for stage 2 programming/test

 

===Device Testing Stage 2 (Wifi, GPS, Shock Event, Transfers)===

'''1.''' Initialize V7 programming station in manual mode

::- All switches off

::- Turn on Idrive Power, Door, Test

::- Turn On fixture Power

::- Turn off Door and Test

'''2.''' Plug the Power Cable into the Camera (no HDMI Cable)

'''4.''' Switch the Ignition Switch to ON (Camera should go Green/Green)

'''6.''' When the Device(s) have both lights green shake the camera to generate a shock event

'''7.''' When both LEDs return to green turn off the Ignition Switch

'''8.''' The events should be seen downloading to the Factory tool for verification

'''9.''' Check each event for:

::- Green text (Red means that there was a problem)

::- Play event and verify the lenses are in focus and that the audio is working

::- Verify that there is audio

 More here?

<br\><br\>

==AdminCenter documentation==

What, Where...

===Replacement of Defective Device===

 find the right spot for this

===Returning Refurbished Devices to Customer===

 From here down Needs review

'''1.''' When testing has been completed, unplug the power cable connecting the device to the second test station.

'''2.''' Replace the front road case plastic and secure the screw in the back of the camera.

'''3.''' Record all actions taken for each camera in the RMA shipping form under the 'action' column (below).

[[File:shipping form2.jpg|500px|]]

'''4.''' If needed, input any comments for the customer into the comments section of the shipping form.

{| class="wikitable"
|-
!Item replaced||Action
|-
| wifi module || place a sticker with the new serial number on the back road case using the label gun.
|-
| ||be sure to replace the original device in admincenter with the new serial number using the "Replace Device" button under the original serial number's RMA status tab (depicted below)
|-
| ||set the status of the old device to 'defect', record the replacement serial number in the comments, and assign it to company: Idrive monitoring sytems, location: Dead or retired devices
|-
|}

[[File:device status.jpg|400px|]][[File:replace device.jpg|200px|]][[File:defect1.jpg|400px|]]

{| class="wikitable"
|-
!Item replaced||Action
|-
| Motherboard || verify whether or not a wired panic button should be included in the returned RMA
|-
| ||If the motherboard being replaced was an older version (5.0.1, 5.0.7, or 5.0.9) then a wired panic button should be included with the newly refurbished camera
|-
| ||If the motherboard being replaced was version 5.0.10 or later, verify that the customer already has a wired panic button for the device before shipping.
|-
|}

 

==Financial Process==

'''1.''' In the event that RMA repairs result in charges that need to be paid by the customer, fill out the RMA shipping form accordingly and hold the package until payment has been received. An example shipping form is shown here:

[[File:shipping form1.jpg|500px|]]

Under the 'warranty' column, record the warranty status of each device individually according to the four categories listed below (In warranty defect, In warranty damaged, Out of Warranty, or In warranty no issue)

'''2.''' Under the 'charges' column, list each item that the customer is being charged for, according to the list below.

'''3.''' Give a copy of this shipping form to Finance (finance@idriveglobal.com) so that an invoice can be created and sent to the customer

'''4.''' Give the email address of the client that the original RMA number was sent to so finance can route correctly

 

===X1 Repair Costs===
{| class="wikitable"
|-
====X1 Repair Costs Matrix====
|-
!Item ||In Warranty||In Warranty Damaged||Out of Warranty
|-
| Main Board || $0 || $388 || $388
|-
| Reconfigure Charge || $0 || $50 || $150
|-
|Wifi || $0 || $95 || $95
|-
|wifi components || $0 || $25 || $25
|-
|GPS cable || $0 || $25 || $25
|-
|GPS puck || $0 || $75 || $75
|-
|plastics || $0 || $25 || $25
|-
|SD card || $0 || $45 || $45
|-
|Lens || $0 || $50 || $50
|-
|No Defect || $50 || $50 || $50
|-
|}

RMA Processing Policy and Procedures

2013-07-15T16:20:20Z

Michael: /* Reprogram the Main Board */

==RMA Verification and Approval==

[[File:RMA process.jpg|thumb|600px|]]

When a customer reports an issue with a device either by email, phone or ticket system, customer support should verify that there is truly an issue.

'''1.''' Verify that there is a problem

'''2.''' Once the problem has been verified, Determine if the device is in or out of the warranty period and inform the customer if there definitely will be charges.

:: -In Warranty there is no charge for repair of manufacturing defects

:: -In Warranty non manufacturing defects there will be charges

:: -Out of Warranty there will be charges for repairs

'''3.''' Generate and Issue an RMA number so that the device that should be written on the outside of the package.

:: -An RMA number consists of the last 6 characters of the serial number followed by the date (ex. 1a2b3c-ddmmyy) If there is more than one device to be returned select any one serial numbers to generate the RMA number and it is applied to all devices.

'''4.''' Email a copy of the "Complete RMA Process" document to the customer and copy support@idriveglobal.com so the entire team knows what is going on. The document contains

:: -Proper Packing information

:: -Shipping Address

:: -Financial Responsibility

:: -information regarding possible plans of action and outcomes for the RMA

 

==RMA Receiving==

[[File:device status.jpg|thumb|700px|]]

1) Verify package contents and condition.

::-shipping damage? If so document it with a picture

::- Improper packaging of individual device(s)? If so document it with a picture

::-Correct number of devices?

::-Correct device(s)

2) In the RMA log, record the date the package was received

::-Located in Idrive Support folder on the server

3) Email the client at the address to which the RMA number was sent

::-Acknowledge the package was received

::-Confirmation that packaging was proper (or not proper)

::-Confirm correct serial number(s) were received

::-Advise another email will be sent when product is repaired (under warranty) or diagnosed and repair cost accessed

4) In admin center, change status of device to “In Factory-not repaired”.

:: https://admincenter.idrive.pro/adm

:: -Support>Devices enter serial number and click Search

:: - Click in the "RMA" field to open the RMA Form

:: -Select "IN Factory- Not Repaired" from the pull-down menu. Add any applicable comments.

:: -Click Save

 

==Idrive X1 RMA Processing==

===Visual Inspection:===

::- Verify condition of plastics/H-bracket

::- Any damage to the Lenses?

::- Any damage or missing pieces to the GPS Puck?

 

===Verification of reported problem===

[[File:v7fixtswitchesb.jpg|thumb|600px|]]

'''1)''' Launch Factory Tools V2 and Power on the Access Point

::-Select "Factory New Devices" (Password idrive2man) and click on "Event Test - Transfer and play"

'''2)''' Plug the power cable from the V7 Programmer into the camera.

'''3)''' Initialize V7 programming station in manual mode

::- All switches off

::- Turn on Idrive Power, Door, Test

::- Turn On fixture Power

::- Turn off Door and Test

'''3)''' Turn the Ignition switch ON

::- Does the camera boot up? (Green/Green)

::- Do you observe the bad behavior from the customer reported?

::- Shake the camera to trigger a shock event

'''4.)''' Turn the Ignition switch off.

::- Does the device make contact by Wifi?

::- Does it start downloading?

::- Are there events to save on the SD card? Has the customer indicated that they wanted certain events saved?

 

===Reprogram the Main Board===

[[File:ft2rmamode.jpg|thumb|600px|]]

'''1)''' Remove the screw from the back of the case and open the camera

'''2)''' Remove the Main Board from the camera case

::- Note any observable damage, (Burned parts, Dust, signs of Liquid)

::- Verify the lenses are fixed

::-More stuff?

'''4)''' Remove the SD Card and replace it with the Firmware SD Card

::- Check the SD card you removed and see it there are files to be saved.

::- Reformat the SD card using Long Format

'''3)''' Place the board in the DUT Holder and Plug the Power, HDMI and Wifi cables to the camera

'''4)''' Turn fixture power off and then on to exit manual mode.

'''5)''' Launch Factory Tools V2 if not already open.

'''6)''' Enter the Serial Number for the camera and press return

::- For V5 Cameras this will be the MAC address from the label on the back of the case

::- For V7 Cameras this will be from the Bar Code Label on the SD Card Socket

'''7)''' Install Boot Loader , Kernel, FileSystem

::-Boot Loader comes from the HDMI Cable

::- Kernel and File System are from the SD card

'''8)''' Remove the Firmware SD Card and replace it with an empty, formatted SD Card

'''9)''' Device Config/Lens focus

::-Device config is from the Admin Center via the Wifi, verify device configures and that lenses are in focus

::- Each step registers in the Admin Center. No internet makes all steps fail.

<br\><br\><br\><br\><br\><br\>

===Typical Issue resolution===

- if boot up does not proceed to green/green (stuck red/green) there is likely an issue with the wifi

- if LED boot up cycles constantly (amber/redgreen/redamber/red) the SD card is likely at fault and should be reformatted/replaced

- if improper LED behavior is observed (flickering or unusual LED color) or if there is no LED behavior (no power) there is likely a motherboard issue and it should be replaced

- if the LEDs remain green/flashing amber the wifi is not connecting to the AP. Verify the wireless clients on the router (192.168.0.1) to ensure that it is indeed the wifi at fault

- if the camera connects to the AP but with an incorrect MAC ID, there is an issue with the wifi module and it will need to be replaced.

===Refurbish the Camera Components===

'''1)''' Wifi Module Problem? - module, Cable, Antenna

::-replace old Whip style antenna

::- Plastic carrier OK?

'''2)''' -GPS puck reconditioned

::- Cable damaged?

::- Module intact?

::- Case damaged/missing?

::- Correct module orientation in the case?

::- Retape case

::- Apply ziptie inside the case to the GPS cable for strain relief

::- Neatly wrap GPS cable and tie with ziptie

'''3)''' Remove internal battery (if present)

'''4)''' Verify the Base is intact (if returned with the camera)

::- Replace Double sided tape if the base is present

'''5)''' Connect and install the Main Board into the case

'''6)''' Ready for stage 2 programming/test

 

===Device Testing Stage 2 (Wifi, GPS, Shock Event, Transfers)===

'''1.''' Initialize V7 programming station in manual mode

::- All switches off

::- Turn on Idrive Power, Door, Test

::- Turn On fixture Power

::- Turn off Door and Test

'''2.''' Plug the Power Cable into the Camera (no HDMI Cable)

'''4.''' Switch the Ignition Switch to ON (Camera should go Green/Green)

'''6.''' When the Device(s) have both lights green shake the camera to generate a shock event

'''7.''' When both LEDs return to green turn off the Ignition Switch

'''8.''' The events should be seen downloading to the Factory tool for verification

'''9.''' Check each event for:

::- Green text (Red means that there was a problem)

::- Play event and verify the lenses are in focus and that the audio is working

::- Verify that there is audio

 More here?

<br\><br\>

==AdminCenter documentation==

What, Where...

===Replacement of Defective Device===

 find the right spot for this

===Returning Refurbished Devices to Customer===

 From here down Needs review

'''1.''' When testing has been completed, unplug the power cable connecting the device to the second test station.

'''2.''' Replace the front road case plastic and secure the screw in the back of the camera.

'''3.''' Record all actions taken for each camera in the RMA shipping form under the 'action' column (below).

[[File:shipping form2.jpg|500px|]]

'''4.''' If needed, input any comments for the customer into the comments section of the shipping form.

{| class="wikitable"
|-
!Item replaced||Action
|-
| wifi module || place a sticker with the new serial number on the back road case using the label gun.
|-
| ||be sure to replace the original device in admincenter with the new serial number using the "Replace Device" button under the original serial number's RMA status tab (depicted below)
|-
| ||set the status of the old device to 'defect', record the replacement serial number in the comments, and assign it to company: Idrive monitoring sytems, location: Dead or retired devices
|-
|}

[[File:device status.jpg|400px|]][[File:replace device.jpg|200px|]][[File:defect1.jpg|400px|]]

{| class="wikitable"
|-
!Item replaced||Action
|-
| Motherboard || verify whether or not a wired panic button should be included in the returned RMA
|-
| ||If the motherboard being replaced was an older version (5.0.1, 5.0.7, or 5.0.9) then a wired panic button should be included with the newly refurbished camera
|-
| ||If the motherboard being replaced was version 5.0.10 or later, verify that the customer already has a wired panic button for the device before shipping.
|-
|}

 

==Financial Process==

'''1.''' In the event that RMA repairs result in charges that need to be paid by the customer, fill out the RMA shipping form accordingly and hold the package until payment has been received. An example shipping form is shown here:

[[File:shipping form1.jpg|500px|]]

Under the 'warranty' column, record the warranty status of each device individually according to the four categories listed below (In warranty defect, In warranty damaged, Out of Warranty, or In warranty no issue)

'''2.''' Under the 'charges' column, list each item that the customer is being charged for, according to the list below.

'''3.''' Give a copy of this shipping form to Finance (finance@idriveglobal.com) so that an invoice can be created and sent to the customer

'''4.''' Give the email address of the client that the original RMA number was sent to so finance can route correctly

 

===X1 Repair Costs===
{| class="wikitable"
|-
====X1 Repair Costs Matrix====
|-
!Item ||In Warranty||In Warranty Damaged||Out of Warranty
|-
| Main Board || $0 || $388 || $388
|-
| Reconfigure Charge || $0 || $50 || $150
|-
|Wifi || $0 || $95 || $95
|-
|wifi components || $0 || $25 || $25
|-
|GPS cable || $0 || $25 || $25
|-
|GPS puck || $0 || $75 || $75
|-
|plastics || $0 || $25 || $25
|-
|SD card || $0 || $45 || $45
|-
|Lens || $0 || $50 || $50
|-
|No Defect || $50 || $50 || $50
|-
|}

RMA Processing Policy and Procedures

2013-05-20T19:29:51Z

Michael: /* RMA Verification and Approval */

==RMA Verification and Approval==
When a customer reports an issue with a device, by email or phone, an email should be sent out to support@idriveglobal.com to ensure rapid response and customer satisfaction

'''1.''' Before issuing an RMA number and authorizing a return, support should verify that there is an actual issue with the device
- Inform the customer to leave the camera plugged into the vehicle or test station (if available) so that support can access it remotely

'''2.''' Once the problem has been verified, support should issue an RMA number to the number and provide the "Complete RMA Process" document to the customer so that they have access to information regarding possible plans of action and outcomes for the RMA as well as instructions on where to send the device(s) and proper packaging technique.

[[File:RMA process.jpg|400px|]]

- An RMA number consists of the last 6 characters of the serial number followed by the date (ex. 1a2b3c-ddmmyy)

- If there is more than one device included in an RMA, any one serial number can be used to generate the RMA number and it is applied to all devices.

 

==RMA Processing==

===Receiving===

1) verify package condition and packaging

2) In RMA log, record the date the RMA was received

3) In admin center, change status of device to “In Factory-not repaired”

 

[[File:device status.jpg|400px|]]

===Visual Inspection:===

1) Verify condition of plastics/H-bracket (if included)/GPS pod

2) Open X1 case and verify condition of motherboard (lenses fixed in place)

3) Check the wireless bracket for signs of overheating or melting

- If melting of the bracket is seen, replace bracket

- If an older style antenna is being used, replace with newer antenna

4) Remove internal battery (if present)

5) Apply ziptie to GPS cable for stress relief

6) Neatly wrap GPS cable and tie with ziptie

7) Apply double-sided tape to GPS pod and H-bracket (if included)

 

===Issue Verification:===

1) Turn on the Idrive Factory Device Tool

2) Plug the X1 into the second test station and turn on power to allow for boot-up

- if boot up does not proceed to green/green (stuck red/green) there is likely an issue with the wifi

- if LED boot up cycles constantly (amber/redgreen/redamber/red) the SD card is likely at fault and should be reformatted/replaced

- if improper LED behavior is observed (flickering or unusual LED color) or if there is no LED behavior (no power) there is likely a motherboard issue and it should be replaced

3) Once booted up (green/green) shut off power to push the X1 to connect to wifi

- if the LEDs remain green/flashing amber the wifi is not connecting to the AP. Verify the wireless clients on the router (192.168.0.1) to ensure that it is indeed the wifi at fault

- if the camera connects to the AP but with an incorrect MAC ID, there is an issue with the wifi module and it will need to be replaced.

3) Unplug the camera and turn off power to the test board

 

===Firmware Loading and Image/GPS Test===

1) Plug the X1 into the first test station and attach the serial adapter to the motherboard

2) Turn on power to the board and when the Idrive Programming Tool displays a green check, flip the ignition.

- if the Programming Tool gives a “Board not found”, check the seating of the serial connection

3) Allow programming to run until completion

4) Turn off ignition and power to the board

5) Open Reglaj program and select “front camera” tab as starting point

6) Turn on power to the board, flip the test switch and then turn on ignition

-if board does not boot up and enter video mode after some time, turn of power and check seating of serial adapter on the X1 board

7) Upon entering video mode, verify the quality of image for both front and back cameras by navigating the tabs

- make lens adjustments where needed

8) Switch to the “debug events” tab to verify GPS functionality

- should get a green “OK” next to the GPS title as well as a dynamic feed of information at the bottom of the screen. If not, the GPS likely needs replacement

 

===Testing===

1) Plug the X1 back into the second test station and turn on power

2) Allow the X1 the boot up (green/green) before turning off ignition to connect with AP

- if the camera connects properly the serial will be saved to the server (displayed in Factory Device Tool)

- if the camera does not connect or connects with an incorrect serial number, the wifi will need to be replaced (see Wifi Replacement section)

3) After successful connection, turn ignition back on and allow for proper boot-up

4) Once LEDs are green/green, test each event (door, shock, panic, wireless panic, and alarm) and verify the LED behavior corresponds with a “record” state (green/red)

- if the events do not record successfully or if LED behavior is abnormal, the motherboard will likely need replacement

5) Once all events have been triggered and the LEDs have returned to green/green, shut off ignition to allow for event transfer

-upon transferring, a progress indicator is displayed in the Factory Device Tool

6) Verify the videos in the control center under “New Events” tab

===Returning Refurbished Devices to Customer===
'''1.''' When testing has been completed, unplug the power cable connecting the device to the second test station.

'''2.''' Replace the front road case plastic and secure the screw in the back of the camera.

'''3.''' Record all actions taken for each camera in the RMA shipping form under the 'action' column (below).

[[File:shipping form2.jpg|500px|]]

'''4.''' If needed, input any comments for the customer into the comments section of the shipping form.

{| class="wikitable"
|-
!Item replaced||Action
|-
| wifi module || place a sticker with the new serial number on the back road case using the label gun.
|-
| ||be sure to replace the original device in admincenter with the new serial number using the "Replace Device" button under the original serial number's RMA status tab (depicted below)
|-
| ||set the status of the old device to 'defect', record the replacement serial number in the comments, and assign it to company: Idrive monitoring sytems, location: Dead or retired devices
|-
|}

[[File:device status.jpg|400px|]][[File:replace device.jpg|200px|]][[File:defect1.jpg|400px|]]

{| class="wikitable"
|-
!Item replaced||Action
|-
| Motherboard || verify whether or not a wired panic button should be included in the returned RMA
|-
| ||If the motherboard being replaced was an older version (5.0.1, 5.0.7, or 5.0.9) then a wired panic button should be included with the newly refurbished camera
|-
| ||If the motherboard being replaced was version 5.0.10 or later, verify that the customer already has a wired panic button for the device before shipping.
|-
|}

 

==Finacial Process==

'''1.''' In the event that RMA repairs result in charges that need to be paid by the customer, fill out the RMA shipping form accordingly and hold the package until payment has been received. An example shipping form is shown here:

[[File:shipping form1.jpg|500px|]]

Under the 'warranty' column, record the warranty status of each device individually according to the four categories listed below (In warranty defect, In warranty damaged, Out of Warranty, or In warranty no issue)

'''2.''' Under the 'charges' column, list each item that the customer is being charged for, according to the list below.

'''3.''' Give a copy of this shipping form to Finance (finance@idriveglobal.com) so that an invoice can be created and sent to the customer

 

===Repair Costs===
{| class="wikitable"
|-
====In Warranty Defect====
|-
!Item ||Cost
|-
| Main Board || $0
|-
|Wifi || $0
|-
|wifi components || $0
|-
|GPS cable || $0
|-
|GPS puck || $0
|-
|plastics || $0
|-
|SD card || $0
|-
|}

{| class="wikitable"
|-

====In Warranty Damaged====
|-
!Item ||Cost
|-
| reconfigure charge || $50
|-
| Main Board || $388
|-
|Wifi || $95
|-
|wifi components || $25
|-
|GPS cable || $25
|-
|GPS puck || $75
|-
|plastics || $25
|-
|SD card || $45
|-
|}

{| class="wikitable"
|-
====Out of Warranty====
|-
!Item ||Cost
|-
| reconfigure charge || $150
|-
| Main Board || $388
|-
|Wifi || $95
|-
|wifi components || $25
|-
|GPS cable || $25
|-
|GPS puck || $75
|-
|plastics || $25
|-
|SD card || $45
|-
|}

{| class="wikitable"
|-
====In Warranty No issue====
|-
!Item ||Cost
|-
| General refurbishment || $50
|-
|}

RMA Processing Policy and Procedures

2013-05-20T19:29:34Z

Michael: /* RMA Verification and Approval */

==RMA Verification and Approval==
When a customer reports an issue with a device, by email or phone, an email should be sent out to support@idriveglobal.com to ensure rapid response and customer satisfaction

'''1.''' Before issuing an RMA number and authorizing a return, support should verify that there is an actual issue with the device
- Inform the customer to leave the camera plugged into the vehicle or test station (if available) so that support can access it remotely

'''2.''' Once the problem has been verified, support should issue an RMA number to the number and provide the "Complete RMA Process" document to the customer so that they have access to information regarding possible plans of action and outcomes for the RMA as well as instructions on where to send the device(s) and proper packaging technique.

[[File:RMA process.jpg|400px|]]

- An RMA number consists of the last 6 characters of the serial number followed by the date (ex. 1a2b3c-ddmmyy)
- If there is more than one device included in an RMA, any one serial number can be used to generate the RMA number and it is applied to all devices.

 

==RMA Processing==

===Receiving===

1) verify package condition and packaging

2) In RMA log, record the date the RMA was received

3) In admin center, change status of device to “In Factory-not repaired”

 

[[File:device status.jpg|400px|]]

===Visual Inspection:===

1) Verify condition of plastics/H-bracket (if included)/GPS pod

2) Open X1 case and verify condition of motherboard (lenses fixed in place)

3) Check the wireless bracket for signs of overheating or melting

- If melting of the bracket is seen, replace bracket

- If an older style antenna is being used, replace with newer antenna

4) Remove internal battery (if present)

5) Apply ziptie to GPS cable for stress relief

6) Neatly wrap GPS cable and tie with ziptie

7) Apply double-sided tape to GPS pod and H-bracket (if included)

 

===Issue Verification:===

1) Turn on the Idrive Factory Device Tool

2) Plug the X1 into the second test station and turn on power to allow for boot-up

- if boot up does not proceed to green/green (stuck red/green) there is likely an issue with the wifi

- if LED boot up cycles constantly (amber/redgreen/redamber/red) the SD card is likely at fault and should be reformatted/replaced

- if improper LED behavior is observed (flickering or unusual LED color) or if there is no LED behavior (no power) there is likely a motherboard issue and it should be replaced

3) Once booted up (green/green) shut off power to push the X1 to connect to wifi

- if the LEDs remain green/flashing amber the wifi is not connecting to the AP. Verify the wireless clients on the router (192.168.0.1) to ensure that it is indeed the wifi at fault

- if the camera connects to the AP but with an incorrect MAC ID, there is an issue with the wifi module and it will need to be replaced.

3) Unplug the camera and turn off power to the test board

 

===Firmware Loading and Image/GPS Test===

1) Plug the X1 into the first test station and attach the serial adapter to the motherboard

2) Turn on power to the board and when the Idrive Programming Tool displays a green check, flip the ignition.

- if the Programming Tool gives a “Board not found”, check the seating of the serial connection

3) Allow programming to run until completion

4) Turn off ignition and power to the board

5) Open Reglaj program and select “front camera” tab as starting point

6) Turn on power to the board, flip the test switch and then turn on ignition

-if board does not boot up and enter video mode after some time, turn of power and check seating of serial adapter on the X1 board

7) Upon entering video mode, verify the quality of image for both front and back cameras by navigating the tabs

- make lens adjustments where needed

8) Switch to the “debug events” tab to verify GPS functionality

- should get a green “OK” next to the GPS title as well as a dynamic feed of information at the bottom of the screen. If not, the GPS likely needs replacement

 

===Testing===

1) Plug the X1 back into the second test station and turn on power

2) Allow the X1 the boot up (green/green) before turning off ignition to connect with AP

- if the camera connects properly the serial will be saved to the server (displayed in Factory Device Tool)

- if the camera does not connect or connects with an incorrect serial number, the wifi will need to be replaced (see Wifi Replacement section)

3) After successful connection, turn ignition back on and allow for proper boot-up

4) Once LEDs are green/green, test each event (door, shock, panic, wireless panic, and alarm) and verify the LED behavior corresponds with a “record” state (green/red)

- if the events do not record successfully or if LED behavior is abnormal, the motherboard will likely need replacement

5) Once all events have been triggered and the LEDs have returned to green/green, shut off ignition to allow for event transfer

-upon transferring, a progress indicator is displayed in the Factory Device Tool

6) Verify the videos in the control center under “New Events” tab

===Returning Refurbished Devices to Customer===
'''1.''' When testing has been completed, unplug the power cable connecting the device to the second test station.

'''2.''' Replace the front road case plastic and secure the screw in the back of the camera.

'''3.''' Record all actions taken for each camera in the RMA shipping form under the 'action' column (below).

[[File:shipping form2.jpg|500px|]]

'''4.''' If needed, input any comments for the customer into the comments section of the shipping form.

{| class="wikitable"
|-
!Item replaced||Action
|-
| wifi module || place a sticker with the new serial number on the back road case using the label gun.
|-
| ||be sure to replace the original device in admincenter with the new serial number using the "Replace Device" button under the original serial number's RMA status tab (depicted below)
|-
| ||set the status of the old device to 'defect', record the replacement serial number in the comments, and assign it to company: Idrive monitoring sytems, location: Dead or retired devices
|-
|}

[[File:device status.jpg|400px|]][[File:replace device.jpg|200px|]][[File:defect1.jpg|400px|]]

{| class="wikitable"
|-
!Item replaced||Action
|-
| Motherboard || verify whether or not a wired panic button should be included in the returned RMA
|-
| ||If the motherboard being replaced was an older version (5.0.1, 5.0.7, or 5.0.9) then a wired panic button should be included with the newly refurbished camera
|-
| ||If the motherboard being replaced was version 5.0.10 or later, verify that the customer already has a wired panic button for the device before shipping.
|-
|}

 

==Finacial Process==

'''1.''' In the event that RMA repairs result in charges that need to be paid by the customer, fill out the RMA shipping form accordingly and hold the package until payment has been received. An example shipping form is shown here:

[[File:shipping form1.jpg|500px|]]

Under the 'warranty' column, record the warranty status of each device individually according to the four categories listed below (In warranty defect, In warranty damaged, Out of Warranty, or In warranty no issue)

'''2.''' Under the 'charges' column, list each item that the customer is being charged for, according to the list below.

'''3.''' Give a copy of this shipping form to Finance (finance@idriveglobal.com) so that an invoice can be created and sent to the customer

 

===Repair Costs===
{| class="wikitable"
|-
====In Warranty Defect====
|-
!Item ||Cost
|-
| Main Board || $0
|-
|Wifi || $0
|-
|wifi components || $0
|-
|GPS cable || $0
|-
|GPS puck || $0
|-
|plastics || $0
|-
|SD card || $0
|-
|}

{| class="wikitable"
|-

====In Warranty Damaged====
|-
!Item ||Cost
|-
| reconfigure charge || $50
|-
| Main Board || $388
|-
|Wifi || $95
|-
|wifi components || $25
|-
|GPS cable || $25
|-
|GPS puck || $75
|-
|plastics || $25
|-
|SD card || $45
|-
|}

{| class="wikitable"
|-
====Out of Warranty====
|-
!Item ||Cost
|-
| reconfigure charge || $150
|-
| Main Board || $388
|-
|Wifi || $95
|-
|wifi components || $25
|-
|GPS cable || $25
|-
|GPS puck || $75
|-
|plastics || $25
|-
|SD card || $45
|-
|}

{| class="wikitable"
|-
====In Warranty No issue====
|-
!Item ||Cost
|-
| General refurbishment || $50
|-
|}

RMA Processing Policy and Procedures

2013-05-20T19:28:47Z

Michael: /* RMA Verification and Approval */

==RMA Verification and Approval==
When a customer reports an issue with a device, by email or phone, an email should be sent out to support@idriveglobal.com to ensure rapid response and customer satisfaction

'''1.''' Before issuing an RMA number and authorizing a return, support should verify that there is an actual issue with the device
- Inform the customer to leave the camera plugged into the vehicle or test station (if available) so that support can access it remotely

'''2.''' Once the problem has been verified, support should issue an RMA number to the number and provide the "Complete RMA Process" document to the customer so that they have access to information regarding possible plans of action and outcomes for the RMA as well as instructions on where to send the device(s) and proper packaging technique.

[[File:RMA process.jpg|400px|]]

- An RMA number consists of the last 6 characters of the serial number followed by the date (ex. 1a2b3c-ddmmyy)
- If there is more than one device included in an RMA, any one serial number can be used to generate the RMA number and it is applied to all devices.

==RMA Processing==

===Receiving===

1) verify package condition and packaging

2) In RMA log, record the date the RMA was received

3) In admin center, change status of device to “In Factory-not repaired”

 

[[File:device status.jpg|400px|]]

===Visual Inspection:===

1) Verify condition of plastics/H-bracket (if included)/GPS pod

2) Open X1 case and verify condition of motherboard (lenses fixed in place)

3) Check the wireless bracket for signs of overheating or melting

- If melting of the bracket is seen, replace bracket

- If an older style antenna is being used, replace with newer antenna

4) Remove internal battery (if present)

5) Apply ziptie to GPS cable for stress relief

6) Neatly wrap GPS cable and tie with ziptie

7) Apply double-sided tape to GPS pod and H-bracket (if included)

 

===Issue Verification:===

1) Turn on the Idrive Factory Device Tool

2) Plug the X1 into the second test station and turn on power to allow for boot-up

- if boot up does not proceed to green/green (stuck red/green) there is likely an issue with the wifi

- if LED boot up cycles constantly (amber/redgreen/redamber/red) the SD card is likely at fault and should be reformatted/replaced

- if improper LED behavior is observed (flickering or unusual LED color) or if there is no LED behavior (no power) there is likely a motherboard issue and it should be replaced

3) Once booted up (green/green) shut off power to push the X1 to connect to wifi

- if the LEDs remain green/flashing amber the wifi is not connecting to the AP. Verify the wireless clients on the router (192.168.0.1) to ensure that it is indeed the wifi at fault

- if the camera connects to the AP but with an incorrect MAC ID, there is an issue with the wifi module and it will need to be replaced.

3) Unplug the camera and turn off power to the test board

 

===Firmware Loading and Image/GPS Test===

1) Plug the X1 into the first test station and attach the serial adapter to the motherboard

2) Turn on power to the board and when the Idrive Programming Tool displays a green check, flip the ignition.

- if the Programming Tool gives a “Board not found”, check the seating of the serial connection

3) Allow programming to run until completion

4) Turn off ignition and power to the board

5) Open Reglaj program and select “front camera” tab as starting point

6) Turn on power to the board, flip the test switch and then turn on ignition

-if board does not boot up and enter video mode after some time, turn of power and check seating of serial adapter on the X1 board

7) Upon entering video mode, verify the quality of image for both front and back cameras by navigating the tabs

- make lens adjustments where needed

8) Switch to the “debug events” tab to verify GPS functionality

- should get a green “OK” next to the GPS title as well as a dynamic feed of information at the bottom of the screen. If not, the GPS likely needs replacement

 

===Testing===

1) Plug the X1 back into the second test station and turn on power

2) Allow the X1 the boot up (green/green) before turning off ignition to connect with AP

- if the camera connects properly the serial will be saved to the server (displayed in Factory Device Tool)

- if the camera does not connect or connects with an incorrect serial number, the wifi will need to be replaced (see Wifi Replacement section)

3) After successful connection, turn ignition back on and allow for proper boot-up

4) Once LEDs are green/green, test each event (door, shock, panic, wireless panic, and alarm) and verify the LED behavior corresponds with a “record” state (green/red)

- if the events do not record successfully or if LED behavior is abnormal, the motherboard will likely need replacement

5) Once all events have been triggered and the LEDs have returned to green/green, shut off ignition to allow for event transfer

-upon transferring, a progress indicator is displayed in the Factory Device Tool

6) Verify the videos in the control center under “New Events” tab

===Returning Refurbished Devices to Customer===
'''1.''' When testing has been completed, unplug the power cable connecting the device to the second test station.

'''2.''' Replace the front road case plastic and secure the screw in the back of the camera.

'''3.''' Record all actions taken for each camera in the RMA shipping form under the 'action' column (below).

[[File:shipping form2.jpg|500px|]]

'''4.''' If needed, input any comments for the customer into the comments section of the shipping form.

{| class="wikitable"
|-
!Item replaced||Action
|-
| wifi module || place a sticker with the new serial number on the back road case using the label gun.
|-
| ||be sure to replace the original device in admincenter with the new serial number using the "Replace Device" button under the original serial number's RMA status tab (depicted below)
|-
| ||set the status of the old device to 'defect', record the replacement serial number in the comments, and assign it to company: Idrive monitoring sytems, location: Dead or retired devices
|-
|}

[[File:device status.jpg|400px|]][[File:replace device.jpg|200px|]][[File:defect1.jpg|400px|]]

{| class="wikitable"
|-
!Item replaced||Action
|-
| Motherboard || verify whether or not a wired panic button should be included in the returned RMA
|-
| ||If the motherboard being replaced was an older version (5.0.1, 5.0.7, or 5.0.9) then a wired panic button should be included with the newly refurbished camera
|-
| ||If the motherboard being replaced was version 5.0.10 or later, verify that the customer already has a wired panic button for the device before shipping.
|-
|}

 

==Finacial Process==

'''1.''' In the event that RMA repairs result in charges that need to be paid by the customer, fill out the RMA shipping form accordingly and hold the package until payment has been received. An example shipping form is shown here:

[[File:shipping form1.jpg|500px|]]

Under the 'warranty' column, record the warranty status of each device individually according to the four categories listed below (In warranty defect, In warranty damaged, Out of Warranty, or In warranty no issue)

'''2.''' Under the 'charges' column, list each item that the customer is being charged for, according to the list below.

'''3.''' Give a copy of this shipping form to Finance (finance@idriveglobal.com) so that an invoice can be created and sent to the customer

 

===Repair Costs===
{| class="wikitable"
|-
====In Warranty Defect====
|-
!Item ||Cost
|-
| Main Board || $0
|-
|Wifi || $0
|-
|wifi components || $0
|-
|GPS cable || $0
|-
|GPS puck || $0
|-
|plastics || $0
|-
|SD card || $0
|-
|}

{| class="wikitable"
|-

====In Warranty Damaged====
|-
!Item ||Cost
|-
| reconfigure charge || $50
|-
| Main Board || $388
|-
|Wifi || $95
|-
|wifi components || $25
|-
|GPS cable || $25
|-
|GPS puck || $75
|-
|plastics || $25
|-
|SD card || $45
|-
|}

{| class="wikitable"
|-
====Out of Warranty====
|-
!Item ||Cost
|-
| reconfigure charge || $150
|-
| Main Board || $388
|-
|Wifi || $95
|-
|wifi components || $25
|-
|GPS cable || $25
|-
|GPS puck || $75
|-
|plastics || $25
|-
|SD card || $45
|-
|}

{| class="wikitable"
|-
====In Warranty No issue====
|-
!Item ||Cost
|-
| General refurbishment || $50
|-
|}

File:RMA process.jpg

2013-05-20T19:28:20Z

Michael:

RMA Processing Policy and Procedures

2013-05-20T19:27:28Z

Michael: /* RMA Verification and Approval */

==RMA Verification and Approval==
When a customer reports an issue with a device, by email or phone, an email should be sent out to support@idriveglobal.com to ensure rapid response and customer satisfaction
'''1.''' Before issuing an RMA number and authorizing a return, support should verify that there is an actual issue with the device
- Inform the customer to leave the camera plugged into the vehicle or test station (if available) so that support can access it remotely

'''2.''' Once the problem has been verified, support should issue an RMA number to the number and provide the "Complete RMA Process" document to the customer so that they have access to information regarding possible plans of action and outcomes for the RMA as well as instructions on where to send the device(s) and proper packaging technique.

- An RMA number consists of the last 6 characters of the serial number followed by the date (ex. 1a2b3c-ddmmyy)
- If there is more than one device included in an RMA, any one serial number can be used to generate the RMA number and it is applied to all devices.

==RMA Processing==

===Receiving===

1) verify package condition and packaging

2) In RMA log, record the date the RMA was received

3) In admin center, change status of device to “In Factory-not repaired”

 

[[File:device status.jpg|400px|]]

===Visual Inspection:===

1) Verify condition of plastics/H-bracket (if included)/GPS pod

2) Open X1 case and verify condition of motherboard (lenses fixed in place)

3) Check the wireless bracket for signs of overheating or melting

- If melting of the bracket is seen, replace bracket

- If an older style antenna is being used, replace with newer antenna

4) Remove internal battery (if present)

5) Apply ziptie to GPS cable for stress relief

6) Neatly wrap GPS cable and tie with ziptie

7) Apply double-sided tape to GPS pod and H-bracket (if included)

 

===Issue Verification:===

1) Turn on the Idrive Factory Device Tool

2) Plug the X1 into the second test station and turn on power to allow for boot-up

- if boot up does not proceed to green/green (stuck red/green) there is likely an issue with the wifi

- if LED boot up cycles constantly (amber/redgreen/redamber/red) the SD card is likely at fault and should be reformatted/replaced

- if improper LED behavior is observed (flickering or unusual LED color) or if there is no LED behavior (no power) there is likely a motherboard issue and it should be replaced

3) Once booted up (green/green) shut off power to push the X1 to connect to wifi

- if the LEDs remain green/flashing amber the wifi is not connecting to the AP. Verify the wireless clients on the router (192.168.0.1) to ensure that it is indeed the wifi at fault

- if the camera connects to the AP but with an incorrect MAC ID, there is an issue with the wifi module and it will need to be replaced.

3) Unplug the camera and turn off power to the test board

 

===Firmware Loading and Image/GPS Test===

1) Plug the X1 into the first test station and attach the serial adapter to the motherboard

2) Turn on power to the board and when the Idrive Programming Tool displays a green check, flip the ignition.

- if the Programming Tool gives a “Board not found”, check the seating of the serial connection

3) Allow programming to run until completion

4) Turn off ignition and power to the board

5) Open Reglaj program and select “front camera” tab as starting point

6) Turn on power to the board, flip the test switch and then turn on ignition

-if board does not boot up and enter video mode after some time, turn of power and check seating of serial adapter on the X1 board

7) Upon entering video mode, verify the quality of image for both front and back cameras by navigating the tabs

- make lens adjustments where needed

8) Switch to the “debug events” tab to verify GPS functionality

- should get a green “OK” next to the GPS title as well as a dynamic feed of information at the bottom of the screen. If not, the GPS likely needs replacement

 

===Testing===

1) Plug the X1 back into the second test station and turn on power

2) Allow the X1 the boot up (green/green) before turning off ignition to connect with AP

- if the camera connects properly the serial will be saved to the server (displayed in Factory Device Tool)

- if the camera does not connect or connects with an incorrect serial number, the wifi will need to be replaced (see Wifi Replacement section)

3) After successful connection, turn ignition back on and allow for proper boot-up

4) Once LEDs are green/green, test each event (door, shock, panic, wireless panic, and alarm) and verify the LED behavior corresponds with a “record” state (green/red)

- if the events do not record successfully or if LED behavior is abnormal, the motherboard will likely need replacement

5) Once all events have been triggered and the LEDs have returned to green/green, shut off ignition to allow for event transfer

-upon transferring, a progress indicator is displayed in the Factory Device Tool

6) Verify the videos in the control center under “New Events” tab

===Returning Refurbished Devices to Customer===
'''1.''' When testing has been completed, unplug the power cable connecting the device to the second test station.

'''2.''' Replace the front road case plastic and secure the screw in the back of the camera.

'''3.''' Record all actions taken for each camera in the RMA shipping form under the 'action' column (below).

[[File:shipping form2.jpg|500px|]]

'''4.''' If needed, input any comments for the customer into the comments section of the shipping form.

{| class="wikitable"
|-
!Item replaced||Action
|-
| wifi module || place a sticker with the new serial number on the back road case using the label gun.
|-
| ||be sure to replace the original device in admincenter with the new serial number using the "Replace Device" button under the original serial number's RMA status tab (depicted below)
|-
| ||set the status of the old device to 'defect', record the replacement serial number in the comments, and assign it to company: Idrive monitoring sytems, location: Dead or retired devices
|-
|}

[[File:device status.jpg|400px|]][[File:replace device.jpg|200px|]][[File:defect1.jpg|400px|]]

{| class="wikitable"
|-
!Item replaced||Action
|-
| Motherboard || verify whether or not a wired panic button should be included in the returned RMA
|-
| ||If the motherboard being replaced was an older version (5.0.1, 5.0.7, or 5.0.9) then a wired panic button should be included with the newly refurbished camera
|-
| ||If the motherboard being replaced was version 5.0.10 or later, verify that the customer already has a wired panic button for the device before shipping.
|-
|}

 

==Finacial Process==

'''1.''' In the event that RMA repairs result in charges that need to be paid by the customer, fill out the RMA shipping form accordingly and hold the package until payment has been received. An example shipping form is shown here:

[[File:shipping form1.jpg|500px|]]

Under the 'warranty' column, record the warranty status of each device individually according to the four categories listed below (In warranty defect, In warranty damaged, Out of Warranty, or In warranty no issue)

'''2.''' Under the 'charges' column, list each item that the customer is being charged for, according to the list below.

'''3.''' Give a copy of this shipping form to Finance (finance@idriveglobal.com) so that an invoice can be created and sent to the customer

 

===Repair Costs===
{| class="wikitable"
|-
====In Warranty Defect====
|-
!Item ||Cost
|-
| Main Board || $0
|-
|Wifi || $0
|-
|wifi components || $0
|-
|GPS cable || $0
|-
|GPS puck || $0
|-
|plastics || $0
|-
|SD card || $0
|-
|}

{| class="wikitable"
|-

====In Warranty Damaged====
|-
!Item ||Cost
|-
| reconfigure charge || $50
|-
| Main Board || $388
|-
|Wifi || $95
|-
|wifi components || $25
|-
|GPS cable || $25
|-
|GPS puck || $75
|-
|plastics || $25
|-
|SD card || $45
|-
|}

{| class="wikitable"
|-
====Out of Warranty====
|-
!Item ||Cost
|-
| reconfigure charge || $150
|-
| Main Board || $388
|-
|Wifi || $95
|-
|wifi components || $25
|-
|GPS cable || $25
|-
|GPS puck || $75
|-
|plastics || $25
|-
|SD card || $45
|-
|}

{| class="wikitable"
|-
====In Warranty No issue====
|-
!Item ||Cost
|-
| General refurbishment || $50
|-
|}

RMA Processing Policy and Procedures

2013-05-20T19:13:57Z

Michael: /* RMA Processing */

==RMA Verification and Approval==
==RMA Processing==

===Receiving===

1) verify package condition and packaging

2) In RMA log, record the date the RMA was received

3) In admin center, change status of device to “In Factory-not repaired”

 

[[File:device status.jpg|400px|]]

===Visual Inspection:===

1) Verify condition of plastics/H-bracket (if included)/GPS pod

2) Open X1 case and verify condition of motherboard (lenses fixed in place)

3) Check the wireless bracket for signs of overheating or melting

- If melting of the bracket is seen, replace bracket

- If an older style antenna is being used, replace with newer antenna

4) Remove internal battery (if present)

5) Apply ziptie to GPS cable for stress relief

6) Neatly wrap GPS cable and tie with ziptie

7) Apply double-sided tape to GPS pod and H-bracket (if included)

 

===Issue Verification:===

1) Turn on the Idrive Factory Device Tool

2) Plug the X1 into the second test station and turn on power to allow for boot-up

- if boot up does not proceed to green/green (stuck red/green) there is likely an issue with the wifi

- if LED boot up cycles constantly (amber/redgreen/redamber/red) the SD card is likely at fault and should be reformatted/replaced

- if improper LED behavior is observed (flickering or unusual LED color) or if there is no LED behavior (no power) there is likely a motherboard issue and it should be replaced

3) Once booted up (green/green) shut off power to push the X1 to connect to wifi

- if the LEDs remain green/flashing amber the wifi is not connecting to the AP. Verify the wireless clients on the router (192.168.0.1) to ensure that it is indeed the wifi at fault

- if the camera connects to the AP but with an incorrect MAC ID, there is an issue with the wifi module and it will need to be replaced.

3) Unplug the camera and turn off power to the test board

 

===Firmware Loading and Image/GPS Test===

1) Plug the X1 into the first test station and attach the serial adapter to the motherboard

2) Turn on power to the board and when the Idrive Programming Tool displays a green check, flip the ignition.

- if the Programming Tool gives a “Board not found”, check the seating of the serial connection

3) Allow programming to run until completion

4) Turn off ignition and power to the board

5) Open Reglaj program and select “front camera” tab as starting point

6) Turn on power to the board, flip the test switch and then turn on ignition

-if board does not boot up and enter video mode after some time, turn of power and check seating of serial adapter on the X1 board

7) Upon entering video mode, verify the quality of image for both front and back cameras by navigating the tabs

- make lens adjustments where needed

8) Switch to the “debug events” tab to verify GPS functionality

- should get a green “OK” next to the GPS title as well as a dynamic feed of information at the bottom of the screen. If not, the GPS likely needs replacement

 

===Testing===

1) Plug the X1 back into the second test station and turn on power

2) Allow the X1 the boot up (green/green) before turning off ignition to connect with AP

- if the camera connects properly the serial will be saved to the server (displayed in Factory Device Tool)

- if the camera does not connect or connects with an incorrect serial number, the wifi will need to be replaced (see Wifi Replacement section)

3) After successful connection, turn ignition back on and allow for proper boot-up

4) Once LEDs are green/green, test each event (door, shock, panic, wireless panic, and alarm) and verify the LED behavior corresponds with a “record” state (green/red)

- if the events do not record successfully or if LED behavior is abnormal, the motherboard will likely need replacement

5) Once all events have been triggered and the LEDs have returned to green/green, shut off ignition to allow for event transfer

-upon transferring, a progress indicator is displayed in the Factory Device Tool

6) Verify the videos in the control center under “New Events” tab

===Returning Refurbished Devices to Customer===
'''1.''' When testing has been completed, unplug the power cable connecting the device to the second test station.

'''2.''' Replace the front road case plastic and secure the screw in the back of the camera.

'''3.''' Record all actions taken for each camera in the RMA shipping form under the 'action' column (below).

[[File:shipping form2.jpg|500px|]]

'''4.''' If needed, input any comments for the customer into the comments section of the shipping form.

{| class="wikitable"
|-
!Item replaced||Action
|-
| wifi module || place a sticker with the new serial number on the back road case using the label gun.
|-
| ||be sure to replace the original device in admincenter with the new serial number using the "Replace Device" button under the original serial number's RMA status tab (depicted below)
|-
| ||set the status of the old device to 'defect', record the replacement serial number in the comments, and assign it to company: Idrive monitoring sytems, location: Dead or retired devices
|-
|}

[[File:device status.jpg|400px|]][[File:replace device.jpg|200px|]][[File:defect1.jpg|400px|]]

{| class="wikitable"
|-
!Item replaced||Action
|-
| Motherboard || verify whether or not a wired panic button should be included in the returned RMA
|-
| ||If the motherboard being replaced was an older version (5.0.1, 5.0.7, or 5.0.9) then a wired panic button should be included with the newly refurbished camera
|-
| ||If the motherboard being replaced was version 5.0.10 or later, verify that the customer already has a wired panic button for the device before shipping.
|-
|}

 

==Finacial Process==

'''1.''' In the event that RMA repairs result in charges that need to be paid by the customer, fill out the RMA shipping form accordingly and hold the package until payment has been received. An example shipping form is shown here:

[[File:shipping form1.jpg|500px|]]

Under the 'warranty' column, record the warranty status of each device individually according to the four categories listed below (In warranty defect, In warranty damaged, Out of Warranty, or In warranty no issue)

'''2.''' Under the 'charges' column, list each item that the customer is being charged for, according to the list below.

'''3.''' Give a copy of this shipping form to Finance (finance@idriveglobal.com) so that an invoice can be created and sent to the customer

 

===Repair Costs===
{| class="wikitable"
|-
====In Warranty Defect====
|-
!Item ||Cost
|-
| Main Board || $0
|-
|Wifi || $0
|-
|wifi components || $0
|-
|GPS cable || $0
|-
|GPS puck || $0
|-
|plastics || $0
|-
|SD card || $0
|-
|}

{| class="wikitable"
|-

====In Warranty Damaged====
|-
!Item ||Cost
|-
| reconfigure charge || $50
|-
| Main Board || $388
|-
|Wifi || $95
|-
|wifi components || $25
|-
|GPS cable || $25
|-
|GPS puck || $75
|-
|plastics || $25
|-
|SD card || $45
|-
|}

{| class="wikitable"
|-
====Out of Warranty====
|-
!Item ||Cost
|-
| reconfigure charge || $150
|-
| Main Board || $388
|-
|Wifi || $95
|-
|wifi components || $25
|-
|GPS cable || $25
|-
|GPS puck || $75
|-
|plastics || $25
|-
|SD card || $45
|-
|}

{| class="wikitable"
|-
====In Warranty No issue====
|-
!Item ||Cost
|-
| General refurbishment || $50
|-
|}

RMA Processing Policy and Procedures

2013-05-20T19:08:58Z

Michael: /* Returning Refurbished Devices to Customer */

==RMA Processing==

===Receiving===

1) verify package condition and packaging

2) In RMA log, record the date the RMA was received

3) In admin center, change status of device to “In Factory-not repaired”

 

[[File:device status.jpg|400px|]]

===Visual Inspection:===

1) Verify condition of plastics/H-bracket (if included)/GPS pod

2) Open X1 case and verify condition of motherboard (lenses fixed in place)

3) Check the wireless bracket for signs of overheating or melting

- If melting of the bracket is seen, replace bracket

- If an older style antenna is being used, replace with newer antenna

4) Remove internal battery (if present)

5) Apply ziptie to GPS cable for stress relief

6) Neatly wrap GPS cable and tie with ziptie

7) Apply double-sided tape to GPS pod and H-bracket (if included)

 

===Issue Verification:===

1) Turn on the Idrive Factory Device Tool

2) Plug the X1 into the second test station and turn on power to allow for boot-up

- if boot up does not proceed to green/green (stuck red/green) there is likely an issue with the wifi

- if LED boot up cycles constantly (amber/redgreen/redamber/red) the SD card is likely at fault and should be reformatted/replaced

- if improper LED behavior is observed (flickering or unusual LED color) or if there is no LED behavior (no power) there is likely a motherboard issue and it should be replaced

3) Once booted up (green/green) shut off power to push the X1 to connect to wifi

- if the LEDs remain green/flashing amber the wifi is not connecting to the AP. Verify the wireless clients on the router (192.168.0.1) to ensure that it is indeed the wifi at fault

- if the camera connects to the AP but with an incorrect MAC ID, there is an issue with the wifi module and it will need to be replaced.

3) Unplug the camera and turn off power to the test board

 

===Firmware Loading and Image/GPS Test===

1) Plug the X1 into the first test station and attach the serial adapter to the motherboard

2) Turn on power to the board and when the Idrive Programming Tool displays a green check, flip the ignition.

- if the Programming Tool gives a “Board not found”, check the seating of the serial connection

3) Allow programming to run until completion

4) Turn off ignition and power to the board

5) Open Reglaj program and select “front camera” tab as starting point

6) Turn on power to the board, flip the test switch and then turn on ignition

-if board does not boot up and enter video mode after some time, turn of power and check seating of serial adapter on the X1 board

7) Upon entering video mode, verify the quality of image for both front and back cameras by navigating the tabs

- make lens adjustments where needed

8) Switch to the “debug events” tab to verify GPS functionality

- should get a green “OK” next to the GPS title as well as a dynamic feed of information at the bottom of the screen. If not, the GPS likely needs replacement

 

===Testing===

1) Plug the X1 back into the second test station and turn on power

2) Allow the X1 the boot up (green/green) before turning off ignition to connect with AP

- if the camera connects properly the serial will be saved to the server (displayed in Factory Device Tool)

- if the camera does not connect or connects with an incorrect serial number, the wifi will need to be replaced (see Wifi Replacement section)

3) After successful connection, turn ignition back on and allow for proper boot-up

4) Once LEDs are green/green, test each event (door, shock, panic, wireless panic, and alarm) and verify the LED behavior corresponds with a “record” state (green/red)

- if the events do not record successfully or if LED behavior is abnormal, the motherboard will likely need replacement

5) Once all events have been triggered and the LEDs have returned to green/green, shut off ignition to allow for event transfer

-upon transferring, a progress indicator is displayed in the Factory Device Tool

6) Verify the videos in the control center under “New Events” tab

===Returning Refurbished Devices to Customer===
'''1.''' When testing has been completed, unplug the power cable connecting the device to the second test station.

'''2.''' Replace the front road case plastic and secure the screw in the back of the camera.

'''3.''' Record all actions taken for each camera in the RMA shipping form under the 'action' column (below).

[[File:shipping form2.jpg|500px|]]

'''4.''' If needed, input any comments for the customer into the comments section of the shipping form.

{| class="wikitable"
|-
!Item replaced||Action
|-
| wifi module || place a sticker with the new serial number on the back road case using the label gun.
|-
| ||be sure to replace the original device in admincenter with the new serial number using the "Replace Device" button under the original serial number's RMA status tab (depicted below)
|-
| ||set the status of the old device to 'defect', record the replacement serial number in the comments, and assign it to company: Idrive monitoring sytems, location: Dead or retired devices
|-
|}

[[File:device status.jpg|400px|]][[File:replace device.jpg|200px|]][[File:defect1.jpg|400px|]]

{| class="wikitable"
|-
!Item replaced||Action
|-
| Motherboard || verify whether or not a wired panic button should be included in the returned RMA
|-
| ||If the motherboard being replaced was an older version (5.0.1, 5.0.7, or 5.0.9) then a wired panic button should be included with the newly refurbished camera
|-
| ||If the motherboard being replaced was version 5.0.10 or later, verify that the customer already has a wired panic button for the device before shipping.
|-
|}

 

==Finacial Process==

'''1.''' In the event that RMA repairs result in charges that need to be paid by the customer, fill out the RMA shipping form accordingly and hold the package until payment has been received. An example shipping form is shown here:

[[File:shipping form1.jpg|500px|]]

Under the 'warranty' column, record the warranty status of each device individually according to the four categories listed below (In warranty defect, In warranty damaged, Out of Warranty, or In warranty no issue)

'''2.''' Under the 'charges' column, list each item that the customer is being charged for, according to the list below.

'''3.''' Give a copy of this shipping form to Finance (finance@idriveglobal.com) so that an invoice can be created and sent to the customer

 

===Repair Costs===
{| class="wikitable"
|-
====In Warranty Defect====
|-
!Item ||Cost
|-
| Main Board || $0
|-
|Wifi || $0
|-
|wifi components || $0
|-
|GPS cable || $0
|-
|GPS puck || $0
|-
|plastics || $0
|-
|SD card || $0
|-
|}

{| class="wikitable"
|-

====In Warranty Damaged====
|-
!Item ||Cost
|-
| reconfigure charge || $50
|-
| Main Board || $388
|-
|Wifi || $95
|-
|wifi components || $25
|-
|GPS cable || $25
|-
|GPS puck || $75
|-
|plastics || $25
|-
|SD card || $45
|-
|}

{| class="wikitable"
|-
====Out of Warranty====
|-
!Item ||Cost
|-
| reconfigure charge || $150
|-
| Main Board || $388
|-
|Wifi || $95
|-
|wifi components || $25
|-
|GPS cable || $25
|-
|GPS puck || $75
|-
|plastics || $25
|-
|SD card || $45
|-
|}

{| class="wikitable"
|-
====In Warranty No issue====
|-
!Item ||Cost
|-
| General refurbishment || $50
|-
|}

RMA Processing Policy and Procedures

2013-05-20T19:07:57Z

Michael: /* Returning Refurbished Devices to Customer */

==RMA Processing==

===Receiving===

1) verify package condition and packaging

2) In RMA log, record the date the RMA was received

3) In admin center, change status of device to “In Factory-not repaired”

 

[[File:device status.jpg|400px|]]

===Visual Inspection:===

1) Verify condition of plastics/H-bracket (if included)/GPS pod

2) Open X1 case and verify condition of motherboard (lenses fixed in place)

3) Check the wireless bracket for signs of overheating or melting

- If melting of the bracket is seen, replace bracket

- If an older style antenna is being used, replace with newer antenna

4) Remove internal battery (if present)

5) Apply ziptie to GPS cable for stress relief

6) Neatly wrap GPS cable and tie with ziptie

7) Apply double-sided tape to GPS pod and H-bracket (if included)

 

===Issue Verification:===

1) Turn on the Idrive Factory Device Tool

2) Plug the X1 into the second test station and turn on power to allow for boot-up

- if boot up does not proceed to green/green (stuck red/green) there is likely an issue with the wifi

- if LED boot up cycles constantly (amber/redgreen/redamber/red) the SD card is likely at fault and should be reformatted/replaced

- if improper LED behavior is observed (flickering or unusual LED color) or if there is no LED behavior (no power) there is likely a motherboard issue and it should be replaced

3) Once booted up (green/green) shut off power to push the X1 to connect to wifi

- if the LEDs remain green/flashing amber the wifi is not connecting to the AP. Verify the wireless clients on the router (192.168.0.1) to ensure that it is indeed the wifi at fault

- if the camera connects to the AP but with an incorrect MAC ID, there is an issue with the wifi module and it will need to be replaced.

3) Unplug the camera and turn off power to the test board

 

===Firmware Loading and Image/GPS Test===

1) Plug the X1 into the first test station and attach the serial adapter to the motherboard

2) Turn on power to the board and when the Idrive Programming Tool displays a green check, flip the ignition.

- if the Programming Tool gives a “Board not found”, check the seating of the serial connection

3) Allow programming to run until completion

4) Turn off ignition and power to the board

5) Open Reglaj program and select “front camera” tab as starting point

6) Turn on power to the board, flip the test switch and then turn on ignition

-if board does not boot up and enter video mode after some time, turn of power and check seating of serial adapter on the X1 board

7) Upon entering video mode, verify the quality of image for both front and back cameras by navigating the tabs

- make lens adjustments where needed

8) Switch to the “debug events” tab to verify GPS functionality

- should get a green “OK” next to the GPS title as well as a dynamic feed of information at the bottom of the screen. If not, the GPS likely needs replacement

 

===Testing===

1) Plug the X1 back into the second test station and turn on power

2) Allow the X1 the boot up (green/green) before turning off ignition to connect with AP

- if the camera connects properly the serial will be saved to the server (displayed in Factory Device Tool)

- if the camera does not connect or connects with an incorrect serial number, the wifi will need to be replaced (see Wifi Replacement section)

3) After successful connection, turn ignition back on and allow for proper boot-up

4) Once LEDs are green/green, test each event (door, shock, panic, wireless panic, and alarm) and verify the LED behavior corresponds with a “record” state (green/red)

- if the events do not record successfully or if LED behavior is abnormal, the motherboard will likely need replacement

5) Once all events have been triggered and the LEDs have returned to green/green, shut off ignition to allow for event transfer

-upon transferring, a progress indicator is displayed in the Factory Device Tool

6) Verify the videos in the control center under “New Events” tab

===Returning Refurbished Devices to Customer===
'''1.''' When testing has been completed, unplug the power cable connecting the device to the second test station.

'''2.''' Replace the front road case plastic and secure the screw in the back of the camera.

'''3.''' Record all actions taken for each camera in the RMA shipping form under the 'action' column (below).

[[File:shipping form2.jpg|500px|]]

'''4.''' If needed, input any comments for the customer into the comments section of the shipping form.

{| class="wikitable"
|-
!Item replaced||Action
|-
| wifi module || place a sticker with the new serial number on the back road case using the label gun.
|-
| ||be sure to replace the original device in admincenter with the new serial number using the "Replace Device" button under the original serial number's RMA status tab (depicted below)
|-
| ||set the status of the old device to 'defect', record the replacement serial number in the comments, and assign it to company: Idrive monitoring sytems, location: Dead or retired devices
|-
|}

[[File:device status.jpg|400px|]][[File:replace device.jpg|200px|]][[File:defect1.jpg|400px|]]

{| class="wikitable"
|-
!Item replaced||Action
|-
| Motherboard || verify whether or not a wired panic button should be included in the returned RMA
|-
| ||If the motherboard being replaced was an older version (5.0.1, 5.0.7, or 5.0.9) then a wired panic button should be included with the newly refurbished camera
|-
| ||If the motherboard being replaced was version 5.0.10 or later, verify that the customer already has a wired panic button for the device before shipping.
|-
|}

==Finacial Process==

'''1.''' In the event that RMA repairs result in charges that need to be paid by the customer, fill out the RMA shipping form accordingly and hold the package until payment has been received. An example shipping form is shown here:

[[File:shipping form1.jpg|500px|]]

Under the 'warranty' column, record the warranty status of each device individually according to the four categories listed below (In warranty defect, In warranty damaged, Out of Warranty, or In warranty no issue)

'''2.''' Under the 'charges' column, list each item that the customer is being charged for, according to the list below.

'''3.''' Give a copy of this shipping form to Finance (finance@idriveglobal.com) so that an invoice can be created and sent to the customer

 

===Repair Costs===
{| class="wikitable"
|-
====In Warranty Defect====
|-
!Item ||Cost
|-
| Main Board || $0
|-
|Wifi || $0
|-
|wifi components || $0
|-
|GPS cable || $0
|-
|GPS puck || $0
|-
|plastics || $0
|-
|SD card || $0
|-
|}

{| class="wikitable"
|-

====In Warranty Damaged====
|-
!Item ||Cost
|-
| reconfigure charge || $50
|-
| Main Board || $388
|-
|Wifi || $95
|-
|wifi components || $25
|-
|GPS cable || $25
|-
|GPS puck || $75
|-
|plastics || $25
|-
|SD card || $45
|-
|}

{| class="wikitable"
|-
====Out of Warranty====
|-
!Item ||Cost
|-
| reconfigure charge || $150
|-
| Main Board || $388
|-
|Wifi || $95
|-
|wifi components || $25
|-
|GPS cable || $25
|-
|GPS puck || $75
|-
|plastics || $25
|-
|SD card || $45
|-
|}

{| class="wikitable"
|-
====In Warranty No issue====
|-
!Item ||Cost
|-
| General refurbishment || $50
|-
|}

File:Defect1.jpg

2013-05-20T19:07:14Z

Michael:

File:Defect.jpg

2013-05-20T19:05:09Z

Michael:

File:Replace device.jpg

2013-05-20T18:56:47Z

Michael:

RMA Processing Policy and Procedures

2013-05-20T18:55:54Z

Michael: /* Receiving */

==RMA Processing==

===Receiving===

1) verify package condition and packaging

2) In RMA log, record the date the RMA was received

3) In admin center, change status of device to “In Factory-not repaired”

 

[[File:device status.jpg|400px|]]

===Visual Inspection:===

1) Verify condition of plastics/H-bracket (if included)/GPS pod

2) Open X1 case and verify condition of motherboard (lenses fixed in place)

3) Check the wireless bracket for signs of overheating or melting

- If melting of the bracket is seen, replace bracket

- If an older style antenna is being used, replace with newer antenna

4) Remove internal battery (if present)

5) Apply ziptie to GPS cable for stress relief

6) Neatly wrap GPS cable and tie with ziptie

7) Apply double-sided tape to GPS pod and H-bracket (if included)

 

===Issue Verification:===

1) Turn on the Idrive Factory Device Tool

2) Plug the X1 into the second test station and turn on power to allow for boot-up

- if boot up does not proceed to green/green (stuck red/green) there is likely an issue with the wifi

- if LED boot up cycles constantly (amber/redgreen/redamber/red) the SD card is likely at fault and should be reformatted/replaced

- if improper LED behavior is observed (flickering or unusual LED color) or if there is no LED behavior (no power) there is likely a motherboard issue and it should be replaced

3) Once booted up (green/green) shut off power to push the X1 to connect to wifi

- if the LEDs remain green/flashing amber the wifi is not connecting to the AP. Verify the wireless clients on the router (192.168.0.1) to ensure that it is indeed the wifi at fault

- if the camera connects to the AP but with an incorrect MAC ID, there is an issue with the wifi module and it will need to be replaced.

3) Unplug the camera and turn off power to the test board

 

===Firmware Loading and Image/GPS Test===

1) Plug the X1 into the first test station and attach the serial adapter to the motherboard

2) Turn on power to the board and when the Idrive Programming Tool displays a green check, flip the ignition.

- if the Programming Tool gives a “Board not found”, check the seating of the serial connection

3) Allow programming to run until completion

4) Turn off ignition and power to the board

5) Open Reglaj program and select “front camera” tab as starting point

6) Turn on power to the board, flip the test switch and then turn on ignition

-if board does not boot up and enter video mode after some time, turn of power and check seating of serial adapter on the X1 board

7) Upon entering video mode, verify the quality of image for both front and back cameras by navigating the tabs

- make lens adjustments where needed

8) Switch to the “debug events” tab to verify GPS functionality

- should get a green “OK” next to the GPS title as well as a dynamic feed of information at the bottom of the screen. If not, the GPS likely needs replacement

 

===Testing===

1) Plug the X1 back into the second test station and turn on power

2) Allow the X1 the boot up (green/green) before turning off ignition to connect with AP

- if the camera connects properly the serial will be saved to the server (displayed in Factory Device Tool)

- if the camera does not connect or connects with an incorrect serial number, the wifi will need to be replaced (see Wifi Replacement section)

3) After successful connection, turn ignition back on and allow for proper boot-up

4) Once LEDs are green/green, test each event (door, shock, panic, wireless panic, and alarm) and verify the LED behavior corresponds with a “record” state (green/red)

- if the events do not record successfully or if LED behavior is abnormal, the motherboard will likely need replacement

5) Once all events have been triggered and the LEDs have returned to green/green, shut off ignition to allow for event transfer

-upon transferring, a progress indicator is displayed in the Factory Device Tool

6) Verify the videos in the control center under “New Events” tab

===Returning Refurbished Devices to Customer===
'''1.''' When testing has been completed, unplug the power cable connecting the device to the second test station.

'''2.''' Replace the front road case plastic and secure the screw in the back of the camera.

'''3.''' Record all actions taken for each camera in the RMA shipping form under the 'action' column (below).

[[File:shipping form2.jpg|500px|]]

'''4.''' If needed, input any comments for the customer into the comments section of the shipping form.

{| class="wikitable"
|-
!Item replaced||Action
|-
| wifi module || place a sticker with the new serial number on the back road case using the label gun.
|-
| ||be sure to replace the original device in admincenter with the new serial number using the "Replace Device" button under the original serial number's RMA status tab (depicted below)
|-
|}

{| class="wikitable"
|-
!Item replaced||Action
|-
| Motherboard || verify whether or not a wired panic button should be included in the returned RMA
|-
| ||If the motherboard being replaced was an older version (5.0.1, 5.0.7, or 5.0.9) then a wired panic button should be included with the newly refurbished camera
|-
| ||If the motherboard being replaced was version 5.0.10 or later, verify that the customer already has a wired panic button for the device before shipping.
|-
|}

==Finacial Process==

'''1.''' In the event that RMA repairs result in charges that need to be paid by the customer, fill out the RMA shipping form accordingly and hold the package until payment has been received. An example shipping form is shown here:

[[File:shipping form1.jpg|500px|]]

Under the 'warranty' column, record the warranty status of each device individually according to the four categories listed below (In warranty defect, In warranty damaged, Out of Warranty, or In warranty no issue)

'''2.''' Under the 'charges' column, list each item that the customer is being charged for, according to the list below.

'''3.''' Give a copy of this shipping form to Finance (finance@idriveglobal.com) so that an invoice can be created and sent to the customer

 

===Repair Costs===
{| class="wikitable"
|-
====In Warranty Defect====
|-
!Item ||Cost
|-
| Main Board || $0
|-
|Wifi || $0
|-
|wifi components || $0
|-
|GPS cable || $0
|-
|GPS puck || $0
|-
|plastics || $0
|-
|SD card || $0
|-
|}

{| class="wikitable"
|-

====In Warranty Damaged====
|-
!Item ||Cost
|-
| reconfigure charge || $50
|-
| Main Board || $388
|-
|Wifi || $95
|-
|wifi components || $25
|-
|GPS cable || $25
|-
|GPS puck || $75
|-
|plastics || $25
|-
|SD card || $45
|-
|}

{| class="wikitable"
|-
====Out of Warranty====
|-
!Item ||Cost
|-
| reconfigure charge || $150
|-
| Main Board || $388
|-
|Wifi || $95
|-
|wifi components || $25
|-
|GPS cable || $25
|-
|GPS puck || $75
|-
|plastics || $25
|-
|SD card || $45
|-
|}

{| class="wikitable"
|-
====In Warranty No issue====
|-
!Item ||Cost
|-
| General refurbishment || $50
|-
|}

RMA Processing Policy and Procedures

2013-05-20T18:49:45Z

Michael: /* Returning Refurbished Devices to Customer */

==RMA Processing==

===Receiving===

1) verify package condition and packaging

2) In RMA log, record the date the RMA was received

3) In admin center, change status of device to “In Factory-not repaired”

 

[[File:device status.jpg|500px|]]

===Visual Inspection:===

1) Verify condition of plastics/H-bracket (if included)/GPS pod

2) Open X1 case and verify condition of motherboard (lenses fixed in place)

3) Check the wireless bracket for signs of overheating or melting

- If melting of the bracket is seen, replace bracket

- If an older style antenna is being used, replace with newer antenna

4) Remove internal battery (if present)

5) Apply ziptie to GPS cable for stress relief

6) Neatly wrap GPS cable and tie with ziptie

7) Apply double-sided tape to GPS pod and H-bracket (if included)

 

===Issue Verification:===

1) Turn on the Idrive Factory Device Tool

2) Plug the X1 into the second test station and turn on power to allow for boot-up

- if boot up does not proceed to green/green (stuck red/green) there is likely an issue with the wifi

- if LED boot up cycles constantly (amber/redgreen/redamber/red) the SD card is likely at fault and should be reformatted/replaced

- if improper LED behavior is observed (flickering or unusual LED color) or if there is no LED behavior (no power) there is likely a motherboard issue and it should be replaced

3) Once booted up (green/green) shut off power to push the X1 to connect to wifi

- if the LEDs remain green/flashing amber the wifi is not connecting to the AP. Verify the wireless clients on the router (192.168.0.1) to ensure that it is indeed the wifi at fault

- if the camera connects to the AP but with an incorrect MAC ID, there is an issue with the wifi module and it will need to be replaced.

3) Unplug the camera and turn off power to the test board

 

===Firmware Loading and Image/GPS Test===

1) Plug the X1 into the first test station and attach the serial adapter to the motherboard

2) Turn on power to the board and when the Idrive Programming Tool displays a green check, flip the ignition.

- if the Programming Tool gives a “Board not found”, check the seating of the serial connection

3) Allow programming to run until completion

4) Turn off ignition and power to the board

5) Open Reglaj program and select “front camera” tab as starting point

6) Turn on power to the board, flip the test switch and then turn on ignition

-if board does not boot up and enter video mode after some time, turn of power and check seating of serial adapter on the X1 board

7) Upon entering video mode, verify the quality of image for both front and back cameras by navigating the tabs

- make lens adjustments where needed

8) Switch to the “debug events” tab to verify GPS functionality

- should get a green “OK” next to the GPS title as well as a dynamic feed of information at the bottom of the screen. If not, the GPS likely needs replacement

 

===Testing===

1) Plug the X1 back into the second test station and turn on power

2) Allow the X1 the boot up (green/green) before turning off ignition to connect with AP

- if the camera connects properly the serial will be saved to the server (displayed in Factory Device Tool)

- if the camera does not connect or connects with an incorrect serial number, the wifi will need to be replaced (see Wifi Replacement section)

3) After successful connection, turn ignition back on and allow for proper boot-up

4) Once LEDs are green/green, test each event (door, shock, panic, wireless panic, and alarm) and verify the LED behavior corresponds with a “record” state (green/red)

- if the events do not record successfully or if LED behavior is abnormal, the motherboard will likely need replacement

5) Once all events have been triggered and the LEDs have returned to green/green, shut off ignition to allow for event transfer

-upon transferring, a progress indicator is displayed in the Factory Device Tool

6) Verify the videos in the control center under “New Events” tab

===Returning Refurbished Devices to Customer===
'''1.''' When testing has been completed, unplug the power cable connecting the device to the second test station.

'''2.''' Replace the front road case plastic and secure the screw in the back of the camera.

'''3.''' Record all actions taken for each camera in the RMA shipping form under the 'action' column (below).

[[File:shipping form2.jpg|500px|]]

'''4.''' If needed, input any comments for the customer into the comments section of the shipping form.

{| class="wikitable"
|-
!Item replaced||Action
|-
| wifi module || place a sticker with the new serial number on the back road case using the label gun.
|-
| ||be sure to replace the original device in admincenter with the new serial number using the "Replace Device" button under the original serial number's RMA status tab (depicted below)
|-
|}

{| class="wikitable"
|-
!Item replaced||Action
|-
| Motherboard || verify whether or not a wired panic button should be included in the returned RMA
|-
| ||If the motherboard being replaced was an older version (5.0.1, 5.0.7, or 5.0.9) then a wired panic button should be included with the newly refurbished camera
|-
| ||If the motherboard being replaced was version 5.0.10 or later, verify that the customer already has a wired panic button for the device before shipping.
|-
|}

==Finacial Process==

'''1.''' In the event that RMA repairs result in charges that need to be paid by the customer, fill out the RMA shipping form accordingly and hold the package until payment has been received. An example shipping form is shown here:

[[File:shipping form1.jpg|500px|]]

Under the 'warranty' column, record the warranty status of each device individually according to the four categories listed below (In warranty defect, In warranty damaged, Out of Warranty, or In warranty no issue)

'''2.''' Under the 'charges' column, list each item that the customer is being charged for, according to the list below.

'''3.''' Give a copy of this shipping form to Finance (finance@idriveglobal.com) so that an invoice can be created and sent to the customer

 

===Repair Costs===
{| class="wikitable"
|-
====In Warranty Defect====
|-
!Item ||Cost
|-
| Main Board || $0
|-
|Wifi || $0
|-
|wifi components || $0
|-
|GPS cable || $0
|-
|GPS puck || $0
|-
|plastics || $0
|-
|SD card || $0
|-
|}

{| class="wikitable"
|-

====In Warranty Damaged====
|-
!Item ||Cost
|-
| reconfigure charge || $50
|-
| Main Board || $388
|-
|Wifi || $95
|-
|wifi components || $25
|-
|GPS cable || $25
|-
|GPS puck || $75
|-
|plastics || $25
|-
|SD card || $45
|-
|}

{| class="wikitable"
|-
====Out of Warranty====
|-
!Item ||Cost
|-
| reconfigure charge || $150
|-
| Main Board || $388
|-
|Wifi || $95
|-
|wifi components || $25
|-
|GPS cable || $25
|-
|GPS puck || $75
|-
|plastics || $25
|-
|SD card || $45
|-
|}

{| class="wikitable"
|-
====In Warranty No issue====
|-
!Item ||Cost
|-
| General refurbishment || $50
|-
|}

File:Shipping form2.jpg

2013-05-20T18:48:56Z

Michael:

RMA Processing Policy and Procedures

2013-05-20T18:44:26Z

Michael: /* Returning Refurbished Devices to Customer */

==RMA Processing==

===Receiving===

1) verify package condition and packaging

2) In RMA log, record the date the RMA was received

3) In admin center, change status of device to “In Factory-not repaired”

 

[[File:device status.jpg|500px|]]

===Visual Inspection:===

1) Verify condition of plastics/H-bracket (if included)/GPS pod

2) Open X1 case and verify condition of motherboard (lenses fixed in place)

3) Check the wireless bracket for signs of overheating or melting

- If melting of the bracket is seen, replace bracket

- If an older style antenna is being used, replace with newer antenna

4) Remove internal battery (if present)

5) Apply ziptie to GPS cable for stress relief

6) Neatly wrap GPS cable and tie with ziptie

7) Apply double-sided tape to GPS pod and H-bracket (if included)

 

===Issue Verification:===

1) Turn on the Idrive Factory Device Tool

2) Plug the X1 into the second test station and turn on power to allow for boot-up

- if boot up does not proceed to green/green (stuck red/green) there is likely an issue with the wifi

- if LED boot up cycles constantly (amber/redgreen/redamber/red) the SD card is likely at fault and should be reformatted/replaced

- if improper LED behavior is observed (flickering or unusual LED color) or if there is no LED behavior (no power) there is likely a motherboard issue and it should be replaced

3) Once booted up (green/green) shut off power to push the X1 to connect to wifi

- if the LEDs remain green/flashing amber the wifi is not connecting to the AP. Verify the wireless clients on the router (192.168.0.1) to ensure that it is indeed the wifi at fault

- if the camera connects to the AP but with an incorrect MAC ID, there is an issue with the wifi module and it will need to be replaced.

3) Unplug the camera and turn off power to the test board

 

===Firmware Loading and Image/GPS Test===

1) Plug the X1 into the first test station and attach the serial adapter to the motherboard

2) Turn on power to the board and when the Idrive Programming Tool displays a green check, flip the ignition.

- if the Programming Tool gives a “Board not found”, check the seating of the serial connection

3) Allow programming to run until completion

4) Turn off ignition and power to the board

5) Open Reglaj program and select “front camera” tab as starting point

6) Turn on power to the board, flip the test switch and then turn on ignition

-if board does not boot up and enter video mode after some time, turn of power and check seating of serial adapter on the X1 board

7) Upon entering video mode, verify the quality of image for both front and back cameras by navigating the tabs

- make lens adjustments where needed

8) Switch to the “debug events” tab to verify GPS functionality

- should get a green “OK” next to the GPS title as well as a dynamic feed of information at the bottom of the screen. If not, the GPS likely needs replacement

 

===Testing===

1) Plug the X1 back into the second test station and turn on power

2) Allow the X1 the boot up (green/green) before turning off ignition to connect with AP

- if the camera connects properly the serial will be saved to the server (displayed in Factory Device Tool)

- if the camera does not connect or connects with an incorrect serial number, the wifi will need to be replaced (see Wifi Replacement section)

3) After successful connection, turn ignition back on and allow for proper boot-up

4) Once LEDs are green/green, test each event (door, shock, panic, wireless panic, and alarm) and verify the LED behavior corresponds with a “record” state (green/red)

- if the events do not record successfully or if LED behavior is abnormal, the motherboard will likely need replacement

5) Once all events have been triggered and the LEDs have returned to green/green, shut off ignition to allow for event transfer

-upon transferring, a progress indicator is displayed in the Factory Device Tool

6) Verify the videos in the control center under “New Events” tab

===Returning Refurbished Devices to Customer===
'''1.''' When testing has been completed, unplug the power cable connecting the device to the second test station.

'''2.''' Replace the front road case plastic and secure the screw in the back of the camera.

'''3.''' Record all actions taken for each camera in the RMA shipping form under the 'action' column (below).

'''4.''' If needed, input any comments for the customer into the comments section of the shipping form.

{| class="wikitable"
|-
!Item replaced||Action
|-
| wifi module || place a sticker with the new serial number on the back road case using the label gun.
|-
| ||be sure to replace the original device in admincenter with the new serial number using the "Replace Device" button under the original serial number's RMA status tab (depicted below)
|-
|}

{| class="wikitable"
|-
!Item replaced||Action
|-
| Motherboard || verify whether or not a wired panic button should be included in the returned RMA
|-
| ||If the motherboard being replaced was an older version (5.0.1, 5.0.7, or 5.0.9) then a wired panic button should be included with the newly refurbished camera
|-
| ||If the motherboard being replaced was version 5.0.10 or later, verify that the customer already has a wired panic button for the device before shipping.
|-
|}

==Finacial Process==

'''1.''' In the event that RMA repairs result in charges that need to be paid by the customer, fill out the RMA shipping form accordingly and hold the package until payment has been received. An example shipping form is shown here:

[[File:shipping form1.jpg|500px|]]

Under the 'warranty' column, record the warranty status of each device individually according to the four categories listed below (In warranty defect, In warranty damaged, Out of Warranty, or In warranty no issue)

'''2.''' Under the 'charges' column, list each item that the customer is being charged for, according to the list below.

'''3.''' Give a copy of this shipping form to Finance (finance@idriveglobal.com) so that an invoice can be created and sent to the customer

 

===Repair Costs===
{| class="wikitable"
|-
====In Warranty Defect====
|-
!Item ||Cost
|-
| Main Board || $0
|-
|Wifi || $0
|-
|wifi components || $0
|-
|GPS cable || $0
|-
|GPS puck || $0
|-
|plastics || $0
|-
|SD card || $0
|-
|}

{| class="wikitable"
|-

====In Warranty Damaged====
|-
!Item ||Cost
|-
| reconfigure charge || $50
|-
| Main Board || $388
|-
|Wifi || $95
|-
|wifi components || $25
|-
|GPS cable || $25
|-
|GPS puck || $75
|-
|plastics || $25
|-
|SD card || $45
|-
|}

{| class="wikitable"
|-
====Out of Warranty====
|-
!Item ||Cost
|-
| reconfigure charge || $150
|-
| Main Board || $388
|-
|Wifi || $95
|-
|wifi components || $25
|-
|GPS cable || $25
|-
|GPS puck || $75
|-
|plastics || $25
|-
|SD card || $45
|-
|}

{| class="wikitable"
|-
====In Warranty No issue====
|-
!Item ||Cost
|-
| General refurbishment || $50
|-
|}

RMA Processing Policy and Procedures

2013-05-20T18:36:11Z

Michael: /* In Warranty Defect */

==RMA Processing==

===Receiving===

1) verify package condition and packaging

2) In RMA log, record the date the RMA was received

3) In admin center, change status of device to “In Factory-not repaired”

 

[[File:device status.jpg|500px|]]

===Visual Inspection:===

1) Verify condition of plastics/H-bracket (if included)/GPS pod

2) Open X1 case and verify condition of motherboard (lenses fixed in place)

3) Check the wireless bracket for signs of overheating or melting

- If melting of the bracket is seen, replace bracket

- If an older style antenna is being used, replace with newer antenna

4) Remove internal battery (if present)

5) Apply ziptie to GPS cable for stress relief

6) Neatly wrap GPS cable and tie with ziptie

7) Apply double-sided tape to GPS pod and H-bracket (if included)

 

===Issue Verification:===

1) Turn on the Idrive Factory Device Tool

2) Plug the X1 into the second test station and turn on power to allow for boot-up

- if boot up does not proceed to green/green (stuck red/green) there is likely an issue with the wifi

- if LED boot up cycles constantly (amber/redgreen/redamber/red) the SD card is likely at fault and should be reformatted/replaced

- if improper LED behavior is observed (flickering or unusual LED color) or if there is no LED behavior (no power) there is likely a motherboard issue and it should be replaced

3) Once booted up (green/green) shut off power to push the X1 to connect to wifi

- if the LEDs remain green/flashing amber the wifi is not connecting to the AP. Verify the wireless clients on the router (192.168.0.1) to ensure that it is indeed the wifi at fault

- if the camera connects to the AP but with an incorrect MAC ID, there is an issue with the wifi module and it will need to be replaced.

3) Unplug the camera and turn off power to the test board

 

===Firmware Loading and Image/GPS Test===

1) Plug the X1 into the first test station and attach the serial adapter to the motherboard

2) Turn on power to the board and when the Idrive Programming Tool displays a green check, flip the ignition.

- if the Programming Tool gives a “Board not found”, check the seating of the serial connection

3) Allow programming to run until completion

4) Turn off ignition and power to the board

5) Open Reglaj program and select “front camera” tab as starting point

6) Turn on power to the board, flip the test switch and then turn on ignition

-if board does not boot up and enter video mode after some time, turn of power and check seating of serial adapter on the X1 board

7) Upon entering video mode, verify the quality of image for both front and back cameras by navigating the tabs

- make lens adjustments where needed

8) Switch to the “debug events” tab to verify GPS functionality

- should get a green “OK” next to the GPS title as well as a dynamic feed of information at the bottom of the screen. If not, the GPS likely needs replacement

 

===Testing===

1) Plug the X1 back into the second test station and turn on power

2) Allow the X1 the boot up (green/green) before turning off ignition to connect with AP

- if the camera connects properly the serial will be saved to the server (displayed in Factory Device Tool)

- if the camera does not connect or connects with an incorrect serial number, the wifi will need to be replaced (see Wifi Replacement section)

3) After successful connection, turn ignition back on and allow for proper boot-up

4) Once LEDs are green/green, test each event (door, shock, panic, wireless panic, and alarm) and verify the LED behavior corresponds with a “record” state (green/red)

- if the events do not record successfully or if LED behavior is abnormal, the motherboard will likely need replacement

5) Once all events have been triggered and the LEDs have returned to green/green, shut off ignition to allow for event transfer

-upon transferring, a progress indicator is displayed in the Factory Device Tool

6) Verify the videos in the control center under “New Events” tab

===Returning Refurbished Devices to Customer===
'''1.''' When testing has been completed, unplug the power cable connecting the device to the second test station.

'''2.''' Replace the front road case plastic and secure the screw in the back of the camera.

'''3.''' Record all actions taken for each camera in the RMA shipping form under the 'action' column (below).

'''4.''' If needed, input any comments for the customer into the comments section of the shipping form.

If the wifi has been replaced, place a sticker with the new serial number on the back road case using the label gun.
- be sure to replace the original device in admincenter with the new serial number using the "Replace Device" button under the original serial number's RMA status tab (depicted below):

- Choose the appropriate serial number that is replacing the old one from the dropdown menu and double click (important: only devices with checked final boxes can be assigned)

If the Motherboard has been replaced, verify whether or not a wired panic button should be included in the returned RMA
- If the motherboard being replaced was an older version (5.0.1, 5.0.7, or 5.0.9) then a wired panic button should be included with the newly refurbished camera
- If the motherboard being replaced was version 5.0.10 or later, verify that the customer already has a wired panic button for the device before shipping.

==Finacial Process==

'''1.''' In the event that RMA repairs result in charges that need to be paid by the customer, fill out the RMA shipping form accordingly and hold the package until payment has been received. An example shipping form is shown here:

[[File:shipping form1.jpg|500px|]]

Under the 'warranty' column, record the warranty status of each device individually according to the four categories listed below (In warranty defect, In warranty damaged, Out of Warranty, or In warranty no issue)

'''2.''' Under the 'charges' column, list each item that the customer is being charged for, according to the list below.

'''3.''' Give a copy of this shipping form to Finance (finance@idriveglobal.com) so that an invoice can be created and sent to the customer

 

===Repair Costs===
{| class="wikitable"
|-
====In Warranty Defect====
|-
!Item ||Cost
|-
| Main Board || $0
|-
|Wifi || $0
|-
|wifi components || $0
|-
|GPS cable || $0
|-
|GPS puck || $0
|-
|plastics || $0
|-
|SD card || $0
|-
|}

{| class="wikitable"
|-

====In Warranty Damaged====
|-
!Item ||Cost
|-
| reconfigure charge || $50
|-
| Main Board || $388
|-
|Wifi || $95
|-
|wifi components || $25
|-
|GPS cable || $25
|-
|GPS puck || $75
|-
|plastics || $25
|-
|SD card || $45
|-
|}

{| class="wikitable"
|-
====Out of Warranty====
|-
!Item ||Cost
|-
| reconfigure charge || $150
|-
| Main Board || $388
|-
|Wifi || $95
|-
|wifi components || $25
|-
|GPS cable || $25
|-
|GPS puck || $75
|-
|plastics || $25
|-
|SD card || $45
|-
|}

{| class="wikitable"
|-
====In Warranty No issue====
|-
!Item ||Cost
|-
| General refurbishment || $50
|-
|}

RMA Processing Policy and Procedures

2013-05-20T18:35:38Z

Michael: /* Returning Refurbished Devices to Customer */

==RMA Processing==

===Receiving===

1) verify package condition and packaging

2) In RMA log, record the date the RMA was received

3) In admin center, change status of device to “In Factory-not repaired”

 

[[File:device status.jpg|500px|]]

===Visual Inspection:===

1) Verify condition of plastics/H-bracket (if included)/GPS pod

2) Open X1 case and verify condition of motherboard (lenses fixed in place)

3) Check the wireless bracket for signs of overheating or melting

- If melting of the bracket is seen, replace bracket

- If an older style antenna is being used, replace with newer antenna

4) Remove internal battery (if present)

5) Apply ziptie to GPS cable for stress relief

6) Neatly wrap GPS cable and tie with ziptie

7) Apply double-sided tape to GPS pod and H-bracket (if included)

 

===Issue Verification:===

1) Turn on the Idrive Factory Device Tool

2) Plug the X1 into the second test station and turn on power to allow for boot-up

- if boot up does not proceed to green/green (stuck red/green) there is likely an issue with the wifi

- if LED boot up cycles constantly (amber/redgreen/redamber/red) the SD card is likely at fault and should be reformatted/replaced

- if improper LED behavior is observed (flickering or unusual LED color) or if there is no LED behavior (no power) there is likely a motherboard issue and it should be replaced

3) Once booted up (green/green) shut off power to push the X1 to connect to wifi

- if the LEDs remain green/flashing amber the wifi is not connecting to the AP. Verify the wireless clients on the router (192.168.0.1) to ensure that it is indeed the wifi at fault

- if the camera connects to the AP but with an incorrect MAC ID, there is an issue with the wifi module and it will need to be replaced.

3) Unplug the camera and turn off power to the test board

 

===Firmware Loading and Image/GPS Test===

1) Plug the X1 into the first test station and attach the serial adapter to the motherboard

2) Turn on power to the board and when the Idrive Programming Tool displays a green check, flip the ignition.

- if the Programming Tool gives a “Board not found”, check the seating of the serial connection

3) Allow programming to run until completion

4) Turn off ignition and power to the board

5) Open Reglaj program and select “front camera” tab as starting point

6) Turn on power to the board, flip the test switch and then turn on ignition

-if board does not boot up and enter video mode after some time, turn of power and check seating of serial adapter on the X1 board

7) Upon entering video mode, verify the quality of image for both front and back cameras by navigating the tabs

- make lens adjustments where needed

8) Switch to the “debug events” tab to verify GPS functionality

- should get a green “OK” next to the GPS title as well as a dynamic feed of information at the bottom of the screen. If not, the GPS likely needs replacement

 

===Testing===

1) Plug the X1 back into the second test station and turn on power

2) Allow the X1 the boot up (green/green) before turning off ignition to connect with AP

- if the camera connects properly the serial will be saved to the server (displayed in Factory Device Tool)

- if the camera does not connect or connects with an incorrect serial number, the wifi will need to be replaced (see Wifi Replacement section)

3) After successful connection, turn ignition back on and allow for proper boot-up

4) Once LEDs are green/green, test each event (door, shock, panic, wireless panic, and alarm) and verify the LED behavior corresponds with a “record” state (green/red)

- if the events do not record successfully or if LED behavior is abnormal, the motherboard will likely need replacement

5) Once all events have been triggered and the LEDs have returned to green/green, shut off ignition to allow for event transfer

-upon transferring, a progress indicator is displayed in the Factory Device Tool

6) Verify the videos in the control center under “New Events” tab

===Returning Refurbished Devices to Customer===
'''1.''' When testing has been completed, unplug the power cable connecting the device to the second test station.

'''2.''' Replace the front road case plastic and secure the screw in the back of the camera.

'''3.''' Record all actions taken for each camera in the RMA shipping form under the 'action' column (below).

'''4.''' If needed, input any comments for the customer into the comments section of the shipping form.

If the wifi has been replaced, place a sticker with the new serial number on the back road case using the label gun.
- be sure to replace the original device in admincenter with the new serial number using the "Replace Device" button under the original serial number's RMA status tab (depicted below):

- Choose the appropriate serial number that is replacing the old one from the dropdown menu and double click (important: only devices with checked final boxes can be assigned)

If the Motherboard has been replaced, verify whether or not a wired panic button should be included in the returned RMA
- If the motherboard being replaced was an older version (5.0.1, 5.0.7, or 5.0.9) then a wired panic button should be included with the newly refurbished camera
- If the motherboard being replaced was version 5.0.10 or later, verify that the customer already has a wired panic button for the device before shipping.

==Finacial Process==

'''1.''' In the event that RMA repairs result in charges that need to be paid by the customer, fill out the RMA shipping form accordingly and hold the package until payment has been received. An example shipping form is shown here:

[[File:shipping form1.jpg|500px|]]

Under the 'warranty' column, record the warranty status of each device individually according to the four categories listed below (In warranty defect, In warranty damaged, Out of Warranty, or In warranty no issue)

'''2.''' Under the 'charges' column, list each item that the customer is being charged for, according to the list below.

'''3.''' Give a copy of this shipping form to Finance (finance@idriveglobal.com) so that an invoice can be created and sent to the customer

 

===Repair Costs===
{| class="wikitable"
|-
====In Warranty Defect====
|-
!Item ||Cost
|-
| Main Board || $0
|-
|Wifi || $0
|-
|wifi components || $0
|-
|GPS cable || $0
|-
|GPS puck || $0
|-
|plastics || $0
|-
|SD card || $0
|-
|}

{| class="wikitable"
|-
====In Warranty Damaged====
|-
!Item ||Cost
|-
| reconfigure charge || $50
|-
| Main Board || $388
|-
|Wifi || $95
|-
|wifi components || $25
|-
|GPS cable || $25
|-
|GPS puck || $75
|-
|plastics || $25
|-
|SD card || $45
|-
|}

{| class="wikitable"
|-
====Out of Warranty====
|-
!Item ||Cost
|-
| reconfigure charge || $150
|-
| Main Board || $388
|-
|Wifi || $95
|-
|wifi components || $25
|-
|GPS cable || $25
|-
|GPS puck || $75
|-
|plastics || $25
|-
|SD card || $45
|-
|}

{| class="wikitable"
|-
====In Warranty No issue====
|-
!Item ||Cost
|-
| General refurbishment || $50
|-
|}

RMA Processing Policy and Procedures

2013-05-20T18:19:13Z

Michael: /* RMA Processing */

==RMA Processing==

===Receiving===

1) verify package condition and packaging

2) In RMA log, record the date the RMA was received

3) In admin center, change status of device to “In Factory-not repaired”

 

[[File:device status.jpg|500px|]]

===Visual Inspection:===

1) Verify condition of plastics/H-bracket (if included)/GPS pod

2) Open X1 case and verify condition of motherboard (lenses fixed in place)

3) Check the wireless bracket for signs of overheating or melting

- If melting of the bracket is seen, replace bracket

- If an older style antenna is being used, replace with newer antenna

4) Remove internal battery (if present)

5) Apply ziptie to GPS cable for stress relief

6) Neatly wrap GPS cable and tie with ziptie

7) Apply double-sided tape to GPS pod and H-bracket (if included)

 

===Issue Verification:===

1) Turn on the Idrive Factory Device Tool

2) Plug the X1 into the second test station and turn on power to allow for boot-up

- if boot up does not proceed to green/green (stuck red/green) there is likely an issue with the wifi

- if LED boot up cycles constantly (amber/redgreen/redamber/red) the SD card is likely at fault and should be reformatted/replaced

- if improper LED behavior is observed (flickering or unusual LED color) or if there is no LED behavior (no power) there is likely a motherboard issue and it should be replaced

3) Once booted up (green/green) shut off power to push the X1 to connect to wifi

- if the LEDs remain green/flashing amber the wifi is not connecting to the AP. Verify the wireless clients on the router (192.168.0.1) to ensure that it is indeed the wifi at fault

- if the camera connects to the AP but with an incorrect MAC ID, there is an issue with the wifi module and it will need to be replaced.

3) Unplug the camera and turn off power to the test board

 

===Firmware Loading and Image/GPS Test===

1) Plug the X1 into the first test station and attach the serial adapter to the motherboard

2) Turn on power to the board and when the Idrive Programming Tool displays a green check, flip the ignition.

- if the Programming Tool gives a “Board not found”, check the seating of the serial connection

3) Allow programming to run until completion

4) Turn off ignition and power to the board

5) Open Reglaj program and select “front camera” tab as starting point

6) Turn on power to the board, flip the test switch and then turn on ignition

-if board does not boot up and enter video mode after some time, turn of power and check seating of serial adapter on the X1 board

7) Upon entering video mode, verify the quality of image for both front and back cameras by navigating the tabs

- make lens adjustments where needed

8) Switch to the “debug events” tab to verify GPS functionality

- should get a green “OK” next to the GPS title as well as a dynamic feed of information at the bottom of the screen. If not, the GPS likely needs replacement

 

===Testing===

1) Plug the X1 back into the second test station and turn on power

2) Allow the X1 the boot up (green/green) before turning off ignition to connect with AP

- if the camera connects properly the serial will be saved to the server (displayed in Factory Device Tool)

- if the camera does not connect or connects with an incorrect serial number, the wifi will need to be replaced (see Wifi Replacement section)

3) After successful connection, turn ignition back on and allow for proper boot-up

4) Once LEDs are green/green, test each event (door, shock, panic, wireless panic, and alarm) and verify the LED behavior corresponds with a “record” state (green/red)

- if the events do not record successfully or if LED behavior is abnormal, the motherboard will likely need replacement

5) Once all events have been triggered and the LEDs have returned to green/green, shut off ignition to allow for event transfer

-upon transferring, a progress indicator is displayed in the Factory Device Tool

6) Verify the videos in the control center under “New Events” tab

===Returning Refurbished Devices to Customer===

==Finacial Process==

'''1.''' In the event that RMA repairs result in charges that need to be paid by the customer, fill out the RMA shipping form accordingly and hold the package until payment has been received. An example shipping form is shown here:

[[File:shipping form1.jpg|500px|]]

Under the 'warranty' column, record the warranty status of each device individually according to the four categories listed below (In warranty defect, In warranty damaged, Out of Warranty, or In warranty no issue)

'''2.''' Under the 'charges' column, list each item that the customer is being charged for, according to the list below.

'''3.''' Give a copy of this shipping form to Finance (finance@idriveglobal.com) so that an invoice can be created and sent to the customer

 

===Repair Costs===
{| class="wikitable"
|-
====In Warranty Defect====
|-
!Item ||Cost
|-
| Main Board || $0
|-
|Wifi || $0
|-
|wifi components || $0
|-
|GPS cable || $0
|-
|GPS puck || $0
|-
|plastics || $0
|-
|SD card || $0
|-
|}

{| class="wikitable"
|-
====In Warranty Damaged====
|-
!Item ||Cost
|-
| reconfigure charge || $50
|-
| Main Board || $388
|-
|Wifi || $95
|-
|wifi components || $25
|-
|GPS cable || $25
|-
|GPS puck || $75
|-
|plastics || $25
|-
|SD card || $45
|-
|}

{| class="wikitable"
|-
====Out of Warranty====
|-
!Item ||Cost
|-
| reconfigure charge || $150
|-
| Main Board || $388
|-
|Wifi || $95
|-
|wifi components || $25
|-
|GPS cable || $25
|-
|GPS puck || $75
|-
|plastics || $25
|-
|SD card || $45
|-
|}

{| class="wikitable"
|-
====In Warranty No issue====
|-
!Item ||Cost
|-
| General refurbishment || $50
|-
|}

RMA Processing Policy and Procedures

2013-05-20T18:16:56Z

Michael: /* Finacial Process */

==RMA Processing==

===Receiving===

1) verify package condition and packaging

2) In RMA log, record the date the RMA was received

3) In admin center, change status of device to “In Factory-not repaired”

 

[[File:device status.jpg|500px|]]

===Visual Inspection:===

1) Verify condition of plastics/H-bracket (if included)/GPS pod

2) Open X1 case and verify condition of motherboard (lenses fixed in place)

3) Check the wireless bracket for signs of overheating or melting

- If melting of the bracket is seen, replace bracket

- If an older style antenna is being used, replace with newer antenna

4) Remove internal battery (if present)

5) Apply ziptie to GPS cable for stress relief

6) Neatly wrap GPS cable and tie with ziptie

7) Apply double-sided tape to GPS pod and H-bracket (if included)

 

===Issue Verification:===

1) Turn on the Idrive Factory Device Tool

2) Plug the X1 into the second test station and turn on power to allow for boot-up

- if boot up does not proceed to green/green (stuck red/green) there is likely an issue with the wifi

- if LED boot up cycles constantly (amber/redgreen/redamber/red) the SD card is likely at fault and should be reformatted/replaced

- if improper LED behavior is observed (flickering or unusual LED color) or if there is no LED behavior (no power) there is likely a motherboard issue and it should be replaced

3) Once booted up (green/green) shut off power to push the X1 to connect to wifi

- if the LEDs remain green/flashing amber the wifi is not connecting to the AP. Verify the wireless clients on the router (192.168.0.1) to ensure that it is indeed the wifi at fault

- if the camera connects to the AP but with an incorrect MAC ID, there is an issue with the wifi module and it will need to be replaced.

3) Unplug the camera and turn off power to the test board

 

===Firmware Loading and Image/GPS Test===

1) Plug the X1 into the first test station and attach the serial adapter to the motherboard

2) Turn on power to the board and when the Idrive Programming Tool displays a green check, flip the ignition.

- if the Programming Tool gives a “Board not found”, check the seating of the serial connection

3) Allow programming to run until completion

4) Turn off ignition and power to the board

5) Open Reglaj program and select “front camera” tab as starting point

6) Turn on power to the board, flip the test switch and then turn on ignition

-if board does not boot up and enter video mode after some time, turn of power and check seating of serial adapter on the X1 board

7) Upon entering video mode, verify the quality of image for both front and back cameras by navigating the tabs

- make lens adjustments where needed

8) Switch to the “debug events” tab to verify GPS functionality

- should get a green “OK” next to the GPS title as well as a dynamic feed of information at the bottom of the screen. If not, the GPS likely needs replacement

 

===Testing===

1) Plug the X1 back into the second test station and turn on power

2) Allow the X1 the boot up (green/green) before turning off ignition to connect with AP

- if the camera connects properly the serial will be saved to the server (displayed in Factory Device Tool)

- if the camera does not connect or connects with an incorrect serial number, the wifi will need to be replaced (see Wifi Replacement section)

3) After successful connection, turn ignition back on and allow for proper boot-up

4) Once LEDs are green/green, test each event (door, shock, panic, wireless panic, and alarm) and verify the LED behavior corresponds with a “record” state (green/red)

- if the events do not record successfully or if LED behavior is abnormal, the motherboard will likely need replacement

5) Once all events have been triggered and the LEDs have returned to green/green, shut off ignition to allow for event transfer

-upon transferring, a progress indicator is displayed in the Factory Device Tool

6) Verify the videos in the control center under “New Events” tab

Returning Refurbished Devices to Customer:

==Finacial Process==

'''1.''' In the event that RMA repairs result in charges that need to be paid by the customer, fill out the RMA shipping form accordingly and hold the package until payment has been received. An example shipping form is shown here:

[[File:shipping form1.jpg|500px|]]

Under the 'warranty' column, record the warranty status of each device individually according to the four categories listed below (In warranty defect, In warranty damaged, Out of Warranty, or In warranty no issue)

'''2.''' Under the 'charges' column, list each item that the customer is being charged for, according to the list below.

'''3.''' Give a copy of this shipping form to Finance (finance@idriveglobal.com) so that an invoice can be created and sent to the customer

 

===Repair Costs===
{| class="wikitable"
|-
====In Warranty Defect====
|-
!Item ||Cost
|-
| Main Board || $0
|-
|Wifi || $0
|-
|wifi components || $0
|-
|GPS cable || $0
|-
|GPS puck || $0
|-
|plastics || $0
|-
|SD card || $0
|-
|}

{| class="wikitable"
|-
====In Warranty Damaged====
|-
!Item ||Cost
|-
| reconfigure charge || $50
|-
| Main Board || $388
|-
|Wifi || $95
|-
|wifi components || $25
|-
|GPS cable || $25
|-
|GPS puck || $75
|-
|plastics || $25
|-
|SD card || $45
|-
|}

{| class="wikitable"
|-
====Out of Warranty====
|-
!Item ||Cost
|-
| reconfigure charge || $150
|-
| Main Board || $388
|-
|Wifi || $95
|-
|wifi components || $25
|-
|GPS cable || $25
|-
|GPS puck || $75
|-
|plastics || $25
|-
|SD card || $45
|-
|}

{| class="wikitable"
|-
====In Warranty No issue====
|-
!Item ||Cost
|-
| General refurbishment || $50
|-
|}

File:Shipping form1.jpg

2013-05-20T18:11:44Z

Michael:

RMA Processing Policy and Procedures

2013-05-20T18:11:20Z

Michael: /* Finacial Process */

==RMA Processing==

===Receiving===

1) verify package condition and packaging

2) In RMA log, record the date the RMA was received

3) In admin center, change status of device to “In Factory-not repaired”

 

[[File:device status.jpg|500px|]]

===Visual Inspection:===

1) Verify condition of plastics/H-bracket (if included)/GPS pod

2) Open X1 case and verify condition of motherboard (lenses fixed in place)

3) Check the wireless bracket for signs of overheating or melting

- If melting of the bracket is seen, replace bracket

- If an older style antenna is being used, replace with newer antenna

4) Remove internal battery (if present)

5) Apply ziptie to GPS cable for stress relief

6) Neatly wrap GPS cable and tie with ziptie

7) Apply double-sided tape to GPS pod and H-bracket (if included)

 

===Issue Verification:===

1) Turn on the Idrive Factory Device Tool

2) Plug the X1 into the second test station and turn on power to allow for boot-up

- if boot up does not proceed to green/green (stuck red/green) there is likely an issue with the wifi

- if LED boot up cycles constantly (amber/redgreen/redamber/red) the SD card is likely at fault and should be reformatted/replaced

- if improper LED behavior is observed (flickering or unusual LED color) or if there is no LED behavior (no power) there is likely a motherboard issue and it should be replaced

3) Once booted up (green/green) shut off power to push the X1 to connect to wifi

- if the LEDs remain green/flashing amber the wifi is not connecting to the AP. Verify the wireless clients on the router (192.168.0.1) to ensure that it is indeed the wifi at fault

- if the camera connects to the AP but with an incorrect MAC ID, there is an issue with the wifi module and it will need to be replaced.

3) Unplug the camera and turn off power to the test board

 

===Firmware Loading and Image/GPS Test===

1) Plug the X1 into the first test station and attach the serial adapter to the motherboard

2) Turn on power to the board and when the Idrive Programming Tool displays a green check, flip the ignition.

- if the Programming Tool gives a “Board not found”, check the seating of the serial connection

3) Allow programming to run until completion

4) Turn off ignition and power to the board

5) Open Reglaj program and select “front camera” tab as starting point

6) Turn on power to the board, flip the test switch and then turn on ignition

-if board does not boot up and enter video mode after some time, turn of power and check seating of serial adapter on the X1 board

7) Upon entering video mode, verify the quality of image for both front and back cameras by navigating the tabs

- make lens adjustments where needed

8) Switch to the “debug events” tab to verify GPS functionality

- should get a green “OK” next to the GPS title as well as a dynamic feed of information at the bottom of the screen. If not, the GPS likely needs replacement

 

===Testing===

1) Plug the X1 back into the second test station and turn on power

2) Allow the X1 the boot up (green/green) before turning off ignition to connect with AP

- if the camera connects properly the serial will be saved to the server (displayed in Factory Device Tool)

- if the camera does not connect or connects with an incorrect serial number, the wifi will need to be replaced (see Wifi Replacement section)

3) After successful connection, turn ignition back on and allow for proper boot-up

4) Once LEDs are green/green, test each event (door, shock, panic, wireless panic, and alarm) and verify the LED behavior corresponds with a “record” state (green/red)

- if the events do not record successfully or if LED behavior is abnormal, the motherboard will likely need replacement

5) Once all events have been triggered and the LEDs have returned to green/green, shut off ignition to allow for event transfer

-upon transferring, a progress indicator is displayed in the Factory Device Tool

6) Verify the videos in the control center under “New Events” tab

Returning Refurbished Devices to Customer:

==Finacial Process==

'''1.''' In the event that RMA repairs result in charges that need to be paid by the customer, fill out the RMA shipping form accordingly. An example is shown here:

[[File:shipping form.jpg|500px|]]
Under the 'warranty' column, record the warranty status of each device individually according to the four categories listed below (In warranty defect, In warranty damaged, Out of Warranty, or In warranty no issue)

'''2.''' do this next

 

===Repair Costs===
{| class="wikitable"
|-
====In Warranty Defect====
|-
!Item ||Cost
|-
| Main Board || $0
|-
|Wifi || $0
|-
|wifi components || $0
|-
|GPS cable || $0
|-
|GPS puck || $0
|-
|plastics || $0
|-
|SD card || $0
|-
|}

{| class="wikitable"
|-
====In Warranty Damaged====
|-
!Item ||Cost
|-
| reconfigure charge || $50
|-
| Main Board || $388
|-
|Wifi || $95
|-
|wifi components || $25
|-
|GPS cable || $25
|-
|GPS puck || $75
|-
|plastics || $25
|-
|SD card || $45
|-
|}

{| class="wikitable"
|-
====Out of Warranty====
|-
!Item ||Cost
|-
| reconfigure charge || $150
|-
| Main Board || $388
|-
|Wifi || $95
|-
|wifi components || $25
|-
|GPS cable || $25
|-
|GPS puck || $75
|-
|plastics || $25
|-
|SD card || $45
|-
|}

{| class="wikitable"
|-
====In Warranty No issue====
|-
!Item ||Cost
|-
| General refurbishment || $50
|-
|}

RMA Processing Policy and Procedures

2013-05-20T18:08:53Z

Michael: /* Finacial Process */

==RMA Processing==

===Receiving===

1) verify package condition and packaging

2) In RMA log, record the date the RMA was received

3) In admin center, change status of device to “In Factory-not repaired”

 

[[File:device status.jpg|500px|]]

===Visual Inspection:===

1) Verify condition of plastics/H-bracket (if included)/GPS pod

2) Open X1 case and verify condition of motherboard (lenses fixed in place)

3) Check the wireless bracket for signs of overheating or melting

- If melting of the bracket is seen, replace bracket

- If an older style antenna is being used, replace with newer antenna

4) Remove internal battery (if present)

5) Apply ziptie to GPS cable for stress relief

6) Neatly wrap GPS cable and tie with ziptie

7) Apply double-sided tape to GPS pod and H-bracket (if included)

 

===Issue Verification:===

1) Turn on the Idrive Factory Device Tool

2) Plug the X1 into the second test station and turn on power to allow for boot-up

- if boot up does not proceed to green/green (stuck red/green) there is likely an issue with the wifi

- if LED boot up cycles constantly (amber/redgreen/redamber/red) the SD card is likely at fault and should be reformatted/replaced

- if improper LED behavior is observed (flickering or unusual LED color) or if there is no LED behavior (no power) there is likely a motherboard issue and it should be replaced

3) Once booted up (green/green) shut off power to push the X1 to connect to wifi

- if the LEDs remain green/flashing amber the wifi is not connecting to the AP. Verify the wireless clients on the router (192.168.0.1) to ensure that it is indeed the wifi at fault

- if the camera connects to the AP but with an incorrect MAC ID, there is an issue with the wifi module and it will need to be replaced.

3) Unplug the camera and turn off power to the test board

 

===Firmware Loading and Image/GPS Test===

1) Plug the X1 into the first test station and attach the serial adapter to the motherboard

2) Turn on power to the board and when the Idrive Programming Tool displays a green check, flip the ignition.

- if the Programming Tool gives a “Board not found”, check the seating of the serial connection

3) Allow programming to run until completion

4) Turn off ignition and power to the board

5) Open Reglaj program and select “front camera” tab as starting point

6) Turn on power to the board, flip the test switch and then turn on ignition

-if board does not boot up and enter video mode after some time, turn of power and check seating of serial adapter on the X1 board

7) Upon entering video mode, verify the quality of image for both front and back cameras by navigating the tabs

- make lens adjustments where needed

8) Switch to the “debug events” tab to verify GPS functionality

- should get a green “OK” next to the GPS title as well as a dynamic feed of information at the bottom of the screen. If not, the GPS likely needs replacement

 

===Testing===

1) Plug the X1 back into the second test station and turn on power

2) Allow the X1 the boot up (green/green) before turning off ignition to connect with AP

- if the camera connects properly the serial will be saved to the server (displayed in Factory Device Tool)

- if the camera does not connect or connects with an incorrect serial number, the wifi will need to be replaced (see Wifi Replacement section)

3) After successful connection, turn ignition back on and allow for proper boot-up

4) Once LEDs are green/green, test each event (door, shock, panic, wireless panic, and alarm) and verify the LED behavior corresponds with a “record” state (green/red)

- if the events do not record successfully or if LED behavior is abnormal, the motherboard will likely need replacement

5) Once all events have been triggered and the LEDs have returned to green/green, shut off ignition to allow for event transfer

-upon transferring, a progress indicator is displayed in the Factory Device Tool

6) Verify the videos in the control center under “New Events” tab

Returning Refurbished Devices to Customer:

==Finacial Process==

'''1.''' In the event that RMA repairs result in charges that need to be paid by the customer, fill out the RMA shipping form accordingly. An example is shown here:

Under the 'warranty' column, record the warranty status of each device individually according to the four categories listed below (In warranty defect, In warranty damaged, Out of Warranty, or In warranty no issue)

'''2.''' do this next

 

===Repair Costs===
{| class="wikitable"
|-
====In Warranty Defect====
|-
!Item ||Cost
|-
| Main Board || $0
|-
|Wifi || $0
|-
|wifi components || $0
|-
|GPS cable || $0
|-
|GPS puck || $0
|-
|plastics || $0
|-
|SD card || $0
|-
|}

{| class="wikitable"
|-
====In Warranty Damaged====
|-
!Item ||Cost
|-
| reconfigure charge || $50
|-
| Main Board || $388
|-
|Wifi || $95
|-
|wifi components || $25
|-
|GPS cable || $25
|-
|GPS puck || $75
|-
|plastics || $25
|-
|SD card || $45
|-
|}

{| class="wikitable"
|-
====Out of Warranty====
|-
!Item ||Cost
|-
| reconfigure charge || $150
|-
| Main Board || $388
|-
|Wifi || $95
|-
|wifi components || $25
|-
|GPS cable || $25
|-
|GPS puck || $75
|-
|plastics || $25
|-
|SD card || $45
|-
|}

{| class="wikitable"
|-
====In Warranty No issue====
|-
!Item ||Cost
|-
| General refurbishment || $50
|-
|}

File:Shipping form.jpg

2013-05-20T18:07:50Z

Michael:

RMA Processing Policy and Procedures

2013-05-20T17:58:25Z

Michael: /* Repair Costs */

RMA Processing Policy and Procedures

2013-05-20T17:56:56Z

Michael: /* RMA Processing */

RMA Processing Policy and Procedures

2013-05-20T17:55:21Z

Michael: /* Finacial Process */

RMA Processing Policy and Procedures

2013-05-20T17:53:57Z

Michael: /* Repair Costs */

RMA Processing Policy and Procedures

2013-05-20T17:37:18Z

Michael: /* Receiving */

File:Device status.jpg

2013-05-20T17:36:53Z

Michael:

RMA Processing Policy and Procedures

2013-05-20T17:36:38Z

Michael: /* Receiving */

Idrive Viewpro User Guide

2012-10-08T18:11:56Z

Michael: /* == */

<center></center>

<center></center>

<center></center>

= ViewPro User Guide=

[[File:ViewPro guide.jpg|center|500px|]]

==Copyright Information ==

This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Idrive, Inc.

Copyright © 2012 Idrive Inc.

This product incorporates copyright protection technology. Use of this copyright protection technology must be authorized by Idrive Inc. Reverse engineering or disassembly is prohibited.

The information in this document is subject to change without notice.

=About ViewPro=

The ViewPro software is used for configuration and management of the idrive D4 DVR system over the Network port on the front of the unit. This eliminates the need for a video terminal. ViewPro is the preferred method for transfer of videos from the DVR over removal of the hard drive.

'''Starting ViewPro'''

The first time you start ViewPro by double clicking the ViewPro icon on your desktop you will be prompted for a user name and password.

[[File:StartingViewPro.jpg|600px|]]

Unless you have previously created users, the User Name and Password are blank. Once you have created a user(s) a user name and password will be required. (User names and passwords are case sensitive)

[[File:ViewProLayout.jpg|600px|]]

'''Local Settings'''

Use the local settings window to control ViewPro settings. The local settings are accessed by Setup>Local Setup

[[File:localsettings.jpg|400px|]]

==User Manage==

Adding users is not required but is advised. This will allow for control of who has access to your DVR settings and Videos. There are three types of users: Administrator, Setup Operator and Normal Operator.

'''Administrators''' have full control of all system functions.

'''Setup Operators''' have permission to change the settings of the idrive D4 but no access to the Explore View

'''Normal Operators''' have permission to manage videos but not make configuration changes.

To add a user click on Add, enter the user name, password and User Level and click OK. You must create an Administrator before any other user so that you are not locked out of the program. For Deletion or Modification of a User select the User and click on Modify or Delete.

[[File:adduser.jpg|500px|]]

==Local Log==

Displays the system log file.

==Other Setup==

Set the Backup Path (location Videos will be downloaded to)

[[File:othersetup.jpg|400px|]]

Checking the Auto Download File box immediately copies ALL videos from the DVR currently connected. (This is may be a large volume of data. It is recommended that you download only specific videos of interest)

DVR Server IP or Domain is not used at this time.

=Add DVR(s)=

You must enter the idrive D4 DVR information into ViewPro. Right click on DVR List and select Add DVR. The default address for the Idrive D4 is 192.168.0.220. Since you typically would only be connecting to one DVR at a time, one DVR entry can work for your entire fleet. The video files have the individual serial numbers encoded in them to differentiate the unit they were captured by.

[[File:adddvr.jpg|200px|]]

Enter the information for the idrive D4 and click OK.

DVR Name- Your choice

IP Address- 192.168.0.220 (Default)

[[File:adddvrinformation.jpg|600px|]]

Ensure your network card is set up to work with the 192.168.0.x subnet. Plug a cat5 cable into the Network ports of the D4 and the computer and you should be ready to connect.

'''Remote Settings'''

Use the Remote settings window to review or change the settings on a connected DVR. The Remote settings are accessed by Setup>Remote Setup (To connect to a DVR Double click on a DVR from the list). The settings match those in the onboard DVR Menu system. For details on settings please reference the Idrive D4 user Guide.

[[File:remotesettings.jpg|600px|]]

After changing the desired setting(s) click "Set" to save the changes. "Reset DVR" reboots the idrive D4 system.

==Device Info View==

[[File:deviceinfo.jpg|600px|]]

==Channel Info View==

[[File:channelinfo.jpg|600px|]]

==Alarm Info View==

[[File:alarminfo.jpg|600px|]]

==Vehicle Info View==

[[File:vehicleinfo.jpg|600px|]]

'''DVR Management'''

Right Click on the connected DVR and select the function

[[File:dvrmanagement.jpg|400px|]]

'''Refresh ''': refreshes the DVR List

'''Connect ''': connects ViewPro to the DVR

'''Close ''': disconnects ViewPro from the DVR

'''Live View ''': displays the live video feed in ViewPro

'''Explore ''': opens the Explore Window for viewing and management of videos on the DVR

'''Setup ''': same as Setup>Remote Setup''' '''

'''Set Config To DVR ''': Upload a configuration file to the DVR

'''Get Config From DVR ''': Save the configuration from the DVR

'''Upgrade DVR ''': update of firmware

'''Restart DVR ''': Reboot the DVR operating system

'''Add DVR ''': used to add a new DVR to the list

=Explore Window=

[[File:explorewindow.jpg|600px|]]

==Video Selection==

Videos on the connected DVR can be selected by date, time or channel (in separate mode only).

[[File:videoselection1.jpg|600px|]]

Click on the Hour of Day line over the desired hour to switch to 2 hour time display.

[[File:videoselection2.jpg|600px|]]

Click on the time again to switch to a 10 Minute display

[[File:videoselection3.jpg|600px|]]

Videos meeting the selection criteria will display in the list

[[File:videoselection4.jpg|400px|]]

==Video Options==

Right click on the event to display the options

[[File:videooptions.jpg|400px|]]

'''Play'''- Plays the selected video in the Event Window

'''Backup'''- Copies the video(s) to the path set in Local Setup. A folder will be created like 2012050813 (Year^Month^Day^Hour) in the selected download location.

'''File Integrity Check'''- Verifies that the video has no corruption issues

'''Burn CD/DVD'''- Obsolete

'''Save GPS Data'''- Save the GPS file for the Video to a location

'''Refresh '''- refreshes the videos list

==Backup Options==

Click on the "Download Info" button to switch from the Time Diagram

Select Downloads to show downloads in progress

[[File:selectdownloads1.jpg|600px|]]

Select Downloaded to show completed Downloads

[[File:selectdownloads2.jpg|600px|]]

File:Selectdownloads2.jpg

2012-10-08T18:11:18Z

Michael:

File:Selectdownloads1.jpg

2012-10-08T18:11:07Z

Michael:

Idrive Viewpro User Guide

2012-10-08T18:09:49Z

Michael: /* == */

<center></center>

<center></center>

<center></center>

= ViewPro User Guide=

[[File:ViewPro guide.jpg|center|500px|]]

==Copyright Information ==

This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Idrive, Inc.

Copyright © 2012 Idrive Inc.

This product incorporates copyright protection technology. Use of this copyright protection technology must be authorized by Idrive Inc. Reverse engineering or disassembly is prohibited.

The information in this document is subject to change without notice.

=About ViewPro=

The ViewPro software is used for configuration and management of the idrive D4 DVR system over the Network port on the front of the unit. This eliminates the need for a video terminal. ViewPro is the preferred method for transfer of videos from the DVR over removal of the hard drive.

'''Starting ViewPro'''

The first time you start ViewPro by double clicking the ViewPro icon on your desktop you will be prompted for a user name and password.

[[File:StartingViewPro.jpg|600px|]]

Unless you have previously created users, the User Name and Password are blank. Once you have created a user(s) a user name and password will be required. (User names and passwords are case sensitive)

[[File:ViewProLayout.jpg|600px|]]

'''Local Settings'''

Use the local settings window to control ViewPro settings. The local settings are accessed by Setup>Local Setup

[[File:localsettings.jpg|400px|]]

==User Manage==

Adding users is not required but is advised. This will allow for control of who has access to your DVR settings and Videos. There are three types of users: Administrator, Setup Operator and Normal Operator.

'''Administrators''' have full control of all system functions.

'''Setup Operators''' have permission to change the settings of the idrive D4 but no access to the Explore View

'''Normal Operators''' have permission to manage videos but not make configuration changes.

To add a user click on Add, enter the user name, password and User Level and click OK. You must create an Administrator before any other user so that you are not locked out of the program. For Deletion or Modification of a User select the User and click on Modify or Delete.

[[File:adduser.jpg|500px|]]

==Local Log==

Displays the system log file.

==Other Setup==

Set the Backup Path (location Videos will be downloaded to)

[[File:othersetup.jpg|400px|]]

Checking the Auto Download File box immediately copies ALL videos from the DVR currently connected. (This is may be a large volume of data. It is recommended that you download only specific videos of interest)

DVR Server IP or Domain is not used at this time.

=Add DVR(s)=

You must enter the idrive D4 DVR information into ViewPro. Right click on DVR List and select Add DVR. The default address for the Idrive D4 is 192.168.0.220. Since you typically would only be connecting to one DVR at a time, one DVR entry can work for your entire fleet. The video files have the individual serial numbers encoded in them to differentiate the unit they were captured by.

[[File:adddvr.jpg|200px|]]

Enter the information for the idrive D4 and click OK.

DVR Name- Your choice

IP Address- 192.168.0.220 (Default)

[[File:adddvrinformation.jpg|600px|]]

Ensure your network card is set up to work with the 192.168.0.x subnet. Plug a cat5 cable into the Network ports of the D4 and the computer and you should be ready to connect.

'''Remote Settings'''

Use the Remote settings window to review or change the settings on a connected DVR. The Remote settings are accessed by Setup>Remote Setup (To connect to a DVR Double click on a DVR from the list). The settings match those in the onboard DVR Menu system. For details on settings please reference the Idrive D4 user Guide.

[[File:remotesettings.jpg|600px|]]

After changing the desired setting(s) click "Set" to save the changes. "Reset DVR" reboots the idrive D4 system.

==Device Info View==

[[File:deviceinfo.jpg|600px|]]

==Channel Info View==

[[File:channelinfo.jpg|600px|]]

==Alarm Info View==

[[File:alarminfo.jpg|600px|]]

==Vehicle Info View==

[[File:vehicleinfo.jpg|600px|]]

'''DVR Management'''

Right Click on the connected DVR and select the function

[[File:dvrmanagement.jpg|400px|]]

'''Refresh ''': refreshes the DVR List

'''Connect ''': connects ViewPro to the DVR

'''Close ''': disconnects ViewPro from the DVR

'''Live View ''': displays the live video feed in ViewPro

'''Explore ''': opens the Explore Window for viewing and management of videos on the DVR

'''Setup ''': same as Setup>Remote Setup''' '''

'''Set Config To DVR ''': Upload a configuration file to the DVR

'''Get Config From DVR ''': Save the configuration from the DVR

'''Upgrade DVR ''': update of firmware

'''Restart DVR ''': Reboot the DVR operating system

'''Add DVR ''': used to add a new DVR to the list

=Explore Window=

[[File:explorewindow.jpg|600px|]]

==Video Selection==

Videos on the connected DVR can be selected by date, time or channel (in separate mode only).

[[File:videoselection1.jpg|600px|]]

Click on the Hour of Day line over the desired hour to switch to 2 hour time display.

[[File:videoselection2.jpg|600px|]]

Click on the time again to switch to a 10 Minute display

[[File:videoselection3.jpg|600px|]]

Videos meeting the selection criteria will display in the list

[[File:videoselection4.jpg|400px|]]

==Video Options==

Right click on the event to display the options

[[File:videooptions.jpg|400px|]]

'''Play'''- Plays the selected video in the Event Window

'''Backup'''- Copies the video(s) to the path set in Local Setup. A folder will be created like 2012050813 (Year^Month^Day^Hour) in the selected download location.

'''File Integrity Check'''- Verifies that the video has no corruption issues

'''Burn CD/DVD'''- Obsolete

'''Save GPS Data'''- Save the GPS file for the Video to a location

'''Refresh '''- refreshes the videos list

====

==Backup Options==

Click on the â€œDownload Infoâ€ button to switch from the Time Diagram

Select Downloads to show downloads in progress

Select Downloaded to show completed Downloads

Idrive Viewpro User Guide

2012-10-08T18:09:33Z

Michael: /* Contents */

<center></center>

<center></center>

<center></center>

= ViewPro User Guide=

[[File:ViewPro guide.jpg|center|500px|]]

==Copyright Information ==

This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Idrive, Inc.

Copyright © 2012 Idrive Inc.

This product incorporates copyright protection technology. Use of this copyright protection technology must be authorized by Idrive Inc. Reverse engineering or disassembly is prohibited.

The information in this document is subject to change without notice.

=About ViewPro=

The ViewPro software is used for configuration and management of the idrive D4 DVR system over the Network port on the front of the unit. This eliminates the need for a video terminal. ViewPro is the preferred method for transfer of videos from the DVR over removal of the hard drive.

'''Starting ViewPro'''

The first time you start ViewPro by double clicking the ViewPro icon on your desktop you will be prompted for a user name and password.

[[File:StartingViewPro.jpg|600px|]]

Unless you have previously created users, the User Name and Password are blank. Once you have created a user(s) a user name and password will be required. (User names and passwords are case sensitive)

[[File:ViewProLayout.jpg|600px|]]

'''Local Settings'''

Use the local settings window to control ViewPro settings. The local settings are accessed by Setup>Local Setup

[[File:localsettings.jpg|400px|]]

==User Manage==

Adding users is not required but is advised. This will allow for control of who has access to your DVR settings and Videos. There are three types of users: Administrator, Setup Operator and Normal Operator.

'''Administrators''' have full control of all system functions.

'''Setup Operators''' have permission to change the settings of the idrive D4 but no access to the Explore View

'''Normal Operators''' have permission to manage videos but not make configuration changes.

To add a user click on Add, enter the user name, password and User Level and click OK. You must create an Administrator before any other user so that you are not locked out of the program. For Deletion or Modification of a User select the User and click on Modify or Delete.

[[File:adduser.jpg|500px|]]

==Local Log==

Displays the system log file.

==Other Setup==

Set the Backup Path (location Videos will be downloaded to)

[[File:othersetup.jpg|400px|]]

Checking the Auto Download File box immediately copies ALL videos from the DVR currently connected. (This is may be a large volume of data. It is recommended that you download only specific videos of interest)

DVR Server IP or Domain is not used at this time.

=Add DVR(s)=

You must enter the idrive D4 DVR information into ViewPro. Right click on DVR List and select Add DVR. The default address for the Idrive D4 is 192.168.0.220. Since you typically would only be connecting to one DVR at a time, one DVR entry can work for your entire fleet. The video files have the individual serial numbers encoded in them to differentiate the unit they were captured by.

[[File:adddvr.jpg|200px|]]

Enter the information for the idrive D4 and click OK.

DVR Name- Your choice

IP Address- 192.168.0.220 (Default)

[[File:adddvrinformation.jpg|600px|]]

Ensure your network card is set up to work with the 192.168.0.x subnet. Plug a cat5 cable into the Network ports of the D4 and the computer and you should be ready to connect.

'''Remote Settings'''

Use the Remote settings window to review or change the settings on a connected DVR. The Remote settings are accessed by Setup>Remote Setup (To connect to a DVR Double click on a DVR from the list). The settings match those in the onboard DVR Menu system. For details on settings please reference the Idrive D4 user Guide.

[[File:remotesettings.jpg|600px|]]

After changing the desired setting(s) click "Set" to save the changes. "Reset DVR" reboots the idrive D4 system.

==Device Info View==

[[File:deviceinfo.jpg|600px|]]

==Channel Info View==

[[File:channelinfo.jpg|600px|]]

==Alarm Info View==

[[File:alarminfo.jpg|600px|]]

==Vehicle Info View==

[[File:vehicleinfo.jpg|600px|]]

'''DVR Management'''

Right Click on the connected DVR and select the function

[[File:dvrmanagement.jpg|400px|]]

'''Refresh ''': refreshes the DVR List

'''Connect ''': connects ViewPro to the DVR

'''Close ''': disconnects ViewPro from the DVR

'''Live View ''': displays the live video feed in ViewPro

'''Explore ''': opens the Explore Window for viewing and management of videos on the DVR

'''Setup ''': same as Setup>Remote Setup''' '''

'''Set Config To DVR ''': Upload a configuration file to the DVR

'''Get Config From DVR ''': Save the configuration from the DVR

'''Upgrade DVR ''': update of firmware

'''Restart DVR ''': Reboot the DVR operating system

'''Add DVR ''': used to add a new DVR to the list

=Explore Window=

[[File:explorewindow.jpg|600px|]]

==Video Selection==

Videos on the connected DVR can be selected by date, time or channel (in separate mode only).

[[File:videoselection1.jpg|600px|]]

Click on the Hour of Day line over the desired hour to switch to 2 hour time display.

[[File:videoselection2.jpg|600px|]]

Click on the time again to switch to a 10 Minute display

[[File:videoselection3.jpg|600px|]]

Videos meeting the selection criteria will display in the list

[[File:videoselection4.jpg|400px|]]

==Video Options==

Right click on the event to display the options

[[File:videooptions.jpg|400px|]]

'''Play'''- Plays the selected video in the Event Window

'''Backup'''- Copies the video(s) to the path set in Local Setup. A folder will be created like 2012050813 (Year^Month^Day^Hour) in the selected download location.

'''File Integrity Check'''- Verifies that the video has no corruption issues

'''Burn CD/DVD'''- Obsolete

'''Save GPS Data'''- Save the GPS file for the Video to a location

'''Refresh '''- refreshes the videos list

====

====

==Backup Options==

Click on the â€œDownload Infoâ€ button to switch from the Time Diagram

Select Downloads to show downloads in progress

Select Downloaded to show completed Downloads

Idrive Viewpro User Guide

2012-10-08T18:09:12Z

Michael: /* == */

<center></center>

<center></center>

<center></center>

= ViewPro User Guide=

[[File:ViewPro guide.jpg|center|500px|]]

==Copyright Information ==

This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Idrive, Inc.

Copyright © 2012 Idrive Inc.

This product incorporates copyright protection technology. Use of this copyright protection technology must be authorized by Idrive Inc. Reverse engineering or disassembly is prohibited.

The information in this document is subject to change without notice.

=Contents=

[ ViewPro Software User Guide 1]

''[ Copyright Information 2]

[ Contents 3]

[ About ViewPro 4]

'''[ Starting ViewPro 4]

'''[ Local Settings 5]

''[ User Manage 5]

''[ Local Log 6]

''[ Other Setup 6]

[ Add DVR(s) 7]

'''[ Remote Settings 8]

''[ Device Info View 8]

''[ Channel Info View 9]

''[ Alarm Info View 9]

''[ Vehicle Info View 10]

'''[ DVR Management 11]

[ Explore Window 12]

''[ Video Selection 13]

''[ Video Options 14]

''[ Backup Options 15]

=About ViewPro=

The ViewPro software is used for configuration and management of the idrive D4 DVR system over the Network port on the front of the unit. This eliminates the need for a video terminal. ViewPro is the preferred method for transfer of videos from the DVR over removal of the hard drive.

'''Starting ViewPro'''

The first time you start ViewPro by double clicking the ViewPro icon on your desktop you will be prompted for a user name and password.

[[File:StartingViewPro.jpg|600px|]]

Unless you have previously created users, the User Name and Password are blank. Once you have created a user(s) a user name and password will be required. (User names and passwords are case sensitive)

[[File:ViewProLayout.jpg|600px|]]

'''Local Settings'''

Use the local settings window to control ViewPro settings. The local settings are accessed by Setup>Local Setup

[[File:localsettings.jpg|400px|]]

==User Manage==

Adding users is not required but is advised. This will allow for control of who has access to your DVR settings and Videos. There are three types of users: Administrator, Setup Operator and Normal Operator.

'''Administrators''' have full control of all system functions.

'''Setup Operators''' have permission to change the settings of the idrive D4 but no access to the Explore View

'''Normal Operators''' have permission to manage videos but not make configuration changes.

To add a user click on Add, enter the user name, password and User Level and click OK. You must create an Administrator before any other user so that you are not locked out of the program. For Deletion or Modification of a User select the User and click on Modify or Delete.

[[File:adduser.jpg|500px|]]

==Local Log==

Displays the system log file.

==Other Setup==

Set the Backup Path (location Videos will be downloaded to)

[[File:othersetup.jpg|400px|]]

Checking the Auto Download File box immediately copies ALL videos from the DVR currently connected. (This is may be a large volume of data. It is recommended that you download only specific videos of interest)

DVR Server IP or Domain is not used at this time.

=Add DVR(s)=

You must enter the idrive D4 DVR information into ViewPro. Right click on DVR List and select Add DVR. The default address for the Idrive D4 is 192.168.0.220. Since you typically would only be connecting to one DVR at a time, one DVR entry can work for your entire fleet. The video files have the individual serial numbers encoded in them to differentiate the unit they were captured by.

[[File:adddvr.jpg|200px|]]

Enter the information for the idrive D4 and click OK.

DVR Name- Your choice

IP Address- 192.168.0.220 (Default)

[[File:adddvrinformation.jpg|600px|]]

Ensure your network card is set up to work with the 192.168.0.x subnet. Plug a cat5 cable into the Network ports of the D4 and the computer and you should be ready to connect.

'''Remote Settings'''

Use the Remote settings window to review or change the settings on a connected DVR. The Remote settings are accessed by Setup>Remote Setup (To connect to a DVR Double click on a DVR from the list). The settings match those in the onboard DVR Menu system. For details on settings please reference the Idrive D4 user Guide.

[[File:remotesettings.jpg|600px|]]

After changing the desired setting(s) click "Set" to save the changes. "Reset DVR" reboots the idrive D4 system.

==Device Info View==

[[File:deviceinfo.jpg|600px|]]

==Channel Info View==

[[File:channelinfo.jpg|600px|]]

==Alarm Info View==

[[File:alarminfo.jpg|600px|]]

==Vehicle Info View==

[[File:vehicleinfo.jpg|600px|]]

'''DVR Management'''

Right Click on the connected DVR and select the function

[[File:dvrmanagement.jpg|400px|]]

'''Refresh ''': refreshes the DVR List

'''Connect ''': connects ViewPro to the DVR

'''Close ''': disconnects ViewPro from the DVR

'''Live View ''': displays the live video feed in ViewPro

'''Explore ''': opens the Explore Window for viewing and management of videos on the DVR

'''Setup ''': same as Setup>Remote Setup''' '''

'''Set Config To DVR ''': Upload a configuration file to the DVR

'''Get Config From DVR ''': Save the configuration from the DVR

'''Upgrade DVR ''': update of firmware

'''Restart DVR ''': Reboot the DVR operating system

'''Add DVR ''': used to add a new DVR to the list

=Explore Window=

[[File:explorewindow.jpg|600px|]]

==Video Selection==

Videos on the connected DVR can be selected by date, time or channel (in separate mode only).

[[File:videoselection1.jpg|600px|]]

Click on the Hour of Day line over the desired hour to switch to 2 hour time display.

[[File:videoselection2.jpg|600px|]]

Click on the time again to switch to a 10 Minute display

[[File:videoselection3.jpg|600px|]]

Videos meeting the selection criteria will display in the list

[[File:videoselection4.jpg|400px|]]

==Video Options==

Right click on the event to display the options

[[File:videooptions.jpg|400px|]]

'''Play'''- Plays the selected video in the Event Window

'''Backup'''- Copies the video(s) to the path set in Local Setup. A folder will be created like 2012050813 (Year^Month^Day^Hour) in the selected download location.

'''File Integrity Check'''- Verifies that the video has no corruption issues

'''Burn CD/DVD'''- Obsolete

'''Save GPS Data'''- Save the GPS file for the Video to a location

'''Refresh '''- refreshes the videos list

====

====

==Backup Options==

Click on the â€œDownload Infoâ€ button to switch from the Time Diagram

Select Downloads to show downloads in progress

Select Downloaded to show completed Downloads

Idrive Viewpro User Guide

2012-10-08T18:08:59Z

Michael: /* Explore Window */

<center></center>

<center></center>

<center></center>

= ViewPro User Guide=

[[File:ViewPro guide.jpg|center|500px|]]

==Copyright Information ==

This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Idrive, Inc.

Copyright © 2012 Idrive Inc.

This product incorporates copyright protection technology. Use of this copyright protection technology must be authorized by Idrive Inc. Reverse engineering or disassembly is prohibited.

The information in this document is subject to change without notice.

=Contents=

[ ViewPro Software User Guide 1]

''[ Copyright Information 2]

[ Contents 3]

[ About ViewPro 4]

'''[ Starting ViewPro 4]

'''[ Local Settings 5]

''[ User Manage 5]

''[ Local Log 6]

''[ Other Setup 6]

[ Add DVR(s) 7]

'''[ Remote Settings 8]

''[ Device Info View 8]

''[ Channel Info View 9]

''[ Alarm Info View 9]

''[ Vehicle Info View 10]

'''[ DVR Management 11]

[ Explore Window 12]

''[ Video Selection 13]

''[ Video Options 14]

''[ Backup Options 15]

=About ViewPro=

The ViewPro software is used for configuration and management of the idrive D4 DVR system over the Network port on the front of the unit. This eliminates the need for a video terminal. ViewPro is the preferred method for transfer of videos from the DVR over removal of the hard drive.

'''Starting ViewPro'''

The first time you start ViewPro by double clicking the ViewPro icon on your desktop you will be prompted for a user name and password.

[[File:StartingViewPro.jpg|600px|]]

Unless you have previously created users, the User Name and Password are blank. Once you have created a user(s) a user name and password will be required. (User names and passwords are case sensitive)

[[File:ViewProLayout.jpg|600px|]]

'''Local Settings'''

Use the local settings window to control ViewPro settings. The local settings are accessed by Setup>Local Setup

[[File:localsettings.jpg|400px|]]

==User Manage==

Adding users is not required but is advised. This will allow for control of who has access to your DVR settings and Videos. There are three types of users: Administrator, Setup Operator and Normal Operator.

'''Administrators''' have full control of all system functions.

'''Setup Operators''' have permission to change the settings of the idrive D4 but no access to the Explore View

'''Normal Operators''' have permission to manage videos but not make configuration changes.

To add a user click on Add, enter the user name, password and User Level and click OK. You must create an Administrator before any other user so that you are not locked out of the program. For Deletion or Modification of a User select the User and click on Modify or Delete.

[[File:adduser.jpg|500px|]]

==Local Log==

Displays the system log file.

==Other Setup==

Set the Backup Path (location Videos will be downloaded to)

[[File:othersetup.jpg|400px|]]

Checking the Auto Download File box immediately copies ALL videos from the DVR currently connected. (This is may be a large volume of data. It is recommended that you download only specific videos of interest)

DVR Server IP or Domain is not used at this time.

=Add DVR(s)=

You must enter the idrive D4 DVR information into ViewPro. Right click on DVR List and select Add DVR. The default address for the Idrive D4 is 192.168.0.220. Since you typically would only be connecting to one DVR at a time, one DVR entry can work for your entire fleet. The video files have the individual serial numbers encoded in them to differentiate the unit they were captured by.

[[File:adddvr.jpg|200px|]]

Enter the information for the idrive D4 and click OK.

DVR Name- Your choice

IP Address- 192.168.0.220 (Default)

[[File:adddvrinformation.jpg|600px|]]

Ensure your network card is set up to work with the 192.168.0.x subnet. Plug a cat5 cable into the Network ports of the D4 and the computer and you should be ready to connect.

'''Remote Settings'''

Use the Remote settings window to review or change the settings on a connected DVR. The Remote settings are accessed by Setup>Remote Setup (To connect to a DVR Double click on a DVR from the list). The settings match those in the onboard DVR Menu system. For details on settings please reference the Idrive D4 user Guide.

[[File:remotesettings.jpg|600px|]]

After changing the desired setting(s) click "Set" to save the changes. "Reset DVR" reboots the idrive D4 system.

==Device Info View==

[[File:deviceinfo.jpg|600px|]]

==Channel Info View==

[[File:channelinfo.jpg|600px|]]

==Alarm Info View==

[[File:alarminfo.jpg|600px|]]

==Vehicle Info View==

[[File:vehicleinfo.jpg|600px|]]

'''DVR Management'''

Right Click on the connected DVR and select the function

[[File:dvrmanagement.jpg|400px|]]

'''Refresh ''': refreshes the DVR List

'''Connect ''': connects ViewPro to the DVR

'''Close ''': disconnects ViewPro from the DVR

'''Live View ''': displays the live video feed in ViewPro

'''Explore ''': opens the Explore Window for viewing and management of videos on the DVR

'''Setup ''': same as Setup>Remote Setup''' '''

'''Set Config To DVR ''': Upload a configuration file to the DVR

'''Get Config From DVR ''': Save the configuration from the DVR

'''Upgrade DVR ''': update of firmware

'''Restart DVR ''': Reboot the DVR operating system

'''Add DVR ''': used to add a new DVR to the list

=Explore Window=

[[File:explorewindow.jpg|600px|]]

==Video Selection==

Videos on the connected DVR can be selected by date, time or channel (in separate mode only).

[[File:videoselection1.jpg|600px|]]

Click on the Hour of Day line over the desired hour to switch to 2 hour time display.

[[File:videoselection2.jpg|600px|]]

Click on the time again to switch to a 10 Minute display

[[File:videoselection3.jpg|600px|]]

Videos meeting the selection criteria will display in the list

[[File:videoselection4.jpg|400px|]]

==Video Options==

Right click on the event to display the options

[[File:videooptions.jpg|400px|]]

'''Play'''- Plays the selected video in the Event Window

'''Backup'''- Copies the video(s) to the path set in Local Setup. A folder will be created like 2012050813 (Year^Month^Day^Hour) in the selected download location.

'''File Integrity Check'''- Verifies that the video has no corruption issues

'''Burn CD/DVD'''- Obsolete

'''Save GPS Data'''- Save the GPS file for the Video to a location

'''Refresh '''- refreshes the videos list

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==Backup Options==

Click on the â€œDownload Infoâ€ button to switch from the Time Diagram

Select Downloads to show downloads in progress

Select Downloaded to show completed Downloads

File:Videooptions.jpg

2012-10-08T18:08:12Z

Michael:

File:Videoselection4.jpg

2012-10-08T18:07:18Z

Michael: