Idrive - User contributions [en]

AI RMA Documentation:AI AI RMA and Programming Process

2022-03-01T13:46:00Z

Ionut: /* Receive RMA */

=AI RMA Process=

==Receive RMA==

Once the Support department has determined that RMA is necessary, they will fill in the form. (The Support team will mention in the form if there is any special action that needs to be taken before the repair starts)

The customer will be informed by the Support team of an estimated cost of repair(if the camera is outside of warranty) and if they agree the RMA process will begin.

The Support team will provide shipping instructions; upon receipt fill in the received date in the RMA form.

Once the shipment arrives, Support will notify the Repairs team. Information for each RMA request will be accessed from the Master RMA log file, which can be accessed [https://docs.google.com/spreadsheets/d/1ptT1N1CMiNKUEmOBbJvQLosmK3sncBsB/edit#gid=771337850 here]

 After each step of the RMA process, the Repairs team will need to update the RMA status in AC as seen below: 
 
[[File:RMA_AC_1.png]]
 
[[File:RMA_AC_2.png]]
 
[[File:RMA_AC_3.png]]

 

==Inspect the AI Camera==

Check general condition

Check the Power connector to see if it is broken (Check key position) '''If broken DO NOT PLUG IN THE CAMERA''', go to disassembly.

 

==Initial Test==

Test the camera to verify reported issues.

Determine if the AI is able to power on using the Idrive Ai Switch Box. If it does not power on, unplug from switch box and disassemble.

'''Note: When the USB cable is plugged into the camera but the power is not on, the AI will start to boot but fail in a loop. This is because the USB does not supply enough power to run the camera.'''

If the AI has previously had the power connector re-flowed you may not need to disassemble it. If it has not had this done then it will need to be disassembled to fix the connector.

 

==Hardware issue Documentation==

Determine if the Ai power connector is physically damaged. If it is make a note for out of warranty repair. see: [[AI RMA Documentation:AI AI Power Connector Reflow/Repair | AI Power Connector Reflow/Repair]].

Document all issue in the Admin Center. 

::*Click the HW "Gear"

::*Select Issue from the pulldown menu

::*Once the issue is fixed click "Solved".

[[File:AC_HW_notes1.png|700px|]]

 

==Disassembly==

*Remove the 4 screws from the front of the case (TORX #6)

*Disconnect the 3 Coax cables from the main board.

:: '''Do not pull directly up on the connectors or it can pull the connector off of the board!!'''

::Remove the cable but GENTLY prying up on the cable side of the connector and rock it up. (use the small pry tool)

*Remove the display board

*Remove the nut from the power connector (10mm on some 11mm on others, socket or wrench)

*lightly pry the board from the bottom and lift it out of the case

*Remove the speaker connector from the back of the board '''the connector pulls up and not in the direction of the wires'''

 

==Before Programming==

'''If the unit needs footage pulled from it, do this before anything else!'''

See: [[AI RMA Documentation:AI File Recovery with Android Studio | File Recovery with Android Studio]]

To pull footage connect Ai to Idrive Ai Switch Box and use a micro USB cable to connect the Ai to your desktop computer. (refer to Ai Power Loss Events section for now).

 

==Programming==

*Notes:

-Unlike previous Idrive X-series cameras, the Ai does not need to be disassembled to connect to factory tool. It will need to be disassembled if there are any internal issues.

-When a USB cable is plugged into the AI but power is turned off the camera will start to boot but continuously restart. This is because the USB does not supply enough power to fully run the camera.

 

==Reassemble==

* Make sure the speaker wire is not between the board and heatsink or the USB connector will not align in the plastics (and the heatsink will not be effective)
 
==Final Testing==

FINAL TEST (VIA FACTORY TOOL)
1. Open Factory Tool -> Factory - New devices – Auto -> Event Test – Transfer and Play (event test window will open – see at point 7)

[[File:poza1.png]]

[[File:poza2.png]]

2. Connect 5 assembled AI cameras to Switch boxes power supplies (Power and Ignition are OFF).

[[File:poza3.jpg|500px|]]

3. Switch Power and Ignition ON -> AI cameras will start to boot (Idrive logo will be displayed).

[[File:poza4.jpg|400px|]]

[[File:poza5.png]]

In this phase, AI cameras connect to GPS and to network (2G/3G/4G). The operator must pay attention to the cameras screens to assure that connections are available, and that all the icons are displayed and there is no error code. The Operator must test IR LED functionality by hovering a smartphone camera over the front of the device and see 4 separate lights – See picture below. 

[[File:poza6.png]]

4. Trigger a SHOCK event by pulling (shaking) each AI camera backward and forward (once or twice)-> Message SHOCK will be displayed on the screen, moment when the camera starts recording the event.

[[File:poza7.jpg|400px|]]

5. After triggering and recording the SHOCK event (display gets back to normal), Switch Ignition OFF for AI cameras.

In this phase, AI cameras connect to Wi-Fi and start transferring. A text with IGNITION OFF followed by CLOSING TRIGGERS, by CONNECTING WIFI and by TRANSFERING along with specific icons, will be displayed on the screen.

[[File:poza8.png]]

6. In the event test window, click on Play for each of the AI camera in the Play events area -> the record of the SHOCK event will be played.

[[File:poza9.png]]

Verify the focus of both lenses (image clarity). If the image is clear, lens focus was done properly. If not, the camera must be put aside. Check also if GPS route was recorded.

7. If lens focus OK and GPS route recorded -> Click on Label Printed – Print and print 2 labels. Close the window.

[[File:poza10.png]]

[[File:poza11.png|900px|]]

There will be displayed 2 messages: one for label print confirmation and one for beep confirmation.

If label was not printed, click NO and try again to reprint the label. Camera starts to beep only if label printed was confirmed. Once label print and beep confirmed, serial number text row turnes green. If there is no beep, it means that the camera has a problem with the speaker.

8. Camera will shut down automatically (SHUTTING DOWN message will be displayed) -> Switch Power OFF and Unplug the camera.

[[File:poza12.jpg]]

9. Apply one label on the bottom of the AI camera and one on the right side of the Final box.

[[File:poza13.jpg|500px|]]

[[File:poza14.jpg|500px|]]

10. Put the AI camera into the Final box.

[[File:poza15.jpg|600px|]]

ISSUES:

*AI camera doesn’t boot (display is off): verify power circular connector if it’s properly soldered to the board.

If yes, AI camera has a problem with the display -> display needs to be replaced

If it’s not, manually redo the soldering of the connector.

*AI camera appear with red text in the event test window, click on View in the View Transfer Log and see what error occurred.

[[File:poza16.png]]

First, redo the final test (without another shock trigger). If camera didn’t pass second time either, try solutions below:

*Network error

verify if the 4G antenna connector is OK and properly inserted (visual inspection).

verify if the cable is properly soldered to the antenna.

If both above OK -> replace SIM card.

If one or both above are NOK, replace connector/replace cable/manually redo the soldering.

*GPS error

verify if the GPS antenna connector is OK and properly inserted (visual inspection)

verify if the cable is properly soldered to the antenna.

*Infinite loop = HW problem which requires a close HW verification.

*Lens focus NOK -> Disassemble the AI camera and replace entire gasket + lens holders + lens assembly.

*AI camera doesn’t beep = speaker problems -> verify if speaker connector is OK and if it’s properly inserted (visual inspection).

 

==Final Docs==

Every time progress is made with an RMA, the RMA form must be updated by the Repair team. Forms can be accessed directly from the Master RMA log found [https://docs.google.com/spreadsheets/d/1ptT1N1CMiNKUEmOBbJvQLosmK3sncBsB/edit#gid=771337850 here].
[[File:RMA_Log_WIP.xlsx.png]]

Once repairs have been completed from an RMA, the Master Log will also be updated accordingly.
 
[[File:RMA_form_2.xlsx.png]]

The final costs will be added and sent to the customer based on what was repaired.

Once the customer agrees to the costs, the shipment can be made.

AI RMA Documentation:AI AI RMA and Programming Process

2022-03-01T13:45:25Z

Ionut: /* Receive RMA */

=AI RMA Process=

==Receive RMA==

Once the Support department has determined that RMA is necessary, they will fill in the form. (The Support team will mention in the form if there is any special action that needs to be taken before the repair starts)

The customer will be informed by the Support team of an estimated cost of repair and if they agree the RMA process will begin.

The Support team will provide shipping instructions; upon receipt fill in the received date in the RMA form.

Once the shipment arrives, Support will notify the Repairs team. Information for each RMA request will be accessed from the Master RMA log file, which can be accessed [https://docs.google.com/spreadsheets/d/1ptT1N1CMiNKUEmOBbJvQLosmK3sncBsB/edit#gid=771337850 here]

 After each step of the RMA process, the Repairs team will need to update the RMA status in AC as seen below: 
 
[[File:RMA_AC_1.png]]
 
[[File:RMA_AC_2.png]]
 
[[File:RMA_AC_3.png]]

 

==Inspect the AI Camera==

Check general condition

Check the Power connector to see if it is broken (Check key position) '''If broken DO NOT PLUG IN THE CAMERA''', go to disassembly.

 

==Initial Test==

Test the camera to verify reported issues.

Determine if the AI is able to power on using the Idrive Ai Switch Box. If it does not power on, unplug from switch box and disassemble.

'''Note: When the USB cable is plugged into the camera but the power is not on, the AI will start to boot but fail in a loop. This is because the USB does not supply enough power to run the camera.'''

If the AI has previously had the power connector re-flowed you may not need to disassemble it. If it has not had this done then it will need to be disassembled to fix the connector.

 

==Hardware issue Documentation==

Determine if the Ai power connector is physically damaged. If it is make a note for out of warranty repair. see: [[AI RMA Documentation:AI AI Power Connector Reflow/Repair | AI Power Connector Reflow/Repair]].

Document all issue in the Admin Center. 

::*Click the HW "Gear"

::*Select Issue from the pulldown menu

::*Once the issue is fixed click "Solved".

[[File:AC_HW_notes1.png|700px|]]

 

==Disassembly==

*Remove the 4 screws from the front of the case (TORX #6)

*Disconnect the 3 Coax cables from the main board.

:: '''Do not pull directly up on the connectors or it can pull the connector off of the board!!'''

::Remove the cable but GENTLY prying up on the cable side of the connector and rock it up. (use the small pry tool)

*Remove the display board

*Remove the nut from the power connector (10mm on some 11mm on others, socket or wrench)

*lightly pry the board from the bottom and lift it out of the case

*Remove the speaker connector from the back of the board '''the connector pulls up and not in the direction of the wires'''

 

==Before Programming==

'''If the unit needs footage pulled from it, do this before anything else!'''

See: [[AI RMA Documentation:AI File Recovery with Android Studio | File Recovery with Android Studio]]

To pull footage connect Ai to Idrive Ai Switch Box and use a micro USB cable to connect the Ai to your desktop computer. (refer to Ai Power Loss Events section for now).

 

==Programming==

*Notes:

-Unlike previous Idrive X-series cameras, the Ai does not need to be disassembled to connect to factory tool. It will need to be disassembled if there are any internal issues.

-When a USB cable is plugged into the AI but power is turned off the camera will start to boot but continuously restart. This is because the USB does not supply enough power to fully run the camera.

 

==Reassemble==

* Make sure the speaker wire is not between the board and heatsink or the USB connector will not align in the plastics (and the heatsink will not be effective)
 
==Final Testing==

FINAL TEST (VIA FACTORY TOOL)
1. Open Factory Tool -> Factory - New devices – Auto -> Event Test – Transfer and Play (event test window will open – see at point 7)

[[File:poza1.png]]

[[File:poza2.png]]

2. Connect 5 assembled AI cameras to Switch boxes power supplies (Power and Ignition are OFF).

[[File:poza3.jpg|500px|]]

3. Switch Power and Ignition ON -> AI cameras will start to boot (Idrive logo will be displayed).

[[File:poza4.jpg|400px|]]

[[File:poza5.png]]

In this phase, AI cameras connect to GPS and to network (2G/3G/4G). The operator must pay attention to the cameras screens to assure that connections are available, and that all the icons are displayed and there is no error code. The Operator must test IR LED functionality by hovering a smartphone camera over the front of the device and see 4 separate lights – See picture below. 

[[File:poza6.png]]

4. Trigger a SHOCK event by pulling (shaking) each AI camera backward and forward (once or twice)-> Message SHOCK will be displayed on the screen, moment when the camera starts recording the event.

[[File:poza7.jpg|400px|]]

5. After triggering and recording the SHOCK event (display gets back to normal), Switch Ignition OFF for AI cameras.

In this phase, AI cameras connect to Wi-Fi and start transferring. A text with IGNITION OFF followed by CLOSING TRIGGERS, by CONNECTING WIFI and by TRANSFERING along with specific icons, will be displayed on the screen.

[[File:poza8.png]]

6. In the event test window, click on Play for each of the AI camera in the Play events area -> the record of the SHOCK event will be played.

[[File:poza9.png]]

Verify the focus of both lenses (image clarity). If the image is clear, lens focus was done properly. If not, the camera must be put aside. Check also if GPS route was recorded.

7. If lens focus OK and GPS route recorded -> Click on Label Printed – Print and print 2 labels. Close the window.

[[File:poza10.png]]

[[File:poza11.png|900px|]]

There will be displayed 2 messages: one for label print confirmation and one for beep confirmation.

If label was not printed, click NO and try again to reprint the label. Camera starts to beep only if label printed was confirmed. Once label print and beep confirmed, serial number text row turnes green. If there is no beep, it means that the camera has a problem with the speaker.

8. Camera will shut down automatically (SHUTTING DOWN message will be displayed) -> Switch Power OFF and Unplug the camera.

[[File:poza12.jpg]]

9. Apply one label on the bottom of the AI camera and one on the right side of the Final box.

[[File:poza13.jpg|500px|]]

[[File:poza14.jpg|500px|]]

10. Put the AI camera into the Final box.

[[File:poza15.jpg|600px|]]

ISSUES:

*AI camera doesn’t boot (display is off): verify power circular connector if it’s properly soldered to the board.

If yes, AI camera has a problem with the display -> display needs to be replaced

If it’s not, manually redo the soldering of the connector.

*AI camera appear with red text in the event test window, click on View in the View Transfer Log and see what error occurred.

[[File:poza16.png]]

First, redo the final test (without another shock trigger). If camera didn’t pass second time either, try solutions below:

*Network error

verify if the 4G antenna connector is OK and properly inserted (visual inspection).

verify if the cable is properly soldered to the antenna.

If both above OK -> replace SIM card.

If one or both above are NOK, replace connector/replace cable/manually redo the soldering.

*GPS error

verify if the GPS antenna connector is OK and properly inserted (visual inspection)

verify if the cable is properly soldered to the antenna.

*Infinite loop = HW problem which requires a close HW verification.

*Lens focus NOK -> Disassemble the AI camera and replace entire gasket + lens holders + lens assembly.

*AI camera doesn’t beep = speaker problems -> verify if speaker connector is OK and if it’s properly inserted (visual inspection).

 

==Final Docs==

Every time progress is made with an RMA, the RMA form must be updated by the Repair team. Forms can be accessed directly from the Master RMA log found [https://docs.google.com/spreadsheets/d/1ptT1N1CMiNKUEmOBbJvQLosmK3sncBsB/edit#gid=771337850 here].
[[File:RMA_Log_WIP.xlsx.png]]

Once repairs have been completed from an RMA, the Master Log will also be updated accordingly.
 
[[File:RMA_form_2.xlsx.png]]

The final costs will be added and sent to the customer based on what was repaired.

Once the customer agrees to the costs, the shipment can be made.

AI RMA Documentation:AI AI RMA and Programming Process

2022-03-01T13:43:46Z

Ionut: /* AI RMA Process */

=AI RMA Process=

==Receive RMA==

Once the Support department has determined that RMA is necessary, they will fill in the form. (The Support team will mention in the form if there is there is any special action that needs to be taken before the repair starts)

The customer will be informed by the Support team of an estimated cost of repair and if they agree the RMA process will begin.

The Support team will provide shipping instructions; upon receipt fill in the received date in the RMA form.

Once the shipment arrives, Support will notify the Repairs team. Information for each RMA request will be accessed from the Master RMA log file, which can be accessed [https://docs.google.com/spreadsheets/d/1ptT1N1CMiNKUEmOBbJvQLosmK3sncBsB/edit#gid=771337850 here]

 After each step of the RMA process, the Repairs team will need to update the RMA status in AC as seen below: 
 
[[File:RMA_AC_1.png]]
 
[[File:RMA_AC_2.png]]
 
[[File:RMA_AC_3.png]]

 

==Inspect the AI Camera==

Check general condition

Check the Power connector to see if it is broken (Check key position) '''If broken DO NOT PLUG IN THE CAMERA''', go to disassembly.

 

==Initial Test==

Test the camera to verify reported issues.

Determine if the AI is able to power on using the Idrive Ai Switch Box. If it does not power on, unplug from switch box and disassemble.

'''Note: When the USB cable is plugged into the camera but the power is not on, the AI will start to boot but fail in a loop. This is because the USB does not supply enough power to run the camera.'''

If the AI has previously had the power connector re-flowed you may not need to disassemble it. If it has not had this done then it will need to be disassembled to fix the connector.

 

==Hardware issue Documentation==

Determine if the Ai power connector is physically damaged. If it is make a note for out of warranty repair. see: [[AI RMA Documentation:AI AI Power Connector Reflow/Repair | AI Power Connector Reflow/Repair]].

Document all issue in the Admin Center. 

::*Click the HW "Gear"

::*Select Issue from the pulldown menu

::*Once the issue is fixed click "Solved".

[[File:AC_HW_notes1.png|700px|]]

 

==Disassembly==

*Remove the 4 screws from the front of the case (TORX #6)

*Disconnect the 3 Coax cables from the main board.

:: '''Do not pull directly up on the connectors or it can pull the connector off of the board!!'''

::Remove the cable but GENTLY prying up on the cable side of the connector and rock it up. (use the small pry tool)

*Remove the display board

*Remove the nut from the power connector (10mm on some 11mm on others, socket or wrench)

*lightly pry the board from the bottom and lift it out of the case

*Remove the speaker connector from the back of the board '''the connector pulls up and not in the direction of the wires'''

 

==Before Programming==

'''If the unit needs footage pulled from it, do this before anything else!'''

See: [[AI RMA Documentation:AI File Recovery with Android Studio | File Recovery with Android Studio]]

To pull footage connect Ai to Idrive Ai Switch Box and use a micro USB cable to connect the Ai to your desktop computer. (refer to Ai Power Loss Events section for now).

 

==Programming==

*Notes:

-Unlike previous Idrive X-series cameras, the Ai does not need to be disassembled to connect to factory tool. It will need to be disassembled if there are any internal issues.

-When a USB cable is plugged into the AI but power is turned off the camera will start to boot but continuously restart. This is because the USB does not supply enough power to fully run the camera.

 

==Reassemble==

* Make sure the speaker wire is not between the board and heatsink or the USB connector will not align in the plastics (and the heatsink will not be effective)
 
==Final Testing==

FINAL TEST (VIA FACTORY TOOL)
1. Open Factory Tool -> Factory - New devices – Auto -> Event Test – Transfer and Play (event test window will open – see at point 7)

[[File:poza1.png]]

[[File:poza2.png]]

2. Connect 5 assembled AI cameras to Switch boxes power supplies (Power and Ignition are OFF).

[[File:poza3.jpg|500px|]]

3. Switch Power and Ignition ON -> AI cameras will start to boot (Idrive logo will be displayed).

[[File:poza4.jpg|400px|]]

[[File:poza5.png]]

In this phase, AI cameras connect to GPS and to network (2G/3G/4G). The operator must pay attention to the cameras screens to assure that connections are available, and that all the icons are displayed and there is no error code. The Operator must test IR LED functionality by hovering a smartphone camera over the front of the device and see 4 separate lights – See picture below. 

[[File:poza6.png]]

4. Trigger a SHOCK event by pulling (shaking) each AI camera backward and forward (once or twice)-> Message SHOCK will be displayed on the screen, moment when the camera starts recording the event.

[[File:poza7.jpg|400px|]]

5. After triggering and recording the SHOCK event (display gets back to normal), Switch Ignition OFF for AI cameras.

In this phase, AI cameras connect to Wi-Fi and start transferring. A text with IGNITION OFF followed by CLOSING TRIGGERS, by CONNECTING WIFI and by TRANSFERING along with specific icons, will be displayed on the screen.

[[File:poza8.png]]

6. In the event test window, click on Play for each of the AI camera in the Play events area -> the record of the SHOCK event will be played.

[[File:poza9.png]]

Verify the focus of both lenses (image clarity). If the image is clear, lens focus was done properly. If not, the camera must be put aside. Check also if GPS route was recorded.

7. If lens focus OK and GPS route recorded -> Click on Label Printed – Print and print 2 labels. Close the window.

[[File:poza10.png]]

[[File:poza11.png|900px|]]

There will be displayed 2 messages: one for label print confirmation and one for beep confirmation.

If label was not printed, click NO and try again to reprint the label. Camera starts to beep only if label printed was confirmed. Once label print and beep confirmed, serial number text row turnes green. If there is no beep, it means that the camera has a problem with the speaker.

8. Camera will shut down automatically (SHUTTING DOWN message will be displayed) -> Switch Power OFF and Unplug the camera.

[[File:poza12.jpg]]

9. Apply one label on the bottom of the AI camera and one on the right side of the Final box.

[[File:poza13.jpg|500px|]]

[[File:poza14.jpg|500px|]]

10. Put the AI camera into the Final box.

[[File:poza15.jpg|600px|]]

ISSUES:

*AI camera doesn’t boot (display is off): verify power circular connector if it’s properly soldered to the board.

If yes, AI camera has a problem with the display -> display needs to be replaced

If it’s not, manually redo the soldering of the connector.

*AI camera appear with red text in the event test window, click on View in the View Transfer Log and see what error occurred.

[[File:poza16.png]]

First, redo the final test (without another shock trigger). If camera didn’t pass second time either, try solutions below:

*Network error

verify if the 4G antenna connector is OK and properly inserted (visual inspection).

verify if the cable is properly soldered to the antenna.

If both above OK -> replace SIM card.

If one or both above are NOK, replace connector/replace cable/manually redo the soldering.

*GPS error

verify if the GPS antenna connector is OK and properly inserted (visual inspection)

verify if the cable is properly soldered to the antenna.

*Infinite loop = HW problem which requires a close HW verification.

*Lens focus NOK -> Disassemble the AI camera and replace entire gasket + lens holders + lens assembly.

*AI camera doesn’t beep = speaker problems -> verify if speaker connector is OK and if it’s properly inserted (visual inspection).

 

==Final Docs==

Every time progress is made with an RMA, the RMA form must be updated by the Repair team. Forms can be accessed directly from the Master RMA log found [https://docs.google.com/spreadsheets/d/1ptT1N1CMiNKUEmOBbJvQLosmK3sncBsB/edit#gid=771337850 here].
[[File:RMA_Log_WIP.xlsx.png]]

Once repairs have been completed from an RMA, the Master Log will also be updated accordingly.
 
[[File:RMA_form_2.xlsx.png]]

The final costs will be added and sent to the customer based on what was repaired.

Once the customer agrees to the costs, the shipment can be made.

AI RMA Documentation:AI AI RMA and Programming Process

2022-03-01T13:39:18Z

Ionut: /* AI RMA Process */

=AI RMA Process=

==Receive RMA==

Once the Support department has determined that RMA is necessary, they will fill in the form. (The Support team will mention in the form if there is there is any special action that needs to be taken before the repair starts)

The customer will be informed by the Support team of an estimated cost of repair and if they agree the RMA process will begin.

The Support team will provide shipping instructions; upon receipt fill in the received date in the RMA form.

Once the shipment arrives, Support will notify the Repairs team. Information for each RMA request will be accessed from the Master RMA log file, which can be accessed [https://docs.google.com/spreadsheets/d/1ptT1N1CMiNKUEmOBbJvQLosmK3sncBsB/edit#gid=771337850 here]

 

==Inspect the AI Camera==

Check general condition

Check the Power connector to see if it is broken (Check key position) '''If broken DO NOT PLUG IN THE CAMERA''', go to disassembly.

 

==Initial Test==

Test the camera to verify reported issues.

Determine if the AI is able to power on using the Idrive Ai Switch Box. If it does not power on, unplug from switch box and disassemble.

'''Note: When the USB cable is plugged into the camera but the power is not on, the AI will start to boot but fail in a loop. This is because the USB does not supply enough power to run the camera.'''

If the AI has previously had the power connector re-flowed you may not need to disassemble it. If it has not had this done then it will need to be disassembled to fix the connector.

 

==Hardware issue Documentation==

Determine if the Ai power connector is physically damaged. If it is make a note for out of warranty repair. see: [[AI RMA Documentation:AI AI Power Connector Reflow/Repair | AI Power Connector Reflow/Repair]].

Document all issue in the Admin Center. 

::*Click the HW "Gear"

::*Select Issue from the pulldown menu

::*Once the issue is fixed click "Solved".

[[File:AC_HW_notes1.png|700px|]]

 

==Disassembly==

*Remove the 4 screws from the front of the case (TORX #6)

*Disconnect the 3 Coax cables from the main board.

:: '''Do not pull directly up on the connectors or it can pull the connector off of the board!!'''

::Remove the cable but GENTLY prying up on the cable side of the connector and rock it up. (use the small pry tool)

*Remove the display board

*Remove the nut from the power connector (10mm on some 11mm on others, socket or wrench)

*lightly pry the board from the bottom and lift it out of the case

*Remove the speaker connector from the back of the board '''the connector pulls up and not in the direction of the wires'''

 

==Before Programming==

'''If the unit needs footage pulled from it, do this before anything else!'''

See: [[AI RMA Documentation:AI File Recovery with Android Studio | File Recovery with Android Studio]]

To pull footage connect Ai to Idrive Ai Switch Box and use a micro USB cable to connect the Ai to your desktop computer. (refer to Ai Power Loss Events section for now).

 

==Programming==

*Notes:

-Unlike previous Idrive X-series cameras, the Ai does not need to be disassembled to connect to factory tool. It will need to be disassembled if there are any internal issues.

-When a USB cable is plugged into the AI but power is turned off the camera will start to boot but continuously restart. This is because the USB does not supply enough power to fully run the camera.

 

==Reassemble==

* Make sure the speaker wire is not between the board and heatsink or the USB connector will not align in the plastics (and the heatsink will not be effective)
 
==Final Testing==

FINAL TEST (VIA FACTORY TOOL)
1. Open Factory Tool -> Factory - New devices – Auto -> Event Test – Transfer and Play (event test window will open – see at point 7)

[[File:poza1.png]]

[[File:poza2.png]]

2. Connect 5 assembled AI cameras to Switch boxes power supplies (Power and Ignition are OFF).

[[File:poza3.jpg|500px|]]

3. Switch Power and Ignition ON -> AI cameras will start to boot (Idrive logo will be displayed).

[[File:poza4.jpg|400px|]]

[[File:poza5.png]]

In this phase, AI cameras connect to GPS and to network (2G/3G/4G). The operator must pay attention to the cameras screens to assure that connections are available, and that all the icons are displayed and there is no error code. The Operator must test IR LED functionality by hovering a smartphone camera over the front of the device and see 4 separate lights – See picture below. 

[[File:poza6.png]]

4. Trigger a SHOCK event by pulling (shaking) each AI camera backward and forward (once or twice)-> Message SHOCK will be displayed on the screen, moment when the camera starts recording the event.

[[File:poza7.jpg|400px|]]

5. After triggering and recording the SHOCK event (display gets back to normal), Switch Ignition OFF for AI cameras.

In this phase, AI cameras connect to Wi-Fi and start transferring. A text with IGNITION OFF followed by CLOSING TRIGGERS, by CONNECTING WIFI and by TRANSFERING along with specific icons, will be displayed on the screen.

[[File:poza8.png]]

6. In the event test window, click on Play for each of the AI camera in the Play events area -> the record of the SHOCK event will be played.

[[File:poza9.png]]

Verify the focus of both lenses (image clarity). If the image is clear, lens focus was done properly. If not, the camera must be put aside. Check also if GPS route was recorded.

7. If lens focus OK and GPS route recorded -> Click on Label Printed – Print and print 2 labels. Close the window.

[[File:poza10.png]]

[[File:poza11.png|900px|]]

There will be displayed 2 messages: one for label print confirmation and one for beep confirmation.

If label was not printed, click NO and try again to reprint the label. Camera starts to beep only if label printed was confirmed. Once label print and beep confirmed, serial number text row turnes green. If there is no beep, it means that the camera has a problem with the speaker.

8. Camera will shut down automatically (SHUTTING DOWN message will be displayed) -> Switch Power OFF and Unplug the camera.

[[File:poza12.jpg]]

9. Apply one label on the bottom of the AI camera and one on the right side of the Final box.

[[File:poza13.jpg|500px|]]

[[File:poza14.jpg|500px|]]

10. Put the AI camera into the Final box.

[[File:poza15.jpg|600px|]]

ISSUES:

*AI camera doesn’t boot (display is off): verify power circular connector if it’s properly soldered to the board.

If yes, AI camera has a problem with the display -> display needs to be replaced

If it’s not, manually redo the soldering of the connector.

*AI camera appear with red text in the event test window, click on View in the View Transfer Log and see what error occurred.

[[File:poza16.png]]

First, redo the final test (without another shock trigger). If camera didn’t pass second time either, try solutions below:

*Network error

verify if the 4G antenna connector is OK and properly inserted (visual inspection).

verify if the cable is properly soldered to the antenna.

If both above OK -> replace SIM card.

If one or both above are NOK, replace connector/replace cable/manually redo the soldering.

*GPS error

verify if the GPS antenna connector is OK and properly inserted (visual inspection)

verify if the cable is properly soldered to the antenna.

*Infinite loop = HW problem which requires a close HW verification.

*Lens focus NOK -> Disassemble the AI camera and replace entire gasket + lens holders + lens assembly.

*AI camera doesn’t beep = speaker problems -> verify if speaker connector is OK and if it’s properly inserted (visual inspection).

 

==Final Docs==

Every time progress is made with an RMA, the RMA form must be updated by the Repair team. Forms can be accessed directly from the Master RMA log found [https://docs.google.com/spreadsheets/d/1ptT1N1CMiNKUEmOBbJvQLosmK3sncBsB/edit#gid=771337850 here].
[[File:RMA_Log_WIP.xlsx.png]]

Once repairs have been completed from an RMA, the Master Log will also be updated accordingly.
 
[[File:RMA_form_2.xlsx.png]]

The final costs will be added and sent to the customer based on what was repaired.

Once the customer agrees to the costs, the shipment can be made.

AI RMA Documentation:AI AI RMA and Programming Process

2022-02-21T09:29:41Z

Ionut: /* Final Docs */

=AI RMA Process=

==Receive RMA==

Once the Support department has determined that RMA is necessary, they will fill in the form. (The Support team will mention in the form if there is there is any special action that needs to be taken before the repair starts)

The customer will be informed by the Support team of an estimated cost of repair and if they agree the RMA process will begin.

The Support team will provide shipping instructions; upon receipt fill in the received date in the RMA form.

The Master RMA log file can be accessed [https://docs.google.com/spreadsheets/d/1ptT1N1CMiNKUEmOBbJvQLosmK3sncBsB/edit#gid=771337850 here]

 

==Inspect the AI Camera==

Check general condition

Check the Power connector to see if it is broken (Check key position) '''If broken DO NOT PLUG IN THE CAMERA''', go to disassembly.

 

==Initial Test==

Test the camera to verify reported issues.

Determine if the AI is able to power on using the Idrive Ai Switch Box. If it does not power on, unplug from switch box and disassemble.

'''Note: When the USB cable is plugged into the camera but the power is not on, the AI will start to boot but fail in a loop. This is because the USB does not supply enough power to run the camera.'''

If the AI has previously had the power connector re-flowed you may not need to disassemble it. If it has not had this done then it will need to be disassembled to fix the connector.

 

==Hardware issue Documentation==

Determine if the Ai power connector is physically damaged. If it is make a note for out of warranty repair. see: [[AI RMA Documentation:AI AI Power Connector Reflow/Repair | AI Power Connector Reflow/Repair]].

Document all issue in the Admin Center. 

::*Click the HW "Gear"

::*Select Issue from the pulldown menu

::*Once the issue is fixed click "Solved".

[[File:AC_HW_notes1.png|700px|]]

 

==Disassembly==

*Remove the 4 screws from the front of the case (TORX #6)

*Disconnect the 3 Coax cables from the main board.

:: '''Do not pull directly up on the connectors or it can pull the connector off of the board!!'''

::Remove the cable but GENTLY prying up on the cable side of the connector and rock it up. (use the small pry tool)

*Remove the display board

*Remove the nut from the power connector (10mm on some 11mm on others, socket or wrench)

*lightly pry the board from the bottom and lift it out of the case

*Remove the speaker connector from the back of the board '''the connector pulls up and not in the direction of the wires'''

 

==Before Programming==

'''If the unit needs footage pulled from it, do this before anything else!'''

See: [[AI RMA Documentation:AI File Recovery with Android Studio | File Recovery with Android Studio]]

To pull footage connect Ai to Idrive Ai Switch Box and use a micro USB cable to connect the Ai to your desktop computer. (refer to Ai Power Loss Events section for now).

 

==Programming==

*Notes:

-Unlike previous Idrive X-series cameras, the Ai does not need to be disassembled to connect to factory tool. It will need to be disassembled if there are any internal issues.

-When a USB cable is plugged into the AI but power is turned off the camera will start to boot but continuously restart. This is because the USB does not supply enough power to fully run the camera.

 

==Reassemble==

* Make sure the speaker wire is not between the board and heatsink or the USB connector will not align in the plastics (and the heatsink will not be effective)
 
==Final Testing==

FINAL TEST (VIA FACTORY TOOL)
1. Open Factory Tool -> Factory - New devices – Auto -> Event Test – Transfer and Play (event test window will open – see at point 7)

[[File:poza1.png]]

[[File:poza2.png]]

2. Connect 5 assembled AI cameras to Switch boxes power supplies (Power and Ignition are OFF).

[[File:poza3.jpg|500px|]]

3. Switch Power and Ignition ON -> AI cameras will start to boot (Idrive logo will be displayed).

[[File:poza4.jpg|400px|]]

[[File:poza5.png]]

In this phase, AI cameras connect to GPS and to network (2G/3G/4G). The operator must pay attention to the cameras screens to assure that connections are available, and that all the icons are displayed and there is no error code. The Operator must test IR LED functionality by hovering a smartphone camera over the front of the device and see 4 separate lights – See picture below. 

[[File:poza6.png]]

4. Trigger a SHOCK event by pulling (shaking) each AI camera backward and forward (once or twice)-> Message SHOCK will be displayed on the screen, moment when the camera starts recording the event.

[[File:poza7.jpg|400px|]]

5. After triggering and recording the SHOCK event (display gets back to normal), Switch Ignition OFF for AI cameras.

In this phase, AI cameras connect to Wi-Fi and start transferring. A text with IGNITION OFF followed by CLOSING TRIGGERS, by CONNECTING WIFI and by TRANSFERING along with specific icons, will be displayed on the screen.

[[File:poza8.png]]

6. In the event test window, click on Play for each of the AI camera in the Play events area -> the record of the SHOCK event will be played.

[[File:poza9.png]]

Verify the focus of both lenses (image clarity). If the image is clear, lens focus was done properly. If not, the camera must be put aside. Check also if GPS route was recorded.

7. If lens focus OK and GPS route recorded -> Click on Label Printed – Print and print 2 labels. Close the window.

[[File:poza10.png]]

[[File:poza11.png|900px|]]

There will be displayed 2 messages: one for label print confirmation and one for beep confirmation.

If label was not printed, click NO and try again to reprint the label. Camera starts to beep only if label printed was confirmed. Once label print and beep confirmed, serial number text row turnes green. If there is no beep, it means that the camera has a problem with the speaker.

8. Camera will shut down automatically (SHUTTING DOWN message will be displayed) -> Switch Power OFF and Unplug the camera.

[[File:poza12.jpg]]

9. Apply one label on the bottom of the AI camera and one on the right side of the Final box.

[[File:poza13.jpg|500px|]]

[[File:poza14.jpg|500px|]]

10. Put the AI camera into the Final box.

[[File:poza15.jpg|600px|]]

ISSUES:

*AI camera doesn’t boot (display is off): verify power circular connector if it’s properly soldered to the board.

If yes, AI camera has a problem with the display -> display needs to be replaced

If it’s not, manually redo the soldering of the connector.

*AI camera appear with red text in the event test window, click on View in the View Transfer Log and see what error occurred.

[[File:poza16.png]]

First, redo the final test (without another shock trigger). If camera didn’t pass second time either, try solutions below:

*Network error

verify if the 4G antenna connector is OK and properly inserted (visual inspection).

verify if the cable is properly soldered to the antenna.

If both above OK -> replace SIM card.

If one or both above are NOK, replace connector/replace cable/manually redo the soldering.

*GPS error

verify if the GPS antenna connector is OK and properly inserted (visual inspection)

verify if the cable is properly soldered to the antenna.

*Infinite loop = HW problem which requires a close HW verification.

*Lens focus NOK -> Disassemble the AI camera and replace entire gasket + lens holders + lens assembly.

*AI camera doesn’t beep = speaker problems -> verify if speaker connector is OK and if it’s properly inserted (visual inspection).

 

==Final Docs==

Every time progress is made with an RMA, the RMA form must be updated by the Repair team. Forms can be accessed directly from the Master RMA log found [https://docs.google.com/spreadsheets/d/1ptT1N1CMiNKUEmOBbJvQLosmK3sncBsB/edit#gid=771337850 here].
[[File:RMA_Log_WIP.xlsx.png]]

Once repairs have been completed from an RMA, the Master Log will also be updated accordingly.
 
[[File:RMA_form_2.xlsx.png]]

The final costs will be added and sent to the customer based on what was repaired.

Once the customer agrees to the costs, the shipment can be made.

AI RMA Documentation:AI AI RMA and Programming Process

2022-02-21T09:26:58Z

Ionut: /* Final Docs */

=AI RMA Process=

==Receive RMA==

Once the Support department has determined that RMA is necessary, they will fill in the form. (The Support team will mention in the form if there is there is any special action that needs to be taken before the repair starts)

The customer will be informed by the Support team of an estimated cost of repair and if they agree the RMA process will begin.

The Support team will provide shipping instructions; upon receipt fill in the received date in the RMA form.

The Master RMA log file can be accessed [https://docs.google.com/spreadsheets/d/1ptT1N1CMiNKUEmOBbJvQLosmK3sncBsB/edit#gid=771337850 here]

 

==Inspect the AI Camera==

Check general condition

Check the Power connector to see if it is broken (Check key position) '''If broken DO NOT PLUG IN THE CAMERA''', go to disassembly.

 

==Initial Test==

Test the camera to verify reported issues.

Determine if the AI is able to power on using the Idrive Ai Switch Box. If it does not power on, unplug from switch box and disassemble.

'''Note: When the USB cable is plugged into the camera but the power is not on, the AI will start to boot but fail in a loop. This is because the USB does not supply enough power to run the camera.'''

If the AI has previously had the power connector re-flowed you may not need to disassemble it. If it has not had this done then it will need to be disassembled to fix the connector.

 

==Hardware issue Documentation==

Determine if the Ai power connector is physically damaged. If it is make a note for out of warranty repair. see: [[AI RMA Documentation:AI AI Power Connector Reflow/Repair | AI Power Connector Reflow/Repair]].

Document all issue in the Admin Center. 

::*Click the HW "Gear"

::*Select Issue from the pulldown menu

::*Once the issue is fixed click "Solved".

[[File:AC_HW_notes1.png|700px|]]

 

==Disassembly==

*Remove the 4 screws from the front of the case (TORX #6)

*Disconnect the 3 Coax cables from the main board.

:: '''Do not pull directly up on the connectors or it can pull the connector off of the board!!'''

::Remove the cable but GENTLY prying up on the cable side of the connector and rock it up. (use the small pry tool)

*Remove the display board

*Remove the nut from the power connector (10mm on some 11mm on others, socket or wrench)

*lightly pry the board from the bottom and lift it out of the case

*Remove the speaker connector from the back of the board '''the connector pulls up and not in the direction of the wires'''

 

==Before Programming==

'''If the unit needs footage pulled from it, do this before anything else!'''

See: [[AI RMA Documentation:AI File Recovery with Android Studio | File Recovery with Android Studio]]

To pull footage connect Ai to Idrive Ai Switch Box and use a micro USB cable to connect the Ai to your desktop computer. (refer to Ai Power Loss Events section for now).

 

==Programming==

*Notes:

-Unlike previous Idrive X-series cameras, the Ai does not need to be disassembled to connect to factory tool. It will need to be disassembled if there are any internal issues.

-When a USB cable is plugged into the AI but power is turned off the camera will start to boot but continuously restart. This is because the USB does not supply enough power to fully run the camera.

 

==Reassemble==

* Make sure the speaker wire is not between the board and heatsink or the USB connector will not align in the plastics (and the heatsink will not be effective)
 
==Final Testing==

FINAL TEST (VIA FACTORY TOOL)
1. Open Factory Tool -> Factory - New devices – Auto -> Event Test – Transfer and Play (event test window will open – see at point 7)

[[File:poza1.png]]

[[File:poza2.png]]

2. Connect 5 assembled AI cameras to Switch boxes power supplies (Power and Ignition are OFF).

[[File:poza3.jpg|500px|]]

3. Switch Power and Ignition ON -> AI cameras will start to boot (Idrive logo will be displayed).

[[File:poza4.jpg|400px|]]

[[File:poza5.png]]

In this phase, AI cameras connect to GPS and to network (2G/3G/4G). The operator must pay attention to the cameras screens to assure that connections are available, and that all the icons are displayed and there is no error code. The Operator must test IR LED functionality by hovering a smartphone camera over the front of the device and see 4 separate lights – See picture below. 

[[File:poza6.png]]

4. Trigger a SHOCK event by pulling (shaking) each AI camera backward and forward (once or twice)-> Message SHOCK will be displayed on the screen, moment when the camera starts recording the event.

[[File:poza7.jpg|400px|]]

5. After triggering and recording the SHOCK event (display gets back to normal), Switch Ignition OFF for AI cameras.

In this phase, AI cameras connect to Wi-Fi and start transferring. A text with IGNITION OFF followed by CLOSING TRIGGERS, by CONNECTING WIFI and by TRANSFERING along with specific icons, will be displayed on the screen.

[[File:poza8.png]]

6. In the event test window, click on Play for each of the AI camera in the Play events area -> the record of the SHOCK event will be played.

[[File:poza9.png]]

Verify the focus of both lenses (image clarity). If the image is clear, lens focus was done properly. If not, the camera must be put aside. Check also if GPS route was recorded.

7. If lens focus OK and GPS route recorded -> Click on Label Printed – Print and print 2 labels. Close the window.

[[File:poza10.png]]

[[File:poza11.png|900px|]]

There will be displayed 2 messages: one for label print confirmation and one for beep confirmation.

If label was not printed, click NO and try again to reprint the label. Camera starts to beep only if label printed was confirmed. Once label print and beep confirmed, serial number text row turnes green. If there is no beep, it means that the camera has a problem with the speaker.

8. Camera will shut down automatically (SHUTTING DOWN message will be displayed) -> Switch Power OFF and Unplug the camera.

[[File:poza12.jpg]]

9. Apply one label on the bottom of the AI camera and one on the right side of the Final box.

[[File:poza13.jpg|500px|]]

[[File:poza14.jpg|500px|]]

10. Put the AI camera into the Final box.

[[File:poza15.jpg|600px|]]

ISSUES:

*AI camera doesn’t boot (display is off): verify power circular connector if it’s properly soldered to the board.

If yes, AI camera has a problem with the display -> display needs to be replaced

If it’s not, manually redo the soldering of the connector.

*AI camera appear with red text in the event test window, click on View in the View Transfer Log and see what error occurred.

[[File:poza16.png]]

First, redo the final test (without another shock trigger). If camera didn’t pass second time either, try solutions below:

*Network error

verify if the 4G antenna connector is OK and properly inserted (visual inspection).

verify if the cable is properly soldered to the antenna.

If both above OK -> replace SIM card.

If one or both above are NOK, replace connector/replace cable/manually redo the soldering.

*GPS error

verify if the GPS antenna connector is OK and properly inserted (visual inspection)

verify if the cable is properly soldered to the antenna.

*Infinite loop = HW problem which requires a close HW verification.

*Lens focus NOK -> Disassemble the AI camera and replace entire gasket + lens holders + lens assembly.

*AI camera doesn’t beep = speaker problems -> verify if speaker connector is OK and if it’s properly inserted (visual inspection).

 

==Final Docs==

Every time progress is made with an RMA, the RMA form must be updated by the Repair team. Forms can be accessed directly from the Master RMA log found [https://docs.google.com/spreadsheets/d/1ptT1N1CMiNKUEmOBbJvQLosmK3sncBsB/edit#gid=771337850 here].
[[File:RMA_Log_WIP.xlsx.png]]

Once repairs have been completed from an RMA, the Master Log will also be updated accordingly. INSERT PHOTO HERE

The final costs will be added and sent to the customer based on what was repaired.

Once the customer agrees to the costs, the shipment can be made.

AI RMA Documentation:AI AI RMA and Programming Process

2022-02-21T08:54:04Z

Ionut: /* Final Docs */

=AI RMA Process=

==Receive RMA==

Once the Support department has determined that RMA is necessary, they will fill in the form. (The Support team will mention in the form if there is there is any special action that needs to be taken before the repair starts)

The customer will be informed by the Support team of an estimated cost of repair and if they agree the RMA process will begin.

The Support team will provide shipping instructions; upon receipt fill in the received date in the RMA form.

The Master RMA log file can be accessed [https://docs.google.com/spreadsheets/d/1ptT1N1CMiNKUEmOBbJvQLosmK3sncBsB/edit#gid=771337850 here]

 

==Inspect the AI Camera==

Check general condition

Check the Power connector to see if it is broken (Check key position) '''If broken DO NOT PLUG IN THE CAMERA''', go to disassembly.

 

==Initial Test==

Test the camera to verify reported issues.

Determine if the AI is able to power on using the Idrive Ai Switch Box. If it does not power on, unplug from switch box and disassemble.

'''Note: When the USB cable is plugged into the camera but the power is not on, the AI will start to boot but fail in a loop. This is because the USB does not supply enough power to run the camera.'''

If the AI has previously had the power connector re-flowed you may not need to disassemble it. If it has not had this done then it will need to be disassembled to fix the connector.

 

==Hardware issue Documentation==

Determine if the Ai power connector is physically damaged. If it is make a note for out of warranty repair. see: [[AI RMA Documentation:AI AI Power Connector Reflow/Repair | AI Power Connector Reflow/Repair]].

Document all issue in the Admin Center. 

::*Click the HW "Gear"

::*Select Issue from the pulldown menu

::*Once the issue is fixed click "Solved".

[[File:AC_HW_notes1.png|700px|]]

 

==Disassembly==

*Remove the 4 screws from the front of the case (TORX #6)

*Disconnect the 3 Coax cables from the main board.

:: '''Do not pull directly up on the connectors or it can pull the connector off of the board!!'''

::Remove the cable but GENTLY prying up on the cable side of the connector and rock it up. (use the small pry tool)

*Remove the display board

*Remove the nut from the power connector (10mm on some 11mm on others, socket or wrench)

*lightly pry the board from the bottom and lift it out of the case

*Remove the speaker connector from the back of the board '''the connector pulls up and not in the direction of the wires'''

 

==Before Programming==

'''If the unit needs footage pulled from it, do this before anything else!'''

See: [[AI RMA Documentation:AI File Recovery with Android Studio | File Recovery with Android Studio]]

To pull footage connect Ai to Idrive Ai Switch Box and use a micro USB cable to connect the Ai to your desktop computer. (refer to Ai Power Loss Events section for now).

 

==Programming==

*Notes:

-Unlike previous Idrive X-series cameras, the Ai does not need to be disassembled to connect to factory tool. It will need to be disassembled if there are any internal issues.

-When a USB cable is plugged into the AI but power is turned off the camera will start to boot but continuously restart. This is because the USB does not supply enough power to fully run the camera.

 

==Reassemble==

* Make sure the speaker wire is not between the board and heatsink or the USB connector will not align in the plastics (and the heatsink will not be effective)
 
==Final Testing==

FINAL TEST (VIA FACTORY TOOL)
1. Open Factory Tool -> Factory - New devices – Auto -> Event Test – Transfer and Play (event test window will open – see at point 7)

[[File:poza1.png]]

[[File:poza2.png]]

2. Connect 5 assembled AI cameras to Switch boxes power supplies (Power and Ignition are OFF).

[[File:poza3.jpg|500px|]]

3. Switch Power and Ignition ON -> AI cameras will start to boot (Idrive logo will be displayed).

[[File:poza4.jpg|400px|]]

[[File:poza5.png]]

In this phase, AI cameras connect to GPS and to network (2G/3G/4G). The operator must pay attention to the cameras screens to assure that connections are available, and that all the icons are displayed and there is no error code. The Operator must test IR LED functionality by hovering a smartphone camera over the front of the device and see 4 separate lights – See picture below. 

[[File:poza6.png]]

4. Trigger a SHOCK event by pulling (shaking) each AI camera backward and forward (once or twice)-> Message SHOCK will be displayed on the screen, moment when the camera starts recording the event.

[[File:poza7.jpg|400px|]]

5. After triggering and recording the SHOCK event (display gets back to normal), Switch Ignition OFF for AI cameras.

In this phase, AI cameras connect to Wi-Fi and start transferring. A text with IGNITION OFF followed by CLOSING TRIGGERS, by CONNECTING WIFI and by TRANSFERING along with specific icons, will be displayed on the screen.

[[File:poza8.png]]

6. In the event test window, click on Play for each of the AI camera in the Play events area -> the record of the SHOCK event will be played.

[[File:poza9.png]]

Verify the focus of both lenses (image clarity). If the image is clear, lens focus was done properly. If not, the camera must be put aside. Check also if GPS route was recorded.

7. If lens focus OK and GPS route recorded -> Click on Label Printed – Print and print 2 labels. Close the window.

[[File:poza10.png]]

[[File:poza11.png|900px|]]

There will be displayed 2 messages: one for label print confirmation and one for beep confirmation.

If label was not printed, click NO and try again to reprint the label. Camera starts to beep only if label printed was confirmed. Once label print and beep confirmed, serial number text row turnes green. If there is no beep, it means that the camera has a problem with the speaker.

8. Camera will shut down automatically (SHUTTING DOWN message will be displayed) -> Switch Power OFF and Unplug the camera.

[[File:poza12.jpg]]

9. Apply one label on the bottom of the AI camera and one on the right side of the Final box.

[[File:poza13.jpg|500px|]]

[[File:poza14.jpg|500px|]]

10. Put the AI camera into the Final box.

[[File:poza15.jpg|600px|]]

ISSUES:

*AI camera doesn’t boot (display is off): verify power circular connector if it’s properly soldered to the board.

If yes, AI camera has a problem with the display -> display needs to be replaced

If it’s not, manually redo the soldering of the connector.

*AI camera appear with red text in the event test window, click on View in the View Transfer Log and see what error occurred.

[[File:poza16.png]]

First, redo the final test (without another shock trigger). If camera didn’t pass second time either, try solutions below:

*Network error

verify if the 4G antenna connector is OK and properly inserted (visual inspection).

verify if the cable is properly soldered to the antenna.

If both above OK -> replace SIM card.

If one or both above are NOK, replace connector/replace cable/manually redo the soldering.

*GPS error

verify if the GPS antenna connector is OK and properly inserted (visual inspection)

verify if the cable is properly soldered to the antenna.

*Infinite loop = HW problem which requires a close HW verification.

*Lens focus NOK -> Disassemble the AI camera and replace entire gasket + lens holders + lens assembly.

*AI camera doesn’t beep = speaker problems -> verify if speaker connector is OK and if it’s properly inserted (visual inspection).

 

==Final Docs==

Every time progress is made with an RMA, the RMA form must be updated by the Repair team. Forms can be accessed directly from the Master RMA log found [https://docs.google.com/spreadsheets/d/1ptT1N1CMiNKUEmOBbJvQLosmK3sncBsB/edit#gid=771337850 here].

Once repairs have been completed from an RMA, the Master Log will also be updated accordingly. INSERT PHOTO HERE

The final costs will be added and sent to the customer based on what was repaired.

Once the customer agrees to the costs, the shipment can be made.

AI RMA Documentation:AI AI RMA and Programming Process

2022-02-21T08:51:31Z

Ionut: /* Receive RMA */

=AI RMA Process=

==Receive RMA==

Once the Support department has determined that RMA is necessary, they will fill in the form. (The Support team will mention in the form if there is there is any special action that needs to be taken before the repair starts)

The customer will be informed by the Support team of an estimated cost of repair and if they agree the RMA process will begin.

The Support team will provide shipping instructions; upon receipt fill in the received date in the RMA form.

The Master RMA log file can be accessed [https://docs.google.com/spreadsheets/d/1ptT1N1CMiNKUEmOBbJvQLosmK3sncBsB/edit#gid=771337850 here]

 

==Inspect the AI Camera==

Check general condition

Check the Power connector to see if it is broken (Check key position) '''If broken DO NOT PLUG IN THE CAMERA''', go to disassembly.

 

==Initial Test==

Test the camera to verify reported issues.

Determine if the AI is able to power on using the Idrive Ai Switch Box. If it does not power on, unplug from switch box and disassemble.

'''Note: When the USB cable is plugged into the camera but the power is not on, the AI will start to boot but fail in a loop. This is because the USB does not supply enough power to run the camera.'''

If the AI has previously had the power connector re-flowed you may not need to disassemble it. If it has not had this done then it will need to be disassembled to fix the connector.

 

==Hardware issue Documentation==

Determine if the Ai power connector is physically damaged. If it is make a note for out of warranty repair. see: [[AI RMA Documentation:AI AI Power Connector Reflow/Repair | AI Power Connector Reflow/Repair]].

Document all issue in the Admin Center. 

::*Click the HW "Gear"

::*Select Issue from the pulldown menu

::*Once the issue is fixed click "Solved".

[[File:AC_HW_notes1.png|700px|]]

 

==Disassembly==

*Remove the 4 screws from the front of the case (TORX #6)

*Disconnect the 3 Coax cables from the main board.

:: '''Do not pull directly up on the connectors or it can pull the connector off of the board!!'''

::Remove the cable but GENTLY prying up on the cable side of the connector and rock it up. (use the small pry tool)

*Remove the display board

*Remove the nut from the power connector (10mm on some 11mm on others, socket or wrench)

*lightly pry the board from the bottom and lift it out of the case

*Remove the speaker connector from the back of the board '''the connector pulls up and not in the direction of the wires'''

 

==Before Programming==

'''If the unit needs footage pulled from it, do this before anything else!'''

See: [[AI RMA Documentation:AI File Recovery with Android Studio | File Recovery with Android Studio]]

To pull footage connect Ai to Idrive Ai Switch Box and use a micro USB cable to connect the Ai to your desktop computer. (refer to Ai Power Loss Events section for now).

 

==Programming==

*Notes:

-Unlike previous Idrive X-series cameras, the Ai does not need to be disassembled to connect to factory tool. It will need to be disassembled if there are any internal issues.

-When a USB cable is plugged into the AI but power is turned off the camera will start to boot but continuously restart. This is because the USB does not supply enough power to fully run the camera.

 

==Reassemble==

* Make sure the speaker wire is not between the board and heatsink or the USB connector will not align in the plastics (and the heatsink will not be effective)
 
==Final Testing==

FINAL TEST (VIA FACTORY TOOL)
1. Open Factory Tool -> Factory - New devices – Auto -> Event Test – Transfer and Play (event test window will open – see at point 7)

[[File:poza1.png]]

[[File:poza2.png]]

2. Connect 5 assembled AI cameras to Switch boxes power supplies (Power and Ignition are OFF).

[[File:poza3.jpg|500px|]]

3. Switch Power and Ignition ON -> AI cameras will start to boot (Idrive logo will be displayed).

[[File:poza4.jpg|400px|]]

[[File:poza5.png]]

In this phase, AI cameras connect to GPS and to network (2G/3G/4G). The operator must pay attention to the cameras screens to assure that connections are available, and that all the icons are displayed and there is no error code. The Operator must test IR LED functionality by hovering a smartphone camera over the front of the device and see 4 separate lights – See picture below. 

[[File:poza6.png]]

4. Trigger a SHOCK event by pulling (shaking) each AI camera backward and forward (once or twice)-> Message SHOCK will be displayed on the screen, moment when the camera starts recording the event.

[[File:poza7.jpg|400px|]]

5. After triggering and recording the SHOCK event (display gets back to normal), Switch Ignition OFF for AI cameras.

In this phase, AI cameras connect to Wi-Fi and start transferring. A text with IGNITION OFF followed by CLOSING TRIGGERS, by CONNECTING WIFI and by TRANSFERING along with specific icons, will be displayed on the screen.

[[File:poza8.png]]

6. In the event test window, click on Play for each of the AI camera in the Play events area -> the record of the SHOCK event will be played.

[[File:poza9.png]]

Verify the focus of both lenses (image clarity). If the image is clear, lens focus was done properly. If not, the camera must be put aside. Check also if GPS route was recorded.

7. If lens focus OK and GPS route recorded -> Click on Label Printed – Print and print 2 labels. Close the window.

[[File:poza10.png]]

[[File:poza11.png|900px|]]

There will be displayed 2 messages: one for label print confirmation and one for beep confirmation.

If label was not printed, click NO and try again to reprint the label. Camera starts to beep only if label printed was confirmed. Once label print and beep confirmed, serial number text row turnes green. If there is no beep, it means that the camera has a problem with the speaker.

8. Camera will shut down automatically (SHUTTING DOWN message will be displayed) -> Switch Power OFF and Unplug the camera.

[[File:poza12.jpg]]

9. Apply one label on the bottom of the AI camera and one on the right side of the Final box.

[[File:poza13.jpg|500px|]]

[[File:poza14.jpg|500px|]]

10. Put the AI camera into the Final box.

[[File:poza15.jpg|600px|]]

ISSUES:

*AI camera doesn’t boot (display is off): verify power circular connector if it’s properly soldered to the board.

If yes, AI camera has a problem with the display -> display needs to be replaced

If it’s not, manually redo the soldering of the connector.

*AI camera appear with red text in the event test window, click on View in the View Transfer Log and see what error occurred.

[[File:poza16.png]]

First, redo the final test (without another shock trigger). If camera didn’t pass second time either, try solutions below:

*Network error

verify if the 4G antenna connector is OK and properly inserted (visual inspection).

verify if the cable is properly soldered to the antenna.

If both above OK -> replace SIM card.

If one or both above are NOK, replace connector/replace cable/manually redo the soldering.

*GPS error

verify if the GPS antenna connector is OK and properly inserted (visual inspection)

verify if the cable is properly soldered to the antenna.

*Infinite loop = HW problem which requires a close HW verification.

*Lens focus NOK -> Disassemble the AI camera and replace entire gasket + lens holders + lens assembly.

*AI camera doesn’t beep = speaker problems -> verify if speaker connector is OK and if it’s properly inserted (visual inspection).

 

==Final Docs==

Every time progress is made with an RMA, the RMA form must be updated by the Repair team. Forms can be accessed directly from the Master RMA log found here.

Once repairs have been completed from an RMA, the Master Log will also be updated accordingly. INSERT PHOTO HERE

The final costs will be added and sent to the customer based on what was repaired.

Once the customer agrees to the costs, the shipment can be made.

AI RMA Documentation:AI AI RMA and Programming Process

2022-02-21T08:18:47Z

Ionut: /* Shipping */

=AI RMA Process=

==Receive RMA==

Once the Support department has determined that RMA is necessary, they will fill in the form. (The Support team will mention in the form if there is there is any special action that needs to be taken before the repair starts)

The customer will be informed by the Support team of an estimated cost of repair and if they agree the RMA process will begin.

The Support team will provide shipping instructions; upon receipt fill in the received date in the RMA form.

The Master RMA log file can be accessed here

 

==Inspect the AI Camera==

Check general condition

Check the Power connector to see if it is broken (Check key position) '''If broken DO NOT PLUG IN THE CAMERA''', go to disassembly.

 

==Initial Test==

Test the camera to verify reported issues.

Determine if the AI is able to power on using the Idrive Ai Switch Box. If it does not power on, unplug from switch box and disassemble.

'''Note: When the USB cable is plugged into the camera but the power is not on, the AI will start to boot but fail in a loop. This is because the USB does not supply enough power to run the camera.'''

If the AI has previously had the power connector re-flowed you may not need to disassemble it. If it has not had this done then it will need to be disassembled to fix the connector.

 

==Hardware issue Documentation==

Determine if the Ai power connector is physically damaged. If it is make a note for out of warranty repair. see: [[AI RMA Documentation:AI AI Power Connector Reflow/Repair | AI Power Connector Reflow/Repair]].

Document all issue in the Admin Center. 

::*Click the HW "Gear"

::*Select Issue from the pulldown menu

::*Once the issue is fixed click "Solved".

[[File:AC_HW_notes1.png|700px|]]

 

==Disassembly==

*Remove the 4 screws from the front of the case (TORX #6)

*Disconnect the 3 Coax cables from the main board.

:: '''Do not pull directly up on the connectors or it can pull the connector off of the board!!'''

::Remove the cable but GENTLY prying up on the cable side of the connector and rock it up. (use the small pry tool)

*Remove the display board

*Remove the nut from the power connector (10mm on some 11mm on others, socket or wrench)

*lightly pry the board from the bottom and lift it out of the case

*Remove the speaker connector from the back of the board '''the connector pulls up and not in the direction of the wires'''

 

==Before Programming==

'''If the unit needs footage pulled from it, do this before anything else!'''

See: [[AI RMA Documentation:AI File Recovery with Android Studio | File Recovery with Android Studio]]

To pull footage connect Ai to Idrive Ai Switch Box and use a micro USB cable to connect the Ai to your desktop computer. (refer to Ai Power Loss Events section for now).

 

==Programming==

*Notes:

-Unlike previous Idrive X-series cameras, the Ai does not need to be disassembled to connect to factory tool. It will need to be disassembled if there are any internal issues.

-When a USB cable is plugged into the AI but power is turned off the camera will start to boot but continuously restart. This is because the USB does not supply enough power to fully run the camera.

 

==Reassemble==

* Make sure the speaker wire is not between the board and heatsink or the USB connector will not align in the plastics (and the heatsink will not be effective)
 
==Final Testing==

FINAL TEST (VIA FACTORY TOOL)
1. Open Factory Tool -> Factory - New devices – Auto -> Event Test – Transfer and Play (event test window will open – see at point 7)

[[File:poza1.png]]

[[File:poza2.png]]

2. Connect 5 assembled AI cameras to Switch boxes power supplies (Power and Ignition are OFF).

[[File:poza3.jpg|500px|]]

3. Switch Power and Ignition ON -> AI cameras will start to boot (Idrive logo will be displayed).

[[File:poza4.jpg|400px|]]

[[File:poza5.png]]

In this phase, AI cameras connect to GPS and to network (2G/3G/4G). The operator must pay attention to the cameras screens to assure that connections are available, and that all the icons are displayed and there is no error code. The Operator must test IR LED functionality by hovering a smartphone camera over the front of the device and see 4 separate lights – See picture below. 

[[File:poza6.png]]

4. Trigger a SHOCK event by pulling (shaking) each AI camera backward and forward (once or twice)-> Message SHOCK will be displayed on the screen, moment when the camera starts recording the event.

[[File:poza7.jpg|400px|]]

5. After triggering and recording the SHOCK event (display gets back to normal), Switch Ignition OFF for AI cameras.

In this phase, AI cameras connect to Wi-Fi and start transferring. A text with IGNITION OFF followed by CLOSING TRIGGERS, by CONNECTING WIFI and by TRANSFERING along with specific icons, will be displayed on the screen.

[[File:poza8.png]]

6. In the event test window, click on Play for each of the AI camera in the Play events area -> the record of the SHOCK event will be played.

[[File:poza9.png]]

Verify the focus of both lenses (image clarity). If the image is clear, lens focus was done properly. If not, the camera must be put aside. Check also if GPS route was recorded.

7. If lens focus OK and GPS route recorded -> Click on Label Printed – Print and print 2 labels. Close the window.

[[File:poza10.png]]

[[File:poza11.png|900px|]]

There will be displayed 2 messages: one for label print confirmation and one for beep confirmation.

If label was not printed, click NO and try again to reprint the label. Camera starts to beep only if label printed was confirmed. Once label print and beep confirmed, serial number text row turnes green. If there is no beep, it means that the camera has a problem with the speaker.

8. Camera will shut down automatically (SHUTTING DOWN message will be displayed) -> Switch Power OFF and Unplug the camera.

[[File:poza12.jpg]]

9. Apply one label on the bottom of the AI camera and one on the right side of the Final box.

[[File:poza13.jpg|500px|]]

[[File:poza14.jpg|500px|]]

10. Put the AI camera into the Final box.

[[File:poza15.jpg|600px|]]

ISSUES:

*AI camera doesn’t boot (display is off): verify power circular connector if it’s properly soldered to the board.

If yes, AI camera has a problem with the display -> display needs to be replaced

If it’s not, manually redo the soldering of the connector.

*AI camera appear with red text in the event test window, click on View in the View Transfer Log and see what error occurred.

[[File:poza16.png]]

First, redo the final test (without another shock trigger). If camera didn’t pass second time either, try solutions below:

*Network error

verify if the 4G antenna connector is OK and properly inserted (visual inspection).

verify if the cable is properly soldered to the antenna.

If both above OK -> replace SIM card.

If one or both above are NOK, replace connector/replace cable/manually redo the soldering.

*GPS error

verify if the GPS antenna connector is OK and properly inserted (visual inspection)

verify if the cable is properly soldered to the antenna.

*Infinite loop = HW problem which requires a close HW verification.

*Lens focus NOK -> Disassemble the AI camera and replace entire gasket + lens holders + lens assembly.

*AI camera doesn’t beep = speaker problems -> verify if speaker connector is OK and if it’s properly inserted (visual inspection).

 

==Final Docs==

Every time progress is made with an RMA, the RMA form must be updated by the Repair team. Forms can be accessed directly from the Master RMA log found here.

Once repairs have been completed from an RMA, the Master Log will also be updated accordingly. INSERT PHOTO HERE

The final costs will be added and sent to the customer based on what was repaired.

Once the customer agrees to the costs, the shipment can be made.

AI RMA Documentation:AI AI RMA and Programming Process

2022-02-21T08:18:10Z

Ionut: /* Final Docs */

=AI RMA Process=

==Receive RMA==

Once the Support department has determined that RMA is necessary, they will fill in the form. (The Support team will mention in the form if there is there is any special action that needs to be taken before the repair starts)

The customer will be informed by the Support team of an estimated cost of repair and if they agree the RMA process will begin.

The Support team will provide shipping instructions; upon receipt fill in the received date in the RMA form.

The Master RMA log file can be accessed here

 

==Inspect the AI Camera==

Check general condition

Check the Power connector to see if it is broken (Check key position) '''If broken DO NOT PLUG IN THE CAMERA''', go to disassembly.

 

==Initial Test==

Test the camera to verify reported issues.

Determine if the AI is able to power on using the Idrive Ai Switch Box. If it does not power on, unplug from switch box and disassemble.

'''Note: When the USB cable is plugged into the camera but the power is not on, the AI will start to boot but fail in a loop. This is because the USB does not supply enough power to run the camera.'''

If the AI has previously had the power connector re-flowed you may not need to disassemble it. If it has not had this done then it will need to be disassembled to fix the connector.

 

==Hardware issue Documentation==

Determine if the Ai power connector is physically damaged. If it is make a note for out of warranty repair. see: [[AI RMA Documentation:AI AI Power Connector Reflow/Repair | AI Power Connector Reflow/Repair]].

Document all issue in the Admin Center. 

::*Click the HW "Gear"

::*Select Issue from the pulldown menu

::*Once the issue is fixed click "Solved".

[[File:AC_HW_notes1.png|700px|]]

 

==Disassembly==

*Remove the 4 screws from the front of the case (TORX #6)

*Disconnect the 3 Coax cables from the main board.

:: '''Do not pull directly up on the connectors or it can pull the connector off of the board!!'''

::Remove the cable but GENTLY prying up on the cable side of the connector and rock it up. (use the small pry tool)

*Remove the display board

*Remove the nut from the power connector (10mm on some 11mm on others, socket or wrench)

*lightly pry the board from the bottom and lift it out of the case

*Remove the speaker connector from the back of the board '''the connector pulls up and not in the direction of the wires'''

 

==Before Programming==

'''If the unit needs footage pulled from it, do this before anything else!'''

See: [[AI RMA Documentation:AI File Recovery with Android Studio | File Recovery with Android Studio]]

To pull footage connect Ai to Idrive Ai Switch Box and use a micro USB cable to connect the Ai to your desktop computer. (refer to Ai Power Loss Events section for now).

 

==Programming==

*Notes:

-Unlike previous Idrive X-series cameras, the Ai does not need to be disassembled to connect to factory tool. It will need to be disassembled if there are any internal issues.

-When a USB cable is plugged into the AI but power is turned off the camera will start to boot but continuously restart. This is because the USB does not supply enough power to fully run the camera.

 

==Reassemble==

* Make sure the speaker wire is not between the board and heatsink or the USB connector will not align in the plastics (and the heatsink will not be effective)
 
==Final Testing==

FINAL TEST (VIA FACTORY TOOL)
1. Open Factory Tool -> Factory - New devices – Auto -> Event Test – Transfer and Play (event test window will open – see at point 7)

[[File:poza1.png]]

[[File:poza2.png]]

2. Connect 5 assembled AI cameras to Switch boxes power supplies (Power and Ignition are OFF).

[[File:poza3.jpg|500px|]]

3. Switch Power and Ignition ON -> AI cameras will start to boot (Idrive logo will be displayed).

[[File:poza4.jpg|400px|]]

[[File:poza5.png]]

In this phase, AI cameras connect to GPS and to network (2G/3G/4G). The operator must pay attention to the cameras screens to assure that connections are available, and that all the icons are displayed and there is no error code. The Operator must test IR LED functionality by hovering a smartphone camera over the front of the device and see 4 separate lights – See picture below. 

[[File:poza6.png]]

4. Trigger a SHOCK event by pulling (shaking) each AI camera backward and forward (once or twice)-> Message SHOCK will be displayed on the screen, moment when the camera starts recording the event.

[[File:poza7.jpg|400px|]]

5. After triggering and recording the SHOCK event (display gets back to normal), Switch Ignition OFF for AI cameras.

In this phase, AI cameras connect to Wi-Fi and start transferring. A text with IGNITION OFF followed by CLOSING TRIGGERS, by CONNECTING WIFI and by TRANSFERING along with specific icons, will be displayed on the screen.

[[File:poza8.png]]

6. In the event test window, click on Play for each of the AI camera in the Play events area -> the record of the SHOCK event will be played.

[[File:poza9.png]]

Verify the focus of both lenses (image clarity). If the image is clear, lens focus was done properly. If not, the camera must be put aside. Check also if GPS route was recorded.

7. If lens focus OK and GPS route recorded -> Click on Label Printed – Print and print 2 labels. Close the window.

[[File:poza10.png]]

[[File:poza11.png|900px|]]

There will be displayed 2 messages: one for label print confirmation and one for beep confirmation.

If label was not printed, click NO and try again to reprint the label. Camera starts to beep only if label printed was confirmed. Once label print and beep confirmed, serial number text row turnes green. If there is no beep, it means that the camera has a problem with the speaker.

8. Camera will shut down automatically (SHUTTING DOWN message will be displayed) -> Switch Power OFF and Unplug the camera.

[[File:poza12.jpg]]

9. Apply one label on the bottom of the AI camera and one on the right side of the Final box.

[[File:poza13.jpg|500px|]]

[[File:poza14.jpg|500px|]]

10. Put the AI camera into the Final box.

[[File:poza15.jpg|600px|]]

ISSUES:

*AI camera doesn’t boot (display is off): verify power circular connector if it’s properly soldered to the board.

If yes, AI camera has a problem with the display -> display needs to be replaced

If it’s not, manually redo the soldering of the connector.

*AI camera appear with red text in the event test window, click on View in the View Transfer Log and see what error occurred.

[[File:poza16.png]]

First, redo the final test (without another shock trigger). If camera didn’t pass second time either, try solutions below:

*Network error

verify if the 4G antenna connector is OK and properly inserted (visual inspection).

verify if the cable is properly soldered to the antenna.

If both above OK -> replace SIM card.

If one or both above are NOK, replace connector/replace cable/manually redo the soldering.

*GPS error

verify if the GPS antenna connector is OK and properly inserted (visual inspection)

verify if the cable is properly soldered to the antenna.

*Infinite loop = HW problem which requires a close HW verification.

*Lens focus NOK -> Disassemble the AI camera and replace entire gasket + lens holders + lens assembly.

*AI camera doesn’t beep = speaker problems -> verify if speaker connector is OK and if it’s properly inserted (visual inspection).

 

==Final Docs==

Every time progress is made with an RMA, the RMA form must be updated by the Repair team. Forms can be accessed directly from the Master RMA log found here.

Once repairs have been completed from an RMA, the Master Log will also be updated accordingly. INSERT PHOTO HERE

The final costs will be added and sent to the customer based on what was repaired.

Once the customer agrees to the costs, the shipment can be made.
 

==Shipping==

1.)Receive RMA from Support

2.) Verify Number of RMA's matches packing slip.

3.) Hold on Shipping if charges.
::*RMS is an exception and ships regardless, UNLESS cost associated with repair is VERY high.
*If there are charges, email client the amount and ask if they accept the charges before shipping.
4.) Prepare package for Safe delivery.

5.) Ship & notify client of tracking if requested.

6.) Set AC RMA Status to "Shipped Back"

AI RMA Documentation:AI AI RMA and Programming Process

2022-02-21T08:06:37Z

Ionut: /* Final Testing */

=AI RMA Process=

==Receive RMA==

Once the Support department has determined that RMA is necessary, they will fill in the form. (The Support team will mention in the form if there is there is any special action that needs to be taken before the repair starts)

The customer will be informed by the Support team of an estimated cost of repair and if they agree the RMA process will begin.

The Support team will provide shipping instructions; upon receipt fill in the received date in the RMA form.

The Master RMA log file can be accessed here

 

==Inspect the AI Camera==

Check general condition

Check the Power connector to see if it is broken (Check key position) '''If broken DO NOT PLUG IN THE CAMERA''', go to disassembly.

 

==Initial Test==

Test the camera to verify reported issues.

Determine if the AI is able to power on using the Idrive Ai Switch Box. If it does not power on, unplug from switch box and disassemble.

'''Note: When the USB cable is plugged into the camera but the power is not on, the AI will start to boot but fail in a loop. This is because the USB does not supply enough power to run the camera.'''

If the AI has previously had the power connector re-flowed you may not need to disassemble it. If it has not had this done then it will need to be disassembled to fix the connector.

 

==Hardware issue Documentation==

Determine if the Ai power connector is physically damaged. If it is make a note for out of warranty repair. see: [[AI RMA Documentation:AI AI Power Connector Reflow/Repair | AI Power Connector Reflow/Repair]].

Document all issue in the Admin Center. 

::*Click the HW "Gear"

::*Select Issue from the pulldown menu

::*Once the issue is fixed click "Solved".

[[File:AC_HW_notes1.png|700px|]]

 

==Disassembly==

*Remove the 4 screws from the front of the case (TORX #6)

*Disconnect the 3 Coax cables from the main board.

:: '''Do not pull directly up on the connectors or it can pull the connector off of the board!!'''

::Remove the cable but GENTLY prying up on the cable side of the connector and rock it up. (use the small pry tool)

*Remove the display board

*Remove the nut from the power connector (10mm on some 11mm on others, socket or wrench)

*lightly pry the board from the bottom and lift it out of the case

*Remove the speaker connector from the back of the board '''the connector pulls up and not in the direction of the wires'''

 

==Before Programming==

'''If the unit needs footage pulled from it, do this before anything else!'''

See: [[AI RMA Documentation:AI File Recovery with Android Studio | File Recovery with Android Studio]]

To pull footage connect Ai to Idrive Ai Switch Box and use a micro USB cable to connect the Ai to your desktop computer. (refer to Ai Power Loss Events section for now).

 

==Programming==

*Notes:

-Unlike previous Idrive X-series cameras, the Ai does not need to be disassembled to connect to factory tool. It will need to be disassembled if there are any internal issues.

-When a USB cable is plugged into the AI but power is turned off the camera will start to boot but continuously restart. This is because the USB does not supply enough power to fully run the camera.

 

==Reassemble==

* Make sure the speaker wire is not between the board and heatsink or the USB connector will not align in the plastics (and the heatsink will not be effective)
 
==Final Testing==

FINAL TEST (VIA FACTORY TOOL)
1. Open Factory Tool -> Factory - New devices – Auto -> Event Test – Transfer and Play (event test window will open – see at point 7)

[[File:poza1.png]]

[[File:poza2.png]]

2. Connect 5 assembled AI cameras to Switch boxes power supplies (Power and Ignition are OFF).

[[File:poza3.jpg|500px|]]

3. Switch Power and Ignition ON -> AI cameras will start to boot (Idrive logo will be displayed).

[[File:poza4.jpg|400px|]]

[[File:poza5.png]]

In this phase, AI cameras connect to GPS and to network (2G/3G/4G). The operator must pay attention to the cameras screens to assure that connections are available, and that all the icons are displayed and there is no error code. The Operator must test IR LED functionality by hovering a smartphone camera over the front of the device and see 4 separate lights – See picture below. 

[[File:poza6.png]]

4. Trigger a SHOCK event by pulling (shaking) each AI camera backward and forward (once or twice)-> Message SHOCK will be displayed on the screen, moment when the camera starts recording the event.

[[File:poza7.jpg|400px|]]

5. After triggering and recording the SHOCK event (display gets back to normal), Switch Ignition OFF for AI cameras.

In this phase, AI cameras connect to Wi-Fi and start transferring. A text with IGNITION OFF followed by CLOSING TRIGGERS, by CONNECTING WIFI and by TRANSFERING along with specific icons, will be displayed on the screen.

[[File:poza8.png]]

6. In the event test window, click on Play for each of the AI camera in the Play events area -> the record of the SHOCK event will be played.

[[File:poza9.png]]

Verify the focus of both lenses (image clarity). If the image is clear, lens focus was done properly. If not, the camera must be put aside. Check also if GPS route was recorded.

7. If lens focus OK and GPS route recorded -> Click on Label Printed – Print and print 2 labels. Close the window.

[[File:poza10.png]]

[[File:poza11.png|900px|]]

There will be displayed 2 messages: one for label print confirmation and one for beep confirmation.

If label was not printed, click NO and try again to reprint the label. Camera starts to beep only if label printed was confirmed. Once label print and beep confirmed, serial number text row turnes green. If there is no beep, it means that the camera has a problem with the speaker.

8. Camera will shut down automatically (SHUTTING DOWN message will be displayed) -> Switch Power OFF and Unplug the camera.

[[File:poza12.jpg]]

9. Apply one label on the bottom of the AI camera and one on the right side of the Final box.

[[File:poza13.jpg|500px|]]

[[File:poza14.jpg|500px|]]

10. Put the AI camera into the Final box.

[[File:poza15.jpg|600px|]]

ISSUES:

*AI camera doesn’t boot (display is off): verify power circular connector if it’s properly soldered to the board.

If yes, AI camera has a problem with the display -> display needs to be replaced

If it’s not, manually redo the soldering of the connector.

*AI camera appear with red text in the event test window, click on View in the View Transfer Log and see what error occurred.

[[File:poza16.png]]

First, redo the final test (without another shock trigger). If camera didn’t pass second time either, try solutions below:

*Network error

verify if the 4G antenna connector is OK and properly inserted (visual inspection).

verify if the cable is properly soldered to the antenna.

If both above OK -> replace SIM card.

If one or both above are NOK, replace connector/replace cable/manually redo the soldering.

*GPS error

verify if the GPS antenna connector is OK and properly inserted (visual inspection)

verify if the cable is properly soldered to the antenna.

*Infinite loop = HW problem which requires a close HW verification.

*Lens focus NOK -> Disassemble the AI camera and replace entire gasket + lens holders + lens assembly.

*AI camera doesn’t beep = speaker problems -> verify if speaker connector is OK and if it’s properly inserted (visual inspection).

 

==Final Docs==

Set the hardware issue in AC

Enter into the RMA Spreadsheet

Use the "New RMA Shipping Form" on the "Support" network share to create a detailed packing list including repairs made to Ai unit.

Give cameras and two printed copies of RMA Shipping form to shipping.

 

==Shipping==

1.)Receive RMA from Support

2.) Verify Number of RMA's matches packing slip.

3.) Hold on Shipping if charges.
::*RMS is an exception and ships regardless, UNLESS cost associated with repair is VERY high.
*If there are charges, email client the amount and ask if they accept the charges before shipping.
4.) Prepare package for Safe delivery.

5.) Ship & notify client of tracking if requested.

6.) Set AC RMA Status to "Shipped Back"

AI RMA Documentation:AI AI RMA and Programming Process

2022-02-21T07:56:48Z

Ionut: /* Before Programming */

=AI RMA Process=

==Receive RMA==

Once the Support department has determined that RMA is necessary, they will fill in the form. (The Support team will mention in the form if there is there is any special action that needs to be taken before the repair starts)

The customer will be informed by the Support team of an estimated cost of repair and if they agree the RMA process will begin.

The Support team will provide shipping instructions; upon receipt fill in the received date in the RMA form.

The Master RMA log file can be accessed here

 

==Inspect the AI Camera==

Check general condition

Check the Power connector to see if it is broken (Check key position) '''If broken DO NOT PLUG IN THE CAMERA''', go to disassembly.

 

==Initial Test==

Test the camera to verify reported issues.

Determine if the AI is able to power on using the Idrive Ai Switch Box. If it does not power on, unplug from switch box and disassemble.

'''Note: When the USB cable is plugged into the camera but the power is not on, the AI will start to boot but fail in a loop. This is because the USB does not supply enough power to run the camera.'''

If the AI has previously had the power connector re-flowed you may not need to disassemble it. If it has not had this done then it will need to be disassembled to fix the connector.

 

==Hardware issue Documentation==

Determine if the Ai power connector is physically damaged. If it is make a note for out of warranty repair. see: [[AI RMA Documentation:AI AI Power Connector Reflow/Repair | AI Power Connector Reflow/Repair]].

Document all issue in the Admin Center. 

::*Click the HW "Gear"

::*Select Issue from the pulldown menu

::*Once the issue is fixed click "Solved".

[[File:AC_HW_notes1.png|700px|]]

 

==Disassembly==

*Remove the 4 screws from the front of the case (TORX #6)

*Disconnect the 3 Coax cables from the main board.

:: '''Do not pull directly up on the connectors or it can pull the connector off of the board!!'''

::Remove the cable but GENTLY prying up on the cable side of the connector and rock it up. (use the small pry tool)

*Remove the display board

*Remove the nut from the power connector (10mm on some 11mm on others, socket or wrench)

*lightly pry the board from the bottom and lift it out of the case

*Remove the speaker connector from the back of the board '''the connector pulls up and not in the direction of the wires'''

 

==Before Programming==

'''If the unit needs footage pulled from it, do this before anything else!'''

See: [[AI RMA Documentation:AI File Recovery with Android Studio | File Recovery with Android Studio]]

To pull footage connect Ai to Idrive Ai Switch Box and use a micro USB cable to connect the Ai to your desktop computer. (refer to Ai Power Loss Events section for now).

 

==Programming==

*Notes:

-Unlike previous Idrive X-series cameras, the Ai does not need to be disassembled to connect to factory tool. It will need to be disassembled if there are any internal issues.

-When a USB cable is plugged into the AI but power is turned off the camera will start to boot but continuously restart. This is because the USB does not supply enough power to fully run the camera.

 

==Reassemble==

* Make sure the speaker wire is not between the board and heatsink or the USB connector will not align in the plastics (and the heatsink will not be effective)
 
==Final Testing==

FINAL TEST (VIA FACTORY TOOL)
1. Open Factory Tool -> Factory - New devices – Auto -> Event Test – Transfer and Play (event test window will open – see at point 7)

[[File:poza1.png]]

[[File:poza2.png]]

2. Connect 5 assembled AI cameras to Switch boxes power supplies (Power and Ignition are OFF).

[[File:poza3.jpg|500px|]]

3. Switch Power and Ignition ON -> AI cameras will start to boot (Idrive logo will be displayed).

[[File:poza4.jpg|400px|]]

[[File:poza5.png]]

In this phase, AI cameras connect to GPS and to network (2G/3G/4G). The operator must pay attention to the cameras screens to assure that connections are available, and that all the icons are displayed and there is no error code. The Operator must test IR LED functionality by hovering a smartphone camera over the front of the device and see 4 separate lights – See picture below.

[[File:poza6.png]]

4. Trigger a SHOCK event by pulling (shaking) each AI camera backward and forward (once or twice)-> Message SHOCK will be displayed on the screen, moment when the camera starts recording the event.

[[File:poza7.jpg|400px|]]

5. After triggering and recording the SHOCK event (display gets back to normal), Switch Ignition OFF for AI cameras.

In this phase, AI cameras connect to Wi-Fi and start transferring. A text with IGNITION OFF followed by CLOSING TRIGGERS, by CONNECTING WIFI and by TRANSFERING along with specific icons, will be displayed on the screen.

[[File:poza8.png]]

6. In the event test window, click on Play for each of the AI camera in the Play events area -> the record of the SHOCK event will be played.

[[File:poza9.png]]

Verify the focus of both lenses (image clarity). If the image is clear, lens focus was done properly. If not, the camera must be put aside. Check also if GPS route was recorded.

7. If lens focus OK and GPS route recorded -> Click on Label Printed – Print and print 2 labels. Close the window.

[[File:poza10.png]]

[[File:poza11.png|900px|]]

There will be displayed 2 messages: one for label print confirmation and one for beep confirmation.

If label was not printed, click NO and try again to reprint the label. Camera starts to beep only if label printed was confirmed. Once label print and beep confirmed, serial number text row turnes green. If there is no beep, it means that the camera has a problem with the speaker.

8. Camera will shut down automatically (SHUTTING DOWN message will be displayed) -> Switch Power OFF and Unplug the camera.

[[File:poza12.jpg]]

9. Apply one label on the bottom of the AI camera and one on the right side of the Final box.

[[File:poza13.jpg|500px|]]

[[File:poza14.jpg|500px|]]

10. Put the AI camera into the Final box.

[[File:poza15.jpg|600px|]]

ISSUES:

*AI camera doesn’t boot (display is off): verify power circular connector if it’s properly soldered to the board.

If yes, AI camera has a problem with the display -> display needs to be replaced

If it’s not, manually redo the soldering of the connector.

*AI camera appear with red text in the event test window, click on View in the View Transfer Log and see what error occurred.

[[File:poza16.png]]

First, redo the final test (without another shock trigger). If camera didn’t pass second time either, try solutions below:

*Network error

verify if the 4G antenna connector is OK and properly inserted (visual inspection).

verify if the cable is properly soldered to the antenna.

If both above OK -> replace SIM card.

If one or both above are NOK, replace connector/replace cable/manually redo the soldering.

*GPS error

verify if the GPS antenna connector is OK and properly inserted (visual inspection)

verify if the cable is properly soldered to the antenna.

*Infinite loop = HW problem which requires a close HW verification.

*Lens focus NOK -> Disassemble the AI camera and replace entire gasket + lens holders + lens assembly.

*AI camera doesn’t beep = speaker problems -> verify if speaker connector is OK and if it’s properly inserted (visual inspection).

 

==Final Docs==

Set the hardware issue in AC

Enter into the RMA Spreadsheet

Use the "New RMA Shipping Form" on the "Support" network share to create a detailed packing list including repairs made to Ai unit.

Give cameras and two printed copies of RMA Shipping form to shipping.

 

==Shipping==

1.)Receive RMA from Support

2.) Verify Number of RMA's matches packing slip.

3.) Hold on Shipping if charges.
::*RMS is an exception and ships regardless, UNLESS cost associated with repair is VERY high.
*If there are charges, email client the amount and ask if they accept the charges before shipping.
4.) Prepare package for Safe delivery.

5.) Ship & notify client of tracking if requested.

6.) Set AC RMA Status to "Shipped Back"

AI RMA Documentation:AI AI RMA and Programming Process

2022-02-21T07:55:50Z

Ionut: /* Disassembly */

=AI RMA Process=

==Receive RMA==

Once the Support department has determined that RMA is necessary, they will fill in the form. (The Support team will mention in the form if there is there is any special action that needs to be taken before the repair starts)

The customer will be informed by the Support team of an estimated cost of repair and if they agree the RMA process will begin.

The Support team will provide shipping instructions; upon receipt fill in the received date in the RMA form.

The Master RMA log file can be accessed here

 

==Inspect the AI Camera==

Check general condition

Check the Power connector to see if it is broken (Check key position) '''If broken DO NOT PLUG IN THE CAMERA''', go to disassembly.

 

==Initial Test==

Test the camera to verify reported issues.

Determine if the AI is able to power on using the Idrive Ai Switch Box. If it does not power on, unplug from switch box and disassemble.

'''Note: When the USB cable is plugged into the camera but the power is not on, the AI will start to boot but fail in a loop. This is because the USB does not supply enough power to run the camera.'''

If the AI has previously had the power connector re-flowed you may not need to disassemble it. If it has not had this done then it will need to be disassembled to fix the connector.

 

==Hardware issue Documentation==

Determine if the Ai power connector is physically damaged. If it is make a note for out of warranty repair. see: [[AI RMA Documentation:AI AI Power Connector Reflow/Repair | AI Power Connector Reflow/Repair]].

Document all issue in the Admin Center. 

::*Click the HW "Gear"

::*Select Issue from the pulldown menu

::*Once the issue is fixed click "Solved".

[[File:AC_HW_notes1.png|700px|]]

 

==Disassembly==

*Remove the 4 screws from the front of the case (TORX #6)

*Disconnect the 3 Coax cables from the main board.

:: '''Do not pull directly up on the connectors or it can pull the connector off of the board!!'''

::Remove the cable but GENTLY prying up on the cable side of the connector and rock it up. (use the small pry tool)

*Remove the display board

*Remove the nut from the power connector (10mm on some 11mm on others, socket or wrench)

*lightly pry the board from the bottom and lift it out of the case

*Remove the speaker connector from the back of the board '''the connector pulls up and not in the direction of the wires'''

 

==Before Programming==

'''If the unit needs footage pulled from it, do this before anything else!'''

See: [[AI RMA Documentation:AI File Recovery with Android Studio | File Recovery with Android Studio]]

To pull footage connect Ai to Idrive Ai Switch Box and use a micro USB cable to connect the Ai to your desktop computer. Andriod studio etc etc (will write out more details once I do the processes a few times, refer to Ai Power Loss Events section for now).

Set the hardware issue in AC

 

==Programming==

*Notes:

-Unlike previous Idrive X-series cameras, the Ai does not need to be disassembled to connect to factory tool. It will need to be disassembled if there are any internal issues.

-When a USB cable is plugged into the AI but power is turned off the camera will start to boot but continuously restart. This is because the USB does not supply enough power to fully run the camera.

 

==Reassemble==

* Make sure the speaker wire is not between the board and heatsink or the USB connector will not align in the plastics (and the heatsink will not be effective)
 
==Final Testing==

FINAL TEST (VIA FACTORY TOOL)
1. Open Factory Tool -> Factory - New devices – Auto -> Event Test – Transfer and Play (event test window will open – see at point 7)

[[File:poza1.png]]

[[File:poza2.png]]

2. Connect 5 assembled AI cameras to Switch boxes power supplies (Power and Ignition are OFF).

[[File:poza3.jpg|500px|]]

3. Switch Power and Ignition ON -> AI cameras will start to boot (Idrive logo will be displayed).

[[File:poza4.jpg|400px|]]

[[File:poza5.png]]

In this phase, AI cameras connect to GPS and to network (2G/3G/4G). The operator must pay attention to the cameras screens to assure that connections are available, and that all the icons are displayed and there is no error code. The Operator must test IR LED functionality by hovering a smartphone camera over the front of the device and see 4 separate lights – See picture below.

[[File:poza6.png]]

4. Trigger a SHOCK event by pulling (shaking) each AI camera backward and forward (once or twice)-> Message SHOCK will be displayed on the screen, moment when the camera starts recording the event.

[[File:poza7.jpg|400px|]]

5. After triggering and recording the SHOCK event (display gets back to normal), Switch Ignition OFF for AI cameras.

In this phase, AI cameras connect to Wi-Fi and start transferring. A text with IGNITION OFF followed by CLOSING TRIGGERS, by CONNECTING WIFI and by TRANSFERING along with specific icons, will be displayed on the screen.

[[File:poza8.png]]

6. In the event test window, click on Play for each of the AI camera in the Play events area -> the record of the SHOCK event will be played.

[[File:poza9.png]]

Verify the focus of both lenses (image clarity). If the image is clear, lens focus was done properly. If not, the camera must be put aside. Check also if GPS route was recorded.

7. If lens focus OK and GPS route recorded -> Click on Label Printed – Print and print 2 labels. Close the window.

[[File:poza10.png]]

[[File:poza11.png|900px|]]

There will be displayed 2 messages: one for label print confirmation and one for beep confirmation.

If label was not printed, click NO and try again to reprint the label. Camera starts to beep only if label printed was confirmed. Once label print and beep confirmed, serial number text row turnes green. If there is no beep, it means that the camera has a problem with the speaker.

8. Camera will shut down automatically (SHUTTING DOWN message will be displayed) -> Switch Power OFF and Unplug the camera.

[[File:poza12.jpg]]

9. Apply one label on the bottom of the AI camera and one on the right side of the Final box.

[[File:poza13.jpg|500px|]]

[[File:poza14.jpg|500px|]]

10. Put the AI camera into the Final box.

[[File:poza15.jpg|600px|]]

ISSUES:

*AI camera doesn’t boot (display is off): verify power circular connector if it’s properly soldered to the board.

If yes, AI camera has a problem with the display -> display needs to be replaced

If it’s not, manually redo the soldering of the connector.

*AI camera appear with red text in the event test window, click on View in the View Transfer Log and see what error occurred.

[[File:poza16.png]]

First, redo the final test (without another shock trigger). If camera didn’t pass second time either, try solutions below:

*Network error

verify if the 4G antenna connector is OK and properly inserted (visual inspection).

verify if the cable is properly soldered to the antenna.

If both above OK -> replace SIM card.

If one or both above are NOK, replace connector/replace cable/manually redo the soldering.

*GPS error

verify if the GPS antenna connector is OK and properly inserted (visual inspection)

verify if the cable is properly soldered to the antenna.

*Infinite loop = HW problem which requires a close HW verification.

*Lens focus NOK -> Disassemble the AI camera and replace entire gasket + lens holders + lens assembly.

*AI camera doesn’t beep = speaker problems -> verify if speaker connector is OK and if it’s properly inserted (visual inspection).

 

==Final Docs==

Set the hardware issue in AC

Enter into the RMA Spreadsheet

Use the "New RMA Shipping Form" on the "Support" network share to create a detailed packing list including repairs made to Ai unit.

Give cameras and two printed copies of RMA Shipping form to shipping.

 

==Shipping==

1.)Receive RMA from Support

2.) Verify Number of RMA's matches packing slip.

3.) Hold on Shipping if charges.
::*RMS is an exception and ships regardless, UNLESS cost associated with repair is VERY high.
*If there are charges, email client the amount and ask if they accept the charges before shipping.
4.) Prepare package for Safe delivery.

5.) Ship & notify client of tracking if requested.

6.) Set AC RMA Status to "Shipped Back"

AI RMA Documentation:AI AI RMA and Programming Process

2022-02-21T07:53:08Z

Ionut: /* Hardware issue Documentation */

=AI RMA Process=

==Receive RMA==

Once the Support department has determined that RMA is necessary, they will fill in the form. (The Support team will mention in the form if there is there is any special action that needs to be taken before the repair starts)

The customer will be informed by the Support team of an estimated cost of repair and if they agree the RMA process will begin.

The Support team will provide shipping instructions; upon receipt fill in the received date in the RMA form.

The Master RMA log file can be accessed here

 

==Inspect the AI Camera==

Check general condition

Check the Power connector to see if it is broken (Check key position) '''If broken DO NOT PLUG IN THE CAMERA''', go to disassembly.

 

==Initial Test==

Test the camera to verify reported issues.

Determine if the AI is able to power on using the Idrive Ai Switch Box. If it does not power on, unplug from switch box and disassemble.

'''Note: When the USB cable is plugged into the camera but the power is not on, the AI will start to boot but fail in a loop. This is because the USB does not supply enough power to run the camera.'''

If the AI has previously had the power connector re-flowed you may not need to disassemble it. If it has not had this done then it will need to be disassembled to fix the connector.

 

==Hardware issue Documentation==

Determine if the Ai power connector is physically damaged. If it is make a note for out of warranty repair. see: [[AI RMA Documentation:AI AI Power Connector Reflow/Repair | AI Power Connector Reflow/Repair]].

Document all issue in the Admin Center. 

::*Click the HW "Gear"

::*Select Issue from the pulldown menu

::*Once the issue is fixed click "Solved".

[[File:AC_HW_notes1.png|700px|]]

 

==Disassembly==

*Remove the 4 screws from the from of the case (TORX #6)

*Disconnect the 3 Coax cables from the main board.

:: '''Do not pull directly up on the connectors or it can pull the connector off of the board!!'''

::Remove the cable but GENTLY prying up on the cable side of the connector and rock it up. (use the small pry tool)

*Remove the display board

*Remove the nut from the power connector (10mm on some 11mm on others, socket or wrench)

*lightly pry the board from the bottom and lift it out of the case

*Remove the speaker connector from the back of the board '''the connector pulls up and not in the direction of the wires'''

 

==Before Programming==

'''If the unit needs footage pulled from it, do this before anything else!'''

See: [[AI RMA Documentation:AI File Recovery with Android Studio | File Recovery with Android Studio]]

To pull footage connect Ai to Idrive Ai Switch Box and use a micro USB cable to connect the Ai to your desktop computer. Andriod studio etc etc (will write out more details once I do the processes a few times, refer to Ai Power Loss Events section for now).

Set the hardware issue in AC

 

==Programming==

*Notes:

-Unlike previous Idrive X-series cameras, the Ai does not need to be disassembled to connect to factory tool. It will need to be disassembled if there are any internal issues.

-When a USB cable is plugged into the AI but power is turned off the camera will start to boot but continuously restart. This is because the USB does not supply enough power to fully run the camera.

 

==Reassemble==

* Make sure the speaker wire is not between the board and heatsink or the USB connector will not align in the plastics (and the heatsink will not be effective)
 
==Final Testing==

FINAL TEST (VIA FACTORY TOOL)
1. Open Factory Tool -> Factory - New devices – Auto -> Event Test – Transfer and Play (event test window will open – see at point 7)

[[File:poza1.png]]

[[File:poza2.png]]

2. Connect 5 assembled AI cameras to Switch boxes power supplies (Power and Ignition are OFF).

[[File:poza3.jpg|500px|]]

3. Switch Power and Ignition ON -> AI cameras will start to boot (Idrive logo will be displayed).

[[File:poza4.jpg|400px|]]

[[File:poza5.png]]

In this phase, AI cameras connect to GPS and to network (2G/3G/4G). The operator must pay attention to the cameras screens to assure that connections are available, and that all the icons are displayed and there is no error code. The Operator must test IR LED functionality by hovering a smartphone camera over the front of the device and see 4 separate lights – See picture below.

[[File:poza6.png]]

4. Trigger a SHOCK event by pulling (shaking) each AI camera backward and forward (once or twice)-> Message SHOCK will be displayed on the screen, moment when the camera starts recording the event.

[[File:poza7.jpg|400px|]]

5. After triggering and recording the SHOCK event (display gets back to normal), Switch Ignition OFF for AI cameras.

In this phase, AI cameras connect to Wi-Fi and start transferring. A text with IGNITION OFF followed by CLOSING TRIGGERS, by CONNECTING WIFI and by TRANSFERING along with specific icons, will be displayed on the screen.

[[File:poza8.png]]

6. In the event test window, click on Play for each of the AI camera in the Play events area -> the record of the SHOCK event will be played.

[[File:poza9.png]]

Verify the focus of both lenses (image clarity). If the image is clear, lens focus was done properly. If not, the camera must be put aside. Check also if GPS route was recorded.

7. If lens focus OK and GPS route recorded -> Click on Label Printed – Print and print 2 labels. Close the window.

[[File:poza10.png]]

[[File:poza11.png|900px|]]

There will be displayed 2 messages: one for label print confirmation and one for beep confirmation.

If label was not printed, click NO and try again to reprint the label. Camera starts to beep only if label printed was confirmed. Once label print and beep confirmed, serial number text row turnes green. If there is no beep, it means that the camera has a problem with the speaker.

8. Camera will shut down automatically (SHUTTING DOWN message will be displayed) -> Switch Power OFF and Unplug the camera.

[[File:poza12.jpg]]

9. Apply one label on the bottom of the AI camera and one on the right side of the Final box.

[[File:poza13.jpg|500px|]]

[[File:poza14.jpg|500px|]]

10. Put the AI camera into the Final box.

[[File:poza15.jpg|600px|]]

ISSUES:

*AI camera doesn’t boot (display is off): verify power circular connector if it’s properly soldered to the board.

If yes, AI camera has a problem with the display -> display needs to be replaced

If it’s not, manually redo the soldering of the connector.

*AI camera appear with red text in the event test window, click on View in the View Transfer Log and see what error occurred.

[[File:poza16.png]]

First, redo the final test (without another shock trigger). If camera didn’t pass second time either, try solutions below:

*Network error

verify if the 4G antenna connector is OK and properly inserted (visual inspection).

verify if the cable is properly soldered to the antenna.

If both above OK -> replace SIM card.

If one or both above are NOK, replace connector/replace cable/manually redo the soldering.

*GPS error

verify if the GPS antenna connector is OK and properly inserted (visual inspection)

verify if the cable is properly soldered to the antenna.

*Infinite loop = HW problem which requires a close HW verification.

*Lens focus NOK -> Disassemble the AI camera and replace entire gasket + lens holders + lens assembly.

*AI camera doesn’t beep = speaker problems -> verify if speaker connector is OK and if it’s properly inserted (visual inspection).

 

==Final Docs==

Set the hardware issue in AC

Enter into the RMA Spreadsheet

Use the "New RMA Shipping Form" on the "Support" network share to create a detailed packing list including repairs made to Ai unit.

Give cameras and two printed copies of RMA Shipping form to shipping.

 

==Shipping==

1.)Receive RMA from Support

2.) Verify Number of RMA's matches packing slip.

3.) Hold on Shipping if charges.
::*RMS is an exception and ships regardless, UNLESS cost associated with repair is VERY high.
*If there are charges, email client the amount and ask if they accept the charges before shipping.
4.) Prepare package for Safe delivery.

5.) Ship & notify client of tracking if requested.

6.) Set AC RMA Status to "Shipped Back"

AI RMA Documentation:AI AI RMA and Programming Process

2022-02-21T07:51:43Z

Ionut: /* Initial Test */

=AI RMA Process=

==Receive RMA==

Once the Support department has determined that RMA is necessary, they will fill in the form. (The Support team will mention in the form if there is there is any special action that needs to be taken before the repair starts)

The customer will be informed by the Support team of an estimated cost of repair and if they agree the RMA process will begin.

The Support team will provide shipping instructions; upon receipt fill in the received date in the RMA form.

The Master RMA log file can be accessed here

 

==Inspect the AI Camera==

Check general condition

Check the Power connector to see if it is broken (Check key position) '''If broken DO NOT PLUG IN THE CAMERA''', go to disassembly.

 

==Initial Test==

Test the camera to verify reported issues.

Determine if the AI is able to power on using the Idrive Ai Switch Box. If it does not power on, unplug from switch box and disassemble.

'''Note: When the USB cable is plugged into the camera but the power is not on, the AI will start to boot but fail in a loop. This is because the USB does not supply enough power to run the camera.'''

If the AI has previously had the power connector re-flowed you may not need to disassemble it. If it has not had this done then it will need to be disassembled to fix the connector.

 

==Hardware issue Documentation==

Determine if the Ai power connector is physically damaged. If it is make a note for out of warranty repair. see: [[AI RMA Documentation:AI AI Power Connector Reflow/Repair | AI Power Connector Reflow/Repair]].

Document all issue in the Admin Center.

::*Click the HW "Gear"

::*Select Issue from the pulldown menu

::*Once the issue is fixed click "Solved".

[[File:AC_HW_notes1.png|700px|]]

 

==Disassembly==

*Remove the 4 screws from the from of the case (TORX #6)

*Disconnect the 3 Coax cables from the main board.

:: '''Do not pull directly up on the connectors or it can pull the connector off of the board!!'''

::Remove the cable but GENTLY prying up on the cable side of the connector and rock it up. (use the small pry tool)

*Remove the display board

*Remove the nut from the power connector (10mm on some 11mm on others, socket or wrench)

*lightly pry the board from the bottom and lift it out of the case

*Remove the speaker connector from the back of the board '''the connector pulls up and not in the direction of the wires'''

 

==Before Programming==

'''If the unit needs footage pulled from it, do this before anything else!'''

See: [[AI RMA Documentation:AI File Recovery with Android Studio | File Recovery with Android Studio]]

To pull footage connect Ai to Idrive Ai Switch Box and use a micro USB cable to connect the Ai to your desktop computer. Andriod studio etc etc (will write out more details once I do the processes a few times, refer to Ai Power Loss Events section for now).

Set the hardware issue in AC

 

==Programming==

*Notes:

-Unlike previous Idrive X-series cameras, the Ai does not need to be disassembled to connect to factory tool. It will need to be disassembled if there are any internal issues.

-When a USB cable is plugged into the AI but power is turned off the camera will start to boot but continuously restart. This is because the USB does not supply enough power to fully run the camera.

 

==Reassemble==

* Make sure the speaker wire is not between the board and heatsink or the USB connector will not align in the plastics (and the heatsink will not be effective)
 
==Final Testing==

FINAL TEST (VIA FACTORY TOOL)
1. Open Factory Tool -> Factory - New devices – Auto -> Event Test – Transfer and Play (event test window will open – see at point 7)

[[File:poza1.png]]

[[File:poza2.png]]

2. Connect 5 assembled AI cameras to Switch boxes power supplies (Power and Ignition are OFF).

[[File:poza3.jpg|500px|]]

3. Switch Power and Ignition ON -> AI cameras will start to boot (Idrive logo will be displayed).

[[File:poza4.jpg|400px|]]

[[File:poza5.png]]

In this phase, AI cameras connect to GPS and to network (2G/3G/4G). The operator must pay attention to the cameras screens to assure that connections are available, and that all the icons are displayed and there is no error code. The Operator must test IR LED functionality by hovering a smartphone camera over the front of the device and see 4 separate lights – See picture below.

[[File:poza6.png]]

4. Trigger a SHOCK event by pulling (shaking) each AI camera backward and forward (once or twice)-> Message SHOCK will be displayed on the screen, moment when the camera starts recording the event.

[[File:poza7.jpg|400px|]]

5. After triggering and recording the SHOCK event (display gets back to normal), Switch Ignition OFF for AI cameras.

In this phase, AI cameras connect to Wi-Fi and start transferring. A text with IGNITION OFF followed by CLOSING TRIGGERS, by CONNECTING WIFI and by TRANSFERING along with specific icons, will be displayed on the screen.

[[File:poza8.png]]

6. In the event test window, click on Play for each of the AI camera in the Play events area -> the record of the SHOCK event will be played.

[[File:poza9.png]]

Verify the focus of both lenses (image clarity). If the image is clear, lens focus was done properly. If not, the camera must be put aside. Check also if GPS route was recorded.

7. If lens focus OK and GPS route recorded -> Click on Label Printed – Print and print 2 labels. Close the window.

[[File:poza10.png]]

[[File:poza11.png|900px|]]

There will be displayed 2 messages: one for label print confirmation and one for beep confirmation.

If label was not printed, click NO and try again to reprint the label. Camera starts to beep only if label printed was confirmed. Once label print and beep confirmed, serial number text row turnes green. If there is no beep, it means that the camera has a problem with the speaker.

8. Camera will shut down automatically (SHUTTING DOWN message will be displayed) -> Switch Power OFF and Unplug the camera.

[[File:poza12.jpg]]

9. Apply one label on the bottom of the AI camera and one on the right side of the Final box.

[[File:poza13.jpg|500px|]]

[[File:poza14.jpg|500px|]]

10. Put the AI camera into the Final box.

[[File:poza15.jpg|600px|]]

ISSUES:

*AI camera doesn’t boot (display is off): verify power circular connector if it’s properly soldered to the board.

If yes, AI camera has a problem with the display -> display needs to be replaced

If it’s not, manually redo the soldering of the connector.

*AI camera appear with red text in the event test window, click on View in the View Transfer Log and see what error occurred.

[[File:poza16.png]]

First, redo the final test (without another shock trigger). If camera didn’t pass second time either, try solutions below:

*Network error

verify if the 4G antenna connector is OK and properly inserted (visual inspection).

verify if the cable is properly soldered to the antenna.

If both above OK -> replace SIM card.

If one or both above are NOK, replace connector/replace cable/manually redo the soldering.

*GPS error

verify if the GPS antenna connector is OK and properly inserted (visual inspection)

verify if the cable is properly soldered to the antenna.

*Infinite loop = HW problem which requires a close HW verification.

*Lens focus NOK -> Disassemble the AI camera and replace entire gasket + lens holders + lens assembly.

*AI camera doesn’t beep = speaker problems -> verify if speaker connector is OK and if it’s properly inserted (visual inspection).

 

==Final Docs==

Set the hardware issue in AC

Enter into the RMA Spreadsheet

Use the "New RMA Shipping Form" on the "Support" network share to create a detailed packing list including repairs made to Ai unit.

Give cameras and two printed copies of RMA Shipping form to shipping.

 

==Shipping==

1.)Receive RMA from Support

2.) Verify Number of RMA's matches packing slip.

3.) Hold on Shipping if charges.
::*RMS is an exception and ships regardless, UNLESS cost associated with repair is VERY high.
*If there are charges, email client the amount and ask if they accept the charges before shipping.
4.) Prepare package for Safe delivery.

5.) Ship & notify client of tracking if requested.

6.) Set AC RMA Status to "Shipped Back"

AI RMA Documentation:AI AI RMA and Programming Process

2022-02-21T07:50:02Z

Ionut: /* Receive RMA */

=AI RMA Process=

==Receive RMA==

Once the Support department has determined that RMA is necessary, they will fill in the form. (The Support team will mention in the form if there is there is any special action that needs to be taken before the repair starts)

The customer will be informed by the Support team of an estimated cost of repair and if they agree the RMA process will begin.

The Support team will provide shipping instructions; upon receipt fill in the received date in the RMA form.

The Master RMA log file can be accessed here

 

==Inspect the AI Camera==

Check general condition

Check the Power connector to see if it is broken (Check key position) '''If broken DO NOT PLUG IN THE CAMERA''', go to disassembly.

 

==Initial Test==

Test the camera to verify reported issues.

Determine if the AI is able to power on using the Idrive Ai Switch Box. If it does not power on, unplug from switch box and disassemble.

'''Note: When the USB cable is plugged into the camera but the power not on the AI will start to boot but fail in a loop. This is because the USB does not supply enough power to run the camera.'''

If the AI has previously had the power connector re0-flowed you may not need to disassemble it. If it has not had this done then it will need to be disassembled to fix the connector.

 

==Hardware issue Documentation==

Determine if the Ai power connector is physically damaged. If it is make a note for out of warranty repair. see: [[AI RMA Documentation:AI AI Power Connector Reflow/Repair | AI Power Connector Reflow/Repair]].

Document all issue in the Admin Center.

::*Click the HW "Gear"

::*Select Issue from the pulldown menu

::*Once the issue is fixed click "Solved".

[[File:AC_HW_notes1.png|700px|]]

 

==Disassembly==

*Remove the 4 screws from the from of the case (TORX #6)

*Disconnect the 3 Coax cables from the main board.

:: '''Do not pull directly up on the connectors or it can pull the connector off of the board!!'''

::Remove the cable but GENTLY prying up on the cable side of the connector and rock it up. (use the small pry tool)

*Remove the display board

*Remove the nut from the power connector (10mm on some 11mm on others, socket or wrench)

*lightly pry the board from the bottom and lift it out of the case

*Remove the speaker connector from the back of the board '''the connector pulls up and not in the direction of the wires'''

 

==Before Programming==

'''If the unit needs footage pulled from it, do this before anything else!'''

See: [[AI RMA Documentation:AI File Recovery with Android Studio | File Recovery with Android Studio]]

To pull footage connect Ai to Idrive Ai Switch Box and use a micro USB cable to connect the Ai to your desktop computer. Andriod studio etc etc (will write out more details once I do the processes a few times, refer to Ai Power Loss Events section for now).

Set the hardware issue in AC

 

==Programming==

*Notes:

-Unlike previous Idrive X-series cameras, the Ai does not need to be disassembled to connect to factory tool. It will need to be disassembled if there are any internal issues.

-When a USB cable is plugged into the AI but power is turned off the camera will start to boot but continuously restart. This is because the USB does not supply enough power to fully run the camera.

 

==Reassemble==

* Make sure the speaker wire is not between the board and heatsink or the USB connector will not align in the plastics (and the heatsink will not be effective)
 
==Final Testing==

FINAL TEST (VIA FACTORY TOOL)
1. Open Factory Tool -> Factory - New devices – Auto -> Event Test – Transfer and Play (event test window will open – see at point 7)

[[File:poza1.png]]

[[File:poza2.png]]

2. Connect 5 assembled AI cameras to Switch boxes power supplies (Power and Ignition are OFF).

[[File:poza3.jpg|500px|]]

3. Switch Power and Ignition ON -> AI cameras will start to boot (Idrive logo will be displayed).

[[File:poza4.jpg|400px|]]

[[File:poza5.png]]

In this phase, AI cameras connect to GPS and to network (2G/3G/4G). The operator must pay attention to the cameras screens to assure that connections are available, and that all the icons are displayed and there is no error code. The Operator must test IR LED functionality by hovering a smartphone camera over the front of the device and see 4 separate lights – See picture below.

[[File:poza6.png]]

4. Trigger a SHOCK event by pulling (shaking) each AI camera backward and forward (once or twice)-> Message SHOCK will be displayed on the screen, moment when the camera starts recording the event.

[[File:poza7.jpg|400px|]]

5. After triggering and recording the SHOCK event (display gets back to normal), Switch Ignition OFF for AI cameras.

In this phase, AI cameras connect to Wi-Fi and start transferring. A text with IGNITION OFF followed by CLOSING TRIGGERS, by CONNECTING WIFI and by TRANSFERING along with specific icons, will be displayed on the screen.

[[File:poza8.png]]

6. In the event test window, click on Play for each of the AI camera in the Play events area -> the record of the SHOCK event will be played.

[[File:poza9.png]]

Verify the focus of both lenses (image clarity). If the image is clear, lens focus was done properly. If not, the camera must be put aside. Check also if GPS route was recorded.

7. If lens focus OK and GPS route recorded -> Click on Label Printed – Print and print 2 labels. Close the window.

[[File:poza10.png]]

[[File:poza11.png|900px|]]

There will be displayed 2 messages: one for label print confirmation and one for beep confirmation.

If label was not printed, click NO and try again to reprint the label. Camera starts to beep only if label printed was confirmed. Once label print and beep confirmed, serial number text row turnes green. If there is no beep, it means that the camera has a problem with the speaker.

8. Camera will shut down automatically (SHUTTING DOWN message will be displayed) -> Switch Power OFF and Unplug the camera.

[[File:poza12.jpg]]

9. Apply one label on the bottom of the AI camera and one on the right side of the Final box.

[[File:poza13.jpg|500px|]]

[[File:poza14.jpg|500px|]]

10. Put the AI camera into the Final box.

[[File:poza15.jpg|600px|]]

ISSUES:

*AI camera doesn’t boot (display is off): verify power circular connector if it’s properly soldered to the board.

If yes, AI camera has a problem with the display -> display needs to be replaced

If it’s not, manually redo the soldering of the connector.

*AI camera appear with red text in the event test window, click on View in the View Transfer Log and see what error occurred.

[[File:poza16.png]]

First, redo the final test (without another shock trigger). If camera didn’t pass second time either, try solutions below:

*Network error

verify if the 4G antenna connector is OK and properly inserted (visual inspection).

verify if the cable is properly soldered to the antenna.

If both above OK -> replace SIM card.

If one or both above are NOK, replace connector/replace cable/manually redo the soldering.

*GPS error

verify if the GPS antenna connector is OK and properly inserted (visual inspection)

verify if the cable is properly soldered to the antenna.

*Infinite loop = HW problem which requires a close HW verification.

*Lens focus NOK -> Disassemble the AI camera and replace entire gasket + lens holders + lens assembly.

*AI camera doesn’t beep = speaker problems -> verify if speaker connector is OK and if it’s properly inserted (visual inspection).

 

==Final Docs==

Set the hardware issue in AC

Enter into the RMA Spreadsheet

Use the "New RMA Shipping Form" on the "Support" network share to create a detailed packing list including repairs made to Ai unit.

Give cameras and two printed copies of RMA Shipping form to shipping.

 

==Shipping==

1.)Receive RMA from Support

2.) Verify Number of RMA's matches packing slip.

3.) Hold on Shipping if charges.
::*RMS is an exception and ships regardless, UNLESS cost associated with repair is VERY high.
*If there are charges, email client the amount and ask if they accept the charges before shipping.
4.) Prepare package for Safe delivery.

5.) Ship & notify client of tracking if requested.

6.) Set AC RMA Status to "Shipped Back"

AI RMA Documentation:AI AI RMA and Programming Process

2022-02-21T07:47:34Z

Ionut: /* Receive RMA */

=AI RMA Process=

==Receive RMA==

Once the Support department has determined that RMA is necessary, they will fill in the form. (The Support team will mention in the form if there is there is any special action that needs to be taken before the repair starts)

The customer will be informed by the Support team of an estimated cost of repair and if they agree the RMA process will begin.

Provide shipping instructions; upon receipt fill in the received date in the RMA form.

The Master RMA log file can be accessed here

 

==Inspect the AI Camera==

Check general condition

Check the Power connector to see if it is broken (Check key position) '''If broken DO NOT PLUG IN THE CAMERA''', go to disassembly.

 

==Initial Test==

Test the camera to verify reported issues.

Determine if the AI is able to power on using the Idrive Ai Switch Box. If it does not power on, unplug from switch box and disassemble.

'''Note: When the USB cable is plugged into the camera but the power not on the AI will start to boot but fail in a loop. This is because the USB does not supply enough power to run the camera.'''

If the AI has previously had the power connector re0-flowed you may not need to disassemble it. If it has not had this done then it will need to be disassembled to fix the connector.

 

==Hardware issue Documentation==

Determine if the Ai power connector is physically damaged. If it is make a note for out of warranty repair. see: [[AI RMA Documentation:AI AI Power Connector Reflow/Repair | AI Power Connector Reflow/Repair]].

Document all issue in the Admin Center.

::*Click the HW "Gear"

::*Select Issue from the pulldown menu

::*Once the issue is fixed click "Solved".

[[File:AC_HW_notes1.png|700px|]]

 

==Disassembly==

*Remove the 4 screws from the from of the case (TORX #6)

*Disconnect the 3 Coax cables from the main board.

:: '''Do not pull directly up on the connectors or it can pull the connector off of the board!!'''

::Remove the cable but GENTLY prying up on the cable side of the connector and rock it up. (use the small pry tool)

*Remove the display board

*Remove the nut from the power connector (10mm on some 11mm on others, socket or wrench)

*lightly pry the board from the bottom and lift it out of the case

*Remove the speaker connector from the back of the board '''the connector pulls up and not in the direction of the wires'''

 

==Before Programming==

'''If the unit needs footage pulled from it, do this before anything else!'''

See: [[AI RMA Documentation:AI File Recovery with Android Studio | File Recovery with Android Studio]]

To pull footage connect Ai to Idrive Ai Switch Box and use a micro USB cable to connect the Ai to your desktop computer. Andriod studio etc etc (will write out more details once I do the processes a few times, refer to Ai Power Loss Events section for now).

Set the hardware issue in AC

 

==Programming==

*Notes:

-Unlike previous Idrive X-series cameras, the Ai does not need to be disassembled to connect to factory tool. It will need to be disassembled if there are any internal issues.

-When a USB cable is plugged into the AI but power is turned off the camera will start to boot but continuously restart. This is because the USB does not supply enough power to fully run the camera.

 

==Reassemble==

* Make sure the speaker wire is not between the board and heatsink or the USB connector will not align in the plastics (and the heatsink will not be effective)
 
==Final Testing==

FINAL TEST (VIA FACTORY TOOL)
1. Open Factory Tool -> Factory - New devices – Auto -> Event Test – Transfer and Play (event test window will open – see at point 7)

[[File:poza1.png]]

[[File:poza2.png]]

2. Connect 5 assembled AI cameras to Switch boxes power supplies (Power and Ignition are OFF).

[[File:poza3.jpg|500px|]]

3. Switch Power and Ignition ON -> AI cameras will start to boot (Idrive logo will be displayed).

[[File:poza4.jpg|400px|]]

[[File:poza5.png]]

In this phase, AI cameras connect to GPS and to network (2G/3G/4G). The operator must pay attention to the cameras screens to assure that connections are available, and that all the icons are displayed and there is no error code. The Operator must test IR LED functionality by hovering a smartphone camera over the front of the device and see 4 separate lights – See picture below.

[[File:poza6.png]]

4. Trigger a SHOCK event by pulling (shaking) each AI camera backward and forward (once or twice)-> Message SHOCK will be displayed on the screen, moment when the camera starts recording the event.

[[File:poza7.jpg|400px|]]

5. After triggering and recording the SHOCK event (display gets back to normal), Switch Ignition OFF for AI cameras.

In this phase, AI cameras connect to Wi-Fi and start transferring. A text with IGNITION OFF followed by CLOSING TRIGGERS, by CONNECTING WIFI and by TRANSFERING along with specific icons, will be displayed on the screen.

[[File:poza8.png]]

6. In the event test window, click on Play for each of the AI camera in the Play events area -> the record of the SHOCK event will be played.

[[File:poza9.png]]

Verify the focus of both lenses (image clarity). If the image is clear, lens focus was done properly. If not, the camera must be put aside. Check also if GPS route was recorded.

7. If lens focus OK and GPS route recorded -> Click on Label Printed – Print and print 2 labels. Close the window.

[[File:poza10.png]]

[[File:poza11.png|900px|]]

There will be displayed 2 messages: one for label print confirmation and one for beep confirmation.

If label was not printed, click NO and try again to reprint the label. Camera starts to beep only if label printed was confirmed. Once label print and beep confirmed, serial number text row turnes green. If there is no beep, it means that the camera has a problem with the speaker.

8. Camera will shut down automatically (SHUTTING DOWN message will be displayed) -> Switch Power OFF and Unplug the camera.

[[File:poza12.jpg]]

9. Apply one label on the bottom of the AI camera and one on the right side of the Final box.

[[File:poza13.jpg|500px|]]

[[File:poza14.jpg|500px|]]

10. Put the AI camera into the Final box.

[[File:poza15.jpg|600px|]]

ISSUES:

*AI camera doesn’t boot (display is off): verify power circular connector if it’s properly soldered to the board.

If yes, AI camera has a problem with the display -> display needs to be replaced

If it’s not, manually redo the soldering of the connector.

*AI camera appear with red text in the event test window, click on View in the View Transfer Log and see what error occurred.

[[File:poza16.png]]

First, redo the final test (without another shock trigger). If camera didn’t pass second time either, try solutions below:

*Network error

verify if the 4G antenna connector is OK and properly inserted (visual inspection).

verify if the cable is properly soldered to the antenna.

If both above OK -> replace SIM card.

If one or both above are NOK, replace connector/replace cable/manually redo the soldering.

*GPS error

verify if the GPS antenna connector is OK and properly inserted (visual inspection)

verify if the cable is properly soldered to the antenna.

*Infinite loop = HW problem which requires a close HW verification.

*Lens focus NOK -> Disassemble the AI camera and replace entire gasket + lens holders + lens assembly.

*AI camera doesn’t beep = speaker problems -> verify if speaker connector is OK and if it’s properly inserted (visual inspection).

 

==Final Docs==

Set the hardware issue in AC

Enter into the RMA Spreadsheet

Use the "New RMA Shipping Form" on the "Support" network share to create a detailed packing list including repairs made to Ai unit.

Give cameras and two printed copies of RMA Shipping form to shipping.

 

==Shipping==

1.)Receive RMA from Support

2.) Verify Number of RMA's matches packing slip.

3.) Hold on Shipping if charges.
::*RMS is an exception and ships regardless, UNLESS cost associated with repair is VERY high.
*If there are charges, email client the amount and ask if they accept the charges before shipping.
4.) Prepare package for Safe delivery.

5.) Ship & notify client of tracking if requested.

6.) Set AC RMA Status to "Shipped Back"

AI RMA Documentation:AI AI RMA and Programming Process

2022-02-21T07:38:00Z

Ionut: /* Receive RMA */

=AI RMA Process=

==Receive RMA==

Once the Support department has determined that RMA is necessary, they will fill in the form. (The Support team will mention in the form if there is there is any special action that needs to be taken before the repair starts)

The Master RMA log file can be accessed here

 

==Inspect the AI Camera==

Check general condition

Check the Power connector to see if it is broken (Check key position) '''If broken DO NOT PLUG IN THE CAMERA''', go to disassembly.

 

==Initial Test==

Test the camera to verify reported issues.

Determine if the AI is able to power on using the Idrive Ai Switch Box. If it does not power on, unplug from switch box and disassemble.

'''Note: When the USB cable is plugged into the camera but the power not on the AI will start to boot but fail in a loop. This is because the USB does not supply enough power to run the camera.'''

If the AI has previously had the power connector re0-flowed you may not need to disassemble it. If it has not had this done then it will need to be disassembled to fix the connector.

 

==Hardware issue Documentation==

Determine if the Ai power connector is physically damaged. If it is make a note for out of warranty repair. see: [[AI RMA Documentation:AI AI Power Connector Reflow/Repair | AI Power Connector Reflow/Repair]].

Document all issue in the Admin Center.

::*Click the HW "Gear"

::*Select Issue from the pulldown menu

::*Once the issue is fixed click "Solved".

[[File:AC_HW_notes1.png|700px|]]

 

==Disassembly==

*Remove the 4 screws from the from of the case (TORX #6)

*Disconnect the 3 Coax cables from the main board.

:: '''Do not pull directly up on the connectors or it can pull the connector off of the board!!'''

::Remove the cable but GENTLY prying up on the cable side of the connector and rock it up. (use the small pry tool)

*Remove the display board

*Remove the nut from the power connector (10mm on some 11mm on others, socket or wrench)

*lightly pry the board from the bottom and lift it out of the case

*Remove the speaker connector from the back of the board '''the connector pulls up and not in the direction of the wires'''

 

==Before Programming==

'''If the unit needs footage pulled from it, do this before anything else!'''

See: [[AI RMA Documentation:AI File Recovery with Android Studio | File Recovery with Android Studio]]

To pull footage connect Ai to Idrive Ai Switch Box and use a micro USB cable to connect the Ai to your desktop computer. Andriod studio etc etc (will write out more details once I do the processes a few times, refer to Ai Power Loss Events section for now).

Set the hardware issue in AC

 

==Programming==

*Notes:

-Unlike previous Idrive X-series cameras, the Ai does not need to be disassembled to connect to factory tool. It will need to be disassembled if there are any internal issues.

-When a USB cable is plugged into the AI but power is turned off the camera will start to boot but continuously restart. This is because the USB does not supply enough power to fully run the camera.

 

==Reassemble==

* Make sure the speaker wire is not between the board and heatsink or the USB connector will not align in the plastics (and the heatsink will not be effective)
 
==Final Testing==

FINAL TEST (VIA FACTORY TOOL)
1. Open Factory Tool -> Factory - New devices – Auto -> Event Test – Transfer and Play (event test window will open – see at point 7)

[[File:poza1.png]]

[[File:poza2.png]]

2. Connect 5 assembled AI cameras to Switch boxes power supplies (Power and Ignition are OFF).

[[File:poza3.jpg|500px|]]

3. Switch Power and Ignition ON -> AI cameras will start to boot (Idrive logo will be displayed).

[[File:poza4.jpg|400px|]]

[[File:poza5.png]]

In this phase, AI cameras connect to GPS and to network (2G/3G/4G). The operator must pay attention to the cameras screens to assure that connections are available, and that all the icons are displayed and there is no error code. The Operator must test IR LED functionality by hovering a smartphone camera over the front of the device and see 4 separate lights – See picture below.

[[File:poza6.png]]

4. Trigger a SHOCK event by pulling (shaking) each AI camera backward and forward (once or twice)-> Message SHOCK will be displayed on the screen, moment when the camera starts recording the event.

[[File:poza7.jpg|400px|]]

5. After triggering and recording the SHOCK event (display gets back to normal), Switch Ignition OFF for AI cameras.

In this phase, AI cameras connect to Wi-Fi and start transferring. A text with IGNITION OFF followed by CLOSING TRIGGERS, by CONNECTING WIFI and by TRANSFERING along with specific icons, will be displayed on the screen.

[[File:poza8.png]]

6. In the event test window, click on Play for each of the AI camera in the Play events area -> the record of the SHOCK event will be played.

[[File:poza9.png]]

Verify the focus of both lenses (image clarity). If the image is clear, lens focus was done properly. If not, the camera must be put aside. Check also if GPS route was recorded.

7. If lens focus OK and GPS route recorded -> Click on Label Printed – Print and print 2 labels. Close the window.

[[File:poza10.png]]

[[File:poza11.png|900px|]]

There will be displayed 2 messages: one for label print confirmation and one for beep confirmation.

If label was not printed, click NO and try again to reprint the label. Camera starts to beep only if label printed was confirmed. Once label print and beep confirmed, serial number text row turnes green. If there is no beep, it means that the camera has a problem with the speaker.

8. Camera will shut down automatically (SHUTTING DOWN message will be displayed) -> Switch Power OFF and Unplug the camera.

[[File:poza12.jpg]]

9. Apply one label on the bottom of the AI camera and one on the right side of the Final box.

[[File:poza13.jpg|500px|]]

[[File:poza14.jpg|500px|]]

10. Put the AI camera into the Final box.

[[File:poza15.jpg|600px|]]

ISSUES:

*AI camera doesn’t boot (display is off): verify power circular connector if it’s properly soldered to the board.

If yes, AI camera has a problem with the display -> display needs to be replaced

If it’s not, manually redo the soldering of the connector.

*AI camera appear with red text in the event test window, click on View in the View Transfer Log and see what error occurred.

[[File:poza16.png]]

First, redo the final test (without another shock trigger). If camera didn’t pass second time either, try solutions below:

*Network error

verify if the 4G antenna connector is OK and properly inserted (visual inspection).

verify if the cable is properly soldered to the antenna.

If both above OK -> replace SIM card.

If one or both above are NOK, replace connector/replace cable/manually redo the soldering.

*GPS error

verify if the GPS antenna connector is OK and properly inserted (visual inspection)

verify if the cable is properly soldered to the antenna.

*Infinite loop = HW problem which requires a close HW verification.

*Lens focus NOK -> Disassemble the AI camera and replace entire gasket + lens holders + lens assembly.

*AI camera doesn’t beep = speaker problems -> verify if speaker connector is OK and if it’s properly inserted (visual inspection).

 

==Final Docs==

Set the hardware issue in AC

Enter into the RMA Spreadsheet

Use the "New RMA Shipping Form" on the "Support" network share to create a detailed packing list including repairs made to Ai unit.

Give cameras and two printed copies of RMA Shipping form to shipping.

 

==Shipping==

1.)Receive RMA from Support

2.) Verify Number of RMA's matches packing slip.

3.) Hold on Shipping if charges.
::*RMS is an exception and ships regardless, UNLESS cost associated with repair is VERY high.
*If there are charges, email client the amount and ask if they accept the charges before shipping.
4.) Prepare package for Safe delivery.

5.) Ship & notify client of tracking if requested.

6.) Set AC RMA Status to "Shipped Back"

AI RMA Documentation:AI AI RMA and Programming Process

2022-02-21T07:27:26Z

Ionut: /* Final Testing */

=AI RMA Process=

==Receive RMA==

When the package arrives RMA department will write how many Ais in the box and the day it arrived.

Determine if there is something special relating to the RMA (Pull Footage, send to RO, Returned Test Camera etc.)

Enter relevant info into the RMA Spreadsheet.

 

==Inspect the AI Camera==

Check general condition

Check the Power connector to see if it is broken (Check key position) '''If broken DO NOT PLUG IN THE CAMERA''', go to disassembly.

 

==Initial Test==

Test the camera to verify reported issues.

Determine if the AI is able to power on using the Idrive Ai Switch Box. If it does not power on, unplug from switch box and disassemble.

'''Note: When the USB cable is plugged into the camera but the power not on the AI will start to boot but fail in a loop. This is because the USB does not supply enough power to run the camera.'''

If the AI has previously had the power connector re0-flowed you may not need to disassemble it. If it has not had this done then it will need to be disassembled to fix the connector.

 

==Hardware issue Documentation==

Determine if the Ai power connector is physically damaged. If it is make a note for out of warranty repair. see: [[AI RMA Documentation:AI AI Power Connector Reflow/Repair | AI Power Connector Reflow/Repair]].

Document all issue in the Admin Center.

::*Click the HW "Gear"

::*Select Issue from the pulldown menu

::*Once the issue is fixed click "Solved".

[[File:AC_HW_notes1.png|700px|]]

 

==Disassembly==

*Remove the 4 screws from the from of the case (TORX #6)

*Disconnect the 3 Coax cables from the main board.

:: '''Do not pull directly up on the connectors or it can pull the connector off of the board!!'''

::Remove the cable but GENTLY prying up on the cable side of the connector and rock it up. (use the small pry tool)

*Remove the display board

*Remove the nut from the power connector (10mm on some 11mm on others, socket or wrench)

*lightly pry the board from the bottom and lift it out of the case

*Remove the speaker connector from the back of the board '''the connector pulls up and not in the direction of the wires'''

 

==Before Programming==

'''If the unit needs footage pulled from it, do this before anything else!'''

See: [[AI RMA Documentation:AI File Recovery with Android Studio | File Recovery with Android Studio]]

To pull footage connect Ai to Idrive Ai Switch Box and use a micro USB cable to connect the Ai to your desktop computer. Andriod studio etc etc (will write out more details once I do the processes a few times, refer to Ai Power Loss Events section for now).

Set the hardware issue in AC

 

==Programming==

*Notes:

-Unlike previous Idrive X-series cameras, the Ai does not need to be disassembled to connect to factory tool. It will need to be disassembled if there are any internal issues.

-When a USB cable is plugged into the AI but power is turned off the camera will start to boot but continuously restart. This is because the USB does not supply enough power to fully run the camera.

 

==Reassemble==

* Make sure the speaker wire is not between the board and heatsink or the USB connector will not align in the plastics (and the heatsink will not be effective)
 
==Final Testing==

FINAL TEST (VIA FACTORY TOOL)
1. Open Factory Tool -> Factory - New devices – Auto -> Event Test – Transfer and Play (event test window will open – see at point 7)

[[File:poza1.png]]

[[File:poza2.png]]

2. Connect 5 assembled AI cameras to Switch boxes power supplies (Power and Ignition are OFF).

[[File:poza3.jpg|500px|]]

3. Switch Power and Ignition ON -> AI cameras will start to boot (Idrive logo will be displayed).

[[File:poza4.jpg|400px|]]

[[File:poza5.png]]

In this phase, AI cameras connect to GPS and to network (2G/3G/4G). The operator must pay attention to the cameras screens to assure that connections are available, and that all the icons are displayed and there is no error code. The Operator must test IR LED functionality by hovering a smartphone camera over the front of the device and see 4 separate lights – See picture below.

[[File:poza6.png]]

4. Trigger a SHOCK event by pulling (shaking) each AI camera backward and forward (once or twice)-> Message SHOCK will be displayed on the screen, moment when the camera starts recording the event.

[[File:poza7.jpg|400px|]]

5. After triggering and recording the SHOCK event (display gets back to normal), Switch Ignition OFF for AI cameras.

In this phase, AI cameras connect to Wi-Fi and start transferring. A text with IGNITION OFF followed by CLOSING TRIGGERS, by CONNECTING WIFI and by TRANSFERING along with specific icons, will be displayed on the screen.

[[File:poza8.png]]

6. In the event test window, click on Play for each of the AI camera in the Play events area -> the record of the SHOCK event will be played.

[[File:poza9.png]]

Verify the focus of both lenses (image clarity). If the image is clear, lens focus was done properly. If not, the camera must be put aside. Check also if GPS route was recorded.

7. If lens focus OK and GPS route recorded -> Click on Label Printed – Print and print 2 labels. Close the window.

[[File:poza10.png]]

[[File:poza11.png|900px|]]

There will be displayed 2 messages: one for label print confirmation and one for beep confirmation.

If label was not printed, click NO and try again to reprint the label. Camera starts to beep only if label printed was confirmed. Once label print and beep confirmed, serial number text row turnes green. If there is no beep, it means that the camera has a problem with the speaker.

8. Camera will shut down automatically (SHUTTING DOWN message will be displayed) -> Switch Power OFF and Unplug the camera.

[[File:poza12.jpg]]

9. Apply one label on the bottom of the AI camera and one on the right side of the Final box.

[[File:poza13.jpg|500px|]]

[[File:poza14.jpg|500px|]]

10. Put the AI camera into the Final box.

[[File:poza15.jpg|600px|]]

ISSUES:

*AI camera doesn’t boot (display is off): verify power circular connector if it’s properly soldered to the board.

If yes, AI camera has a problem with the display -> display needs to be replaced

If it’s not, manually redo the soldering of the connector.

*AI camera appear with red text in the event test window, click on View in the View Transfer Log and see what error occurred.

[[File:poza16.png]]

First, redo the final test (without another shock trigger). If camera didn’t pass second time either, try solutions below:

*Network error

verify if the 4G antenna connector is OK and properly inserted (visual inspection).

verify if the cable is properly soldered to the antenna.

If both above OK -> replace SIM card.

If one or both above are NOK, replace connector/replace cable/manually redo the soldering.

*GPS error

verify if the GPS antenna connector is OK and properly inserted (visual inspection)

verify if the cable is properly soldered to the antenna.

*Infinite loop = HW problem which requires a close HW verification.

*Lens focus NOK -> Disassemble the AI camera and replace entire gasket + lens holders + lens assembly.

*AI camera doesn’t beep = speaker problems -> verify if speaker connector is OK and if it’s properly inserted (visual inspection).

 

==Final Docs==

Set the hardware issue in AC

Enter into the RMA Spreadsheet

Use the "New RMA Shipping Form" on the "Support" network share to create a detailed packing list including repairs made to Ai unit.

Give cameras and two printed copies of RMA Shipping form to shipping.

 

==Shipping==

1.)Receive RMA from Support

2.) Verify Number of RMA's matches packing slip.

3.) Hold on Shipping if charges.
::*RMS is an exception and ships regardless, UNLESS cost associated with repair is VERY high.
*If there are charges, email client the amount and ask if they accept the charges before shipping.
4.) Prepare package for Safe delivery.

5.) Ship & notify client of tracking if requested.

6.) Set AC RMA Status to "Shipped Back"

AI RMA Documentation:AI AI RMA and Programming Process

2022-02-18T14:05:54Z

Ionut: /* Final Testing */

=AI RMA Process=

==Receive RMA==

When the package arrives RMA department will write how many Ais in the box and the day it arrived.

Determine if there is something special relating to the RMA (Pull Footage, send to RO, Returned Test Camera etc.)

Enter relevant info into the RMA Spreadsheet.

 

==Inspect the AI Camera==

Check general condition

Check the Power connector to see if it is broken (Check key position) '''If broken DO NOT PLUG IN THE CAMERA''', go to disassembly.

 

==Initial Test==

Test the camera to verify reported issues.

Determine if the AI is able to power on using the Idrive Ai Switch Box. If it does not power on, unplug from switch box and disassemble.

'''Note: When the USB cable is plugged into the camera but the power not on the AI will start to boot but fail in a loop. This is because the USB does not supply enough power to run the camera.'''

If the AI has previously had the power connector re0-flowed you may not need to disassemble it. If it has not had this done then it will need to be disassembled to fix the connector.

 

==Hardware issue Documentation==

Determine if the Ai power connector is physically damaged. If it is make a note for out of warranty repair. see: [[AI RMA Documentation:AI AI Power Connector Reflow/Repair | AI Power Connector Reflow/Repair]].

Document all issue in the Admin Center.

::*Click the HW "Gear"

::*Select Issue from the pulldown menu

::*Once the issue is fixed click "Solved".

[[File:AC_HW_notes1.png|700px|]]

 

==Disassembly==

*Remove the 4 screws from the from of the case (TORX #6)

*Disconnect the 3 Coax cables from the main board.

:: '''Do not pull directly up on the connectors or it can pull the connector off of the board!!'''

::Remove the cable but GENTLY prying up on the cable side of the connector and rock it up. (use the small pry tool)

*Remove the display board

*Remove the nut from the power connector (10mm on some 11mm on others, socket or wrench)

*lightly pry the board from the bottom and lift it out of the case

*Remove the speaker connector from the back of the board '''the connector pulls up and not in the direction of the wires'''

 

==Before Programming==

'''If the unit needs footage pulled from it, do this before anything else!'''

See: [[AI RMA Documentation:AI File Recovery with Android Studio | File Recovery with Android Studio]]

To pull footage connect Ai to Idrive Ai Switch Box and use a micro USB cable to connect the Ai to your desktop computer. Andriod studio etc etc (will write out more details once I do the processes a few times, refer to Ai Power Loss Events section for now).

Set the hardware issue in AC

 

==Programming==

*Notes:

-Unlike previous Idrive X-series cameras, the Ai does not need to be disassembled to connect to factory tool. It will need to be disassembled if there are any internal issues.

-When a USB cable is plugged into the AI but power is turned off the camera will start to boot but continuously restart. This is because the USB does not supply enough power to fully run the camera.

 

==Reassemble==

* Make sure the speaker wire is not between the board and heatsink or the USB connector will not align in the plastics (and the heatsink will not be effective)
 
==Final Testing==

FINAL TEST (VIA FACTORY TOOL)
1. Open Factory Tool -> Factory - New devices – Auto -> Event Test – Transfer and Play (event test window will open – see at point 7)

[[File:poza1.png]]

[[File:poza2.png]]

2. Connect 5 assembled AI cameras to Switch boxes power supplies (Power and Ignition are OFF).

[[File:poza3.jpg|500px|]]

3. Switch Power and Ignition ON -> AI cameras will start to boot (Idrive logo will be displayed).

[[File:poza4.jpg|400px|]]

[[File:poza5.png]]

In this phase, AI cameras connect to GPS and to network (2G/3G/4G). The operator must pay attention to the cameras screens to assure that connections are available, and that all the icons are displayed and there is no error code – See picture below.

[[File:poza6.png]]

4. Trigger a SHOCK event by pulling (shaking) each AI camera backward and forward (once or twice)-> Message SHOCK will be displayed on the screen, moment when the camera starts recording the event.

[[File:poza7.jpg|400px|]]

5. After triggering and recording the SHOCK event (display gets back to normal), Switch Ignition OFF for AI cameras.

In this phase, AI cameras connect to Wi-Fi and start transferring. A text with IGNITION OFF followed by CLOSING TRIGGERS, by CONNECTING WIFI and by TRANSFERING along with specific icons, will be displayed on the screen.

[[File:poza8.png]]

6. In the event test window, click on Play for each of the AI camera in the Play events area -> the record of the SHOCK event will be played.

[[File:poza9.png]]

Verify the focus of both lenses (image clarity). If the image is clear, lens focus was done properly. If not, the camera must be put aside. Check also if GPS route was recorded.

7. If lens focus OK and GPS route recorded -> Click on Label Printed – Print and print 2 labels. Close the window.

[[File:poza10.png]]

[[File:poza11.png|900px|]]

There will be displayed 2 messages: one for label print confirmation and one for beep confirmation.

If label was not printed, click NO and try again to reprint the label. Camera starts to beep only if label printed was confirmed. Once label print and beep confirmed, serial number text row turnes green. If there is no beep, it means that the camera has a problem with the speaker.

8. Camera will shut down automatically (SHUTTING DOWN message will be displayed) -> Switch Power OFF and Unplug the camera.

[[File:poza12.jpg]]

9. Apply one label on the bottom of the AI camera and one on the right side of the Final box.

[[File:poza13.jpg|500px|]]

[[File:poza14.jpg|500px|]]

10. Put the AI camera into the Final box.

[[File:poza15.jpg|600px|]]

ISSUES:

*AI camera doesn’t boot (display is off): verify power circular connector if it’s properly soldered to the board.

If yes, AI camera has a problem with the display -> display needs to be replaced

If it’s not, manually redo the soldering of the connector.

*AI camera appear with red text in the event test window, click on View in the View Transfer Log and see what error occurred.

[[File:poza16.png]]

First, redo the final test (without another shock trigger). If camera didn’t pass second time either, try solutions below:

*Network error

verify if the 4G antenna connector is OK and properly inserted (visual inspection).

verify if the cable is properly soldered to the antenna.

If both above OK -> replace SIM card.

If one or both above are NOK, replace connector/replace cable/manually redo the soldering.

*GPS error

verify if the GPS antenna connector is OK and properly inserted (visual inspection)

verify if the cable is properly soldered to the antenna.

*Infinite loop = HW problem which requires a close HW verification.

*Lens focus NOK -> Disassemble the AI camera and replace entire gasket + lens holders + lens assembly.

*AI camera doesn’t beep = speaker problems -> verify if speaker connector is OK and if it’s properly inserted (visual inspection).

 

==Final Docs==

Set the hardware issue in AC

Enter into the RMA Spreadsheet

Use the "New RMA Shipping Form" on the "Support" network share to create a detailed packing list including repairs made to Ai unit.

Give cameras and two printed copies of RMA Shipping form to shipping.

 

==Shipping==

1.)Receive RMA from Support

2.) Verify Number of RMA's matches packing slip.

3.) Hold on Shipping if charges.
::*RMS is an exception and ships regardless, UNLESS cost associated with repair is VERY high.
*If there are charges, email client the amount and ask if they accept the charges before shipping.
4.) Prepare package for Safe delivery.

5.) Ship & notify client of tracking if requested.

6.) Set AC RMA Status to "Shipped Back"

AI RMA Documentation:AI AI RMA and Programming Process

2022-02-18T14:04:52Z

Ionut: /* Final Testing */

=AI RMA Process=

==Receive RMA==

When the package arrives RMA department will write how many Ais in the box and the day it arrived.

Determine if there is something special relating to the RMA (Pull Footage, send to RO, Returned Test Camera etc.)

Enter relevant info into the RMA Spreadsheet.

 

==Inspect the AI Camera==

Check general condition

Check the Power connector to see if it is broken (Check key position) '''If broken DO NOT PLUG IN THE CAMERA''', go to disassembly.

 

==Initial Test==

Test the camera to verify reported issues.

Determine if the AI is able to power on using the Idrive Ai Switch Box. If it does not power on, unplug from switch box and disassemble.

'''Note: When the USB cable is plugged into the camera but the power not on the AI will start to boot but fail in a loop. This is because the USB does not supply enough power to run the camera.'''

If the AI has previously had the power connector re0-flowed you may not need to disassemble it. If it has not had this done then it will need to be disassembled to fix the connector.

 

==Hardware issue Documentation==

Determine if the Ai power connector is physically damaged. If it is make a note for out of warranty repair. see: [[AI RMA Documentation:AI AI Power Connector Reflow/Repair | AI Power Connector Reflow/Repair]].

Document all issue in the Admin Center.

::*Click the HW "Gear"

::*Select Issue from the pulldown menu

::*Once the issue is fixed click "Solved".

[[File:AC_HW_notes1.png|700px|]]

 

==Disassembly==

*Remove the 4 screws from the from of the case (TORX #6)

*Disconnect the 3 Coax cables from the main board.

:: '''Do not pull directly up on the connectors or it can pull the connector off of the board!!'''

::Remove the cable but GENTLY prying up on the cable side of the connector and rock it up. (use the small pry tool)

*Remove the display board

*Remove the nut from the power connector (10mm on some 11mm on others, socket or wrench)

*lightly pry the board from the bottom and lift it out of the case

*Remove the speaker connector from the back of the board '''the connector pulls up and not in the direction of the wires'''

 

==Before Programming==

'''If the unit needs footage pulled from it, do this before anything else!'''

See: [[AI RMA Documentation:AI File Recovery with Android Studio | File Recovery with Android Studio]]

To pull footage connect Ai to Idrive Ai Switch Box and use a micro USB cable to connect the Ai to your desktop computer. Andriod studio etc etc (will write out more details once I do the processes a few times, refer to Ai Power Loss Events section for now).

Set the hardware issue in AC

 

==Programming==

*Notes:

-Unlike previous Idrive X-series cameras, the Ai does not need to be disassembled to connect to factory tool. It will need to be disassembled if there are any internal issues.

-When a USB cable is plugged into the AI but power is turned off the camera will start to boot but continuously restart. This is because the USB does not supply enough power to fully run the camera.

 

==Reassemble==

* Make sure the speaker wire is not between the board and heatsink or the USB connector will not align in the plastics (and the heatsink will not be effective)
 
==Final Testing==

FINAL TEST (VIA FACTORY TOOL)
1. Open Factory Tool -> Factory - New devices – Auto -> Event Test – Transfer and Play (event test window will open – see at point 7)

[[File:poza1.png]]

Poza2.png

2. Connect 5 assembled AI cameras to Switch boxes power supplies (Power and Ignition are OFF).

Poza3.jpg

3. Switch Power and Ignition ON -> AI cameras will start to boot (Idrive logo will be displayed).

Poza4.jpg

Poza5.png

In this phase, AI cameras connect to GPS and to network (2G/3G/4G). The operator must pay attention to the cameras screens to assure that connections are available, and that all the icons are displayed and there is no error code –
The operator must also ensure the IR LED functionality by hovering a smartphone camera over its display.
See picture below.

Poza6.png

4. Trigger a SHOCK event by pulling (shaking) each AI camera backward and forward (once or twice)-> Message SHOCK will be displayed on the screen, moment when the camera starts recording the event.

Poza7.jpg

5. After triggering and recording the SHOCK event (display gets back to normal), Switch Ignition OFF for AI cameras.

In this phase, AI cameras connect to Wi-Fi and start transferring. A text with IGNITION OFF followed by CLOSING TRIGGERS, by CONNECTING WIFI and by TRANSFERING along with specific icons, will be displayed on the screen.

Poza8.png

6. In the event test window, click on Play for each of the AI camera in the Play events area -> the record of the SHOCK event will be played.

Poza9.png

Verify the focus of both lenses (image clarity). If the image is clear, lens focus was done properly. If not, the camera must be put aside. Check also if GPS route was recorded.

7. If lens focus OK and GPS route recorded -> Click on Label Printed – Print and print 2 labels. Close the window.

Poza10.png

Poza11.png

There will be displayed 2 messages: one for label print confirmation and one for beep confirmation.

If label was not printed, click NO and try again to reprint the label. Camera starts to beep only if label printed was confirmed. Once label print and beep confirmed, serial number text row turnes green. If there is no beep, it means that the camera has a problem with the speaker.

8. Camera will shut down automatically (SHUTTING DOWN message will be displayed) -> Switch Power OFF and Unplug the camera.

Poza12.jpg

9. Apply one label on the bottom of the AI camera and one on the right side of the Final box.

Poza13.jpg

Poza14.jpg

10. Put the AI camera into the Final box.

Poza15.jpg

ISSUES:

AI camera doesn’t boot (display is off): verify power circular connector if it’s properly soldered to the board.
If yes, AI camera has a problem with the display -> display needs to be replaced

If it’s not, manually redo the soldering of the connector.

AI camera appear with red text in the event test window, click on View in the View Transfer Log and see what error occurred.
Poza16.png

First, redo the final test (without another shock trigger). If camera didn’t pass second time either, try solutions below:

Network error
verify if the 4G antenna connector is OK and properly inserted (visual inspection).

verify if the cable is properly soldered to the antenna.

If both above OK -> replace SIM card.

If one or both above are NOK, replace connector/replace cable/manually redo the soldering.

GPS error
verify if the GPS antenna connector is OK and properly inserted (visual inspection)

verify if the cable is properly soldered to the antenna.

Infinite loop = HW problem which requires a close HW verification.
Lens focus NOK -> Disassemble the AI camera and replace entire gasket + lens holders + lens assembly.
AI camera doesn’t beep = speaker problems -> verify if speaker connector is OK and if it’s properly inserted (visual inspection).

 

==Final Docs==

Set the hardware issue in AC

Enter into the RMA Spreadsheet

Use the "New RMA Shipping Form" on the "Support" network share to create a detailed packing list including repairs made to Ai unit.

Give cameras and two printed copies of RMA Shipping form to shipping.

 

==Shipping==

1.)Receive RMA from Support

2.) Verify Number of RMA's matches packing slip.

3.) Hold on Shipping if charges.
::*RMS is an exception and ships regardless, UNLESS cost associated with repair is VERY high.
*If there are charges, email client the amount and ask if they accept the charges before shipping.
4.) Prepare package for Safe delivery.

5.) Ship & notify client of tracking if requested.

6.) Set AC RMA Status to "Shipped Back"

AI RMA Documentation:AI AI RMA and Programming Process

2022-02-18T14:03:47Z

Ionut: /* AI RMA Process */

=AI RMA Process=

==Receive RMA==

When the package arrives RMA department will write how many Ais in the box and the day it arrived.

Determine if there is something special relating to the RMA (Pull Footage, send to RO, Returned Test Camera etc.)

Enter relevant info into the RMA Spreadsheet.

 

==Inspect the AI Camera==

Check general condition

Check the Power connector to see if it is broken (Check key position) '''If broken DO NOT PLUG IN THE CAMERA''', go to disassembly.

 

==Initial Test==

Test the camera to verify reported issues.

Determine if the AI is able to power on using the Idrive Ai Switch Box. If it does not power on, unplug from switch box and disassemble.

'''Note: When the USB cable is plugged into the camera but the power not on the AI will start to boot but fail in a loop. This is because the USB does not supply enough power to run the camera.'''

If the AI has previously had the power connector re0-flowed you may not need to disassemble it. If it has not had this done then it will need to be disassembled to fix the connector.

 

==Hardware issue Documentation==

Determine if the Ai power connector is physically damaged. If it is make a note for out of warranty repair. see: [[AI RMA Documentation:AI AI Power Connector Reflow/Repair | AI Power Connector Reflow/Repair]].

Document all issue in the Admin Center.

::*Click the HW "Gear"

::*Select Issue from the pulldown menu

::*Once the issue is fixed click "Solved".

[[File:AC_HW_notes1.png|700px|]]

 

==Disassembly==

*Remove the 4 screws from the from of the case (TORX #6)

*Disconnect the 3 Coax cables from the main board.

:: '''Do not pull directly up on the connectors or it can pull the connector off of the board!!'''

::Remove the cable but GENTLY prying up on the cable side of the connector and rock it up. (use the small pry tool)

*Remove the display board

*Remove the nut from the power connector (10mm on some 11mm on others, socket or wrench)

*lightly pry the board from the bottom and lift it out of the case

*Remove the speaker connector from the back of the board '''the connector pulls up and not in the direction of the wires'''

 

==Before Programming==

'''If the unit needs footage pulled from it, do this before anything else!'''

See: [[AI RMA Documentation:AI File Recovery with Android Studio | File Recovery with Android Studio]]

To pull footage connect Ai to Idrive Ai Switch Box and use a micro USB cable to connect the Ai to your desktop computer. Andriod studio etc etc (will write out more details once I do the processes a few times, refer to Ai Power Loss Events section for now).

Set the hardware issue in AC

 

==Programming==

*Notes:

-Unlike previous Idrive X-series cameras, the Ai does not need to be disassembled to connect to factory tool. It will need to be disassembled if there are any internal issues.

-When a USB cable is plugged into the AI but power is turned off the camera will start to boot but continuously restart. This is because the USB does not supply enough power to fully run the camera.

 

==Reassemble==

* Make sure the speaker wire is not between the board and heatsink or the USB connector will not align in the plastics (and the heatsink will not be effective)
 
==Final Testing==

FINAL TEST (VIA FACTORY TOOL)
1. Open Factory Tool -> Factory - New devices – Auto -> Event Test – Transfer and Play (event test window will open – see at point 7)

Poza1.png

Poza2.png

2. Connect 5 assembled AI cameras to Switch boxes power supplies (Power and Ignition are OFF).

Poza3.jpg

3. Switch Power and Ignition ON -> AI cameras will start to boot (Idrive logo will be displayed).

Poza4.jpg

Poza5.png

In this phase, AI cameras connect to GPS and to network (2G/3G/4G). The operator must pay attention to the cameras screens to assure that connections are available, and that all the icons are displayed and there is no error code –
The operator must also ensure the IR LED functionality by hovering a smartphone camera over its display.
See picture below.

Poza6.png

4. Trigger a SHOCK event by pulling (shaking) each AI camera backward and forward (once or twice)-> Message SHOCK will be displayed on the screen, moment when the camera starts recording the event.

Poza7.jpg

5. After triggering and recording the SHOCK event (display gets back to normal), Switch Ignition OFF for AI cameras.

In this phase, AI cameras connect to Wi-Fi and start transferring. A text with IGNITION OFF followed by CLOSING TRIGGERS, by CONNECTING WIFI and by TRANSFERING along with specific icons, will be displayed on the screen.

Poza8.png

6. In the event test window, click on Play for each of the AI camera in the Play events area -> the record of the SHOCK event will be played.

Poza9.png

Verify the focus of both lenses (image clarity). If the image is clear, lens focus was done properly. If not, the camera must be put aside. Check also if GPS route was recorded.

7. If lens focus OK and GPS route recorded -> Click on Label Printed – Print and print 2 labels. Close the window.

Poza10.png

Poza11.png

There will be displayed 2 messages: one for label print confirmation and one for beep confirmation.

If label was not printed, click NO and try again to reprint the label. Camera starts to beep only if label printed was confirmed. Once label print and beep confirmed, serial number text row turnes green. If there is no beep, it means that the camera has a problem with the speaker.

8. Camera will shut down automatically (SHUTTING DOWN message will be displayed) -> Switch Power OFF and Unplug the camera.

Poza12.jpg

9. Apply one label on the bottom of the AI camera and one on the right side of the Final box.

Poza13.jpg

Poza14.jpg

10. Put the AI camera into the Final box.

Poza15.jpg

ISSUES:

AI camera doesn’t boot (display is off): verify power circular connector if it’s properly soldered to the board.
If yes, AI camera has a problem with the display -> display needs to be replaced

If it’s not, manually redo the soldering of the connector.

AI camera appear with red text in the event test window, click on View in the View Transfer Log and see what error occurred.
Poza16.png

First, redo the final test (without another shock trigger). If camera didn’t pass second time either, try solutions below:

Network error
verify if the 4G antenna connector is OK and properly inserted (visual inspection).

verify if the cable is properly soldered to the antenna.

If both above OK -> replace SIM card.

If one or both above are NOK, replace connector/replace cable/manually redo the soldering.

GPS error
verify if the GPS antenna connector is OK and properly inserted (visual inspection)

verify if the cable is properly soldered to the antenna.

Infinite loop = HW problem which requires a close HW verification.
Lens focus NOK -> Disassemble the AI camera and replace entire gasket + lens holders + lens assembly.
AI camera doesn’t beep = speaker problems -> verify if speaker connector is OK and if it’s properly inserted (visual inspection).

 

==Final Docs==

Set the hardware issue in AC

Enter into the RMA Spreadsheet

Use the "New RMA Shipping Form" on the "Support" network share to create a detailed packing list including repairs made to Ai unit.

Give cameras and two printed copies of RMA Shipping form to shipping.

 

==Shipping==

1.)Receive RMA from Support

2.) Verify Number of RMA's matches packing slip.

3.) Hold on Shipping if charges.
::*RMS is an exception and ships regardless, UNLESS cost associated with repair is VERY high.
*If there are charges, email client the amount and ask if they accept the charges before shipping.
4.) Prepare package for Safe delivery.

5.) Ship & notify client of tracking if requested.

6.) Set AC RMA Status to "Shipped Back"

U-boot Watchdog

2014-12-12T16:55:02Z

Ionut: /* Changing the source code to activate the watchdog */

==Required Items==
* [[File:U-boot-imx6.zip]]

==Changing the source code to activate the watchdog==
Extract the source code provided here and do the following:
* Open /path_to_source_code/drivers/watchdog/imx_watchdog.c;
* Delete '''#ifdef CONFIG_IMX_WATCHDOG''' from '''line 26''', '''#ifndef CONFIG_WATCHDOG_TIMEOUT_MSECS''' from '''line 45''', '''#endif''' from '''line 47''' and '''#endif''' from '''line 53''';
* Change the time interval from '''line 46''' (default: '''#define CONFIG_WATCHDOG_TIMEOUT_MSECS 128000''') to a value in miliseconds in the range 500 - 128000 with increments of 500;
'''BEWARE!''' DO '''NOT''' set this value to a small time interval that will not give you enough time to run the commands in the next section. This will brick your board and you will be unable to boot into linux or change the bootloader and an external programmer is needed to write another bootloader. If you can't even run the erase command until the watchdog kicks in, you will have to replace the NAND memory on the board.
* Save and close this file;
* Open /path_to_source_code/board/boundary/nitrogen6x/nitrogen6x.c
* Add the following line in the '''checkboard''' function (on '''line 928'''):
int checkboard(void)
{
...
'''hw_watchdog_init();'''
return 0;
}
* Save and close this file.

==Compiling the source code==
In order to compile the source code, you have to run the following commands in the terminal:
cd /path_to_source_code/
export ARCH=arm
export CROSS_COMPILE=arm-none-linux-gnueabi-
make nitrogen6q_config
make all
==Writing the bootloader to the NAND memory==
In order to write the bootloader to the NAND memory, you have to:
* Copy the '''u-boot.imx''' that was compiled in the previous section to the root of your linux sd card;
* Power up the board and press any key to stop autoboot
* Run the following commands in the u-boot terminal:
setenv mmcdev 0
mmc dev ${mmcdev}
load mmc ${mmcdev}:1 0x10800000 u-boot.imx
sf probe
sf erase 0 0xc0000
sf write 0x10800000 0x400 ${filesize}
* Restart the board.

U-boot Watchdog

2014-12-12T16:52:55Z

Ionut: Created page with "==Required Items== * File:U-boot-imx6.zip ==Changing the source code to activate the watchdog== Extract the source code provided here and do the following: * Open /path_t..."

==Required Items==
* [[File:U-boot-imx6.zip]]

==Changing the source code to activate the watchdog==
Extract the source code provided here and do the following:
* Open /path_to_source_code/drivers/watchdog/imx_watchdog.c;
* Delete '''#ifdef CONFIG_IMX_WATCHDOG''' from '''line 26''', '''#ifndef CONFIG_WATCHDOG_TIMEOUT_MSECS''' from '''line 45''', '''#endif''' from '''line 47''' and '''#endif''' from '''line 53''';
* Change the time interval from '''line 46''' (default: '''#define CONFIG_WATCHDOG_TIMEOUT_MSECS 128000''') to a value in miliseconds in the range 500 - 128000 with increments of 500;
'''BEWARE!''' DO '''NOT''' set this value to a small time interval that will not give you enough time to run the commands in the next section. This will brick your board and you will be unable to boot into linux or change the bootloader and an external programmer is needed to write another bootloader. If you can't even run the erase command until the watchdog kicks in, you will have to replace the NAND memory on the board.
* Save and close this file;
* Open /path_to_source_code/board/boundary/nitrogen6x/nitrogen6x.c
* Add the following line in the '''checkboard''' function (on '''line 928'''):
int checkboard(void)
{
...
'''hw_watchdog_init();'''
return 0;
}
* Save and close this file.
==Compiling the source code==
In order to compile the source code, you have to run the following commands in the terminal:
cd /path_to_source_code/
export ARCH=arm
export CROSS_COMPILE=arm-none-linux-gnueabi-
make nitrogen6q_config
make all
==Writing the bootloader to the NAND memory==
In order to write the bootloader to the NAND memory, you have to:
* Copy the '''u-boot.imx''' that was compiled in the previous section to the root of your linux sd card;
* Power up the board and press any key to stop autoboot
* Run the following commands in the u-boot terminal:
setenv mmcdev 0
mmc dev ${mmcdev}
load mmc ${mmcdev}:1 0x10800000 u-boot.imx
sf probe
sf erase 0 0xc0000
sf write 0x10800000 0x400 ${filesize}
* Restart the board.

File:U-boot-imx6.zip

2014-12-12T16:12:04Z

Ionut: The u-boot bootloader source code

The u-boot bootloader source code

Linux

2014-12-12T15:57:37Z

Ionut:

== [[RAM partition on boot]] ==
== [[PPPD install]] ==
== [[Mount SD card on boot]] ==
== [[U-boot Watchdog]] ==

PPPD install

2014-11-10T14:22:36Z

Ionut:

==Required Items==
* [[File:Ppp_scripts.zip]]
* [[File:Ppp_source_and_build.zip]]
* [[File:UC20 Embedded Linux USB Driver User Guide V1.0.pdf]]

==Using the Quectel 3G module with built binaries==
If you just want to use the built binaries, copy '''pppd''' and '''chat''' (only the executables) to /usr/sbin/ and copy the ppp folder containing the scripts to /etc/.
==Building PPP yourself==
If you want to build PPP yourself, you have to use the provided configure script from the source folder. After that, you have to execute the following commands:
export CC=arm-linux-gcc
make
sudo make install
==Building Linux kernel for Quectel 3G module==
Follow the instructions provided in the '''UC20 Embedded Linux USB Driver User Guide'''.

PPPD install

2014-11-10T14:20:00Z

Ionut:

2014-10-28T08:41:39Z

Ionut:

==title==
* test 1
test2