Idrive - User contributions [en]

AI RMA Documentation:AI AI RMA and Programming Process

2022-02-21T12:15:48Z

Alex: /* Receive RMA */

=AI RMA Process=

==Receive RMA==

Once the Support department has determined that RMA is necessary, they will fill in the form. (The Support team will mention in the form if there is there is any special action that needs to be taken before the repair starts)

The customer will be informed by the Support team of an estimated cost of repair and if they agree the RMA process will begin.

The Support team will provide shipping instructions; upon receipt fill in the received date in the RMA form.

Once the shipment arrives, Support will notify the Repairs team.

The Master RMA log file can be accessed [https://docs.google.com/spreadsheets/d/1ptT1N1CMiNKUEmOBbJvQLosmK3sncBsB/edit#gid=771337850 here]

 

==Inspect the AI Camera==

Check general condition

Check the Power connector to see if it is broken (Check key position) '''If broken DO NOT PLUG IN THE CAMERA''', go to disassembly.

 

==Initial Test==

Test the camera to verify reported issues.

Determine if the AI is able to power on using the Idrive Ai Switch Box. If it does not power on, unplug from switch box and disassemble.

'''Note: When the USB cable is plugged into the camera but the power is not on, the AI will start to boot but fail in a loop. This is because the USB does not supply enough power to run the camera.'''

If the AI has previously had the power connector re-flowed you may not need to disassemble it. If it has not had this done then it will need to be disassembled to fix the connector.

 

==Hardware issue Documentation==

Determine if the Ai power connector is physically damaged. If it is make a note for out of warranty repair. see: [[AI RMA Documentation:AI AI Power Connector Reflow/Repair | AI Power Connector Reflow/Repair]].

Document all issue in the Admin Center. 

::*Click the HW "Gear"

::*Select Issue from the pulldown menu

::*Once the issue is fixed click "Solved".

[[File:AC_HW_notes1.png|700px|]]

 

==Disassembly==

*Remove the 4 screws from the front of the case (TORX #6)

*Disconnect the 3 Coax cables from the main board.

:: '''Do not pull directly up on the connectors or it can pull the connector off of the board!!'''

::Remove the cable but GENTLY prying up on the cable side of the connector and rock it up. (use the small pry tool)

*Remove the display board

*Remove the nut from the power connector (10mm on some 11mm on others, socket or wrench)

*lightly pry the board from the bottom and lift it out of the case

*Remove the speaker connector from the back of the board '''the connector pulls up and not in the direction of the wires'''

 

==Before Programming==

'''If the unit needs footage pulled from it, do this before anything else!'''

See: [[AI RMA Documentation:AI File Recovery with Android Studio | File Recovery with Android Studio]]

To pull footage connect Ai to Idrive Ai Switch Box and use a micro USB cable to connect the Ai to your desktop computer. (refer to Ai Power Loss Events section for now).

 

==Programming==

*Notes:

-Unlike previous Idrive X-series cameras, the Ai does not need to be disassembled to connect to factory tool. It will need to be disassembled if there are any internal issues.

-When a USB cable is plugged into the AI but power is turned off the camera will start to boot but continuously restart. This is because the USB does not supply enough power to fully run the camera.

 

==Reassemble==

* Make sure the speaker wire is not between the board and heatsink or the USB connector will not align in the plastics (and the heatsink will not be effective)
 
==Final Testing==

FINAL TEST (VIA FACTORY TOOL)
1. Open Factory Tool -> Factory - New devices – Auto -> Event Test – Transfer and Play (event test window will open – see at point 7)

[[File:poza1.png]]

[[File:poza2.png]]

2. Connect 5 assembled AI cameras to Switch boxes power supplies (Power and Ignition are OFF).

[[File:poza3.jpg|500px|]]

3. Switch Power and Ignition ON -> AI cameras will start to boot (Idrive logo will be displayed).

[[File:poza4.jpg|400px|]]

[[File:poza5.png]]

In this phase, AI cameras connect to GPS and to network (2G/3G/4G). The operator must pay attention to the cameras screens to assure that connections are available, and that all the icons are displayed and there is no error code. The Operator must test IR LED functionality by hovering a smartphone camera over the front of the device and see 4 separate lights – See picture below. 

[[File:poza6.png]]

4. Trigger a SHOCK event by pulling (shaking) each AI camera backward and forward (once or twice)-> Message SHOCK will be displayed on the screen, moment when the camera starts recording the event.

[[File:poza7.jpg|400px|]]

5. After triggering and recording the SHOCK event (display gets back to normal), Switch Ignition OFF for AI cameras.

In this phase, AI cameras connect to Wi-Fi and start transferring. A text with IGNITION OFF followed by CLOSING TRIGGERS, by CONNECTING WIFI and by TRANSFERING along with specific icons, will be displayed on the screen.

[[File:poza8.png]]

6. In the event test window, click on Play for each of the AI camera in the Play events area -> the record of the SHOCK event will be played.

[[File:poza9.png]]

Verify the focus of both lenses (image clarity). If the image is clear, lens focus was done properly. If not, the camera must be put aside. Check also if GPS route was recorded.

7. If lens focus OK and GPS route recorded -> Click on Label Printed – Print and print 2 labels. Close the window.

[[File:poza10.png]]

[[File:poza11.png|900px|]]

There will be displayed 2 messages: one for label print confirmation and one for beep confirmation.

If label was not printed, click NO and try again to reprint the label. Camera starts to beep only if label printed was confirmed. Once label print and beep confirmed, serial number text row turnes green. If there is no beep, it means that the camera has a problem with the speaker.

8. Camera will shut down automatically (SHUTTING DOWN message will be displayed) -> Switch Power OFF and Unplug the camera.

[[File:poza12.jpg]]

9. Apply one label on the bottom of the AI camera and one on the right side of the Final box.

[[File:poza13.jpg|500px|]]

[[File:poza14.jpg|500px|]]

10. Put the AI camera into the Final box.

[[File:poza15.jpg|600px|]]

ISSUES:

*AI camera doesn’t boot (display is off): verify power circular connector if it’s properly soldered to the board.

If yes, AI camera has a problem with the display -> display needs to be replaced

If it’s not, manually redo the soldering of the connector.

*AI camera appear with red text in the event test window, click on View in the View Transfer Log and see what error occurred.

[[File:poza16.png]]

First, redo the final test (without another shock trigger). If camera didn’t pass second time either, try solutions below:

*Network error

verify if the 4G antenna connector is OK and properly inserted (visual inspection).

verify if the cable is properly soldered to the antenna.

If both above OK -> replace SIM card.

If one or both above are NOK, replace connector/replace cable/manually redo the soldering.

*GPS error

verify if the GPS antenna connector is OK and properly inserted (visual inspection)

verify if the cable is properly soldered to the antenna.

*Infinite loop = HW problem which requires a close HW verification.

*Lens focus NOK -> Disassemble the AI camera and replace entire gasket + lens holders + lens assembly.

*AI camera doesn’t beep = speaker problems -> verify if speaker connector is OK and if it’s properly inserted (visual inspection).

 

==Final Docs==

Every time progress is made with an RMA, the RMA form must be updated by the Repair team. Forms can be accessed directly from the Master RMA log found [https://docs.google.com/spreadsheets/d/1ptT1N1CMiNKUEmOBbJvQLosmK3sncBsB/edit#gid=771337850 here].
[[File:RMA_Log_WIP.xlsx.png]]

Once repairs have been completed from an RMA, the Master Log will also be updated accordingly.
 
[[File:RMA_form_2.xlsx.png]]

The final costs will be added and sent to the customer based on what was repaired.

Once the customer agrees to the costs, the shipment can be made.

Idrive Order Handling Process

2015-09-29T17:10:09Z

Alex:

As soon as you receive any quotes from Curt, Chrysta, Kelli, Mark, Sean or Alex, print the quote and place it in the pending order binder provided by Kelli. And enter the order in the Master Shipping Spreadsheet so that everyone is aware that the order is pending and being processed.

Base Station Shipping Process

Receive Order

1. Receive Order Request from Curt or Chrysta

2. A customer must have a base station ready to be shipped out and must be in admin center. Base Station should be shipped out before cameras so it can arrive first or at the same time. This is important because if the cameras got there first and were installed before the base station they could fill up with a lot of events and clog up the system. The installation manual for the cameras is also on the desktop of the base station.

New Customer Set-up in Admin Center
1. Log-in to the admin center admincenter.idrive.pro/adm/login/

2. Click on Sales and type in the customer’s name into the search bar on the left hand side.

3. Click on the customer’s name under the “Clients” menu. Confirm that the client’s company name is how it should appear from here on out. Once the client is made operational it is very difficult to change this company name. Scroll to the bottom and on the bottom right there is a button that states “MAKE CLIENT OPERATIONAL”. It will ask to confirm that you want to make the client operational. Click yes. If you are not taken to “Home” section automatically then click on the “Home” link and search for the customer.

4. Click on the Customer’s name to be taken to their main AdminCenter profile.

Adding a New Customer Location

5. Click on Add Contact. Add all of the information for the personnel contacts that you have and click “Save”. Ideally, these are people that can have direct access to the Idrive equipment.

6. Click on Add Address. Add the Ship To address form the quote or purchase order into the boxes provided. Confirm the address with the client before shipping equipment.

7. Click on Add Location and Product Key. This function will create a location for the base station to live. Fill out the dialogue boxes with the address info for that location.
a. The technical contact for the location should be the contact which you entered in step 5.
b. The “Region Group Host” drop down menu should be set to “us-east-1”

8. Notify Engineering Department that the information has been entered in Admin Center.

Shipping the Base Station

1. Once engineering has setup the Base Station he will provide you with a shipping form. Double check that all of the information is correct on the form.

2. If the boxes are not sealed make sure that there is a Base station setup manual in the box and seal it with tape.

3. Make sure that previous shipping labels are not visible on the box.

4. Create a FedEx shipping label for the boxes.

Monitor: 11.5 Pounds
Base Station: 27 Pounds

Create a new email to curt@idriveglobal.com chrsyta@idriveglobal.com

Title the Email “Enter Customer’s Name Base Station Shipment” Then Write:

“Customer Name’s Base Station will be going out today via FedEx Ground (or whatever service you used)

Box 1 (Monitor) xxxxxxxxx
Box 2 (Base Station) xxxxxxx”

New Camera Ordering Process:

1. First, you will receive an email from Chrysta or Curt with an order and an automatically generated email from AdminCenter with a packing slip. These documents confirm that an order is ready to be shipped.

2. Once you get the order, put it into a spreadsheet marked by the date of the shipment. This includes: Company Name, Number of Cameras, Location to assign cameras to, Contact, Phone Number, Address, and Quote Number.

3. You locate the Quote Number from the Admin. Center under Sales and by entering the company name in the “search all” tab on the left side. (Make sure it is the right date as sometimes there is more than one quotation for any given customer).

4. Once all information is filled out properly in the spreadsheet, create a FedEx Ground (unless specified) Shipping Label.

a. When doing the weight for the package, know that Emlinq can fit 21 cameras in a box.

i. Cameras= 1 pound

ii. Power Cables = .5 pound

iii. So for every camera shipped, its 1.5 lbs

b. If the Order came from National Interstate the package will need to be insured. The insurance amount goes under the section declared value. The amount should be $600 per every camera in the box.

5. Send over both the Dated Spreadsheet and the Shipping Label to Emlinq.

a. You will be dealing with Michael Raj and his email is mraj@emlinq.com.

i. Direct Line: 805-283-4687

ii. Cellular: 508-304-4633

6. After that email is sent, you need to check the Admin. Center periodically to see if he has entered it into the system.

a. You will find this under the Manufacturing tab and then the shipping tab.

b. You are able to search the shipping page if it is not the first one on the list (it usually is).

c. Once you locate the correct order, you click “Edit”, enter the tracking number in the box provided, and then “Save Shipping”.

d. Go back to the Shipping List and close out the shipment.

7. You will receive an emailed Shipping Form that contains the camera serial numbers assigned to the customer. PDF print this and store in Shipments folder.

8. Michael Raj should then send you a packing list for the shipment that combines the total amount of units shipped out that day for billing purposes. Only sign once the cameras order has been closed out
of the system. Also write how many units went to each customer on the document. Scan and send back to Michael Raj. Give signed packing slip to Chrysta.

FINISHED

Idrive Order Handling Process

2015-09-29T17:06:10Z

Alex:

Base Station Shipping Process

Receive Order

1. Receive Order Request from Curt or Chrysta

2. A customer must have a base station ready to be shipped out and must be in admin center. Base Station should be shipped out before cameras so it can arrive first or at the same time. This is important because if the cameras got there first and were installed before the base station they could fill up with a lot of events and clog up the system. The installation manual for the cameras is also on the desktop of the base station.

New Customer Set-up in Admin Center
1. Log-in to the admin center admincenter.idrive.pro/adm/login/

2. Click on Sales and type in the customer’s name into the search bar on the left hand side.

3. Click on the customer’s name under the “Clients” menu. Confirm that the client’s company name is how it should appear from here on out. Once the client is made operational it is very difficult to change this company name. Scroll to the bottom and on the bottom right there is a button that states “MAKE CLIENT OPERATIONAL”. It will ask to confirm that you want to make the client operational. Click yes. If you are not taken to “Home” section automatically then click on the “Home” link and search for the customer.

4. Click on the Customer’s name to be taken to their main AdminCenter profile.

Adding a New Customer Location

5. Click on Add Contact. Add all of the information for the personnel contacts that you have and click “Save”. Ideally, these are people that can have direct access to the Idrive equipment.

6. Click on Add Address. Add the Ship To address form the quote or purchase order into the boxes provided. Confirm the address with the client before shipping equipment.

7. Click on Add Location and Product Key. This function will create a location for the base station to live. Fill out the dialogue boxes with the address info for that location.
a. The technical contact for the location should be the contact which you entered in step 5.
b. The “Region Group Host” drop down menu should be set to “us-east-1”

8. Notify Engineering Department that the information has been entered in Admin Center.

Shipping the Base Station

1. Once engineering has setup the Base Station he will provide you with a shipping form. Double check that all of the information is correct on the form.

2. If the boxes are not sealed make sure that there is a Base station setup manual in the box and seal it with tape.

3. Make sure that previous shipping labels are not visible on the box.

4. Create a FedEx shipping label for the boxes.

Monitor: 11.5 Pounds
Base Station: 27 Pounds

Create a new email to curt@idriveglobal.com chrsyta@idriveglobal.com

Title the Email “Enter Customer’s Name Base Station Shipment” Then Write:

“Customer Name’s Base Station will be going out today via FedEx Ground (or whatever service you used)

Box 1 (Monitor) xxxxxxxxx
Box 2 (Base Station) xxxxxxx”

New Camera Ordering Process:

1. First, you will receive an email from Chrysta or Curt with an order and an automatically generated email from AdminCenter with a packing slip. These documents confirm that an order is ready to be shipped.

2. Once you get the order, put it into a spreadsheet marked by the date of the shipment. This includes: Company Name, Number of Cameras, Location to assign cameras to, Contact, Phone Number, Address, and Quote Number.

3. You locate the Quote Number from the Admin. Center under Sales and by entering the company name in the “search all” tab on the left side. (Make sure it is the right date as sometimes there is more than one quotation for any given customer).

4. Once all information is filled out properly in the spreadsheet, create a FedEx Ground (unless specified) Shipping Label.

a. When doing the weight for the package, know that Emlinq can fit 21 cameras in a box.

i. Cameras= 1 pound

ii. Power Cables = .5 pound

iii. So for every camera shipped, its 1.5 lbs

b. If the Order came from National Interstate the package will need to be insured. The insurance amount goes under the section declared value. The amount should be $600 per every camera in the box.

5. Send over both the Dated Spreadsheet and the Shipping Label to Emlinq.

a. You will be dealing with Michael Raj and his email is mraj@emlinq.com.

i. Direct Line: 805-283-4687

ii. Cellular: 508-304-4633

6. After that email is sent, you need to check the Admin. Center periodically to see if he has entered it into the system.

a. You will find this under the Manufacturing tab and then the shipping tab.

b. You are able to search the shipping page if it is not the first one on the list (it usually is).

c. Once you locate the correct order, you click “Edit”, enter the tracking number in the box provided, and then “Save Shipping”.

d. Go back to the Shipping List and close out the shipment.

7. You will receive an emailed Shipping Form that contains the camera serial numbers assigned to the customer. PDF print this and store in Shipments folder.

8. Michael Raj should then send you a packing list for the shipment that combines the total amount of units shipped out that day for billing purposes. Only sign once the cameras order has been closed out
of the system. Also write how many units went to each customer on the document. Scan and send back to Michael Raj. Give signed packing slip to Chrysta.

FINISHED

Idrive Shipping Receiving Process

2015-03-23T16:34:43Z

Alex:

== Idrive Shipping / Receiving Processes ==

<br\><br\>

===FedEx Shipping===

You will be using FedEx for the bulk of outgoing shipments. Unless the customer specifies another carrier, use FedEx (eg. BNSF products are carried via UPS).

1. Go to [http://www.fedex.com/us http://www.fedex.com/us]

2. Login Username: Idrive805 Password: 805Idrive

3. Hover over the "Ship" tab.

4. Select create a shipment

5. The "from" section should be filled automatically.

6. Complete the "Ship To:" section with the information provided to you on either the customers Purchase order or the sipping form generated by the Sales module.

*It is a good idea to confirm this shipping address with the sales person that completed the quote.

7. Once all required info is entered, click the "Preform Detailed address check". This will confirm that the information you've entered is a valid address according to FedEx.

8.Package and Shipment details: In this section you will be asked about details of the actual package.

*Enter the number of packages in this shipment

*Select if these packages are identical or not.

*If not, enter the individual weights for each package.

*Select the type of service. Type of service depends on when the Receiver needs the package delivered. If service type was not specified by the Sales Department then it will be shipped via FedEx ground service.

*The "Package Type" menu will only be used if you are shipping something via express service and using a FedEx marked box.

*Declared Value will only be used if we are placing insurance on the package (eg. all National Interstate camera shipments require a declared value and insurance.)

*Declare each camera as being valued at $250 for National interstate camera shipments. (Eg. 10 cameras = $2500 of declared value.)

*The "Ship Date" option can be left alone.

*Confirm that all required Fields are filled and select the "Ship" button at the bottom of the second purple column.

9. Shipping label print page and scheduling a Ground and Express Pickup

*On this page you will be able to review the shipping label you've just created. Makes sure that all information is correct before printing this label.

*You can either print this label on to paper so that you can physically affix it to the package or you can use the print function to create a PDF document of the label so that you can send it via email.

*Create a Pickup button will create a new window prompting you to fill in the pickup location information. Complete all required fields and confirm the pick up.

10. Affixing the label

*Once you have printed the FedEx shipping label affix it to the package you wish to ship.

*Use the provided FedEx label pouches to hold the label to the package. The label pouches have adhesive backing.

<br\><br\>

===UPS Shipping===

<br\><br\>

===USPS Shipping===

<br\><br\>

===DHL Shipping===

<br\><br\>

==Shipping Methods Best Practice==

<br\><br\>

==Special Customer Shipping Requirments==

<br\><br\>

===SSA Shipping Requrements===

Send packaging

<br\><br\>

===BNSF Shipping Requrements===

Use UPS

<br\><br\>

==International Shipping==

<br\><br\>

====Shipments to Romania====

To send to the office in Romania. For avoiding excess fee and the package to get stuck by customs,

*please declare them as samples with a total amount lower than 10 USD. Also, the shipment should be declared as paid by you so the total amount will not exceed 10 USD.

The following company information will be needed for this shipment:

Company: S.C ROAD SAFETY SRL

CUI:32678177 / 21.01.2014.

Registration:Nr. Reg. Com. J40/517/2014 / 20.01.2014

Iban code: RO03BTRLRONCRT0243531101

Address:Bucuresti, Sectorul l, Sos. Nordului, Nr. 62A, Etaj 2, Ap. 10J, camera 1, Romania, Zip code: 014104

Contact Person: Nicolae Golescu

Phone: 0040720257726

<br\><br\>

====Shipments to Comet====

In order to ship to Comet Bulgaria you need:

1. Inform Gigi and ask what the markup will be and note it.

2. Make sure the product ships from vendor with an invoice that matched the PO from Comet.

3. Make sure the shipping address is accurate and matches the invoice.

4. Make sure the company who ships to Comet is the one that invoices Comet

=====Comet Address & Contact=====
'''Comet Electronics'''

District Druzhba 2,

47, Obikolna Str

Sofia 1582,
Bulgaria

'''Contact person:
Elka Georgieva'''

Sales manager

Tel +359 2 9155831

Fax +359 2 8793200

Mob +359 888 971150

'''Example:''' We bill Comet for 2,000 lenses in the exact amount agreed.

We send an invoice for that amount also

We send a packing slip with that amount also

We send to the right address

'''From Florin 1/23/15:'''

FYI, here is how usually Comet calculates the markup, they add 5% + $200(fix amount for custom clearance and bank commissions) to the final price - beside this, the shipping from Bulgaria to Romania costs(usually ~40 euro, could be more for bigger/heavy packages).

<br\><br\>

====Shipments from China====
t
We have engaged ANA Link as our "freight forwarder". This means that they handle customs and expediting through customs for our orders from Huxi Cable. We have a power of attourney in place with them so they can act as our agent

DHL, FedEx etc did this for us but they cost a lot more to use. Using ANA Link lowers our costs on heavy items like cables from Huxi.

Annual bond of $650 in place. Our contract runs through 12/31/15 . Backing data in Mark's emails

<br\><br\>

====Shipments to Kuwiat====

<br\><br\>

==Shipping to EMLinQ==
If you receive a request from engineering to make a shipment of parts to EMLinQ Follow the instructions below:

1. Review the PO that will be sent from EMLinQ.

2. Go over this list of parts with Mark and see what is in stock in SB, instock at EMLinQ, being drop shipped straight to EMLinQ and what is on back-order.

3. Clearly label each individual part with the EMLinQ part number and quantity of pieces.

4. Take accurate notes about what portion of each line item is being fulfilled and if it is not being fulfilled, why not and when we can expect to ship it. These notes can be taken directly on the paper copy of the EMLinQ PO.

5. Package all parts securely.

6. Use the FedEx shipping instructions to create a shipping label for the parcel.

7. Create an Idrive packing slip that reflects the number of parts ordered by EMLinQ and the number of parts being shipped. Date the packing slip and make 3 copies. One should be handed to Mark, another to Chrysta, and the last one should be affixed to the shipment.

8. Create a pickup for the shipment using the FedEx shipping instructions.

==Idrive Receiving==
When receiving a shipment, inspect the contents of the box for damage and order accuracy.
Use the packing slip attached to the shipment as a reference. Hand off the packing slip to Chrysta.
Stock the incoming product into the appropriate area in a neat and well organized manner.

<br\><br\>

Idrive Shipping Receiving Process

2015-03-20T17:37:47Z

Alex: /* Idrive Receiving */

== Idrive Shipping / Receiving Processes ==

<br\><br\>

===FedEx Shipping===

You will be using FedEx for the bulk of outgoing shipments. Unless the customer specifies another carrier, use FedEx (eg. BNSF products are carried via UPS).

1. Go to [http://www.fedex.com/us http://www.fedex.com/us]

2. Login Username: Idrive805 Password: 805Idrive

3. Hover over the "Ship" tab.

4. Select create a shipment

5. The "from" section should be filled automatically.

6. Complete the "Ship To:" section with the information provided to you on either the customers Purchase order or the sipping form generated by the Sales module.

*It is a good idea to confirm this shipping address with the sales person that completed the quote.

7. Once all required info is entered, click the "Preform Detailed address check". This will confirm that the information you've entered is a valid address according to FedEx.

8.Package and Shipment details: In this section you will be asked about details of the actual package.

*Enter the number of packages in this shipment

*Select if these packages are identical or not.

*If not, enter the individual weights for each package.

*Select the type of service. Type of service depends on when the Receiver needs the package delivered. If service type was not specified by the Sales Department then it will be shipped via FedEx ground service.

*The "Package Type" menu will only be used if you are shipping something via express service and using a FedEx marked box.

*Declared Value will only be used if we are placing insurance on the package (eg. all National Interstate camera shipments require a declared value and insurance.)

*Declare each camera as being valued at $250 for National interstate camera shipments. (Eg. 10 cameras = $2500 of declared value.)

*The "Ship Date" option can be left alone.

*Confirm that all required Fields are filled and select the "Ship" button at the bottom of the second purple column.

9. Shipping label print page and scheduling a Ground and Express Pickup

*On this page you will be able to review the shipping label you've just created. Makes sure that all information is correct before printing this label.

*You can either print this label on to paper so that you can physically affix it to the package or you can use the print function to create a PDF document of the label so that you can send it via email.

*Create a Pickup button will create a new window prompting you to fill in the pickup location information. Complete all required fields and confirm the pick up.

10. Affixing the label

*Once you have printed the FedEx shipping label affix it to the package you wish to ship.

*Use the provided FedEx label pouches to hold the label to the package. The label pouches have adhesive backing.

<br\><br\>

===UPS Shipping===

<br\><br\>

===USPS Shipping===

<br\><br\>

===DHL Shipping===

<br\><br\>

==Shipping Methods Best Practice==

<br\><br\>

==Special Customer Shipping Requirments==

<br\><br\>

===SSA Shipping Requrements===

Send packaging

<br\><br\>

===BNSF Shipping Requrements===

Use UPS

<br\><br\>

==International Shipping==

<br\><br\>

====Shipments to Romania====

To send to the office in Romania. For avoiding excess fee and the package to get stuck by customs,

*please declare them as samples with a total amount lower than 10 USD. Also, the shipment should be declared as paid by you so the total amount will not exceed 10 USD.

The following company information will be needed for this shipment:

Company: S.C ROAD SAFETY SRL

CUI:32678177 / 21.01.2014.

Registration:Nr. Reg. Com. J40/517/2014 / 20.01.2014

Iban code: RO03BTRLRONCRT0243531101

Address:Bucuresti, Sectorul l, Sos. Nordului, Nr. 62A, Etaj 2, Ap. 10J, camera 1, Romania, Zip code: 014104

Contact Person: Nicolae Golescu

Phone: 0040720257726

<br\><br\>

====Shipments to Comet====

In order to ship to Comet Bulgaria you need:

1. Inform Gigi and ask what the markup will be and note it.

2. Make sure the product ships from vendor with an invoice that matched the PO from Comet.

3. Make sure the shipping address is accurate and matches the invoice.

4. Make sure the company who ships to Comet is the one that invoices Comet

=====Comet Address & Contact=====
'''Comet Electronics'''

District Druzhba 2,

47, Obikolna Str

Sofia 1582,
Bulgaria

'''Contact person:
Elka Georgieva'''

Sales manager

Tel +359 2 9155831

Fax +359 2 8793200

Mob +359 888 971150

'''Example:''' We bill Comet for 2,000 lenses in the exact amount agreed.

We send an invoice for that amount also

We send a packing slip with that amount also

We send to the right address

'''From Florin 1/23/15:'''

FYI, here is how usually Comet calculates the markup, they add 5% + $200(fix amount for custom clearance and bank commissions) to the final price - beside this, the shipping from Bulgaria to Romania costs(usually ~40 euro, could be more for bigger/heavy packages).

<br\><br\>

====Shipments from China====
t
We have engaged ANA Link as our "freight forwarder". This means that they handle customs and expediting through customs for our orders from Huxi Cable. We have a power of attourney in place with them so they can act as our agent

DHL, FedEx etc did this for us but they cost a lot more to use. Using ANA Link lowers our costs on heavy items like cables from Huxi.

Annual bond of $650 in place. Our contract runs through 12/31/15 . Backing data in Mark's emails

<br\><br\>

====Shipments to Kuwiat====

<br\><br\>

==Shipping to EMLinQ==
If you receive a request from engineering to make a shipment of parts to EMLinQ Follow the instructions below:
1. Review the PO that will be sent from EMLinQ.
2. Go over this list of parts with Mark and see what is in stock in SB, instock at EMLinQ, being drop shipped straight to EMLinQ and what is on back-order.
3. Clearly label each individual part with the EMLinQ part number and quantity of pieces.
4. Take accurate notes about what portion of each line item is being fulfilled and if it is not being fulfilled, why not and when we can expect to ship it. These notes can be taken directly on the paper copy of the EMLinQ PO.
5. Package all parts securely.
6. Use the FedEx shipping instructions to create a shipping label for the parcel.
7. Create an Idrive packing slip that reflects the number of parts ordered by EMLinQ and the number of parts being shipped. Date the packing slip and make 3 copies. One should be handed to Mark, another to Chrysta, and the last one should be affixed to the shipment.
8. Create a pickup for the shipment using the FedEx shipping instructions.

==Idrive Receiving==
When receiving a shipment, inspect the contents of the box for damage and order accuracy.
Use the packing slip attached to the shipment as a reference. Hand off the packing slip to Chrysta.
Stock the incoming product into the appropriate area in a neat and well organized manner.

<br\><br\>

Idrive Shipping Receiving Process

2015-03-20T17:24:40Z

Alex:

== Idrive Shipping / Receiving Processes ==

<br\><br\>

===FedEx Shipping===

You will be using FedEx for the bulk of outgoing shipments. Unless the customer specifies another carrier, use FedEx (eg. BNSF products are carried via UPS).

1. Go to [http://www.fedex.com/us http://www.fedex.com/us]

2. Login Username: Idrive805 Password: 805Idrive

3. Hover over the "Ship" tab.

4. Select create a shipment

5. The "from" section should be filled automatically.

6. Complete the "Ship To:" section with the information provided to you on either the customers Purchase order or the sipping form generated by the Sales module.

*It is a good idea to confirm this shipping address with the sales person that completed the quote.

7. Once all required info is entered, click the "Preform Detailed address check". This will confirm that the information you've entered is a valid address according to FedEx.

8.Package and Shipment details: In this section you will be asked about details of the actual package.

*Enter the number of packages in this shipment

*Select if these packages are identical or not.

*If not, enter the individual weights for each package.

*Select the type of service. Type of service depends on when the Receiver needs the package delivered. If service type was not specified by the Sales Department then it will be shipped via FedEx ground service.

*The "Package Type" menu will only be used if you are shipping something via express service and using a FedEx marked box.

*Declared Value will only be used if we are placing insurance on the package (eg. all National Interstate camera shipments require a declared value and insurance.)

*Declare each camera as being valued at $250 for National interstate camera shipments. (Eg. 10 cameras = $2500 of declared value.)

*The "Ship Date" option can be left alone.

*Confirm that all required Fields are filled and select the "Ship" button at the bottom of the second purple column.

9. Shipping label print page and scheduling a Ground and Express Pickup

*On this page you will be able to review the shipping label you've just created. Makes sure that all information is correct before printing this label.

*You can either print this label on to paper so that you can physically affix it to the package or you can use the print function to create a PDF document of the label so that you can send it via email.

*Create a Pickup button will create a new window prompting you to fill in the pickup location information. Complete all required fields and confirm the pick up.

10. Affixing the label

*Once you have printed the FedEx shipping label affix it to the package you wish to ship.

*Use the provided FedEx label pouches to hold the label to the package. The label pouches have adhesive backing.

<br\><br\>

===UPS Shipping===

<br\><br\>

===USPS Shipping===

<br\><br\>

===DHL Shipping===

<br\><br\>

==Shipping Methods Best Practice==

<br\><br\>

==Special Customer Shipping Requirments==

<br\><br\>

===SSA Shipping Requrements===

Send packaging

<br\><br\>

===BNSF Shipping Requrements===

Use UPS

<br\><br\>

==International Shipping==

<br\><br\>

====Shipments to Romania====

To send to the office in Romania. For avoiding excess fee and the package to get stuck by customs,

*please declare them as samples with a total amount lower than 10 USD. Also, the shipment should be declared as paid by you so the total amount will not exceed 10 USD.

The following company information will be needed for this shipment:

Company: S.C ROAD SAFETY SRL

CUI:32678177 / 21.01.2014.

Registration:Nr. Reg. Com. J40/517/2014 / 20.01.2014

Iban code: RO03BTRLRONCRT0243531101

Address:Bucuresti, Sectorul l, Sos. Nordului, Nr. 62A, Etaj 2, Ap. 10J, camera 1, Romania, Zip code: 014104

Contact Person: Nicolae Golescu

Phone: 0040720257726

<br\><br\>

====Shipments to Comet====

In order to ship to Comet Bulgaria you need:

1. Inform Gigi and ask what the markup will be and note it.

2. Make sure the product ships from vendor with an invoice that matched the PO from Comet.

3. Make sure the shipping address is accurate and matches the invoice.

4. Make sure the company who ships to Comet is the one that invoices Comet

=====Comet Address & Contact=====
'''Comet Electronics'''

District Druzhba 2,

47, Obikolna Str

Sofia 1582,
Bulgaria

'''Contact person:
Elka Georgieva'''

Sales manager

Tel +359 2 9155831

Fax +359 2 8793200

Mob +359 888 971150

'''Example:''' We bill Comet for 2,000 lenses in the exact amount agreed.

We send an invoice for that amount also

We send a packing slip with that amount also

We send to the right address

'''From Florin 1/23/15:'''

FYI, here is how usually Comet calculates the markup, they add 5% + $200(fix amount for custom clearance and bank commissions) to the final price - beside this, the shipping from Bulgaria to Romania costs(usually ~40 euro, could be more for bigger/heavy packages).

<br\><br\>

====Shipments from China====
t
We have engaged ANA Link as our "freight forwarder". This means that they handle customs and expediting through customs for our orders from Huxi Cable. We have a power of attourney in place with them so they can act as our agent

DHL, FedEx etc did this for us but they cost a lot more to use. Using ANA Link lowers our costs on heavy items like cables from Huxi.

Annual bond of $650 in place. Our contract runs through 12/31/15 . Backing data in Mark's emails

<br\><br\>

====Shipments to Kuwiat====

<br\><br\>

==Shipping to EMLinQ==
If you receive a request from engineering to make a shipment of parts to EMLinQ Follow the instructions below:
1. Review the PO that will be sent from EMLinQ.
2. Go over this list of parts with Mark and see what is in stock in SB, instock at EMLinQ, being drop shipped straight to EMLinQ and what is on back-order.
3. Clearly label each individual part with the EMLinQ part number and quantity of pieces.
4. Take accurate notes about what portion of each line item is being fulfilled and if it is not being fulfilled, why not and when we can expect to ship it. These notes can be taken directly on the paper copy of the EMLinQ PO.
5. Package all parts securely.
6. Use the FedEx shipping instructions to create a shipping label for the parcel.
7. Create an Idrive packing slip that reflects the number of parts ordered by EMLinQ and the number of parts being shipped. Date the packing slip and make 3 copies. One should be handed to Mark, another to Chrysta, and the last one should be affixed to the shipment.
8. Create a pickup for the shipment using the FedEx shipping instructions.

==Idrive Receiving==
When receiving a shipment, inspect the contents of the box for damage and order accuracy.
Use the packing slip attached to the shipment as a reference.

<br\><br\>

Idrive Order Handling Process

2014-12-15T18:32:18Z

Alex:

Base Station Shipping Process

Receive Order

1. Receive Order Request from Curt or Chrysta

2. A customer must have a base station ready to be shipped out and must be in admin center. Base Station should be shipped out before cameras so it can arrive first or at the same time. This is important because if the cameras got there first and were installed before the base station they could fill up with a lot of events and clog up the system. The installation manual for the cameras is also on the desktop of the base station.

New Customer Set-up in Admin Center
1. Log-in to the admin center admincenter.idrive.pro/adm/login/

2. Click on Sales and type in the customer’s name into the search bar on the left hand side.

3. Click on the customer’s name under the “Clients” menu. Confirm that the client’s company name is how it should appear from here on out. Once the client is made operational it is very difficult to change this company name. Scroll to the bottom and on the bottom right there is a button that states “MAKE CLIENT OPERATIONAL”. It will ask to confirm that you want to make the client operational. Click yes. If you are not taken to “Home” section automatically then click on the “Home” link and search for the customer.

4. Click on the Customer’s name to be taken to their main AdminCenter profile.

Adding a New Customer Location

5. Click on Add Contact. Add all of the information for the personnel contacts that you have and click “Save”. Ideally, these are people that can have direct access to the Idrive equipment.

6. Click on Add Address. Add the Ship To address form the quote or purchase order into the boxes provided. Confirm the address with the client before shipping equipment.

7. Click on Add Location and Product Key. This function will create a location for the base station to live. Fill out the dialogue boxes with the address info for that location.
a. The technical contact for the location should be the contact which you entered in step 5.
b. The “Region Group Host” drop down menu should be set to “us-east-1”

8. Notify Engineering Department that the information has been entered in Admin Center.

Shipping the Base Station

1. Once engineering has setup the Base Station he will provide you with a shipping form. Double check that all of the information is correct on the form.

2. If the boxes are not sealed make sure that there is a Base station setup manual in the box and seal it with tape.

3. Make sure that previous shipping labels are not visible on the box.

4. Create a FedEx shipping label for the boxes.

Monitor: 11.5 Pounds
Base Station: 27 Pounds

Create a new email to curt@idriveglobal.com chrsyta@idriveglobal.com

Title the Email “Enter Customer’s Name Base Station Shipment” Then Write:

“Customer Name’s Base Station will be going out today via FedEx Ground (or whatever service you used)

Box 1 (Monitor) xxxxxxxxx
Box 2 (Base Station) xxxxxxx”

New Camera Ordering Process:

1. First, you will receive an email from Chrysta or Curt with an order.

2. Once you get the order, put it into a spreadsheet marked by the date of the shipment. This includes: Company Name, Number of Cameras, Location to assign cameras to, Contact, Phone Number, Address, and Quote Number.

3. You locate the Quote Number from the Admin. Center under Sales and by entering the company name in the “search all” tab on the left side. (Make sure it is the right date as sometimes there is more than one quotation for any given customer).

4. Once all information is filled out properly in the spreadsheet, create a FedEx Ground (unless specified) Shipping Label.

a. When doing the weight for the package, know that Emlinq can fit 21 cameras in a box.

i. Cameras= 1 pound

ii. Power Cables = .5 pound

iii. So for every camera shipped, its 1.5 lbs

b. If the Order came from National Interstate the package will need to be insured. The insurance amount goes under the section declared value. The amount should be $600 per every camera in the box.

5. Send over both the Dated Spreadsheet and the Shipping Label to Emlinq.

a. You will be dealing with Michael Raj and his email is mraj@emlinq.com.

i. Direct Line: 805-283-4687

ii. Cellular: 508-304-4633

6. After that email is sent, you need to check the Admin. Center periodically to see if he has entered it into the system.

a. You will find this under the Manufacturing tab and then the shipping tab.

b. You are able to search the shipping page if it is not the first one on the list (it usually is).

c. Once you locate the correct order, you click “Edit”, enter the tracking number in the box provided, and then “Save Shipping”.

d. Go back to the Shipping List and close out the shipment.

7. You will receive an emailed Shipping Form that contains the camera serial numbers assigned to the customer. PDF print this and store in Shipments folder.

8. Michael Raj should then send you a packing list for the shipment that combines the total amount of units shipped out that day for billing purposes. Only sign once the cameras order has been closed out
of the system. Also write how many units went to each customer on the document. Scan and send back to Michael Raj. Give signed packing slip to Chrysta.

FINISHED

Idrive Order Handling Process

2014-12-04T01:57:37Z

Alex:

Base Station Shipping Process

Receive Order

1. Receive Order Request from Curt or Chrysta

2. A customer must have a base station ready to be shipped out and must be in admin center. Base Station should be shipped out before cameras so it can arrive first or at the same time. This is important because if the cameras got there first and were installed before the base station they could fill up with a lot of events and clog up the system. The installation manual for the cameras is also on the desktop of the base station.

New Customer Set-up in Admin Center
1. Log-in to the admin center admincenter.idrive.pro/adm/login/

2. Click on Sales and type in the customer’s name into the search bar on the left hand side.

3. Click on the customer’s name under the “Clients” menu. Confirm that the client’s company name is how it should appear from here on out. Once the client is made operational it is very difficult to change this company name. Scroll to the bottom and on the bottom right there is a button that states “MAKE CLIENT OPERATIONAL”. It will ask to confirm that you want to make the client operational. Click yes. If you are not taken to “Home” section automatically then click on the “Home” link and search for the customer.

4. Click on the Customer’s name to be taken to their main AdminCenter profile.

Adding a New Customer Location

5. Click on Add Contact. Add all of the information for the personnel contacts that you have and click “Save”. Ideally, these are people that can have direct access to the Idrive equipment.

6. Click on Add Address. Add the Ship To address form the quote or purchase order into the boxes provided. Confirm the address with the client before shipping equipment.

7. Click on Add Location and Product Key. This function will create a location for the base station to live. Fill out the dialogue boxes with the address info for that location.
a. The technical contact for the location should be the contact which you entered in step 5.
b. The “Region Group Host” drop down menu should be set to “us-east-1”

8. Notify Engineering Department that the information has been entered in Admin Center.

Shipping the Base Station

1. Once engineering has setup the Base Station he will provide you with a shipping form. Double check that all of the information is correct on the form.

2. If the boxes are not sealed make sure that there is a Base station setup manual in the box and seal it with tape.

3. Make sure that previous shipping labels are not visible on the box.

4. Create a FedEx shipping label for the boxes.

Monitor: 11.5 Pounds
Base Station: 27 Pounds

Create a new email to curt@idriveglobal.com chrsyta@idriveglobal.com

Title the Email “Enter Customer’s Name Base Station Shipment” Then Write:

“Customer Name’s Base Station will be going out today via FedEx Ground (or whatever service you used)

Box 1 (Monitor) xxxxxxxxx
Box 2 (Base Station) xxxxxxx”

New Camera Ordering Process:

1. First, you will receive an email from Chrysta or Curt with an order.
2. Once you get the order, put it into a spreadsheet marked by the date of the shipment. This includes: Company Name, Number of Cameras, Location to assign cameras to, Contact, Phone Number, Address, and Quote Number.
3. You locate the Quote Number from the Admin. Center under Sales and by entering the company name in the “search all” tab on the left side. (Make sure it is the right date as sometimes there is more than one quotation for any given customer).
4. Once all information is filled out properly in the spreadsheet, create a FedEx Ground (unless specified) Shipping Label.
a. When doing the weight for the package, know that Emlinq can fit 21 cameras in a box.
i. Cameras= 1 pound
ii. Power Cables = .5 pound
iii. So for every camera shipped, its 1.5 lbs
b. If the Order came from National Interstate the package will need to be insured. The insurance amount goes under the section declared value. The amount should be $600 per every camera in the box.
5. Send over both the Dated Spreadsheet and the Shipping Label to Emlinq.
a. You will be dealing with Michael Raj and his email is mraj@emlinq.com.
i. Direct Line: 805-283-4687
ii. Cellular: 508-304-4633
6. After that email is sent, you need to check the Admin. Center periodically to see if he has entered it into the system.
a. You will find this under the Manufacturing tab and then the shipping tab.
b. You are able to search the shipping page if it is not the first one on the list (it usually is).
c. Once you locate the correct order, you click “Edit”, enter the tracking number in the box provided, and then “Save Shipping”.
d. Go back to the Shipping List and close out the shipment.
7. You will receive an emailed Shipping Form that contains the camera serial numbers assigned to the customer. PDF print this and store in Shipments folder.
8. Michael Raj should then send you a packing list for the shipment that combines the total amount of units shipped out that day for billing purposes. Only sign once the cameras order has been closed out of the system. Also write how many units went to each customer on the document. Scan and send back to Michael Raj. Give signed packing slip to Chrysta.
FINISHED

Idrive Order Handling Process

2014-11-11T23:48:14Z

Alex: Created page with "Base Station Shipping Process Receive Order 1. Receive Order Request from Curt or Chrysta 2. A customer must have a base station ready to be shipped out and must be in admi..."

Idrive Shipping Receiving Process

2014-10-23T17:31:35Z

Alex:

== Idrive Shipping / Receiving Processes ==
Shipping:

FedEx Shipping: You will be using FedEx for the bulk of outgoing shipments. Unless the customer specifies another carrier, use FedEx (eg. BNSF products are carried via UPS).

1. Go to www.fedex.com/us 2. Login

Username: Idrive805
Password: 805Idrive

3. Hover over the "Ship" tab. 4. Select create a shipment 5. The "from" section should be filled automatically. 6. Complete the "Ship To:" section with the information provided to you on either the customers Purchase order or the sipping form generated by the Sales module.

It is a good idea to confirm this shipping address with the sales person that completed the quote.

7. Once all required info is entered, click the "Preform Detailed address check". This will confirm that the information you've entered is a valid address according to FedEx. 8.Package and Shipment details:

In this section you will be asked about details of the actual package.
-Enter the number of packages in this shipment
-Select if these packages are identical or not.
-If not, enter the individual weights for each package.
-Select the type of service. Type of service depends on when the Receiver needs the package delivered. If service type was not specified by the Sales Department then it will be shipped via FedEx ground service.
-The "Package Type" menu will only be used if you are shipping something via express service and using a FedEx marked box.
-Declared Value will only be used if we are placing insurance on the package (eg. all National Interstate camera shipments require a declared value and insurance.)
-Declare each camera as being valued at $250 for National interstate camera shipments. (Eg. 10 cameras = $2500 of declared value.)
-The "Ship Date" option can be left alone.
-Confirm that all required Fields are filled and select the "Ship" button at the bottom of the second purple column.

9. Shipping label print page and scheduling a Ground and Express Pickup

-On this page you will be able to review the shipping label you've just created. Makes sure that all information is correct before printing this label.
-You can either print this label on to paper so that you can physically affix it to the package or you can use the print function to create a PDF document of the label so that you can send it via email.
-Create a Pickup button will create a new window prompting you to fill in the pickup location information. Complete all required fields and confirm the pick up.

10. Affixing the label

-Once you have printed the FedEx shipping label affix it to the package you wish to ship.
-Use the provided FedEx label pouches to hold the label to the package. The label pouches have adhesive backing.

# Enter it here

<br\><br\>

===Shipping Company contacts / information===

<br\><br\>

===Shipping Methods Best Practice===

<br\><br\>

====Shipments to Romania====

To send to the office in Romania. For avoiding excess fee and the package to get stuck by customs,

*please declare them as samples with a total amount lower than 10 USD. Also, the shipment should be declared as paid by you so the total amount will not exceed 10 USD.

The following company information will be needed for this shipment:

Company: S.C ROAD SAFETY SRL

CUI:32678177 / 21.01.2014.

Registration:Nr. Reg. Com. J40/517/2014 / 20.01.2014

Iban code: RO03BTRLRONCRT0243531101

Address:Bucuresti, Sectorul l, Sos. Nordului, Nr. 62A, Etaj 2, Ap. 10J, camera 1, Romania, Zip code: 014104

Contact Person: Nicolae Golescu

Phone: 0040720257726

<br\><br\>

====Shipments from China====

<br\><br\>

====Shipments to Kuwiat====

<br\><br\>